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Road Runner Sports Achieves 40% Reduction in Call Volume While Improving Customer Experiences with C1

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C1’s technology solutions and services help Road Runner Sports deliver the same personalized, high-quality customer experiences to phone- and web-based customers as it does in retail stores.

BLOOMINGTON, Minn., June 12, 2024 /PRNewswire/ — C1, the global technology solution provider elevating connected human experiences, today announced that Road Runner Sports (RRS), a running shoes, apparel and fitness devices retailer, has leveraged C1’s implementation of Genesys Cloud to drive a 40 percent reduction in contact center call volumes by increasing first call resolutions while also improving customer support quality.

“C1 helped us see things that we weren’t seeing ourselves,” said Sapidah Shefa, Vice President of Operations at Road Runner Sports. “They helped us understand how Genesys Cloud can scale for us and grow with us. That’s why we rely on a partner like C1 to help guide us, and that’s exactly what they have done.”

Road Runner Sports was determined to build a better connected and personalized human experience online and over the phone to mirror the one-on-one relationships customers experience in retail stores. To achieve this, the company opted to transition to Genesys Cloud, a cloud-based telephony and unified communications solution that would offer longevity, flexibility and the ability to scale with company needs.

C1’s implementation of Genesys Cloud provided expanded features and improved visibility into why customers are calling. These insights enabled Road Runner Sports to reduce hangups and callbacks. The migration to the new system came without delays or hiccups, remaining invisible to customers and seamless for contact center agents, who logged out of the old on-premises system one day and logged into Genesys Cloud the next.

“We are honored to partner with Road Runner Sports to transform their customer service operations,” said Omar Bhatti, Chief Customer Officer at C1. “Their in-store experience provides an exceptional role model for designing online and contact center experiences. Our ability to help them increase first call resolutions, which resulted in improved customer support quality, is a testament to the efficiency and effectiveness of modernizing their engagement platform.”

The partnership of Road Runner Sports and C1 remains focused on creating a heightened experience across engagement channels.

“Bringing that level of experience, that next level of ‘wow’ customers get at the store, to other channels, such as customer support and the website: That’s huge for us,” added Shefa.

The C1 Services Implementation

To ensure the modern communications solution was running on a modern infrastructure that enhanced the ability to support a distributed and remote agent workforce, C1 upgraded Road Runner Sports’ aging Cisco switches to Meraki, connected them to their Cisco core 9Ks, and enabled all devices in the Meraki dashboard. C1 also provided RRS with access points for both corporate and retail operations.

C1 Services created a multi-phased implementation process for RRS that followed a “crawl, walk and run” framework:

Crawl – C1 helped Road Runner Sports get up and running on the new platform with all existing capabilities. This phase delivered improvements in customer call-back and reporting.Walk – C1 integrated the contact center with RRS’s APTOS and Oracle systems.Run – C1 continues to provide enhancements such as artificial intelligence, intelligent virtual assistants and more.

About Road Runner Sports

Road Runner Sports was founded in 1983 by Mike Gotfredson out of his garage. The company has since grown to 47 locations in nine states with annual revenue of over $200 million. RRS is a reseller of many different brands of athletic shoes, apparel and fitness devices. The company’s fitness experts use technology to assess and recommend the perfect shoe for customers. It offers a VIP Fitness Family of memberships which, for a modest annual fee, provides discounts, rewards, extended guarantees and more. RRS operates a contact center comprised of more than 100 remote agents.

About C1  

C1, the global technology solution provider elevating connected human experiences, is transforming the industry by creating connected experiences that make a lasting impact on customers, our teams, and our communities. More than 6,000 customers use C1 every day to help them build meaningful connections through innovative and secure experiences. Our successful track record of tangible positive business outcomes for our customers is a testament to our ability to provide them with the highest level of customer satisfaction, responsiveness, and deep domain expertise. C1 collaborates with nearly half of the Fortune 100, along with other key global industry partners to deliver solutions with a total lifecycle approach. C1 holds more than 5,600 technical certifications across thousands of engineers throughout North America and India, including three Customer Success Centers. Learn more at onec1.com.  

