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Silicom Reports Q2 2024 Results & Update of Strategic Plan

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KFAR SAVA, Israel, July 29, 2024 /PRNewswire/ — Silicom Ltd. (NASDAQ: SILC), a leading provider of high-performance networking and data infrastructure solutions, today reported its financial results for the second quarter ended June 30, 2024, and provided an update regarding the Strategic Plan announced on February 1st.  

Financial Results

Second quarter: Silicom’s revenues for the second quarter of 2024 were $14.5 million compared with $38.1 million for the second quarter of 2023.

On a GAAP basis, the company’s net loss for the quarter totalled $(1.5) million, or $(0.25) per ordinary share (basic and diluted), compared with net income of $3.8 million, or $0.56 per ordinary share (basic and diluted), for the second quarter of 2023.

On a non-GAAP basis (as described and reconciled below), net loss for the quarter totalled $(0.9) million, or $(0.14) per ordinary share (basic and diluted), compared with net income of $4.5 million, or $0.66 per ordinary share (basic and diluted), for the second quarter of 2023.

First Six Months: Silicom’s revenues for the first half of 2024 were $28.9 million compared with $75.3 million for the first half of 2023.

On a GAAP basis, net loss for the period totalled $(4.9) million, or $(0.80) per ordinary share (basic and diluted), compared with net income of $7.3 million, or $1.07 per diluted share ($1.09 per basic share), for the first half of 2023.

On a non-GAAP basis (as described and reconciled below), net loss for the period totalled $(3.2) million, or $(0.52) per ordinary share (basic and diluted), compared with net income of $8.6 million, or $1.27 per diluted share ($1.28 per basic share), for the first half of 2023.

During the first half of 2024, the Company generated more than $13 million in cash, and invested approximately half of that, about $6.6 million, in repurchasing Silicom shares. 

Guidance

In light of longer-than-expected sales cycles, the prolonged excess inventory digestion periods of several large customers and the global economic slowdown, Management projects that revenues for the third quarter of 2024 will range from $14 million to $15 million, and expects that revenues for the second half of 2024 as a whole to be similar to those of the first half.

Share Repurchase Plan

During the first half of the year, the Company repurchased approximately 410,000 of its ordinary shares at an investment of approximately $6.6 million. This was in line with the Strategic Plan, which calls for the acquisition in total of 1.6 million shares. The timing and actual number of shares repurchased in the future will depend upon a variety of factors, including share market price and general business and market conditions.

Comments of Management  

Liron Eizenman, Silicom’s President and CEO, commented, “The second quarter was another period of focused execution in line with our Strategic Plan, which has stabilized our expenses and brought a clear focus to our sales and R&D activities. As a result, we now have an exceptionally broad and deep pipeline of high-potential sales opportunities, making us even more optimistic about our long-term prospects. In parallel, however, we continue to be impacted by the market’s slowed sales cycles, which have significantly lengthened the timeframes of our Design Win processes and sales ramp-ups. This is having a negative impact on our revenues that is likely to persist for several more quarters through 2024 and 2025. As such, we have now extended our Strategic Plan by one year, with strong annual growth rates of 20%-30% expected to materialize from 2026 and to lead to over $3 Earnings Per Share (EPS) on annual revenues of $150$160 million.”

Mr. Eizenman continued, “While our guidance is conservative, we are excited by the upside potential of our pipeline, whose many opportunities could each generate annual revenues of $5$20 million. These range from low/mid-range networking solution customers evolving towards our higher-end offerings, to greenfield customers expressing interest in our latest FPGAs and Smart NICs, to existing Smart NIC customers migrating towards our full systems, and more. Promising talks are underway regarding large energy, retail, restaurant chains and connected vehicle operators evaluating our new line of ruggedized systems, and with SASE customers who already look to Silicom as a critical supplier.”

Mr. Eizenman concluded, “As we pursue these opportunities, we continue with the strict discipline, focus and control that has enabled us to remain cash positive throughout this challenging period. We have ‘right-sized’ our workforce, continue to optimize our inventory, and currently hold $78 million in cash. These assets, coupled with our superb products, a bursting pipeline of opportunities and the industry’s best minds, are the raw materials that we will utilize to rebuild Silicom and to achieve our full potential.”

