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Glia Launches Unified Interactions Report and Index, Unveiling New Industry Benchmarking Tool for Customer Interactions

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Glia provides a new, unified way for banks and credit unions to define and measure the value created by comprehensive customer interactions

NEW YORK, July 18, 2024 /PRNewswire/ — Glia, the leader in customer interaction technology, today launched the Glia Interactions Index, a new way for financial services organizations to benchmark against similar institutions to quantify the efficiency, effectiveness and experience of their customer interaction strategy. Glia has also launched its first ever Unified Interactions Report based on this Index with nearly 15 financial services organizations contributing insights, helping to validate these benchmarks. The report provides actionable steps for how banks, credit unions and insurance companies can enhance how customers experience their brand.

In today’s interaction economy, customer interactions are where loyalty and revenue are made and lost. The Unified Interactions Index, based upon aggregated data from over 3 billion interactions between financial institutions and their customers, helps banks and credit unions to compare their performance against industry benchmarks across 13 success metrics and create a single composite score. This composite score gives a better picture of the health of a customer interaction program, instead of having to rely on CSAT alone. The benchmark data is uniquely offered for free by Glia, where it is normally only accessible through paid consultancy.

The goal is to provide a more modern, detailed understanding of the value created by customer interactions across all forms of communication and collaboration by connecting interaction metrics to tangible business KPIs.

The Index measures against the three primary goals of nearly all customer service, contact center and digital teams in the financial services industry:

Efficiency, which includes lowering the overall cost-to-serve, reducing average handle times and eliminating unnecessary live interactions.Effectiveness, which includes revenue generation, new account openings and increasing AUM or premiums.Experience, which includes CSAT, NPS and CES scores; customer loyalty; and customer lifetime value.

The Index integrates 13 different data points across these three categories to determine one unified, holistic performance metric, presented on a 0-100 scoring scale. From there, the experts at Glia are available to work with that financial services company to find immediate, easy areas for improvement, identify and understand their strengths and implement a more sophisticated way to measure performance and success moving forward.

“Institutions’ investments in modern customer experience technologies are often insufficient due to their siloed, channel-centric approach. Simply put, channels are killing their bottom lines,” explained Dan Michaeli, CEO and co-founder of Glia. “To succeed, it’s imperative to approach and evaluate customer interactions differently. Through working with hundreds of banks and credit unions, we’ve recognized that measuring customer experience alone isn’t enough to indicate concrete business outcomes. We’ve created the Unified Interactions Index to deliver a new, more effective way to define and measure the value of customer interactions – it’s the first benchmarking tool of its kind.”

The Index and Report have found that those companies that are taking a unified approach to managing their interactions are creating more cost savings, increasing revenue and offering a better customer experience overall. Michaeli continued, “The most progressive organizations are embracing a new model in which all customer interactions and channels are converged into one Unified Interaction Management (UIM) platform. Such an approach results in more responsive service, which has been proven to increase loyalty but at a lower cost-to-serve.” 

This autumn, Glia will release the Interactions Index Calculator, providing a simple, guided digital process for institutions to calculate their scores. This Index and Report will be continuously improved and updated; Glia plans to repeat the Unified Interactions Report again in 2025, including even more metrics.

To learn more about Glia’s Unified Interactions Report and how you rank, sign up for our webinar on Wednesday, July 24th at 2:00 pm ET here.

About Glia

Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers. The Glia Interaction Platform unifies voice, digital customer service, and AI with a unique ChannelLess™ architecture that eliminates data silos, dropped context, and frustration for customers and representatives. With Glia, companies can easily shift volume between channels, and customer connections can evolve naturally. Glia helps its customers harness the power of customer interactions to drive efficiency, loyalty, and revenue.

Glia has partnered with over 500 insurance companies, banks, credit unions, and other financial institutions worldwide to improve the customer experience and drive business results. Named a Deloitte Technology Fast 500™ company for a third year in a row and a Great Place to Work (with a 97% employee satisfaction rating), the company has raised over $150 million in funding from top investors and was recently valued at over $1 Billion. Learn more at glia.com.

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AiPrise Launches Token Sharing to Reduce Duplicate Compliance Checks

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AiPrise Token Sharing infrastructure enables financial institutions to securely exchange verified customer information, eliminate duplicate compliance work, and collaborate on ongoing compliance requests.

