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AI’s Customer Service Impact: Siddhartha Sharad on Disruption of Machine-Led Interactions

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Join Karla Jo Helms on the Disruption InterruptionTM podcast as she sits down with Siddhartha Sharad, a customer experience expert, to delve into the transformative impact of digital transformation and artificial intelligence (AI) on customer service. They discuss shifting from traditional customer service models to AI-enabled strategies, emphasizing the strategic balance between experimentation, employee engagement, and scalable AI implementation.

TAMPA BAY, Fla., July 1, 2024 /PRNewswire-PRWeb/ — In transformed organizations, research estimates AI could add up to $1 trillion in annual value, with revamped customer service as a major contributor. This transformation is driven by increased customer acceptance of machine-led interactions, the growing accessibility of related technologies, and an enhanced understanding of customer behaviors through expanding data pools. (1) Karla Jo Helms (KJ), host of the Disruption Interruption podcast, sits down with Siddhartha Sharad, a trailblazer in the field of customer service advisory and a distinguished leader in business transformation, to analyze the profound impact of digital transformation and AI on customer service. They explore how these technologies are unlocking untapped potential and driving unprecedented value. “For me, disruptive innovation is about continuous improvement and driving value for both the business and its customers. The fundamental principle behind this is to keep it simple, identify the problem first, and then focus on execution.”

Generative AI Revolutionizes Customer Service
Customer service has long been a critical aspect of business operations, traditionally focused on scale, efficiency, and delivering stellar customer experiences. However, the landscape is changing rapidly with the advent of AI. “The traditional model of customer service involved scaling capabilities by adding more people. But today, finding skilled labor is increasingly difficult, and there are inflationary pressures,” Sharad explains. “Now it’s about solving problems with technology and data capabilities to position organizations for long-term success.”

“For me, disruptive innovation is about continuous improvement and driving value for both the business and its customers,” Siddhartha Sharad states. “The fundamental principle behind this is to keep it simple, identify the problem first, and then focus on execution.”

Generative AI is set to revolutionize customer service by creating a mix of human, automated, augmented, and new high-value tasks. This technology enables companies to provide proactive, personalized service, enhancing customer engagement and reducing costs while requiring human oversight to ensure accuracy and ethical behavior. As generative AI evolves alongside its adoption, it will continuously disrupt industries, offering unprecedented opportunities for innovation and problem-solving, thus empowering companies to gain a competitive edge. (2)

Sharad notes that approximately 30-40% of customer interactions are complex and require a human touch, but the majority are repetitive and transactional, making them ideal for automation through AI.

Transforming Customer Service with AI
Sharad shares how implementing AI in customer service faces challenges, particularly in shifting the perception from a cost center to a value center. He discusses how organizations must move beyond pilot projects to achieve real progress, leveraging AI to enhance productivity, revenue growth, and customer experiences. Success in AI adoption requires effective communication, employee engagement, high-quality data, skilled talent, and sufficient resources, with significant advancements expected to automate up to 70% of customer service interactions in the near future.

Links:
Disrupting the $100B+ US Customer Service Industry Using AI, with Siddhartha Sharad
https://omny.fm/shows/disruption-interruption/disrupting-the-100b-us-customer-service-industry-u?in_playlist=podcast
LinkedIn: https://www.linkedin.com/in/sidsharad/
Company Website: https://www.westmonroe.com/

Disruption Interruption is the podcast where you will hear from today’s biggest Industry Disruptors. Learn what motivated them to bring about innovation and how they overcame opposition to adoption.

Disruption Interruption can be listened to in Apple’s App Store and Spotify.

About Disruption InterruptionTM
Disruption is happening on an unprecedented scale, impacting all manner of industries— MedTech, Finance, IT, eCommerce, shipping, logistics, and more—and COVID has moved their timelines up a full decade or more. But WHO are these disruptors and when did they say, “THAT’S IT! I’VE HAD IT!”? Time to Disrupt and Interrupt with host Karla Jo “KJ” Helms, veteran communications disruptor. KJ interviews badasses who are disrupting their industries and altering economic networks that have become antiquated with an establishment resistant to progress. She delves into uncovering secrets from industry rebels and quiet revolutionaries that uncover common traits—and not-so-common—that are changing our economic markets… and lives. Visit the world’s key pioneers that persist to success, despite arrows in their backs at http://www.disruption-interruption.com.

About Siddhartha Sharad
Siddhartha Sharad is a Customer Experience Expert who helps enterprises realize business value through technology automation and artificial intelligence. Siddhartha has built a strong reputation as a strategic client advisor, a true “problem solver” and a business leader with proven experience in fostering innovation-led growth.