For further information, press only:
Meghan Keough, Chief Marketing Officer 
mkeough@onec1.com  

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LinkSquares Named 2026 “Contract Management Solution of the Year” by LegalTech Breakthrough

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BOSTON, Nov. 12, 2026 /PRNewswire/ — LinkSquares, the leading Agentic contract lifecycle management (CLM) platform, today announced it is the winner of “Contract Management Solution of the Year” in the 7th annual LegalTech Breakthrough Awards program conducted by LegalTech Breakthrough, a leading independent market intelligence organization that evaluates and recognizes standout legal technology companies, products and services around the globe.

LinkSquares’ award-winning platform, powered by our advanced LinkAI engine, combines predictive, generative, and agentic AI to redefine contract lifecycle management (CLM). Predictive AI helps legal teams stay ahead of renewals and mitigate risks before they arise. Generative AI accelerates drafting and review with instant agreement summaries and intelligent clause recommendations. Agentic AI automates metadata extraction and validation with exceptional accuracy, empowering organizations to reduce risk, drive revenue growth, and unlock deeper insights from their contracts.

In 2026, LinkSquares rebuilt its platform around an agentic architecture, resulting in a model where autonomous AI agents can understand contracts as structured data, reason across that data, and take action based on what they find. LinkSquares AI architecture empowers users to deliver accurate results quickly. Able to simplify complex searches and generate tailored clauses, while delivering autonomous insights, the multi-agent approach ensures speed, accuracy, and smarter decision-making and legal clarity across every business function.

“LinkSquares is absolutely revolutionizing contract management. In-house Legal is not a low-stakes game for the organization it serves or the legal teams managing the workload. Contract management has long relied on manual effort that slows legal down, with teams challenged to find, track, and act on contract data fast enough to stay compliant and make informed decisions,” said Bryan Vaughn, Managing Director, LegalTech Breakthrough. “LinkAI, the intelligence engine behind LinkSquares, powers advanced contract analytics, automated reviews, and smarter workflows, letting teams spot risk faster, accelerate deals, and extract clear insights from every agreement. We are proud to single out LinkSquares and its Agentic AI advances with ‘Contract Management Solution of the Year.'”

“Traditional contract management tools and generic LLMs aren’t built for legal work at scale, and most legal AI platforms have simply bolted AI capabilities onto legacy systems. We built LinkSquares’ agentic platform from the ground up on agentic AI infrastructure, trained specifically for legal documents,” said Andrew Leverone, Chief Product Officer at LinkSquares. “On behalf of LinkSquares, I’m thrilled to accept this award from LegalTech Breakthrough. We’ll continue to enhance our technology to automate the entire contract lifecycle, from creation and negotiation through execution, obligation tracking, and renewal, helping clients extract key data, flag risk, and surface insights.”

The legal technology sector is rapidly redefining how legal work gets done, transforming one of the world’s most complex and vital industries. From AI legal assistants and agentic research to contract intelligence, eDiscovery, court and compliance technology, and connected legal operations platforms, legal technology is delivering greater speed, transparency and access to justice for law firms, legal departments, courts and the people they serve.

The mission of the annual LegalTech Breakthrough Awards program is to recognize the innovators transforming the global legal landscape with breakthrough technology. The program conducts a comprehensive analysis of the companies redefining how legal services are researched, drafted, managed and delivered. From AI-driven research and drafting platforms and contract lifecycle management to eDiscovery, case and practice management, regulatory compliance, legal spend analytics and access-to-justice solutions, these innovations are enabling legal organizations to work more efficiently, serve clients better and shape the future of the legal profession.