SAN JOSE, Calif., Nov. 12, 2026 /PRNewswire/ — AiPrise, an AI-powered global compliance and verification platform, today announced the launch of AiPrise Token Sharing, a new capability that lets two companies working on the same transaction securely share verified customer information. Each institution keeps full control over its own compliance requirements and decisions.

Repeat business verifications on AiPrise have increased sixfold over the past year, with some businesses verified by as many as 13 different companies over the platform’s history. The growth reflects how payments now move: a single cross-border transaction can involve an on-ramp, a payout partner and local banking providers, each with its own onboarding.

Each of those companies typically collects the same documents and runs its own Know Your Customer (KYC) and Know Your Business (KYB) checks, even when another institution has already verified the information. For compliance teams, that means duplicated work. For the business, it means slower onboarding and delayed transactions.

AiPrise Token Sharing is built to remove that duplication. Rather than sharing only a pass-or-fail verification result, it gives participating companies access to the underlying evidence, including the information provided, checks performed, sources consulted and supporting audit trail. With the verified party’s consent, receiving companies can reuse checks that meet their own requirements, request additional information where necessary and make their own compliance decisions.

alfred, BlindPay, Conduit, dLocal, KAST, Mesta, MoneyGram, nsave, Saber Money, Tazapay and Walapay are among the companies participating in the network.

Breaking Down the Compliance Silos of Global Finance

“Financial services have become deeply interconnected, but compliance is still done in isolation,” said Rushabh Shah, Co-CEO of AiPrise. “The answer isn’t asking institutions to take each other’s decisions at face value. We believe the future of compliance isn’t simply faster verification. It’s letting verified information move between institutions while each keeps its own compliance responsibilities.”

Today, when one institution passes a verification to another, compliance teams have two choices: accept the other institution’s verification as it is, or start over. AiPrise Token Sharing gives them a middle path: reuse what fits their own rules without skipping their own checks. They can reuse KYC and KYB information already collected by a partner where it meets their policy, run only the extra checks their policy requires, and raise any follow-up questions through the same token.

Unlike a one-time handoff, the token stays active for the life of the customer relationship. An institution can ask for more information or answer a request without restarting onboarding or chasing documents over email. For transactions that involve multiple financial platforms, these requests traditionally take three to five days to resolve. By letting institutions work directly through the same token, AiPrise aims to significantly reduce these delays, helping customers activate and transact sooner.

Building Compliance Infrastructure for the Global Economy

AiPrise envisions a financial system where the work behind every verification can be shared and built on across institutions, products and borders, rather than repeated with every new relationship.

Token Sharing lays the groundwork for that future, starting with transactions where institutions already work side by side.

“Businesses shouldn’t have to start from scratch every time they join a new financial platform,” said Chaitanya Sarda, CEO of AiPrise. “We know because we’ve lived it: we were KYB’d 27 times in our first six months, with each bank, payment provider and vendor asking for the same documents and checking the same registries. Verified information should be able to move with businesses as they build new financial relationships, without taking control away from the compliance teams responsible for making those decisions.”

Availability

AiPrise Token Sharing is available to AiPrise customers from today, November 12, 2026.
For more information about AiPrise Token Sharing, visit aiprise.com/features/token-sharing.

About AiPrise

AiPrise is an AI-powered global compliance and verification platform. Through a single API, companies run KYB, KYC, AML screening and document verification across 200+ countries and 500+ government and business registries. AiPrise’s AI agents analyze the results and help compliance teams decide, in minutes instead of days, whether a business or individual is safe to onboard. Leading payment companies, marketplaces, neobanks, crypto platforms and financial institutions rely on AiPrise to scale their compliance, risk and fraud operations globally. AiPrise is backed by Y Combinator and headquartered in San Jose, California. Learn more at aiprise.com.

View original content to download multimedia:https://www.prnewswire.com/news-releases/aiprise-launches-token-sharing-to-reduce-duplicate-compliance-checks-302938332.html

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AiPrise Launches Token Sharing to Reduce Duplicate Compliance Checks

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AiPrise Token Sharing infrastructure enables financial institutions to securely exchange verified customer information, eliminate duplicate compliance work, and collaborate on ongoing compliance requests.