Conference Call Details

Silicom’s Management will host an interactive conference today, July 29th, at 9am Eastern Time (6am Pacific Time, 4pm Israel Time) to review and discuss the results.

To participate, investors may either listen via a webcast link hosted on Silicom’s website or via the dial-in. The link is under the investor relations’ webcast section of Silicom’s website at https://www.silicom-usa.com/webcasts/ 

For those that wish to dial in via telephone, one of the following teleconferencing numbers may be used:

US: 1 866 860 9642
ISRAEL: 03 918 0609
INTERNATIONAL:  +972 3 918 0609
At: 9:00am Eastern Time, 6:00am Pacific Time, 4:00pm Israel Time

It is advised to connect to the conference call a few minutes before the start.

For those unable to listen to the live call, a replay of the call will be available for three months from the day after the call under the above-mentioned webcast section of Silicom’s website.

Non-GAAP Financial Measures

This release, including the financial tables below, presents other financial information that may be considered “non-GAAP financial measures” under Regulation G and related reporting requirements promulgated by the Securities and Exchange Commission (the “SEC”) as they apply to our company. These non-GAAP financial measures exclude compensation expenses in respect of options and RSUs granted to directors, officers and employees, impairment of goodwill, taxes on amortization and impairment of acquired intangible assets, impairment of intangible assets and related write-offs, as well as lease liabilities – financial expenses (income). Non-GAAP financial measures should be evaluated in conjunction with, and are not a substitute for, GAAP financial measures. The tables also present the GAAP financial measures, which are most comparable to the non-GAAP financial measures as well as reconciliation between the non-GAAP financial measures and the most comparable GAAP financial measures. The non-GAAP financial information presented herein should not be considered in isolation from or as a substitute for operating income (loss), net income (loss) or per share data prepared in accordance with GAAP.

About Silicom

Silicom Ltd. is an industry-leading provider of high-performance networking and data infrastructure solutions. Designed primarily to improve performance and efficiency in Cloud and Data Center environments, Silicom’s solutions increase throughput, decrease latency and boost the performance of servers and networking appliances, the infrastructure backbone that enables advanced Cloud architectures and leading technologies like NFV, SD-WAN and Cyber Security. Our innovative solutions for high-density networking, high-speed fabric switching, offloading and acceleration, which utilize a range of cutting-edge silicon technologies as well as FPGA-based solutions, are ideal for scaling-up and scaling-out cloud infrastructures.

Silicom products are used by major Cloud players, service providers, telcos and OEMs as components of their infrastructure offerings, including both add-on adapters in the Data Center and stand-alone virtualized/universal CPE devices at the edge.

Silicom’s long-term, trusted relationships with more than 200 customers throughout the world, its more than 400 active Design Wins and more than 300 product SKUs have made Silicom a “go-to” connectivity/performance partner of choice for technology leaders around the globe.

For more information, please visit: www.silicom.co.il

Statements in this press Statements in this press release which are not historical data are forward-looking statements which involve known and unknown risks, uncertainties, or other factors not under the company’s control, which may cause actual results, performance, or achievements of the company to be materially different from the results, performance, or other expectations implied by these forward-looking statements. These factors include, but are not limited to, Silicom’s increasing dependence for substantial revenue growth on a limited number of customers, the speed and extent to which Silicom’s solutions are adopted by the relevant markets, difficulty in commercializing and marketing of Silicom’s products and services, maintaining and protecting brand recognition, protection of intellectual property, competition, disruptions to its manufacturing, sales & marketing, development and customer support activities, the impact of the wars in Gaza and in the Ukraine, attacks on shipping by Huthis in the Red Sea, rising inflation, rising interest rates and volatile exchange rates, as well as any continuing or new effects resulting from the COVID-19 pandemic, and  the global economic uncertainty, which may impact customer demand by encouraging them to exercise greater caution and selectivity with their short-term IT investment plans. The factors noted above are not exhaustive.

