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Export Development Bank of Egypt Transforms Traditional Banking with OpenText

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OpenText’s IT Operations Cloud solutions streamline bank’s service management infrastructure to unlock efficiencies, innovate, and enhance the customer experience

WATERLOO, ON, July 25, 2024 /PRNewswire/ — OpenText™ (NASDAQ: OTEX), (TSX: OTEX), the information company, today announced that Export Development Bank of Egypt (EBank Egypt) has significantly enhanced operational efficiencies and innovation by leveraging OpenText IT Operations Cloud solutions. By using OpenText, EBank accelerated its digital transformation, aligning IT infrastructure and business operations with its customer-centric service management strategy.

Headquartered in Cairo, Egypt, the bank is a pivotal export hub to international markets for the agricultural, industrial and commercial sectors, while supporting small and medium size enterprises, individuals and financial institutions. To remain competitive in the fast-evolving financial services industry, the bank needed to modernize its traditional IT infrastructure, which had become complex to maintain, difficult to upgrade, and lacked reporting capabilities.

EBank Egypt chose OpenText Service Management Automation X (SMAX) to replace its outdated ticketing support system. SMAX, a smart IT service management platform that optimizes costs, enhances support and transforms support with private generative AI (GenAI), provided EBank with smart self-serve capabilities and the automation of manual, paper-based, and time-consuming processes. An added bonus, with all IT financial management process documentation now in digital format, SMAX has made EBank a largely paperless organization, further supporting the organization’s ESG (Environment, Social and Governance) goals. “The successful SMAX implementation gave us a transformative solution to regulatory requirements and positioned EBank for future growth and has created enhanced operational efficiency and innovation in IT infrastructure management,” said Ismail Farid, Chief Technology & Information Officer, Export Development, Bank of Egypt.

Amr Samir, Head of Governance, and Ibrahim Aly Helmy, IT Service Delivery Unit Head, were both instrumental in the successful implementation of the OpenText solutions and the focus was on extending SMAX to non-IT departments, enhancing accuracy, and real-time tracking capabilities. “Introducing SMAX to our non-IT departments has been a resounding success,” said Amr. “It reduced errors, enhanced accuracy, and provided real-time tracking capabilities for better financial control and HR management. We are planning similar automated workflow implementations with our administration affairs, human capital, and corporate communications departments.”

Ibrahim played a key role in automating processes and integrating the system across the bank’s operations. “SMAX gave us an open platform that allowed us to work with some of our key departments on customizing workflows and applications to suit our business requirements,” said Ibrahim.

EBank also leverages OpenText™ Operations Orchestration (OO) to automate, integrate and orchestrate any IT process, as well as OpenText™ Universal Discovery and CMDB to discover, map, and manage configuration items across the environment. Both solutions natively integrate with SMAX through standard APIs and connectors. The OO workflows optimize performance in EBank’s IT operations and apply more stringent security controls.

“Pressure is increasing for financial institutions to address evolving regulations and security threats while also staying competitive and innovative. It is critical that banking organizations invest in solutions that improve customer service operations to ensure compliance, enhance information exchanges and mitigate risk,” said Muhi Majzoub, Chief Technology Product Officer, OpenText. “OpenText plays a key role in shaping product and service-based transactional business models to become personalized, intelligent, and proactive customer engagements. Today, we support the operations of seventeen of the top twenty largest financial institutions – delivering solutions to elevate user experiences and help our customers reimagine the future. This is powered by OpenText IT Operations Aviator, a private generative AI virtual agent, that enables our customers to intelligently transform service management across the organization to gain competitive advantage.”

The rise of low-code development platforms is driving seamless digital experiences and re-engineered processes around customer and employee needs. Machine learning, process mining, process automation and API integrations are being increasingly implemented to simplify complexity with end-to-end automation. OpenText manages more than 30 million digital identities and processes more than $9 trillion (about $28,000 per person in the U.S.) in network commerce across 26 billion transactions. OpenText’s reliable cloud platform supports more than 3,000 customers by translating over 2.5 million inbound/outbound global payment transactions a month with OpenText™ Business Network. OpenText empowers nine of the top 10 Fortune 500 banks to foster better customer relationships with OpenText Customer Communications Management (CCM) solutions.