Siddhartha’s recipe for success is simple: strike the right balance of problem-solving intelligence (IQ), emotional awareness (EQ), and execution focus (XQ). He’s honed that formula through hands-on experience running complex transformation projects and managing business P&Ls.

He successfully executed the turnaround of a Pharma & Life Sciences solutions business within 15 months by updating the customer service technology platform, revitalizing the workforce to deliver a better patient experience, and instilling a culture of innovation and change. Results achieved – $8 million in annual savings, 500% growth in the pipeline and a 10-point increase in client Net Promoter Scores.

He holds a Bachelor in Electrical Engineering from the Indian Institute of Technology, Mumbai and a Master in Business Administration from the Indian Institute of Management, Kolkata.

About Karla Jo Helms
Karla Jo Helms is the Chief Evangelist and Anti-PR® Strategist for JOTO PR Disruptors™. Karla Jo learned firsthand how unforgiving business can be when millions of dollars are on the line — and how the control of public opinion often determines whether one company is happily chosen, or another is brutally rejected. Being an alumnus of crisis management, Karla Jo has worked with litigation attorneys, private investigators, and the media to help restore companies of goodwill into the good graces of public opinion — Karla Jo operates on the ethic of getting it right the first time, not relying on second chances and doing what it takes to excel. Helms speaks globally on public relations, how the PR industry itself has lost its way, and how, in the right hands, corporations can harness the power of Anti-PR to drive markets and impact market perception.

References
1. Das, Avinash Chandra, et al. “The next Frontier of Customer Engagement: Ai-Enabled Customer Service.” McKinsey & Company, McKinsey & Company, 27 Mar. 2023,
2. Daugherty , Paul, et al. “Generative AI Will Enhance – Not Erase – Customer Service Jobs.” Harvard Business Review, 3 Apr. 2023, hbr.org/2023/03/generative-ai-will-enhance-not-erase-customer-service-jobs.

Media Inquiries:
Karla Jo Helms 
JOTO PR™ 
727-777-4619 
jotopr.com 

Media Contact

Karla Jo Helms, JOTO PR™, 727-777-4629, khelms@jotopr.com, jotopr.com

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SOURCE Disruption Interruption

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Bitmine Immersion Technologies Announces Cash Dividend of $0.1056 per Share of 9.50% Series A Perpetual Preferred Stock

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NORWALK, Conn., June 18, 2026 /PRNewswire/ — (NYSE: BMNR; BMNP) Bitmine Immersion Technologies, Inc. (“Bitmine” or the “Company”) announced today that its Board of Directors has declared a cash dividend of $0.1056 on the Company’s 9.50% Series A Perpetual Preferred Stock (the “Series A Preferred Stock”), which is listed on the New York Stock Exchange under the trading symbol “BMNP”.

The dividend will be payable in cash in accordance with the terms of the Certificate of Designations governing the Series A Preferred Stock. The dividend will be paid on July 10, 2026 to holders of record of the Series A Preferred Stock as of the close of business on June 30, 2026.

About Bitmine

Bitmine (NYSE: BMNR) is a Bitcoin miner with operations in the US. The company is deploying its excess capital to be the leading Ethereum Treasury company in the world, implementing an innovative digital asset strategy for institutional investors and public market participants. Guided by its philosophy of “the alchemy of 5%,” the Company is committed to ETH as its primary treasury reserve asset, leveraging native protocol-level activities including staking and decentralized finance mechanisms. The Company launched MAVAN (Made-in America VAlidator Network), a dedicated staking infrastructure for Bitmine assets, in 2026.

For additional details, follow on X:

https://x.com/bitmnr
https://x.com/fundstrat

Forward-Looking Statements

This press release contains statements that constitute “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995. The statements in this press release that are not purely historical are forward-looking statements which involve risks and uncertainties. These forward-looking statements can be identified by terms such as “expects,” “projects,” “projected,” “intends,” “believes,” “anticipates,” “estimates,” and similar expressions. This document specifically contains forward-looking statements regarding the Company’s dividend payments on the Series A Preferred. In evaluating these forward-looking statements, you should consider various factors, including: Bitmine’s ability to finance its current business, Ethereum treasury operations, and proposed future business; market conditions affecting the trading price of the Company’s common stock and Series A Preferred Stock; regulatory developments affecting digital assets, including the ultimate enactment and implementation of pending legislation and SEC initiatives; the volatility and unpredictability of digital asset prices; the performance, reliability, and security of the Company’s staking operations; and the future value of Bitcoin and Ethereum. Actual future performance outcomes and results may differ materially from those expressed in forward-looking statements. Forward-looking statements are subject to numerous conditions, many of which are beyond Bitmine’s control, including those set forth in the Risk Factors section of Bitmine’s Form 10-K filed with the SEC on November 21, 2025, as well as all other SEC filings, as amended or updated from time to time. Copies of Bitmine’s filings with the SEC are available on the SEC’s website at www.sec.gov. Bitmine undertakes no obligation to update these statements for revisions or changes after the date of this release, except as required by law.