Further information about the company’s businesses, including information about factors that could materially affect Silicom’s results of operations and financial condition, are discussed in our Annual Report on Form 20-F and other documents filed by the Company and that may be subsequently filed by the company from time to time with the SEC. These forward-looking statements can generally be identified as such because the context of the statement will include words such as “expect,” “should,” “believe,” “anticipate” or words of similar import. Similarly, statements that describe future plans, objectives or goals are also forward-looking statements. In light of significant risks and uncertainties inherent in forward-looking statements, the inclusion of such statements should not be regarded as a representation by the company that it will achieve such forward-looking statements. The company disclaims any duty to update such statements, whether as a result of new information, future events, or otherwise.

Company Contact:

Eran Gilad, CFO

Silicom Ltd.        

Tel: +972-9-764-4555      

E-mail: erang@silicom.co.il

Investor Relations Contact:

Ehud Helft

EK Global Investor Relations

Tel: +1 212 378 8040

E-mail: silicom@ekgir.com 

— FINANCIAL TABLES FOLLOW –

Silicom Ltd. Consolidated Balance Sheets

(US$ thousands)

June 30,

December 31,

2024

2023

Assets

Current assets

Cash and cash equivalents

$

60,680

$

46,972

Marketable securities

8,628

7,957

Accounts receivables: Trade, net

12,988

25,004

Accounts receivables: Other

6,795

3,688

Inventories

44,652

51,507

Total current assets

133,743

135,128

Marketable securities

8,989

16,619

Assets held for employees’ severance benefits

1,257

1,357

Deferred tax assets

2,617

2,359

Property, plant and equipment, net

3,169

3,552

Intangible assets, net

2,285

2,253

Right of Use

5,847

6,466

Total assets

$

157,907

$

167,734

Liabilities and shareholders’ equity

Current liabilities

Trade accounts payable

$

5,667

$

4,139

Other accounts payable and accrued expenses

6,353

6,668

Lease Liabilities

1,711

2,070

Total current liabilities

13,731

12,877

Lease Liabilities

3,397

3,877

Liability for employees’ severance benefits

2,546

2,672

Deferred tax liabilities

81

46

Total liabilities

19,755

19,472

Shareholders’ equity

Ordinary shares and additional paid-in capital

72,140

70,693

Treasury shares

(50,240)

(43,631)

Retained earnings

116,252

121,200

Total shareholders’ equity

138,152

148,262

Total liabilities and shareholders’ equity

$

157,907

$

167,734

 

 

Silicom Ltd. Consolidated Statements of Operations

(US$ thousands, except for share and per share data)

Three-month period

Six-month period

ended June 30,

ended June 30,

2024

2023

2024

2023

Sales

$

14,502

$

38,130

$

28,867

$

75,311

Cost of sales

10,239

25,968

20,565

51,364

Gross profit

4,263

12,162

8,302

23,947

Research and development expenses

4,948

5,253

9,869

10,391

Selling and marketing expenses

1,474

1,894

2,994

3,397

General and administrative expenses

965

1,013

2,026

2,106

Total operating expenses

7,387

8,160

14,889

15,894

Operating income (loss)

(3,124)

4,002

(6,587)

8,053

Financial income (expenses), net

687

468

1,086

767

Income (loss) before income taxes

(2,437)

4,470

(5,501)

8,820

Income taxes

(921)

664

(553)

1,477

Net income (loss)

$

(1,516)

$

3,806

$

(4,948)

$

7,343

Basic income (loss) per ordinary share (US$)

$

(0.25)

$

0.56

$

(0.80)

$

1.09

Weighted average number of ordinary shares used to
compute basic income (loss) per share (in thousands)

6,079

6,772

6,176

6,760

Diluted income (loss) per ordinary share (US$)

$

(0.25)

$

0.56

$

(0.80)

$

1.07

Weighted average number of ordinary shares used to
compute diluted income (loss) per share (in thousands)

6,079

6,827

6,176

6,837

 

 

Silicom Ltd. Reconciliation of Non-GAAP Financial Results

(US$ thousands, except for share and per share data)

Three-month period

Six-month period

ended June 30,

ended June 30,

2024

2023

2024

2023

GAAP gross profit

$

4,263

$

12,162

$

8,302

$

23,947

(1) Share-based compensation (*)

