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IBM Study: C-Suite Confidence in Delivering Basic IT Services Wanes, While Tech CxOs Focus on Gen AI Demands

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CEO confidence in the effectiveness of basic IT services nearly halves over 10 years43% of surveyed tech CxOs say concerns about their technology infrastructure have increased because of generative AI

ARMONK, N.Y., Aug. 21, 2024 /PRNewswire/ — A new IBM (NYSE: IBM) Institute for Business Value study found that while IT leaders are preparing organizations for accelerated generative AI adoption, C-suite executives’ confidence in their IT team’s ability to deliver basic services is declining.

The global study* of 2,500 of C-level technology executives (tech CxOs) from 34 countries revealed that less than half (47%) of those surveyed think their IT organization is effective in basic services compared to 69% surveyed in 2013. Today, only 36% of surveyed CEOs and 50% of surveyed CFOs believe IT is effective at basic services, down from 64% and 60%, respectively since 2013.

At the same time, 43% of surveyed tech CxOs say their concerns about their technology infrastructure have increased over the past six months because of generative AI, and they are now focused on optimizing their infrastructure for scaling generative AI. Respondents report they are currently spending 29% more on hybrid cloud than AI, and, over the next two years, they expect to spend half (50%) their budget on hybrid cloud and AI combined.

As tech CxOs prioritize generativeAI-ready infrastructure investments, two-thirds of surveyed CEOs cite that a strong tech CxO and CFO collaboration is critical to their organization’s success. However, a disconnect exists: only 39% of surveyed tech CxOs say they collaborate with finance to embed tech metrics into business cases, and just 35% of surveyed CFOs report being engaged early in IT planning to set strategic expectations. Among the high-performing tech CxO respondents, the study found that organizations that connect technology investments to measurable business outcomes report 12% higher revenue growth.

“Tech leaders today are grappling with multiple business demands, made even more complicated by the rise of generative AI. They must navigate the challenges of modernizing their IT infrastructure and scaling generative AI to support the business’ core competitive advantage, ” said Mohamad Ali, Senior Vice President, IBM Consulting. “In this evolving AI landscape, the relationship between tech CxOs and their finance counterparts has never been more important, aligning technology spend with business outcomes to drive real value from AI investments.”

Responsible AI is top of mind for tech CxOs, but there is a gap between intention and actions

For the majority (80%) of CEOs surveyed, transparency in their organization’s use of next-generation technologies, such as generative AI, is critical for fostering trust.Yet, most tech CxOs acknowledge their organizations are falling short on delivering core responsible AI practices at scale:Only half (50%) of respondents say they are delivering on key responsible AI capabilities for explainability, and even fewer say they are delivering capabilities for privacy (46%), transparency (45%) and fairness (37%).41% of tech CxOs surveyed reported an increase in their concerns about regulation and compliance as a barrier to generative AI over the last six months. However, most (70%) tech CxO respondents see regulatory change as an opportunity versus only 50% of CEOs.

Tech CxOs are driving their organizations to rethink their talent strategy to meet the needs of the generative AI era

63% of tech CxOs surveyed agree that their competitiveness will hinge on their ability to attract, develop and retain top talent.However, 58% of tech CxOs surveyed say they are having difficulty filling key technology roles, and only 27% of respondents identify talent as a top priority.Over the next 3 years, tech executives anticipate a surge in skill scarcities over key areas, including cloud (+36%), AI (+29%), security (+25%) and privacy (+39%).40% of respondents report an increase in their concern over the past six months.More than half (54%) of tech CxOs surveyed blame financial pressures for hindering their ability to invest in technology talent.Many tech CxOs surveyed (69%) say they are turning to business partners as a source for specialized skills

To view the full study, including recommendations for technology leaders, visit: https://www.ibm.com/thought-leadership/institute-business-value/en-us/report/cxo

*Study Methodology
The IBM Institute for Business Value (IBV), in cooperation with Oxford Economics, surveyed 2,500 C-suite technology leaders, including Chief Technology Officers (CTOs), Chief Information Officers (CIOs), and Chief Data Officers (CDOs) from 34 countries and 26 industries during Q1 2024. The IBM IBV data analytics team performed a series of in-depth analyses and data transformations to indentify a group of high-performing technology organizations corresponding to clear outperformance on a variety of financial and operational measures. The study also includes data from the 2024 CEO Study and upcoming 2024 CFO Study.