Read this new case study to learn more about how EBank Egypt is leveraging OpenText’s IT Operations Cloud solutions innovate and grow.

About OpenText
OpenText™ is the leading Information Management software and services company in the world. We help organizations solve complex global problems with a comprehensive suite of Business Clouds, Business AI, and Business Technology. For more information about OpenText (NASDAQ/TSX: OTEX), please visit us at www.opentext.com.

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Certain statements in this press release may contain words considered forward-looking statements or information under applicable securities laws. These statements are based on OpenText’s current expectations, estimates, forecasts and projections about the operating environment, economies and markets in which the company operates. These statements are subject to important assumptions, risks and uncertainties that are difficult to predict, and the actual outcome may be materially different. OpenText’s assumptions, although considered reasonable by the company at the date of this press release, may prove to be inaccurate and consequently its actual results could differ materially from the expectations set out herein. For additional information with respect to risks and other factors which could occur, see OpenText’s Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and other securities filings with the SEC and other securities regulators. Readers are cautioned not to place undue reliance upon any such forward-looking statements, which speak only as of the date made. Unless otherwise required by applicable securities laws, OpenText disclaims any intention or obligations to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. Further, readers should note that we may announce information using our website, press releases, securities law filings, public conference calls, webcasts and the social media channels identified on the Investors section of our website (https://investors.opentext.com). Such social media channels may include the Company’s or our CEO’s blog, Twitter account or LinkedIn account. The information posted through such channels may be material. Accordingly, readers should monitor such channels in addition to our other forms of communication.

Copyright © 2024 OpenText. All Rights Reserved. Trademarks owned by OpenText. One or more patents may cover this product(s). For more information, please visit https://www.opentext.com/patents.

OTEX-G

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DIGITIMES Intelligence: Chip Controls Are Reshaping China’s Auto Supply Chain — BYD Shows What Comes Next

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TAIPEI, Sept. 7, 2026 /PRNewswire/ — The global automotive industry is entering a new phase in which semiconductors are becoming as strategically important as batteries, motors and manufacturing scale. As vehicles evolve into software-defined, AI-enabled platforms, chips increasingly determine everything from power management and cockpit functions to advanced driver-assistance systems. At the same time, geopolitical tensions and technology restrictions are pushing automakers to rethink where those chips come from — turning semiconductor supply into a strategic issue for the global auto industry.

China sits at the center of that shift. U.S. and allied export controls introduced since 2022 were designed primarily to restrict China’s access to advanced semiconductor technologies and manufacturing equipment. Yet the restrictions have also added urgency to Beijing’s long-running localization strategy. A March 2026 analysis by the Center for Strategic and International Studies (CSIS) found that the controls have accelerated the adoption of domestic chips and equipment, while strengthening coordinated efforts across government and industry to localize semiconductor design and manufacturing.

The automotive sector is becoming one of the clearest testing grounds for that strategy. Chinese automakers are accelerating efforts to increase domestic chip sourcing as Beijing pushes for greater semiconductor self-reliance across strategic industries. The shift is especially significant because modern electric and intelligent vehicles depend on a broad range of semiconductors — from mature-node power devices and microcontrollers to increasingly sophisticated computing chips for smart-driving systems.

Against this backdrop, a new DIGITIMES Intelligence report identifies BYD as a particularly revealing case of what happens when policy-driven localization meets years of prior corporate investment. Unlike automakers that are only now accelerating their semiconductor strategies, BYD began building in-house chip capabilities more than two decades ago, initially focusing on power-control semiconductors needed for electric vehicles.

That strategy has steadily moved up the semiconductor value chain. BYD’s early work in IGBT and silicon carbide (SiC) power devices helped secure critical electronic-control components for its EV business. Its semiconductor roadmap has since expanded toward higher-compute smart-driving SoCs, culminating in the Xuanji A3, which the DIGITIMES Intelligence report identifies as entering scaled production on a 4nm automotive-grade process.

The difference is not simply chip design. DIGITIMES Intelligence finds that BYD has spent more than two decades building an integrated device manufacturer (IDM) model spanning chip design, wafer fabrication and mass-production deployment, supported by multiple in-house fabs and a dedicated semiconductor engineering organization. That vertical integration gives BYD a different starting point from automakers now entering custom silicon primarily in response to supply-chain pressure.