50

104

111

218

Non-GAAP gross profit

$

4,313

$

12,266

$

8,413

$

24,165

GAAP operating income (loss)

$

(3,124)

$

4,002

$

(6,587)

$

8,053

Gross profit adjustments

50

104

111

218

(1) Share-based compensation (*)

647

647

1,336

1,257

Non-GAAP operating income (loss)

$

(2,427)

$

4,753

$

(5,140)

$

9,528

GAAP net income (loss)

$

(1,516)

$

3,806

$

(4,948)

$

7,343

Operating income (loss) adjustments

697

751

1,447

1,475

(2) Lease liabilities – Financial expenses (income)

(64)

(136)

(107)

(304)

(3) Taxes on amortization and impairment of acquired intangible assets

22

67

375

135

Non-GAAP net income (loss)

$

(861)

$

4,488

$

(3,233)

$

8,649

GAAP net income (loss)

$

(1,516)

$

3,806

$

(4,948)

$

7,343

Adjustments for Non-GAAP Cost of sales

50

104

111

218

Adjustments for Non-GAAP Research and development expenses

287

292

600

598

Adjustments for Non-GAAP Selling and marketing expenses

170

196

346

349

Adjustments for Non-GAAP General and administrative expenses

190

159

390

310

Adjustments for Non-GAAP Financial income (loss), net

(64)

(136)

(107)

(304)

Adjustments for Non-GAAP Income taxes

22

67

375

135

Non-GAAP net income (loss)

$

(861)

$

4,488

$

(3,233)

$

8,649

GAAP basic income (loss) per ordinary share (US$)

$

(0.25)

$

0.56

$

(0.80)

$

1.09

(1) Share-based compensation (*)

0.12

0.11

0.24

0.21

(2) Lease liabilities – Financial expenses (income)

(0.01)

(0.02)

(0.02)

(0.04)

(3) Taxes on amortization and impairment of acquired intangible assets

0.01

0.06

0.02

Non-GAAP basic income (loss) per ordinary share (US$)

$

(0.14)

$

0.66

$

(0.52)

$

1.28

GAAP diluted income (loss) per ordinary share (US$)

$

(0.25)

$

0.56

$

(0.80)

$

1.07

(1) Share-based compensation (*)

0.12

0.11

0.24

0.22

(2) Lease liabilities – Financial expenses (income)

(0.01)

(0.02)

(0.02)

(0.04)

(3) Taxes on amortization and impairment of acquired intangible assets

0.01

0.06

0.02

Non-GAAP diluted income (loss) per ordinary share (US$)

$

(0.14)

$

0.66

$

(0.52)

$

1.27

(*) Adjustments related to share-based compensation expenses according to ASC topic 718 (SFAS 123 (R))

Logo: https://mma.prnewswire.com/media/733229/Silicom_Ltd_Logo.jpg

 

View original content:https://www.prnewswire.com/news-releases/silicom-reports-q2-2024-results–update-of-strategic-plan-302208464.html

SOURCE Silicom Ltd.

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AIA Australia, Long Service Corporation, New Zealand Police and RMBL Investments Named 2026 Appian APJ Innovation Award Winners

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Four organisations recognised for transforming mission-critical operations through process and AI

SYDNEY, Sept. 7, 2026 /PRNewswire/ — Appian [Nasdaq: APPN] today announced AIA Australia, Long Service Corporation New South Wales (NSW), New Zealand Police and RMBL Investments as the winners of its 2026 Asia Pacific and Japan Innovation Awards. The Innovation Awards celebrate customers driving AI automation and process transformation with measurable results on the Appian Platform.

The entrants span financial services, government, public safety, land administration and worker entitlements. The four Australian and New Zealand organisations were recognised for leveraging the Appian Platform to accelerate insurance claims, administer portable long service leave at scale, transform non-emergency police case management, and support the growth of investment and lending operations. They demonstrate how organisations can redesign complex processes, connect fragmented data and apply AI to deliver measurable improvements for employees, customers and communities.

