Connect with us

Technology

Tech Mahindra Positioned as a Service Leader in the 2024 SPARK Matrix™ Contact Center Outsourcing Services by Quadrant Knowledge Solutions

Published

on

The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the leading Contact Center Outsourcing Services vendors.Tech Mahindra, with its comprehensive technology and customer experience management, has received strong ratings across the parameters of service excellence and customer impact.

PUNE, India, July 29, 2024 /PRNewswire/ — Quadrant Knowledge Solutions announced today that it has named Tech Mahindra (NSE: TECHM), a leading global provider of technology consulting and digital solutions to enterprises across industries, as the 2024 service leader in the SPARK Matrix: Contact Center Outsourcing Services (CCOS), 2024.

The Quadrant Knowledge Solutions’ SPARK Matrix™ includes a detailed analysis of global market dynamics, major trends, vendor landscape, and competitive positioning. The study provides competitive analysis and ranking of the leading service vendors in the form of its SPARK MatrixTM. The study offers strategic information for users to evaluate different provider capabilities, competitive differentiation, and market position.

According to Abhinav Das, Analyst, Quadrant Knowledge Solutions, “Tech Mahindra emerges in the CCOS market as a prominent player with its strategic emphasis on innovation and digital transformation. Through its Navixus™ business unit, the company offers a 360° digital transformation suite designed to tackle complex challenges in customer engagement and business processes. Additionally, Tech Mahindra’s proactive R&D efforts via Makers Lab  and its commitment to preserving Indian languages with Project Indus reflect a forward-thinking approach.”  

“Strategic acquisitions and launches such as Populii have further improved its capabilities in delivering comprehensive digital customer experience services. These elements collectively enhance Tech Mahindra’s ability to meet diverse client needs and adapt to evolving market demands.” adds Abhinav.

Birendra Sen, Business Head, Business Process Services, Tech Mahindra, said, “Being recognized as a service leader in the SPARK Matrix™ for Contact Center Outsourcing Services 2024 reflects Tech Mahindra’s relentless pursuit of innovation and excellence. Our Navixus™ digital transformation suite and TechM amplifAI 0→∞ artificial intelligence suite allows us to deliver scale at speed, setting new benchmarks in customer experience. By focusing on blending cutting-edge technology with deep customer insights and enhanced operational efficiency, we solidify our position as a prominent player in a rapidly evolving market.”

Quadrant Knowledge Solutions defines Contact center outsourcing services (CCOS) as the strategic business practice of engaging with the third-party service providers to manage and optimize customer interactions across multiple communication channels including phone and VOIP calls, emails, social media platforms, chatbots, and live chat. The service providers such as Tech Mahindra are responsible for the operational efficiency, resources management, and technological infrastructure maintenance required to deliver superior customer service. This includes telephony systems, customer relationship management (CRM) software, workforce management tools, and comprehensive reporting mechanisms. The service providers ensure seamless, integrated communication across channels, facilitating consistent and personalized interactions that meet evolving customer expectations. This approach allows businesses to concentrate on their core competencies while benefiting from the scalability, flexibility, and innovation offered by professional contact center outsourcing service providers.

The contact center outsourcing services (CCOS) market continues to be a strategic choice for companies aiming to enhance customer relations and streamline operations. Modern outsourcing partners now offer even more advanced infrastructure and cutting-edge technology, including sophisticated IVR systems, AI-driven CRM tools, and omnichannel communication platforms, ensuring seamless customer interactions and efficient business processes. Additionally, they provide advanced CX analytics, robust automation tools, and comprehensive consultancy for digital transformation. The latest trends in CCOS also emphasize the integration of AI and machine learning to further enhance service personalization and operational efficiency. Utilizing these outsourcing services enables companies to reallocate resources to core business functions, thereby boosting overall productivity. As businesses increasingly recognize the importance of these services in meeting growing consumer expectations, the demand for innovative and flexible CCOS solutions continues to rise.