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SOURCE Bitmine Immersion Technologies, Inc.

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Hyperscale Data Announces “At-the-Market” Offering of Common Stock

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LAS VEGAS, June 18, 2026 /PRNewswire/ — Hyperscale Data, Inc. (NYSE American: GPUS), an artificial intelligence (“AI”) data center company anchored by Bitcoin (“Hyperscale Data” or the “Company”), announced today that it has established an “at-the-market” equity offering program (the “Offering”) under which it may sell, from time to time, shares of its common stock for aggregate gross proceeds of up to $300 million. The shares of common stock will be offered through Spartan Capital Securities, LLC, which will act in its capacity as sales agent (the “Agent”).

Pursuant to a sales agreement with the Agent, sales of shares of the Company’s common stock may be made in transactions that are deemed to be “at-the-market” offerings, including sales made by means of ordinary brokers’ transactions on the NYSE American or otherwise at market prices prevailing at the time of sale or as agreed to with the Agent.

The Company intends to use a majority of the net proceeds from this offering, if any, to further develop its Michigan and Montana data facilities, to acquire more Bitcoin and to purchase precious metals, including gold, silver and/or copper. The Company also intends to use a smaller amount of the proceeds for working capital and general corporate purposes, which may include the repayment, refinancing, redemption or repurchase of future indebtedness or capital stock. As of the date hereof, the Company cannot predict with certainty all of the particular uses for the net proceeds from this offering, if any. As a result, Hyperscale Data’s management will have broad discretion regarding the timing and application of the net proceeds from this offering.

The shares of common stock described above are being offered pursuant to a shelf registration statement (File No. 333-291595), which became effective on December 11, 2025.  Such shares of common stock may be offered only by means of a prospectus, including a prospectus supplement, forming a part of the effective registration statement. Before making an investment in these securities, potential investors should read the prospectus supplement and the accompanying prospectus for more complete information about the Company and the Offering. Potential investors may obtain these documents for free by visiting EDGAR on the U.S. Securities and Exchange Commission’s website at www.sec.gov. Alternatively, potential investors may contact the Agent, which will arrange to send them these documents:  Spartan Capital Securities, LLC, Attention: Eric Flesche, President, 45 Broadway, 19th Floor, New York, NY 10006, telephone: (212) 293-0123, eflesche@spartancapital.com.

This press release shall not constitute an offer to sell or the solicitation of an offer to buy, nor shall there be any sale of these securities, in any state or other jurisdiction in which such offer, solicitation or sale would be unlawful prior to registration or qualification under the securities laws of any such state or other jurisdiction.

For more information on Hyperscale Data and its subsidiaries, Hyperscale Data recommends that stockholders, investors and any other interested parties read Hyperscale Data’s public filings and press releases available under the Investor Relations section at hyperscaledata.com or available at www.sec.gov.

About Hyperscale Data, Inc.

Through its wholly owned subsidiary Sentinum, Hyperscale Data owns and operates a data center at which it mines digital assets and offers colocation and hosting services for the emerging AI ecosystems and other industries. Hyperscale Data’s other wholly owned subsidiary, Ault Capital Group, Inc. (“ACG”), is a diversified holding company pursuing growth by acquiring undervalued businesses and disruptive technologies with a global impact.

Hyperscale Data currently expects the divestiture of ACG (the “Divestiture”) to occur in the second quarter of 2027. Upon the occurrence of the Divestiture, the Company would be an owner and operator of data centers to support high-performance computing services, as well as a holder of the digital assets. Until the Divestiture occurs, the Company will continue to provide, through ACG and its wholly and majority-owned subsidiaries and strategic investments, mission-critical products that support a diverse range of industries, including an AI software platform, social gaming platform, equipment rental services, defense/aerospace, industrial, automotive, medical/biopharma and hotel operations. In addition, ACG is actively engaged in private credit and structured finance through a licensed lending subsidiary. Hyperscale Data’s headquarters are located at 11411 Southern Highlands Parkway, Suite 190, Las Vegas, NV 89141.