“Real innovation earns its place in an organisation by making critical work faster, simpler and more accountable,” said Charlie Hutchinson, SVP Asia Pacific and Japan at Appian. “This year’s winners have moved beyond incremental improvements to redesign the processes at the heart of their operations. They demonstrate the measurable impact that process and AI can deliver when applied to work that really matters.”

The 2026 Appian APJ Innovation Award winners are:

AIA Australia

AIA Australia, a leading life and health insurer that protects the lives of more than 3 million Australians, is transforming claims management through a digital-first approach that makes the claims experience simpler, more transparent and easier to navigate.

Leveraging the Appian platform, AIA has created a connected ecosystem that streamlines interactions between customers, fund partners and claims teams, enabling greater efficiency and more personalised support for its customers when they need it most.

By innovating across the end-to-end claims journey, AIA is strengthening its ability to deliver timely assistance at critical moments while establishing a foundation for ongoing innovation and future growth.

Long Service Corporation (LSC) NSW

Long Service Corporation, working with Deloitte, built a digital application on Appian to administer the NSW Community Services Industry portable long service leave scheme.

The application connects workers, employers and Long Service Corporation through dedicated digital portals supporting registration, identity verification, worker nominations, service returns, payments and notifications. By bringing these functions together in one platform, the application enables Long Service Corporation to administer the scheme more efficiently and at scale. Since its launch in April 2026, more than 2,200 employers have submitted over 8,800 service returns and more than 220,000 workers have been nominated into the scheme. The platform has also processed more than $110 million in levy payments to fund workers’ portable long service leave entitlements.

New Zealand Police

New Zealand Police built a nationwide case management system on Appian for its 105 non-emergency service, replacing separate regional processes previously managed through Microsoft Outlook and shared folders.

The Appian Platform centralises incoming emails and case information, applies 35,000 assignment rules and intelligently directs cases according to factors including offence type and location. The solution has reduced case processing time from up to two weeks to four hours, cut backlogs from approximately 4,000 cases to fewer than 50 during most shifts and saved 18,000 hours annually in email management. It has also enabled the equivalent of at least 10 full-time employees to move from administrative triage into higher-value frontline support.

RMBL Investments

RMBL Investments, working with Persistent, has used the Appian Platform to connect its investor, borrower, introducer and employee operations.

The Appian environment spans customer self-service, investment and loan applications, portfolio management, servicing, communications, IT service management, document generation and AI-enabled processes. It now supports more than 5,000 clients and approximately A$3 billion in funds under management. The multi-year transformation has helped streamline operations, with efficiency improvements of up to 72% in some areas, giving RMBL greater capacity to grow without manual effort increasing at the same pace.

About Appian

Appian provides AI automation for the most important business processes at the world’s largest organisations.

On the Appian platform, customers build AI-powered processes that accelerate work, reduce cost, and manage risk. Our platform is known for its unique power, reliability, and scale. We’ve been automating processes for more than 25 years and understand enterprise operations like no one else. For more information, visit appian.com. [Nasdaq: APPN]

Follow Appian: LinkedIn, YouTube, Instagram, Facebook, and X.

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SOURCE Appian

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WEPSEA 2026 Concludes, Highlighting Southeast Asia’s Transition Towards Smarter and More Sustainable Packaging

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SHANGHAI, Sept. 6, 2026 /PRNewswire/ — WEPSEA 2026 concluded successfully after three days of exhibitions, conferences, business forums, and industry exchanges, reaffirming the growing importance of Southeast Asia as one of the world’s most dynamic markets for the packaging and printing industry.

As a regional platform rooted in Indonesia and serving the broader Southeast Asian market, WEPSEA 2026 brought together packaging manufacturers, technology providers, converters, brand owners, suppliers, industry associations, and professional buyers to explore how innovation, collaboration, and sustainable development are reshaping the future of the industry.

More than an exhibition, WEPSEA has become a meeting point where technology meets market demand, and where regional businesses connect with global expertise to accelerate industrial transformation.

Reflecting the Next Stage of Industry Development

One of the clearest messages emerging from WEPSEA 2026 was the changing direction of investment across Southeast Asia’s packaging industry.