The IBM Institute for Business Value, IBM’s thought leadership think tank, combines global research and performance data with expertise from industry thinkers and leading academics to deliver insights that make business leaders smarter. For more world-class thought leadership, visit: www.ibm.com/ibv.

About IBM
IBM is a leading provider of global hybrid cloud and AI, and consulting expertise. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Thousands of government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and consulting deliver open and flexible options to our clients. All of this is backed by IBM’s long-standing commitment to trust, transparency, responsibility, inclusivity and service.  Visit www.ibm.com for more information.

Media Contact
Marisa Conway
IBM Communications
conwaym@us.ibm.com

 

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Notari launches Founder Edition N1 Pro AI Notetaker, an AI notetaking system that makes the transcript a starting point for deeper thinking

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Founded by Keychron Co-Founder Paul Tan, Notari pairs a sleek recording device with an AI workspace that helps users question, develop and act on what they capture

AUSTIN, Texas, Oct. 27, 2026 /PRNewswire-PRWeb/ — Today, Notari launched direct-to-consumer sales for N1 Pro AI Notetaker, an AI notetaking system designed to function as a thinking partner for conversations, meetings and personal ideas. The system consists of two components: a credit-card-sized recorder and an AI-powered app. The Founder Edition is available through an early-access program at notarilabs.com for a limited-time introductory price of $129.99 USD (MSRP $189 USD) in the United States and U.S. territories, with additional countries planned.

Our goal at Notari is to bring transcription capabilities to more people and organizations, giving them an easier, more customizable way to connect real-world information with their own AI.

At just 0.17″ (4.4 mm) thick, the N1 Pro AI Notetaker recorder is a device that attaches magnetically to the back of a smartphone and captures conversations, meetings, lectures and thoughts at the press of a button. Recordings are stored locally, and a built-in contact microphone can capture the other side of phone calls without requiring speaker mode. The Notari AI Notetaker software turns recordings into searchable transcripts and structured summaries, then provides an AI workspace where users can question the material, develop ideas and decide what comes next.

How N1 Pro AI Notetaker extends beyond the transcript

While many AI notetakers can reduce the work involved in recording, transcribing and summarizing conversations, N1 Pro AI Notetaker is designed to help users continue working with that information.

Key capabilities of the system include:

Record locally before deciding what to process: The recorder includes 32GB of local storage and does not require an internet connection while recording. Users always choose which files to transfer for transcription and AI processing in the app.Capture virtual meetings without a bot: Desktop recording captures system audio and in-person sound without requiring a bot to join the call.Move from recording to structured information: The app distinguishes between different speakers and turns recordings into searchable transcripts and structured summaries that users can correct and edit.Ask questions and develop ideas: Users can query captured material to retrieve details, identify unresolved issues and examine alternative perspectives, then use AI to develop what they learn further.Choose between multiple AI models: Users can select ChatGPT, Gemini or Grok through integrations managed by Notari.Option to use the software without the hardware: Notari AI Notetaker can be used independently of the recording device, with recording handled in-app.

“Our goal at Notari is to bring transcription capabilities to more people and organizations, giving them an easier, more customizable way to connect real-world information with their own AI,” said Paul Tan, Founder and CEO of Notari, Co-Founder and former COO of Keychron. “That connection gives AI the context it needs to better support us.”