On December 23, 2024, the Company issued one million (1,000,000) shares of a newly designated Series F Exchangeable Preferred Stock (the “Series F Preferred Stock”) to all common stockholders and holders of the Series C Preferred Stock on an as-converted basis. The Divestiture will occur through the voluntary exchange of the Series F Preferred Stock for shares of Class A Common Stock and Class B Common Stock of ACG (collectively, the “ACG Shares”). The Company reminds its stockholders that only those holders of the Series F Preferred Stock who agree to surrender such shares, and do not properly withdraw such surrender, in the exchange offer through which the Divestiture will occur, will be entitled to receive the ACG Shares and consequently be shareholders of ACG upon the occurrence of the Divestiture.

Forward-Looking Statements

This press release contains “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. These forward-looking statements generally include statements that are predictive in nature and depend upon or refer to future events or conditions, and include words such as “believes,” “plans,” “anticipates,” “projects,” “estimates,” “expects,” “intends,” “strategy,” “future,” “opportunity,” “may,” “will,” “should,” “could,” “potential,” or similar expressions. Statements that are not historical facts are forward-looking statements. Forward-looking statements are based on current beliefs and assumptions that are subject to risks and uncertainties.

Forward-looking statements speak only as of the date they are made, and the Company undertakes no obligation to update any of them publicly in light of new information or future events. Actual results could differ materially from those contained in any forward-looking statement as a result of various factors. More information, including potential risk factors, that could affect the Company’s business and financial results are included in the Company’s filings with the U.S. Securities and Exchange Commission, including, but not limited to, the Company’s Forms 10-K, 10-Q and 8-K. All filings are available at www.sec.gov and on the Company’s website at hyperscaledata.com.

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SOURCE Hyperscale Data Inc.

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Ribbon and Comporium Expand Partnership to Advance Voice Infrastructure Modernization

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Delivers scalable, future-ready IP voice platform

PLANO, Texas, June 18, 2026 /PRNewswire/ — Ribbon Communications Inc. (Nasdaq: RBBN), a global leader in real-time communications technology and IP optical networking solutions, today announced that Comporium, a leading regional provider of broadband, voice, video and smart-home services, has selected Ribbon’s state of the art technology to further modernize its voice infrastructure.

“Ribbon is a trusted partner in our modernization journey, and we’re pleased to take this next step together to enhance the efficiency and scalability of our voice infrastructure,” said Mike Deller, SVP of Engineering and Planning at Comporium. “This investment supports our continued transition to a modern cloud-based environment, and reinforces our commitment to delivering reliable, high-quality services to our customers.” 

Ribbon is providing Comporium with a complete network transformation solution, including the vC20 Call Controller and Application Server. The solution is designed to enable significant reductions in footprint and power consumption compared to legacy TDM infrastructure and dedicated ATCA-based C20 hardware platforms. Ribbon’s industry leading professional services teams are supporting implementation and optimization.

“This expansion underscores the strength of our long-term partnership with Comporium,” said Elizabeth Page, Regional Senior Sales Director at Ribbon. “Our solutions are designed to help service providers modernize their networks, reduce operational complexity, and prepare for future needs, such as the expected transition of service provider interconnect to all-IP in the USA.”

About Ribbon
Ribbon Communications (Nasdaq: RBBN) is a global provider of voice communications software, IP routing, and optical networking to mobile and wireline service providers, enterprises, critical infrastructure and defense sectors. We support our customers’ Path to Autonomous Networks by leveraging the latest AIOps automation platforms and Agentic AI technologies, helping them deliver better customer experiences, reduce operational costs, and achieve sustainable growth. To learn more about Ribbon, visit rbbn.com.

Important Information Regarding Forward-Looking Statements  
The information in this release contains forward-looking statements regarding future events that involve risks and uncertainties. All statements other than statements of historical facts contained in this release, including those regarding the expected benefits from use of Ribbon Communication’s products, are forward-looking statements. The actual results of Ribbon Communications may differ materially from those contemplated by the forward-looking statements. For further information regarding risks and uncertainties associated with Ribbon Communications’ business, please refer to the “Risk Factors” section of Ribbon Communications’ most recent annual or quarterly report filed with the SEC. Any forward-looking statements represent Ribbon Communications’ views only as of the date on which such statement is made and should not be relied upon as representing Ribbon Communications’ views as of any subsequent date. While Ribbon Communications may elect to update forward-looking statements at some point, Ribbon Communications specifically disclaims any obligation to do so.

Investor Contact 
+1 (978) 614-8050
ir@rbbn.com    

Media Contact
Catherine Berthier
+1 (646) 741-1974
cberthier@rbbn.com

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SOURCE Ribbon Communications Inc.

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