As consumer markets continue to expand—driven by the growth of food and beverage, e-commerce, healthcare, personal care, and modern retail—the expectations placed on packaging manufacturers are evolving rapidly. Businesses are no longer focused solely on increasing production capacity; they are placing greater emphasis on manufacturing efficiency, product quality, operational flexibility, and sustainable development.

Throughout the exhibition, discussions between exhibitors and visitors increasingly centered on practical production challenges and long-term competitiveness.

How can manufacturers reduce reliance on manual labour through automation? How can production become more flexible to respond to shorter product life cycles and increasingly customized orders? How can companies meet higher standards for food safety, Halal compliance, environmental responsibility, and international supply chains?

These questions were echoed across conference sessions, business meetings, and technical discussions, reflecting a broader transformation taking place throughout the region’s packaging sector.

Innovation Supporting Industrial Transformation

Against this backdrop, WEPSEA 2026 showcased technologies and solutions spanning the entire packaging value chain, from corrugated packaging, folding cartons, and flexible packaging to digital printing, intelligent manufacturing, converting equipment, and packaging materials.

Rather than simply displaying products, exhibitors engaged visitors in discussions on how new technologies can improve productivity, reduce waste, optimize resource utilization, and enhance manufacturing quality. Live equipment demonstrations and face-to-face technical exchanges enabled companies to better understand how innovation can be translated into practical business value.

The exhibition reinforced the growing role of technology as a key driver of industrial upgrading across Southeast Asia.

Knowledge Exchange Driving Industry Progress

Alongside the exhibition, WEPSEA’s conference programme created an open platform for dialogue among industry experts, business leaders, and technology providers.

Topics including smart packaging, artificial intelligence in manufacturing, material innovation, e-commerce packaging, Halal packaging, supply chain resilience, and sustainable production highlighted both the opportunities and the challenges facing the industry.

Practical workshops further encouraged the exchange of operational expertise by focusing on printing quality management, defect prevention, colour consistency, and production optimization. Meanwhile, the Business Forum Pack ID explored digital procurement, consumer brand development, and policy trends influencing the regional printing and packaging market.

Together, these activities demonstrated that future industry competitiveness depends not only on advanced equipment, but also on knowledge sharing, technical collaboration, and continuous innovation.

Building a More Connected Regional Packaging Ecosystem

Another defining feature of WEPSEA 2026 was the strong support and participation of leading packaging and printing associations from across Asia, highlighting the exhibition’s growing role as a regional platform for industry collaboration.

Official delegations and representatives attended from the countries and regions including the Malaysian Corrugated Carton Manufacturers’ Association (MACCMA), Corrugated Box Manufacturers Association, Singapore (CBMA), Asosiasi Kotak Karton Gelombang Indonesia (AKKGI), Thai Corrugated Packaging Association (TCPA), Association Corrugated Converting Indonesia (ACCI), Bangladesh Institute of Packaging (BIP), Indonesian Packaging Federation (IPF), Malaysia Printing Association (MPA), Hong Kong Corrugated Paper Manufacturers’ Association Ltd (HKCPMA), Packaging Development Federation (PDF) and PRINTPACK Indonesia.

Their active participation enriched the exhibition through technical exchanges, delegation visits, conference support, and business networking activities, fostering closer dialogue between industry organisations, manufacturers, suppliers, brand owners, and buyers across the region.

As supply chains become increasingly interconnected, platforms like WEPSEA play an increasingly important role in strengthening regional cooperation, facilitating knowledge exchange, and supporting the sustainable development of Southeast Asia’s packaging and printing industry.

Creating Long-Term Value Beyond the Exhibition

While WEPSEA 2026 has come to a close, the conversations initiated, partnerships established, and ideas exchanged during the event will continue to generate value for the industry long after the exhibition ends.

Looking ahead, WEPSEA will continue to serve as an open platform that connects innovation with industry needs, strengthens regional cooperation, and supports the sustainable development of Southeast Asia’s packaging and printing industry.

As the region continues to embrace smarter manufacturing, greener production, and deeper international collaboration, WEPSEA remains committed to bringing together the people, technologies, and ideas that will help shape the next chapter of the industry’s development.