About LinkSquares
LinkSquares is the leading AI-powered contract lifecycle management platform, trusted by more than 1,200 customers, including DraftKings, ProPharma, and TIME. Built on more than a decade of experience partnering with general counsel and legal operations leaders, LinkSquares’ all-agentic AI platform sets a new standard for how AI operates across the contract lifecycle. LinkSquares revolutionizes contract management by transforming contracts from static documents into dynamic, AI-driven business assets – delivering deeper insights and analytics, minimizing organizational risk, unlocking greater efficiency and reliability, and driving more strategic value for teams across the business.

About LegalTech Breakthrough
Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the LegalTech Breakthrough Awards program is devoted to honoring excellence in legal technologies, services, companies and products. The LegalTech Breakthrough Awards program provides a forum for public recognition around the achievements of LegalTech companies and solutions in categories including Artificial Intelligence, Access to Justice, Case Management, Contract Management, Court Technology, Data and Analytics, eDiscovery, Legal Operations, Legal Research, Practice Management, RegTech and more. For more information visit LegalTechBreakthrough.com

Media Contact:
linksquares@walkersands.com

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AI Infrastructure Numbers Keep Climbing While the Week’s Headlines Turn to the Boardroom

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NEW YORK, Nov. 12, 2026 /PRNewswire/ — Market Updates News Commentary – Much of this week’s coverage of the AI chip trade has focused on a boardroom rather than a balance sheet. The reports filed by the companies that design, manufacture, buy and rent out AI computing capacity tell their own story, one built on revenue, backlogs and spending plans that are on the record. Active Companies from around the markets with current developments this week include: NVIDIA Corporation (NASDAQ: NVDA), Taiwan Semiconductor Manufacturing Company Limited (NYSE: TSM), Amazon.com, Inc. (NASDAQ: AMZN), and CoreWeave, Inc. (NASDAQ: CRWV).

What the Board Said, and What the Business Reported

At NVIDIA Corporation (NASDAQ: NVDA), the board said on Nov. 8 that it is initiating an independent investigation in light of recent reporting that founder and CEO Jensen Huang has been the target of a foreign intelligence effort, to be overseen by a committee of independent directors assisted by outside independent counsel. The board said it has no reason to believe that either national security or NVIDIA secrets were compromised, and that it will provide further updates as appropriate.

The business underneath those headlines is a matter of record. For its fiscal second quarter ended July 26, 2026, Nvidia reported revenue of $96.2 billion, up 106% from a year earlier, including Data Center revenue of $89.0 billion, up 117%. The company guided third quarter revenue to $108.0 billion, plus or minus 2%, and said its Vera Rubin platform is now in full production. Beneath the hardware sits CUDA, the parallel computing platform Nvidia launched in 2006. In March, marking 20 years of the platform, the company said CUDA now serves as the foundation for 6 million developers worldwide.

Where the Chips Are Made

Taiwan Semiconductor Manufacturing Company Limited (NYSE: TSM) reported on Nov. 10 that consolidated revenue for October 2026 was approximately NT$586.89 billion, an increase of 14.7% from September and 59.7% from October 2025. Revenue for January through October totaled NT$4,485.62 billion, up 43.3% from the same period of 2025.

That followed a third quarter in which TSMC’s revenue rose 50.9% year over year to NT$1,494.24 billion, or US$46.72 billion, with 7-nanometer and more advanced technologies accounting for 79% of wafer revenue. The company guided fourth quarter revenue to US$52.3 billion to US$54.3 billion and said it expects continued strong demand for its leading-edge technologies, including a steep ramp of its 2-nanometer process.

Who Is Buying the Compute

Amazon.com, Inc. (NASDAQ: AMZN) reported on Oct. 29 that AWS segment sales increased 39% year over year to $46.0 billion in the third quarter, which the company described as the unit’s fastest growth in nearly five years, bringing AWS to a $184 billion annualized revenue run rate. Amazon said it continues to expect 2026 cash capital expenditures of approximately $220 billion, and that the year-over-year increase in its purchases of property and equipment primarily reflects investments in artificial intelligence.