A personal knowledge system built around user-controlled information

The recording device measures 3.58″ × 2.32″ × 0.17″ and weighs just 54.8g. Four MEMS microphones capture ambient audio, with best recording performance within five metres and recording at distances of up to nine metres under suitable indoor conditions. A 660 mAh battery supports up to 40 hours of continuous recording and up to 60 days of standby time, with approximately two hours required for USB-C charging. Available in Space Black and Silver, the device includes a magnetic adapter ring, USB-C charging cable and one-year limited warranty. A built-in screen indicates when recording is active.

Notari AI Notetaker is available via iOS mobile app (Android coming in November) and web browser, with dedicated desktop apps planned.

The Founder Edition N1 Pro AI Notetaker recorder includes unlimited free standard-model transcription for life on recordings made directly with the device, one complimentary month of the Pro Plan, and access to the Founder Community, where early customers can suggest ideas, provide feedback and vote on future features. With its core features in place at launch, N1 Pro AI Notetaker will continue to evolve through additional features and improvements planned for upcoming releases.

Free and paid subscription plans are also available, including the Plus Plan ($14.99 USD per month) with 2,000 credits for advanced transcription models, and the Pro Plan ($29.99 USD per month), which includes unlimited standard-model transcription and 4,000 advanced-model credits. Files selected for transcription and AI processing are uploaded to Notari’s AWS cloud infrastructure, where data is encrypted in transit and at rest. Users can delete individual recordings and other content from Notari’s servers, and user data is not used to train AI models.

“Too many products are built around restrictions,” continued Tan. “We created Notari to give users the most freedom in how they record, transcribe and work with AI so they can spend less time navigating limitations and more time making better decisions and doing better work.”

Media wishing to interview Notari personnel should contact PR agent Borjana Slipicevic at Proper Propaganda.

About Notari

Notari builds connected hardware and software tools that help people capture information, think clearly and develop ideas over time. Founded by Paul Tan, Co-Founder and former COO of Keychron, where he led product design and innovation, Notari brings together a multidisciplinary team of engineers, designers, writers, developers and thinkers. With backgrounds spanning product design, filmmaking and software development, the team draws on its own experience creating and building products to develop the next generation of notetaking and document tools for capturing information, developing ideas and supporting creative work.

Media Contact

Borjana Slipicevic, Proper Propaganda, 1 7788582595, borjana@properpropaganda.net, properpropaganda.net

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Regional Center of Orange County Honors Business Champions for Employees with Developmental Disabilities

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SANTA ANA, Calif., Oct. 27, 2026 /PRNewswire/ — Regional Center of Orange County (RCOC) has honored the following seven Orange County businesses as champions for employees with developmental disabilities.

Discovery Cube (Santa Ana)
Grocery Outlet (Anaheim and Long Beach)
Lamppost Pizza (Orange)
Oakley (Irvine)
Heroes Hall – OC Fairgrounds & Event Center (Costa Mesa)
Provider Contract Food Services (Fullerton)
Walgreens (Anaheim)

Decades ago, few people with developmental disabilities were able to get paying work. Many who had jobs were employed in what were sometimes called “sheltered workshops.” These types of workplace settings (which are no longer eligible for Regional Center funding) included only adults with disabilities and were isolated from the broader community.

“Now we take for granted that people with disabilities can and should be able to work alongside coworkers without disabilities,” said RCOC Executive Director Larry Landauer. “But individuals we serve continue to face challenges, so it’s important for us to recognize role-model employers like our honorees who know the benefits of including people with developmental disabilities in their workforces.”

Several years ago, the RCOC Board of Directors adopted an Employment First policy that makes competitive integrated employment the first option for the working-age adults RCOC serves. This aligns with the state policy that also favors inclusive employment. Toward that end, RCOC and its network of service providers partner with businesses of all sizes, community organizations and government agencies throughout Orange County to identify job opportunities and then match individuals’ skills, talents, abilities and interests with the right job and the right employer.

The businesses honored at this event received certificates from the offices of Assemblymember Diane Dixon, Assemblymember Cottie Petrie-Norris and Assemblymember Avelino Valencia.