View original content:https://www.prnewswire.com/news-releases/wepsea-2026-concludes-highlighting-southeast-asias-transition-towards-smarter-and-more-sustainable-packaging-302871000.html

SOURCE RX (China) Investment Co., Ltd.

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XCOTTON Helps Global Brands Protect Every Customer After Purchase

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LOS ANGELES and NEW YORK and LAS VEGAS, Sept. 6, 2026 /PRNewswire/ — As IFA 2026 enters its final days in Berlin, global brands are showcasing the next generation of products designed to improve everyday life—from smart home solutions and robotics to personal mobility and connected living. Behind every innovative product, however, is another important challenge: ensuring customers continue to have a positive experience after purchase.

At IFA 2026, Xcotton is connecting with brands, retailers, and technology companies to discuss how businesses can better protect customer purchases, reduce delivery-related risks, and create smoother resolution experiences. From shipping and delivery issues to unexpected damage, loss, and customer support challenges, every post-purchase interaction can influence how customers perceive a brand.

As a U.S.-based post-purchase protection platform, Xcotton helps modern e-commerce brands protect every order after checkout through shipping protection, product protection, extended warranty, and insurance-backed coverage solutions. With over 1,000 five-star ratings on Trustpilot and strong reviews from Shopify merchants, Xcotton has earned recognition for helping brands deliver a more reliable post-purchase experience.

For growing consumer brands, delivering a great product is only the beginning. International expansion, increasingly complex logistics networks, and rising customer expectations require reliable solutions that help protect every order, resolve unexpected issues, and maintain customer trust. Xcotton’s protection capabilities extend beyond the U.S. Through its licensed insurance intermediary in France, Xcotton is authorized to provide compliant insurance solutions to merchants and consumers across the European Union, giving internationally focused brands access to protection solutions designed for their customers and markets.

Protecting the Customer Experience Beyond the Product

Today’s consumer brands compete on more than product innovation. Customers expect a complete experience—from discovering a product and completing a purchase to receiving their order and getting support when something unexpected happens.

For brands selling internationally, challenges can arise at every stage of fulfillment. Packages may be delayed, lost, or damaged during transit. High-value products may require additional protection, while customers may expect fast, straightforward resolutions when delivery issues occur. Without a clear process, these moments can create friction for both customers and merchants.

A delivery problem can leave customers uncertain while increasing support costs, replacement expenses, refunds, and operational complexity for brands. Customers rarely know which carrier handled the package, where the issue occurred, or which operational step failed. They know only one thing: they purchased from the brand. That makes the brand responsible for helping find a solution.

This is where post-purchase protection becomes an important part of the customer experience. Xcotton helps brands address these challenges with a structured post-purchase protection platform designed to simplify resolution, reduce delivery risk, and give customers greater confidence after checkout.

XCOTTON: A Smarter Approach to Post-Purchase Protection

Xcotton helps merchants give customers greater confidence after checkout. Through shipping protection, product protection, extended warranty, and insurance-backed coverage solutions.Here are some of the ways Xcotton helps brands manage the post-purchase experience:

Shipping protection

Packages can face unexpected issues throughout the delivery journey, including loss, damage, theft, and other transportation-related problems. Xcotton provides shipping protection solutions that give customers a clear path to support when delivery problems occur, reducing uncertainty and improving confidence after purchase.

Product protection & Extended Warranty

For higher-value products and complex consumer goods, protection can extend well beyond delivery. Xcotton helps brands offer product protection and extended warranty coverage that supports customers throughout the ownership journey, providing added peace of mind beyond the standard warranty period. These flexible protection options help merchants safeguard products that represent a significant investment while strengthening customer confidence and creating additional value for both shoppers and brands.

Streamlined claims resolution

When something goes wrong, speed and clarity matter. A complicated claims process can frustrate customers while creating additional workload for support teams. Xcotton simplifies post-purchase claims and resolution, giving brands a centralized platform to manage their post-purchase protection and claims activity through one platform.

Flexible protection solutions

Every brand has different products, customers, and business requirements. Xcotton provides flexible protection solutions that can be adapted to different business models and product categories.