Additional Resources:

For more information about Tech Mahindra, visit hereComplimentary download linkSPARK Matrix: Contact Center Outsourcing Services, 2024 Link

About Tech Mahindra

Tech Mahindra (NSE: TECHM) offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 147,000+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future. Tech Mahindra is part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federation of companies. For more information on how TechM can partner with you to meet your scale at speed imperatives, please visit https://www.techmahindra.com/

Media Contacts:
Tech Mahindra
Abhilasha Gupta,
Head – Global Corporate Communications & Public Affairs, Tech Mahindra
Email: Abhilasha.Gupta@TechMahindra.com; media.relations@techmahindra.com

About Quadrant Knowledge Solutions

Quadrant Knowledge Solutions is a global advisory and consulting firm focused on helping clients in achieving business transformation goals with Strategic Business and Growth advisory services. At Quadrant Knowledge Solutions, our vision is to become an integral part of our client’s business as a strategic knowledge partner. Our research and consulting deliverables are designed to provide comprehensive information and strategic insights for helping clients formulate growth strategies to survive and thrive in the ever-changing business environments.

For more available research, please visit https://quadrant-solutions.com/market-research/ 

Media Contact:
Ajinkya Ingle
Quadrant Knowledge Solutions 
Regus Business Center 
35 Village Road, Suite 100, 
Middleton, Massachusetts 01949, United States 
Email: ajinkya@quadrant-solutions.com 
Phone: (+1) 978-344-2770
Content Source: https://quadrant-solutions.com/press-release/tech-mahindra-positioned-as-a-service-leader-in-the-2024-spark-matrixtm-contact-center-outsourcing-services-by-quadrant-knowledge-solutions-742
Connect with us on LinkedIn- https://www.linkedin.com/company/quadrant-knowledge-solutions/

Logo: https://mma.prnewswire.com/media/746706/1470558/Quadrant_Knowledge_Solutions_Logo.jpg 

 

View original content:https://www.prnewswire.co.uk/news-releases/tech-mahindra-positioned-as-a-service-leader-in-the-2024-spark-matrix-contact-center-outsourcing-services-by-quadrant-knowledge-solutions-302208526.html

Continue Reading

Technology

Twenty Years After an Attic Startup, TydeCo Brings “HR & Finance Walk Into a Bar” Home

Published

on

By

After becoming a hit in Cape Town and Johannesburg, the event makes its US debut in Maryland with Sage on September 24

FREDERICK, Md., Sept. 8, 2026 /PRNewswire/ — In 2006, two college students started a bookkeeping practice from the attic of a rented house in Maryland. They had $1,500 in the bank and no clients, so they placed an advertisement on Craigslist. One of them was Matt Lescault, now CEO of TydeCo.

That practice became Lescault & Walderman, moved to a fully virtual model in 2010 and expanded from outsourced accounting into software implementation, integration and data.

Twenty years later, the company is TydeCo, operating in four countries with teams across 10 time zones.

This September, TydeCo will bring an idea shaped through that global growth back to the state where the business began. “HR & Finance Walk Into a Bar” makes its US debut September 24 after successful events in Cape Town and Johannesburg, with Sage joining TydeCo for the afternoon.

The complimentary event takes place from 2 p.m. to 5 p.m. at Charley’s Chesapeake Chophouse, Rio Lakefront in Gaithersburg. Designed for finance, HR and payroll leaders, owners and senior decision makers, it combines business conversations with four courses, paired drinks and live magic woven into one continuous story.

The concept was influenced in part by what happens when people leave the structure of the working day. Although TydeCo has operated virtually since 2010, Director of Marketing, Becky Clawson and Lescault occasionally meet at Charley’s when a conversation needs more room than a scheduled video call allows.

“When you sit down at your desk, you are automatically thinking about emails and everything that needs to be checked off,” Clawson said. “When you step outside that environment and talk face to face, your mindset opens. The best conversations and brainstorms happen when you are no longer in that preprogrammed thought process.”