CoreWeave, Inc. (NASDAQ: CRWV) reported on Nov. 10 third quarter revenue of $3.66 billion, compared with $1.37 billion a year earlier, and a revenue backlog of approximately $132.5 billion as of Sept. 30, 2026. The company said it has brought online multi-rack NVIDIA Vera Rubin NVL72 deployments. CoreWeave raised its full year 2026 revenue guidance to a range of $13.0 billion to $13.3 billion and now expects full year capital expenditures of $37 billion to $39 billion, raising the low end of its prior range, which it attributed to expecting to deploy infrastructure and deliver it to customers sooner than planned.

The Next Data Point

The next scheduled report comes from Nvidia itself. The company has said it will host a conference call on Tuesday, Nov. 17, at 5 p.m. ET to discuss results for its fiscal third quarter, which ended Oct. 25, 2026, with CFO commentary provided in writing ahead of the call. Until then, the clearest view of AI infrastructure demand remains the one in the filings above, reported by the companies themselves.

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This article is being distributed by Market Updates, which is wholly owned and operated by Market Equities Limited, a company incorporated under the laws of Ireland (“MEL”). This is an independent market commentary published on a non-paid basis. MEL has not been paid any fee by any company mentioned in this article for its production or distribution, and MEL has no advertising or digital media agreement with any company mentioned in this article.

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JEM Global Announces Monster Smart 150-Foot Permanent Outdoor Lights Are Now Just $114.99 at Walmart

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Limited-time holiday offer available on Walmart.com and through the Walmart app

WOODBRIDGE, N.J., Nov. 12, 2026 /PRNewswire/ — Just in time for the holidays, JEM Global is bringing an affordable permanent outdoor lighting option to Walmart shoppers. Beginning November 12, customers can purchase the Monster Smart 150-Foot RGBIC + Multi-White Permanent Outdoor Lights for $114.99 on Walmart.com and through the Walmart app.

The holiday promotion gives homeowners a way to upgrade their outdoor lighting with a customizable smart system designed for more than seasonal decorating. Instead of hanging and removing lights each holiday, homeowners can install one system and change the colors and effects throughout the year.

Monster Smart’s 150-foot system combines RGBIC color technology, adjustable multi-white lighting and app-based controls, making it easy to customize outdoor spaces for holidays, celebrations and everyday use.

One Lighting System for Every Season
From red and green for Christmas to orange and purple for Halloween, favorite team colors on game day or warm white for everyday curb appeal, the Monster Smart system gives homeowners the flexibility to change their lighting whenever they want.

The system offers millions of color combinations, dynamic effects, scheduling and voice assistant compatibility. Designed for year-round outdoor use, it features weather-resistant construction and 150 feet of coverage for rooflines, patios, fences and other outdoor spaces.

A Timely Holiday Upgrade at Walmart
At $114.99, the promotion gives Walmart shoppers an accessible way to bring customizable outdoor lighting home. For those who have considered permanent lighting but hesitated over the cost, this offer provides an opportunity to get started with smart features and year-round versatility.

The Monster Smart 150-Foot RGBIC + Multi-White Permanent Outdoor Lights will be available beginning November 12, 2026, for $114.99 on Walmart.com and through the Walmart app.

Product imagery: View approved product images

About JEM Global
Founded in 1999 and headquartered in Woodbridge, New Jersey, JEM Global is a leading manufacturer of consumer electronics and accessories marketed under a portfolio of trusted and iconic brands, including AIWA, Armor All™, Barbasol®, Black & Decker™, Energizer® Connect, Monster®, RCA®, STP®, XTREME® and Pure Silk®.

With a global presence and distribution network spanning North America, Europe, the Middle East, Australia and New Zealand, JEM Global supplies innovative products to many of the world’s largest retailers, distributors and electronics chains.

For more information, visit www.jemglobal.com.

Media Contact:

Caleigh McDaniel

212.481.3456

426941@email4pr.com 

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