For example, eligible claims can remain open beyond 30 days, giving customers more time to report certain post-purchase issues. For eligible product claims, shoppers can also have the option of receiving a replacement or refund, depending on the applicable coverage and claim circumstances. This flexibility allows brands to build a protection experience that better matches their products and customers.

For customers, Xcotton provides greater confidence when placing an order and a clearer path forward when something unexpected happens. For merchants, Xcotton provides a more reliable way to manage delivery and product-related risks, streamline claims resolution, and protect the customer relationships they work hard to build.

The goal is simple: Help brands turn post-purchase protection into a better customer experience and a smarter business advantage.

Supporting Brands Across Consumer Categories

IFA 2026 brings together companies from many different industries, reflecting the diversity of modern consumer commerce. Several brands demonstrate how companies are reimagining everyday products through innovation and customer-focused design.

Belffin is a pioneer in flexible home solutions, specializing in versatile modular sofa designs that transform modern living. Belffin is designed specifically for urban American households and consumers who value efficient space utilization, perfectly blending ergonomic comfort with functional innovation. Our core signature—the modular sectional sofa—features integrated hidden storage, tool-free assembly, and customizable layouts that seamlessly adapt to evolving spatial needs. Combining pet-friendly, easy-to-clean performance fabrics with robust eco-conscious frames, every sectional sofa offers an ideal balance of durability, style, and practical luxury. At IFA 2026, Belffin continues to redefine adaptable furniture, empowering customers to shape living spaces that truly grow with them.

Eskute was founded in 2019 and has grown into a leading global personal mobility brand. Committed to making technology more accessible, Eskute provides high-quality mobility solutions at more affordable prices. Eskute offers an extensive product portfolio covering multiple riding scenarios, including the T Series electric trikes, V Series retro moped-style e-bikes, NOVA Series high-performance electric dirt bikes, C Series urban commuter e-bikes, and F Series urban all-terrain e-bikes. In addition, Eskute has earned an impressive 4.8 rating on Trustpilot. With global phone support and dedicated after-sales service centers, the brand has built strong customer loyalty and consistently high levels of customer satisfaction.

Yarbo is a pioneering global brand in yard robotics, dedicated to making outdoor maintenance smarter and more autonomous. Starting with the Robot Snow Blower, Yarbo expanded its vision to address the limitations of conventional single-purpose yard robots, developing an innovative “1+N” modular system that transforms one universal Core into an All-Season Yard Robot. With interchangeable modules for lawn mowing, leaf collection, snow removal, and more, Yarbo provides a versatile solution for year-round yard care, bringing its vision of smart outdoor living to life.

Turning Post-Purchase Challenges Into Opportunities

For brands, unexpected issues are unavoidable. The difference is how those moments are handled. With the right protection and resolution strategy, brands can transform challenging moments into opportunities to demonstrate reliability and customer commitment.

This is especially important as DTC (direct-to-consumer) businesses expand globally.

More markets mean more customers—but also more complex logistics, more delivery scenarios, and more expectations around service quality. Brands that invest in post-purchase experiences can create stronger relationships and improve customer confidence long after the original purchase.

Xcotton helps brands create better outcomes during these critical moments with protection solutions designed to support both merchants and customers. By turning protection into part of the customer experience, Xcotton helps shoppers feel confident that the brands they choose will stand behind their purchases.

XCOTTON Connects With Global Brands at IFA 2026

IFA 2026 provides an opportunity for companies from around the world to connect, exchange ideas, and shape the future of consumer products. As commerce continues to evolve, protection and customer experience are becoming increasingly important to sustainable growth.

Xcotton connects with global brands across consumer technology, e-commerce, smart home, lifestyle, retail, and logistics to build partnerships and deliver better post-purchase protection. By helping brands reduce operational challenges and streamline resolutions, Xcotton aims to create stronger customer experiences after every purchase.

Xcotton helps businesses make the post-purchase journey more secure, efficient, and customer-focused through protection solutions designed for your business. Every order represents more than a transaction. It represents a customer relationship worth protecting.

Media Contact: merchantsupport@xcotton.ai 

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