Connect with us

Technology

Capita to transform its customer and citizen experience offerings with Generative AI capability in its contact centres

Published

on

LONDON, July 31, 2024 /PRNewswire/ — Capita has unveiled its latest offering, Agent Suite, a Generative AI (Gen AI) tool designed to improve customer service by streamlining and enriching the experience for clients, their customers, citizens and Capita’s own agents.

Agent Suite is made up of two components:

Call Sight automates quality assurance by generating insight from daily analysis of call recordings and monitors and analyses agent performance to provide personalised, actionable feedback for improvement. Dashboards provide insight on customer satisfaction, compliance and quality assurance by deep analysis of root cause.

Agent Assist collects and summarises past calls and customer information to help agents respond more accurately. It understands intent and root cause in real time to provide troubleshooting information to agents during the call and generates call summaries and transcripts post call to reduce the average handling time.

Through the use of Gen AI, Capita’s Agent Suite capability is continually learning from each interaction, improving its recommendations over time and adapting to new scenarios.

Agent Suite has been implemented into two major Capita clients, and early indications are expected to show benefits of more than 20% reduction in average call handling time, c.25% reduction in post-call administration and 15-30% increase in first time call resolution.

Adolfo Hernandez, Chief Executive Officer, Capita, said: “We see the Agent Suite capability as a game-changer in our contact centre offering. It will revolutionise customer and citizen experiences, offering a significant digital helping hand to our expert agents, resolving queries quicker and ultimately making interactions better.

“Furthermore, this product forms a key part of our AI strategy – we’ll invest in new technologies and capabilities that unlock value for our clients. It will differentiate us in the market, stimulate productivity, create efficiencies and improve our competitiveness.”

This capability complements the launch of CapitaContact, our AI-powered contact centre solution powered by Amazon Web Services (AWS). To provide further optionality and flexibility for our clients, Agent Suite is technology agnostic and operates on any telephony platform.

Agent Suite and CapitaContact are currently being rolled out to a range of Capita’s clients and are also available to prospective clients.

Logo – https://mma.prnewswire.com/media/2472126/Capita_Logo.jpg

View original content to download multimedia:https://www.prnewswire.co.uk/news-releases/capita-to-transform-its-customer-and-citizen-experience-offerings-with-generative-ai-capability-in-its-contact-centres-302210229.html

Continue Reading

Technology

SpeedBuilder Systems Celebrates 25 Years of Building Technology and Lasting Relationships in the P&C Insurance Industry

Published

on

By

From its beginnings with a rating solution to an integrated insurance platform, SpeedBuilder Systems marks a quarter-century of helping insurers adapt, innovate, and grow.

COLUMBIA, S.C., Oct. 20, 2026 /PRNewswire/ — SpeedBuilder Systems, Inc. (SBS), an award-winning provider of software-as-a-service (SaaS) solutions for the property and casualty (P&C) insurance industry, is celebrating its 25th anniversary, marking a quarter-century of delivering flexible insurance technology and building long-term relationships with its clients.

Founded on October 10, 2001, by Rod Giess, president of SpeedBuilder Systems, the company began with a vision and a rating solution designed to help insurers bring products to market more efficiently.

“When I started SpeedBuilder Systems, my goal wasn’t to be the biggest. It was simply to be the best at delivering quality technology that would help our clients get to market as quickly as possible,” said Giess. “I believed then, as I do today, that innovative insurance companies deserve access to sophisticated technology, regardless of their size.”

As the business developed, Giess recognized the need for a policy administration system to complement the company’s rating solution. What began as two complementary capabilities has grown into the BindExpress Suite, an integrated insurance platform supporting policy administration, rating, underwriting, billing, claims, and other core insurance operations. Designed for small to medium-sized property and casualty insurers and managing general agents (MGAs), the platform provides the flexibility to accommodate unique business requirements while supporting growth and changing market demands.

Throughout its history, SBS has maintained a consistent philosophy: technology should support an insurer’s business objectives rather than dictate how the organization operates. That approach is reflected in the company’s commitment to configurable software, long-term technology planning, and close collaboration with its clients.

“I’m very proud of how far this company has come, but what means the most to me are the relationships we’ve built along the way,” Giess continued. “Our clients have trusted us with an important part of their businesses, and we’ve never taken that responsibility lightly. I’m grateful to our clients for their continued partnership and to our team, past and present, whose dedication and hard work have brought us to this milestone.”

As SpeedBuilder Systems looks ahead, the company remains committed to helping insurers adapt to an evolving industry while maintaining greater control over their technology and business operations. The company will continue investing in its technology, strengthening client relationships, and supporting insurers as they pursue new opportunities.

About SpeedBuilder Systems

Founded in 2001, SpeedBuilder Systems, Inc. provides enterprise-class insurance software solutions for small and medium-sized property and casualty insurers and MGAs. Its BindExpress Suite® is an integrated set of components including policy administration, rating, automated underwriting, agent and consumer portals, product configuration, billing, claims, automated workflow, and document generation. The company’s AlwaysCurrent Architecture™ enables customers to tailor the system to their unique requirements while adopting future product enhancements without costly retrofitting of customized code.

For more information, visit www.speedbuildersystems.com.