The name “HR & Finance Walk Into a Bar” borrows from one of comedy’s most recognizable setups. And TydeCo put HR and finance at the center because the two functions make decisions about the same organization while often working with different information and separate systems.

“When the right people are part of the conversation, the outcome is better because everyone hears it firsthand and creates the answer together,” Clawson said.

That idea carries through the format. Speakers from finance, HR and payroll share real business experiences, while food, drinks and live magic develop alongside the conversation.

“This is not a business card exchange. This is not a 30-second elevator pitch. This is an experience,” Clawson said.

TydeCo first introduced the format in Cape Town before taking it to Johannesburg. The response established it as one of the company’s signature events and led to the decision to bring it to the US.

“We used South Africa as the test bed and asked whether the concept had legs. Resoundingly, it did,” Clawson said. “What stayed with me was the curiosity. People were willing to step outside the box and consider a business problem in a completely different way.”

During one South African event, guests entered different calculations into their phones. Each followed a different sequence, but when everyone pressed equal, every screen displayed the same number.

“That same number represents the core mission and vision we show up for every single day,” Clawson said. “We may come at the problem differently, but ultimately we are working toward the same outcome.”

The event’s move from South Africa to the US mirrors TydeCo’s own growth. In 2022, Lescault & Walderman acquired a majority stake in AWCape, a South African Sage Platinum Partner, and a minority stake in Applico, a Sage training specialist. The businesses began collaborating across US and African projects before coming together under the TydeCo name, chosen in reference to the tides connecting the continents.

Today, the teams work together across finance, HR and operational technology, supported by TydeCo’s Better Together value.

That value will be reflected in Maryland through TydeCo’s relationship with Sage and integrating them into to the same story rather than appearing as separate sponsor. Representatives from Sage will be attending.

Sage has been part of TydeCo’s evolution from an accounting practice into a global business systems partner. Sage Intacct will bring the financial management and enterprise resource planning perspective to the conversation, alongside human capital management technology.

The Maryland event will explore reporting clarity, accountability and connected data through contributions from Sage and TydeCo.

For TydeCo, however, the real measure of the event comes after the final performance.

“Where the real magic happens is seeing teams move from a conversation with their HR or finance counterpart into actually implementing new technology, new processes and more efficient ways to work together,” Clawson said.

“HR & Finance Walk Into a Bar” takes place from 2 p.m. to 5 p.m. on September 24, 2026, at Charley’s Chesapeake Chophouse, Rio Lakefront, Gaithersburg. Attendance is complimentary and limited.

Registration is available at tydeco.com/event/maryland-event-september. A Boston edition will follow in October.

About TydeCo

TydeCo is a global business transformation partner helping organizations connect finance, people and operational systems. Its services include software implementation and support, integration and automation, data and analytics, and outsourced bookkeeping, controller and CFO services. TydeCo operates in four countries, with teams working across 10 time zones.

tydeco.com

View original content to download multimedia:https://www.prnewswire.com/news-releases/twenty-years-after-an-attic-startup-tydeco-brings-hr–finance-walk-into-a-bar-home-302872857.html

SOURCE TydeCo

Continue Reading

Technology

Regpack Introduces Program Insights, Built Around the People Programs Serve

Published

on

By

SAN DIEGO, Sept. 8, 2026 /PRNewswire/ — Regpack, an online registration and payment platform, today announced Program Insights, an intuitive real-time dashboard that shows directors what is happening with their enrollment and their families while a season is still in motion.

For program directors and staff, registration is not a data point. It’s a kid who signed up, a family who came back, a seat that got filled. Program Insights is built around that. Directors can watch enrollment percentages fill in, class by class, as sign-ups arrive, see which sessions are close to full and which still have room, and see which families from last season have returned and which haven’t.

Additionally, it shows where people stop partway through signing up. If a class loses most of its interest at a particular step, that step becomes visible, and a director can change the form, the wording, or the price and see whether the next group makes it through. The rough spots stop being a mystery.

