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Glia Launches ChannelLess® AI-powered Interactions for Financial Services

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Glia Cortex extends powerful insights, automated workflows, and personalized self-service across digital and call center customer interactions

NEW YORK, Aug. 28, 2024 /PRNewswire/ — Glia, the leader in Unified Interaction Management technology for financial institutions, has extended the powerful capabilities of its Responsible AI solution, Glia Cortex, into Glia Call Center. Expanding Glia Cortex across digital and voice customer interactions creates a seamless, ChannelLess® experience for consumers no matter how they wish to connect with their bank, credit union, or insurance company.

With Glia, financial institutions break free from the constraints of legacy contact centers solutions and deliver frictionless customer interactions across the entire support ecosystem.

Customers are able to fully resolve their needs faster with native virtual agents designed specifically for financial institutions.Customer service representatives save time and effort through automated workflows, including automated dispositioning, wrap-up surveys, interaction notes, transfer summaries, and AI-suggested responses for voice and digital interactions through Agent Assist.

“Integrating AI into contact centers is no longer optional to meet customer expectations, but rather a strategic imperative,” says Jay Choi, chief product officer at Glia. “Glia’s ChannelLess® platform combines a best-in-class virtual assistant, purpose-built for financial services that gives customers helpful and relevant responses; back-end AI tools to help agents deliver more responsive and personalized service to customers; and a powerful data analysis tool for managers looking to find new ways to drive efficiency, performance, and increase the value delivered by the contact center.”

This launch adds new Glia Cortex capabilities that create free-flowing digital and phone interactions–shedding the weight of traditional siloed channels. These ChannelLess® features include:

Transfer Summary: Reduces Average Handle Time (AHT) by an average of 30 seconds by automatically summarizing conversation threads during transfers, either from an AI assistant or a human agent. This boosts agent productivity and ensures a warm transfer every time, improving the overall customer experience.Interaction Wrap-Up: Saves an average of 90 seconds of agent time per interaction and automates responses to customized surveys that can follow any type of interaction, using a secure and compliant AI model. This automation significantly improves productivity and answer consistency, reduces training and onboarding time, and enhances compliance.Manager AI Support: Reduces AHT and enables managers to provide more targeted, valuable coaching. Managers can use Glia Cortex to extract critical insights from interactions by simply asking questions in natural language.

“We’ve been using Glia’s new Cortex Agent and Manager AI features in our contact center and it has changed our experience in coaching, quality assurance, and member interactions. We are impressed with our newfound powers of instant insights, efficient call analysis, and enhanced team performance, resulting in substantially improved member care and operational effectiveness,” said Adam Goetzke, director of customer experience at Heritage Federal Credit Union. “From the agent, to the supervisor, to me as a director, it’s substantially improving our ability to interact with members and provide them with quality care.”

This launch is the latest in Glia’s constant innovation drumbeat, including the introduction of Responsible AI for financial services, and announcement of Unified Interaction Management to challenge the CCaaS paradigm. Learn more at glia.com.

About Glia

Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers. The Glia Interaction Platform unifies voice, digital customer service, and AI with a unique ChannelLess® architecture that eliminates data silos, dropped context, and frustration for customers and representatives. With Glia, companies can easily shift volume between channels, and customer connections can evolve naturally. Glia helps its customers harness the power of customer interactions to drive efficiency, loyalty, and revenue.

Glia has partnered with over 500 insurance companies, banks, credit unions, and other financial institutions worldwide to improve the customer experience and drive business results. Named a Deloitte Technology Fast 500™ company for a third year in a row and a Great Place to Work (with a 97% employee satisfaction rating), the company has raised over $150 million in funding from top investors and was recently valued at over $1 Billion. Learn more at glia.com.

View original content to download multimedia:https://www.prnewswire.com/news-releases/glia-launches-channelless-ai-powered-interactions-for-financial-services-302232377.html

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Fairway Home Mortgage Earns Prestigious USA TODAY Top Workplaces Award For 6th Consecutive Year

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Fairway CEO Steve Jacobson Named #1 Leadership Award Winner of Companies With 2500+ Employees

MADISON, Wis., April 24, 2026 /PRNewswire/ — Fairway Home Mortgage announced that it has earned the prestigious 2026 USA TODAY Top Workplaces award. This is the sixth year in a row Fairway achieved this honor.

The award honors organizations with 150 or more employees that have created exceptional, people-first cultures. This year, more than 40,500 organizations were invited to participate. The winners are recognized for their commitment to fostering a workplace environment that values employee listening and engagement. USA TODAY showcased the winners at the National Awards Summit in Nashville. Watch the video of the event here.