SAN JOSE, Calif., Nov. 12, 2026 /PRNewswire/ — AiPrise, an AI-powered global compliance and verification platform, today announced the launch of AiPrise Token Sharing, a new capability that lets two companies working on the same transaction securely share verified customer information. Each institution keeps full control over its own compliance requirements and decisions.

Repeat business verifications on AiPrise have increased sixfold over the past year, with some businesses verified by as many as 13 different companies over the platform’s history. The growth reflects how payments now move: a single cross-border transaction can involve an on-ramp, a payout partner and local banking providers, each with its own onboarding.

Each of those companies typically collects the same documents and runs its own Know Your Customer (KYC) and Know Your Business (KYB) checks, even when another institution has already verified the information. For compliance teams, that means duplicated work. For the business, it means slower onboarding and delayed transactions.

AiPrise Token Sharing is built to remove that duplication. Rather than sharing only a pass-or-fail verification result, it gives participating companies access to the underlying evidence, including the information provided, checks performed, sources consulted and supporting audit trail. With the verified party’s consent, receiving companies can reuse checks that meet their own requirements, request additional information where necessary and make their own compliance decisions.

alfred, BlindPay, Conduit, dLocal, KAST, Mesta, MoneyGram, nsave, Saber Money, Tazapay and Walapay are among the companies participating in the network.

Breaking Down the Compliance Silos of Global Finance

“Financial services have become deeply interconnected, but compliance is still done in isolation,” said Rushabh Shah, Co-CEO of AiPrise. “The answer isn’t asking institutions to take each other’s decisions at face value. We believe the future of compliance isn’t simply faster verification. It’s letting verified information move between institutions while each keeps its own compliance responsibilities.”

Today, when one institution passes a verification to another, compliance teams have two choices: accept the other institution’s verification as it is, or start over. AiPrise Token Sharing gives them a middle path: reuse what fits their own rules without skipping their own checks. They can reuse KYC and KYB information already collected by a partner where it meets their policy, run only the extra checks their policy requires, and raise any follow-up questions through the same token.

Unlike a one-time handoff, the token stays active for the life of the customer relationship. An institution can ask for more information or answer a request without restarting onboarding or chasing documents over email. For transactions that involve multiple financial platforms, these requests traditionally take three to five days to resolve. By letting institutions work directly through the same token, AiPrise aims to significantly reduce these delays, helping customers activate and transact sooner.

Building Compliance Infrastructure for the Global Economy

AiPrise envisions a financial system where the work behind every verification can be shared and built on across institutions, products and borders, rather than repeated with every new relationship.

Token Sharing lays the groundwork for that future, starting with transactions where institutions already work side by side.

“Businesses shouldn’t have to start from scratch every time they join a new financial platform,” said Chaitanya Sarda, CEO of AiPrise. “We know because we’ve lived it: we were KYB’d 27 times in our first six months, with each bank, payment provider and vendor asking for the same documents and checking the same registries. Verified information should be able to move with businesses as they build new financial relationships, without taking control away from the compliance teams responsible for making those decisions.”

Availability

AiPrise Token Sharing is available to AiPrise customers from today, November 12, 2026.
For more information about AiPrise Token Sharing, visit aiprise.com/features/token-sharing.

About AiPrise

AiPrise is an AI-powered global compliance and verification platform. Through a single API, companies run KYB, KYC, AML screening and document verification across 200+ countries and 500+ government and business registries. AiPrise’s AI agents analyze the results and help compliance teams decide, in minutes instead of days, whether a business or individual is safe to onboard. Leading payment companies, marketplaces, neobanks, crypto platforms and financial institutions rely on AiPrise to scale their compliance, risk and fraud operations globally. AiPrise is backed by Y Combinator and headquartered in San Jose, California. Learn more at aiprise.com.

View original content to download multimedia:https://www.prnewswire.com/news-releases/aiprise-launches-token-sharing-to-reduce-duplicate-compliance-checks-302938332.html

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Positron AI Named to the Inaugural 2026 AI 100 List of Top Private AI Companies

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Recognition comes amid a period of significant momentum for Positron, following its $875 million Series C and expanding AI inference deployments

RENO, Nev., Nov. 12, 2026 /PRNewswire/ — Positron AI, the AI inference hardware company built to make generative AI dramatically cheaper and more energy-efficient, today announced it has been named to the inaugural 2026 AI 100, the definitive ranking of the top 100 private AI companies in the world, published by Newcomer in collaboration with Bessemer Venture Partners.