Every view comes with a short AI summary read of what it means and next steps, so directors and staff aren’t left interpreting a chart between pickup and payroll.

“Nobody starts a program because they love spreadsheets. They do it for the kids in the room, the attendees they bring in,” said Asaf Darash, founder of Regpack. “Directors already know their families better than any dashboard will. What they have asked us for is a faster way to see who is missing, who is coming back, and where a program needs attention, so the time goes to the students instead of the reporting.”

Program Insights is available now to Regpack customers on tiered packages

https://www.regpacks.com/features/registration-reporting/program-insights-dashboard

About Regpack

Regpack is an online registration and payment platform built for the people who run programs. Camps, after-school and enrichment programs, schools, nonprofits, and event organizers use it to handle sign-ups, collect payments, and manage participant information in one place.

Media Contact

Mandi Rogers, Marketing Director, Regpack – mandi@regpacks.com 

View original content to download multimedia:https://www.prnewswire.com/news-releases/regpack-introduces-program-insights-built-around-the-people-programs-serve-302872880.html

SOURCE Regpack

Continue Reading

Technology

Consumer Watchdog Alert Calls Out PG&E’s Bailout And PG&E CEO’s Misrepresentation

Published

on

By

SACRAMENTO, Calif., Sept. 8, 2026 /PRNewswire/ — A new Consumer Alert video published by Consumer Watchdog exposes the “bailout blackmail” that PG&E is engaging in to force the legislature to approve a bailout for the company in a special session. The company is cutting back on $2 billion in infrastructure that ratepayers have already paid for unless it gets a bailout, which the legislature has refused to do in its regular session.

The short video features an interview with former California Public Utilities Commission (PUC) President Loretta Lynch alleging that PG&E CEO Patti Poppe lied in a video. Poppe said that PG&E could not provide new services because it would cost it too much in borrowing costs. Lynch pointed out PG&E had already been paid for the new equipment in approved rate hikes with a 10% markup and the cost of taxes on the equipment.

Consumer Watchdog has petitioned the PUC to issue an order to show cause.

Watch the video.

“It’s bailout blackmail,” said former President of the California Public Utilities Commission Loretta Lynch in the Consumer Alert video. “The utility wanted, regardless of whether its negligence caused damage, to not be held liable for that damage, and thankfully the legislature said no. PG&E is trying to browbeat California policy makers into giving PG&E a get out of jail free card for its own liability.”

The Consumer Alert takes issue with this video statement published by PG&E CEO Patti Poppe: “PG&E collects money from customers through rates every year. We use nearly all of that to operate and maintain the existing gas and electric equipment. But that is not enough to build new equipment to keep people safe and energy reliable. That’s why we must raise billions of dollars more every year.”

Lynch responds in the Consumer Alert: “That’s bull. Ratepayers already pay for every single penny PG&E spends. Ratepayers pay $19 billion. In addition, ratepayers pay 10% on every single piece of equipment or power plant or physical infrastructure that they build, own, or maintain. We also pay the taxes on that 10%. So ratepayers end up paying 15 cents out of every dollar we pay for PG&E’s profit and to pay PG&E taxes on their own profit.”

Pope has said that if the legislature approves liability relief in bailout legislation she will spend the $2 billion she is withholding. Consumer Watchdog’s petition to the PUC asks for the Commission to require PG&E to answer why it is withholding the use of dollars ratepayers are already paying for and force a refund or to have those dollars spent.

“PG&E is just choosing to hold us hostage in order to get legal changes that will exempt itself from liability for its own negligence,” said Lynch. “So we need to just say no to PG&E. PG&E enjoys monopoly status because it has entered into a legal duty to serve all customers and to keep us safe. PG&E has plenty of money to do that. And if they don’t, let’s audit their books and see where they’re stashing the cash.”

View original content to download multimedia:https://www.prnewswire.com/news-releases/consumer-watchdog-alert-calls-out-pges-bailout-and-pge-ceos-misrepresentation-302872882.html

SOURCE Consumer Watchdog

Continue Reading

Trending