The strategic value of that investment may ultimately extend beyond cars. DIGITIMES senior analyst Jessie Lin notes that intelligent vehicles and humanoid robots share many of the same foundational technologies, including AI processors, sensors, motors, batteries and control systems. BYD’s accumulated expertise in smart-driving silicon and algorithms could therefore provide a foundation for expansion into robotics and other physical AI applications.

That possibility is becoming more relevant as China accelerates its push into embodied and physical AI. At the 2026 World Robot Conference in Beijing, more than 300 companies showcased over 2,000 robotics exhibits, with humanoid robots increasingly demonstrated in manufacturing, logistics and household applications rather than simply as prototypes. The growing overlap between China’s EV and robotics ecosystems could make capabilities in batteries, motors, sensors, manufacturing and AI increasingly transferable across the two industries.

BYD’s trajectory also illustrates why the long-term impact of semiconductor export controls is difficult to assess in simple terms. Restrictions can constrain access to frontier technology in the short term, while simultaneously strengthening incentives for domestic substitution and investment. CSIS has argued that although export controls have limited China’s access to some leading-edge technologies, they have also added momentum to domestic semiconductor innovation and localization.

The implications extend beyond BYD or even China’s auto industry. As cars become more dependent on advanced computing, semiconductor capability is increasingly becoming part of automakers’ competitive strategy — alongside software, batteries, manufacturing and supply-chain resilience. The rise of vertically integrated players such as BYD could therefore reshape not only automotive semiconductor sourcing, but also the boundaries between automakers, chipmakers and emerging physical AI companies.

The new DIGITIMES Intelligence report examines BYD’s semiconductor evolution from power devices and SiC to smart-driving SoCs, the structural advantages created by its IDM model, and how those capabilities could position the company as China’s automotive semiconductor localization accelerates and physical AI emerges as a new growth frontier.

For more information: DIGITIMES Intelligence – BYD Semiconductor Report
https://dgt.ms/reportBYDchips_prnewswire

About DIGITIMES

DIGITIMES is a Decision Intelligence platform rooted at the core of the industry, dedicated to helping global decision–makers navigate change and formulate strategies through first–hand insights and AI–driven analysis. We integrate intelligence services, forward–looking research, and influence marketing to provide comprehensive support from insights to execution—continuously defining the future with clarity and serving as a long–term strategic partner for businesses moving forward.

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AI, Connectivity and What Comes Next: Inside Asia Innovation Summit 2026

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SINGAPORE, Sept. 7, 2026 /PRNewswire/ — Globe Teleservices (GTS), a global telecom solutions provider, hosted the Asia Innovation Summit 2026 on 20 August in Singapore, bringing together 50+ industry leaders from 30+ companies across MNOs, technology providers and enterprise ecosystems to discuss the forces reshaping digital communications.

The expert-led panels focused on the key shifts reshaping digital communications, including the convergence of telecom, cloud and OTT, and the rise of Agentic AI in business messaging. Speakers explored the move from campaign-led communication to continuous, intelligent and context-driven interactions, with identity and consent becoming critical to trusted engagement.

The Summit also addressed the changing economics of A2P SMS, as the industry moves from volume-led models towards subscriber engagement, sustainable value and measurable outcomes. Together, the sessions pointed to a clear shift in communication – from delivering messages at scale to creating greater value from every interaction

“Telecom and digital communications are entering a new phase, driven by AI, Network APIs and evolving communication models. The Asia Innovation Summit has become a platform for industry leaders to share perspectives, exchange ideas and collaborate on the opportunities shaping this next phase.” said Ashutosh Agrawal, Group CEO, Globe Teleservices.

With diverse perspectives spanning telecom, technology and enterprise ecosystems, Asia Innovation Summit 2026 reinforced the importance of collaboration in shaping the future of digital communications. The summit served as a forum to share industry insights and identify new opportunities for innovation across Asia and beyond.

About Globe Teleservices

Globe Teleservices Pte. Ltd. is a Singapore-based global telecom solutions provider with a presence across Malaysia, USA, Dubai, Tanzania, Ghana, India and Hong Kong. GTS provides next-gen solutions in A2P monetization, omnichannel messaging, anti-fraud and cloud services. GTS is a member of MEF, GSMA and GLF. Its recognitions include Singapore’s Fastest Growing Companies 2026, 2025 and 2024, AI Initiative of the Year – Malaysia & Telecom Technology Solutions Provider of the Year – Malaysia at the Asian Telecom Awards 2026.