The inaugural AI 100 recognizes leading private companies driving innovation across the AI ecosystem. Positron’s inclusion reflects its progress in bringing purpose-built inference technology to market as growing AI adoption drives demand for more cost- and energy-efficient infrastructure.

“We’re honored to be recognized among the companies shaping the future of AI,” said Mitesh Agrawal, CEO of Positron AI. “Making AI inference profitable, scalable and accessible takes advanced technology and a business and supply chain built to serve some of the world’s largest technology companies. Positron combines deep semiconductor and systems expertise with customer-driven development and investor backing to position us for growth. I’m proud of the business we’re building as we serve customers today and develop our next generation of technology, and grateful to our team, customers, partners and investors for their support.”

Positron’s recognition follows a series of major company milestones. In September, the company announced an $875 million Series C financing at a $5 billion valuation to accelerate development of its next-generation Asimov silicon, ramp production of Titan and expand manufacturing capacity. Positron has also deployed more than 50 racks of Atlas, its first-generation inference system, at Oracle Cloud Infrastructure. Most recently, the company announced a partnership with General Compute, which is purchasing Atlas systems and has committed to adopting Titan to support next-generation AI workloads.

The inaugural AI 100 evaluated nominated companies and recognized category leaders across four factors: market leadership (35%), estimated valuation (30%), operating metrics (20%), and people & culture (15%). Only independent AI companies that have not had a majority strategic or private equity M&A transaction or a public listing were eligible. Honorees span foundation models, AI infrastructure and compute, developer tools and agents, AI apps, vertical AI, security, physical AI and robotics, and deeptech and AI for science.

“The artificial intelligence startup set plays by its own rules: there are upstarts with unprecedented revenue growth, companies profiting off of seemingly insatiable inference spending, highly valued speculative research labs, and wildly ambitious robotics companies. These AI native startups are already reshaping the global economy. With our friends at Bessemer, we rethought what matters for the AI age, bringing together the most promising startups harnessing foundation models to transform our digital and physical world,” said Eric Newcomer, founder of Newcomer.

“The AI 100 puts a spotlight on the top 100 companies driving the AI economy forward, built by a generation of founders moving at a speed and scale we’ve never seen before. We’re already seeing that exponential value creation play out across infra, AI applications, and physical AI. The remarkable part is that it’s still early: this inaugural cohort is just the starting point, a natural evolution of our decade-long Cloud 100 franchise,” said Byron Deeter, partner at Bessemer Venture Partners.

The inaugural AI 100 is published at ai100.newcomer.co, and was unveiled live onstage at the Cerebral Valley AI Summit in San Francisco.

About Positron AI
Positron AI builds hardware and software to make AI inference dramatically cheaper and more energy efficient. The company’s shipping product, Atlas, is deployed at hyperscaler scale today, and its next-generation custom silicon, Asimov, tapes out in late 2026 with production in the second half of 2027. Asimov powers Titan, a multi-terabyte-memory inference system for long-context and next-generation AI workloads. Positron’s energy-efficient architecture allows its systems to be deployed in air-cooled or liquid-cooled data centers at varying rack densities, without dependence on constrained HBM or CoWoS supply chains. Learn more at positron.ai.

About Newcomer
Newcomer is a media company covering the business of startups and venture capital, founded by independent journalist Eric Newcomer. We write a newsletter, produce a podcast, host technology summits, and more. https://www.newcomer.co/ 

About Bessemer Venture Partners
Bessemer Venture Partners helps entrepreneurs lay strong foundations from inception to build enduring companies. With more than 155 IPOs and 450-plus portfolio companies across industries, Bessemer supports founders and CEOs from seed through every stage of growth. Bessemer has backed industry-defining companies including Anthropic, Abridge, Canva, LinkedIn, Perplexity, Pinterest, RocketLab, Shopify, ServiceTitan, Toast, and Twilio, and has $20 billion of assets under management. Bessemer invests globally, with investment teams located in San Francisco, Silicon Valley, New York, Boston, London, Bangalore, and Tel Aviv. www.bvp.com 

Media Contact:
Inkhouse
press@positron.ai 

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