For more information on the advantages of hiring adults with disabilities, visit RCOC’s Employment First and RCOC’s Employment for People with Developmental Disabilities web pages.

About Regional Center of Orange County: Regional Center of Orange County is the private, nonprofit organization contracted by the State of California to coordinate lifelong services and supports for more than 29,000 Orange County residents with developmental disabilities and their families. The Regional Center is the first stop for those seeking to obtain local services and supports to help them live safely and with dignity in the community. Developmental disabilities include intellectual disabilities, autism, epilepsy and cerebral palsy. Learn more at www.rcocdd.com.

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Dotwork Acquires Arcario Group to Accelerate Adoption of Its AI-Native Enterprise Operating Platform

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Acquisition adds forward-deployed expertise to connect strategy, capital, AI execution and measurable business outcomes.

GEORGETOWN, Texas, Oct. 27, 2026 /PRNewswire/ — Dotwork, an AI-native enterprise operating platform, today announced its acquisition of Arcario Group, a consultancy specializing in enterprise operating models and transformation. The transaction closed October 23. Financial terms were not disclosed.

AI is accelerating execution, but most enterprises still manage strategy, funding and work across disconnected systems. Leaders struggle to see what investments actually cost, whether they produce results and where resources should move next.

Dotwork is building the enterprise steering layer for the AI era. Its graph-based Enterprise Operating Model connects existing systems rather than replacing them, linking strategy, capital, business capabilities, work, decisions and outcomes. Unlike tools centered on projects or workflows, Dotwork focuses on the decisions that drive performance, connecting plans to actual spending, preserving decision context and giving leaders and AI agents a shared understanding of the enterprise.

Arcario brings the expertise to activate that model. Its Connected Enterprise approach aligns people, processes, data and technology, while forward-deployed enterprise value architects work alongside customers to solve targeted problems and measure results.

Together, the companies help enterprises:

Design: Identify gaps between strategic priorities, investments, business capabilities and execution.Activate: Connect existing financial and operational systems, then deploy targeted workflows and AI capabilities without replacing core technology.Steer: Track decisions, actual costs and outcomes, then adapt investments and execution as priorities change.

“The enterprise software industry has spent decades helping companies manage work, automate processes and analyze data. But who’s helping the CEO, COO, CFO and CIO actually steer the business?” said Steve Elliott, founder and CEO of Dotwork. “AI makes deciding where to invest and how to measure results more important than ever. We’re building Dotwork around those decisions—not another workflow or dashboard. Arcario brings the expertise to make that operating model real.”

Rather than requiring lengthy transformation programs or bespoke platforms, the combined teams can start with a high-value business problem, establish a reusable operating model and expand as results are demonstrated. Lessons from deployments will also inform repeatable Dotwork platform capabilities.

“Connecting enterprise strategy to what teams actually do has always been the hard part,” said Konstantin Popov, founder and CEO of Arcario Group. “With Dotwork, we can move beyond recommendations to connect decisions, investments and execution—and show customers the value they’re creating.”

Arcario’s leadership previously built an enterprise operating-model practice acquired by Cprime, where it scaled to support major enterprise transformations. Arcario becomes the foundation of Dotwork’s services and forward-deployed engineering organization. Existing client engagements continue with their current teams. Konstantin joins Dotwork as Head of Transformation Services.

Learn more at dotwork.com/post/welcome-arcario.

About Dotwork

Dotwork is an AI-native enterprise operating platform connecting strategy, capital, work and outcomes through a living, graph-based Enterprise Operating Model. Founded by Steve Elliott, former founder and CEO of AgileCraft (acquired by Atlassian), Dotwork is headquartered in Georgetown, Texas. Learn more at dotwork.com.

About Arcario Group

Arcario Group helps enterprises build the Connected Enterprise, aligning people, processes, data and technology to improve execution and business outcomes. Learn more at arcariogroup.com.

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