 

 

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AIA Australia, Long Service Corporation, New Zealand Police and RMBL Investments Named 2026 Appian APJ Innovation Award Winners

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Four organisations recognised for transforming mission-critical operations through process and AI

SYDNEY, Sept. 7, 2026 /PRNewswire/ — Appian [Nasdaq: APPN] today announced AIA Australia, Long Service Corporation New South Wales (NSW), New Zealand Police and RMBL Investments as the winners of its 2026 Asia Pacific and Japan Innovation Awards. The Innovation Awards celebrate customers driving AI automation and process transformation with measurable results on the Appian Platform.

The entrants span financial services, government, public safety, land administration and worker entitlements. The four Australian and New Zealand organisations were recognised for leveraging the Appian Platform to accelerate insurance claims, administer portable long service leave at scale, transform non-emergency police case management, and support the growth of investment and lending operations. They demonstrate how organisations can redesign complex processes, connect fragmented data and apply AI to deliver measurable improvements for employees, customers and communities.

“Real innovation earns its place in an organisation by making critical work faster, simpler and more accountable,” said Charlie Hutchinson, SVP Asia Pacific and Japan at Appian. “This year’s winners have moved beyond incremental improvements to redesign the processes at the heart of their operations. They demonstrate the measurable impact that process and AI can deliver when applied to work that really matters.”

The 2026 Appian APJ Innovation Award winners are:

AIA Australia

AIA Australia, a leading life and health insurer that protects the lives of more than 3 million Australians, is transforming claims management through a digital-first approach that makes the claims experience simpler, more transparent and easier to navigate.

Leveraging the Appian platform, AIA has created a connected ecosystem that streamlines interactions between customers, fund partners and claims teams, enabling greater efficiency and more personalised support for its customers when they need it most.

By innovating across the end-to-end claims journey, AIA is strengthening its ability to deliver timely assistance at critical moments while establishing a foundation for ongoing innovation and future growth.

Long Service Corporation (LSC) NSW

Long Service Corporation, working with Deloitte, built a digital application on Appian to administer the NSW Community Services Industry portable long service leave scheme.

The application connects workers, employers and Long Service Corporation through dedicated digital portals supporting registration, identity verification, worker nominations, service returns, payments and notifications. By bringing these functions together in one platform, the application enables Long Service Corporation to administer the scheme more efficiently and at scale. Since its launch in April 2026, more than 2,200 employers have submitted over 8,800 service returns and more than 220,000 workers have been nominated into the scheme. The platform has also processed more than $110 million in levy payments to fund workers’ portable long service leave entitlements.

New Zealand Police

New Zealand Police built a nationwide case management system on Appian for its 105 non-emergency service, replacing separate regional processes previously managed through Microsoft Outlook and shared folders.

The Appian Platform centralises incoming emails and case information, applies 35,000 assignment rules and intelligently directs cases according to factors including offence type and location. The solution has reduced case processing time from up to two weeks to four hours, cut backlogs from approximately 4,000 cases to fewer than 50 during most shifts and saved 18,000 hours annually in email management. It has also enabled the equivalent of at least 10 full-time employees to move from administrative triage into higher-value frontline support.

RMBL Investments

RMBL Investments, working with Persistent, has used the Appian Platform to connect its investor, borrower, introducer and employee operations.

The Appian environment spans customer self-service, investment and loan applications, portfolio management, servicing, communications, IT service management, document generation and AI-enabled processes. It now supports more than 5,000 clients and approximately A$3 billion in funds under management. The multi-year transformation has helped streamline operations, with efficiency improvements of up to 72% in some areas, giving RMBL greater capacity to grow without manual effort increasing at the same pace.

About Appian

Appian provides AI automation for the most important business processes at the world’s largest organisations.

On the Appian platform, customers build AI-powered processes that accelerate work, reduce cost, and manage risk. Our platform is known for its unique power, reliability, and scale. We’ve been automating processes for more than 25 years and understand enterprise operations like no one else. For more information, visit appian.com. [Nasdaq: APPN]

Follow Appian: LinkedIn, YouTube, Instagram, Facebook, and X.

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SOURCE Appian

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