Media Contact
Amy Gillespie
SpeedBuilder Systems, Inc.
agillespie@speedbuildersystems.com

View original content to download multimedia:https://www.prnewswire.com/news-releases/speedbuilder-systems-celebrates-25-years-of-building-technology-and-lasting-relationships-in-the-pc-insurance-industry-302912235.html

SOURCE SpeedBuilder Systems, Inc.

Continue Reading

Technology

Ally Financial reports third quarter 2026 financial results

Published

on

By

CHARLOTTE, N.C., Oct. 20, 2026 /PRNewswire/ — Ally Financial (NYSE: ALLY) today reported its third quarter 2026 results. View full press release in PDF.

The news release, presentation and financial supplement can be accessed in the following ways:

Ally Financial Press Room at https://media.ally.comAlly Financial Investor Relations website at https://ally.com/about/investor/

Ally will host a conference call at 9 a.m. ET to review the company’s performance. The call will include a review of the results, followed by a question and answer session.

Conference Call Information: Conference call participation is available via webcast or dial-in. The webcast will be live on Ally’s Investor Relations website in the Events & Presentations section (https://www.ally.com/about/investor/events-presentations/index.html).

To join the conference via dial-in, please pre-register via the following link at least 15 minutes before the call begins: https://register-conf.media-server.com/register/BI8d7b2a06520a45f6ac94fe9a466d5343. Upon registration, you will be provided with the conference dial-in number as well as a unique registrant ID.

A replay of the call will be available via webcast on the Ally Investor Relations website.

About Ally Financial
Ally Financial Inc. (NYSE: ALLY) includes the nation’s largest all-digital bank and auto finance business, driven by a mission to “Do It Right” for its customers and communities. Ally is a U.S. financial holding company with $203 billion in assets and 9.7 million customers (as of September 30, 2026). Ally Bank, Member FDIC, offers online banking products, including high-yield savings and no hidden fee checking, and was the first major U.S. bank to eliminate overdraft fees. Ally also provides investing solutions through Ally Invest, including online brokerage, automated investing, IRAs and personal advice. As a leader in auto finance, Ally provides consumer and dealer financing, insurance, and vehicle remarketing services. Ally’s seasoned corporate finance business provides capital to equity sponsors and middle-market companies. Visit ally.com.

Contacts:

Dan Ignacio
Ally Investor Relations
704-444-5107
dan.ignacio@ally.com

Peter Gilchrist
Ally Communications (Media)
704-644-6299
peter.gilchrist@ally.com

View original content to download multimedia:https://www.prnewswire.com/news-releases/ally-financial-reports-third-quarter-2026-financial-results-302913934.html

SOURCE Ally Financial

Continue Reading

Technology

ITURAN LOCATION AND CONTROL LTD. SCHEDULES THIRD QUARTER 2026 RESULTS RELEASE AND CONFERENCE CALL FOR NOVEMBER 24, 2026

Published

on

By

Conference Call Scheduled at 9am Eastern Time

AZOUR, Israel, Oct. 20, 2026 /PRNewswire/ — Ituran Location and Control Ltd. (NASDAQ: ITRN), announced that it will be releasing its third quarter 2026 results on Tuesday, November 24, 2026.

The Company will be hosting a video conference call later that day via Zoom, starting at 9am Eastern Time, 6am Pacific Time and 4pm Israel time. On the call, management will review and present the results and will be available to answer investor questions.

To participate in the Zoom call, please register at the following link:
https://us06web.zoom.us/webinar/register/WN_9R8KjpHlR4GccJZZdrYPEQ  

Following registration, you will be sent the link to the conference call which is accessible either via the Zoom app, or alternatively from a dial-in telephone number. If you have an issue with registration, please contact the Ituran investor relations team, well in advance of the call.

For those unable to participate, the call will be available for replay through the same link, or from a link to the recording on Ituran’s website, beginning within a few hours following the end of the call.

About Ituran

Ituran is a leader in the mobility technology field, providing value-added location-based services, including a full suite of services for the connected car. Ituran offers Stolen Vehicle Recovery, fleet management, as well as mobile asset location, management and control services for vehicles, cargo and personal security for the retail and insurance industries and car manufacturers. Ituran is the largest OEM telematics provider in Latin America. Its products and applications are used by customers in over 20 countries. Ituran is also the founder of the Tel Aviv-based DRIVE startup incubator to promote the development of smart mobility technology.

Ituran’s subscriber base has been growing significantly since the Company’s inception to over 2.7 million subscribers using its location-based services with a market-leading position in Israel and Latin America. Established in 1995, Ituran has approximately 2,800 employees worldwide, with offices in Israel, Brazil, Argentina, Mexico, Ecuador, Colombia, India, Canada and the United States.

For more information, please visit Ituran’s website, at: www.ituran.com

 

 

Company Contact

Udi Mizrahi

Deputy CEO and VP Finance, Ituran

udi_m@ituran.com

(Israel) +972 3 557 1348

International Investor Relations

Ehud Helft

EK Global Investor Relations

ituran@ekgir.com

(US) +1 212 378 8040  

 

 

View original content to download multimedia:https://www.prnewswire.com/news-releases/ituran-location-and-control-ltd-schedules-third-quarter-2026-results-release-and-conference-call-for-november-24-2026-302913839.html

SOURCE Ituran Location and Control Ltd.

Continue Reading

Trending