“Being recognized with this award reflects Fairway’s commitment to bringing our people together face-to-face,” said Fairway’s CEO and Founder Steve Jacobson. “Companies are better when their people are around each other. People need each other and they learn from each other, and we’re very intentional about creating opportunities for in-person collaboration at Fairway.”

Jacobson demonstrated that in-person collaboration when he traveled to Knoxville this week with Fairway Senior Vice President Dan Richards to spend time with one of Fairway’s branches and their local real estate partners. “We engaged in real conversations about the market, discussed what people are seeing on the ground, and talked about how Fairway keeps showing up for clients,” said Richards. “It’s a reflection of the same hands-on approach that has defined Fairway’s culture for more than two decades.”

“To be named a Top Workplace for six consecutive years speaks to Fairway’s leadership, our mindset, and the empowerment of our staff,” said Fairway’s Chief People and Engagement Officer Julie Fry. “Our strength isn’t just what we offer employees. What sets a top workplace apart is the daily commitment to people—prioritizing connection, valuing contributions, and creating an environment where employees feel energized to serve because they feel valued first.”

The winners are determined by authentic employee feedback captured through a confidential survey conducted by Energage, the HR research and technology company behind the Top Workplaces program since 2006. The results are calculated based on employee responses to statements about Workplace Experience Themes, which are proven indicators of high performance.

“Earning a USA TODAY Top Workplaces award is a testament to an organization’s credibility and commitment to a people-first culture,” said Eric Rubino, CEO of Energage. “This award, driven by real employee feedback, is more than just a recognition — it’s proof that your employees believe in the organization and its leadership. Job seekers and customers look for this trusted badge of credibility and excellence. It signals a company that values its people, and that kind of culture resonates in today’s competitive market”

About Fairway Home Mortgage
Madison, WI- and Carrollton, TX-based Fairway Independent Mortgage Corporation (NMLS #2289) is a full-service mortgage lender licensed in all 50 states. Fairway is the #2 overall retail lender in the U.S.

About Energage
Making the world a better place to work together.™
Energage is a purpose-driven company that helps organizations turn employee feedback into useful business intelligence and credible employer recognition through Top Workplaces. Built on 20 years of culture research and the results from 30 million employees surveyed across more than 80,000 organizations, Energage delivers the most accurate competitive benchmark available. With access to a unique combination of patented analytic tools and expert guidance, Energage customers lead the competition with an engaged workforce and an opportunity to gain recognition for their people-first approach to culture. For more information or to nominate your organization, visit energage.com or topworkplaces.com.

View original content to download multimedia:https://www.prnewswire.com/news-releases/fairway-home-mortgage-earns-prestigious-usa-today-top-workplaces-award-for-6th-consecutive-year-302753183.html

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LifeWave’s “Code of Creation” Debuts at Sold-Out Beverly Hills Film Festival

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DRAPER, Utah, April 24, 2026 /PRNewswire/ — LifeWave®, a global leader in wellness technology, premiered its “Code of Creation” documentary to a sold-out audience on April 15, 2026, at the 26th Annual Beverly Hills Film Festival in Los Angeles. Held at the world-renowned TCL Chinese Theatre on Hollywood Boulevard, one of the most iconic and historic venues in the entertainment industry, this festival is recognized globally for showcasing leading independent films.

Directed by Mikki Willis, “Code of Creation” follows LifeWave Founder, CEO, and inventor David Schmidt and a team of scientists as they explore biological and mathematical patterns found in nature, including light emissions in species such as lobsters that align with numerical sequences traced back to ancient texts. The film connects these discoveries to LifeWave’s approach to health and wellness, highlighting its patented health technology designed to support the body’s natural processes and overall well-being.

Selected for the festival’s official documentary lineup, the film’s inclusion at one of the industry’s most recognized independent film festivals reflects LifeWave’s growing presence in global media and its ability to bring its story to new audiences.

LifeWave is honored to have “Code of Creation” included in this year’s Beverly Hills Film Festival and congratulates all the winners, participants, and dedicated filmmakers who made this year’s event a success. The company looks forward to continuing to share “Code of Creation” with new audiences around the world through additional upcoming film festival opportunities.

The premiere brought together filmmakers, industry leaders, and the LifeWave community for a standout evening in Hollywood, reflecting both the moment’s significance and the strong interest in the ideas behind the film.

About LifeWave:

Founded in 2004, LifeWave is a global life technology company known for its patented, non-transdermal patches and expanding portfolio of wellness innovations. With product distribution in over 100 countries, LifeWave is dedicated to helping people access the body’s natural energy through science-based technologies that support wellness at the source. For more information, visit: www.lifewave.com.

For media inquiries, please contact:
Jenn Jimenez | Dunn Pellier Media
jenn@dunnpelliermedia.com

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In HelloNation, Behavioral Health Experts Cody Luke and David Spencer Explain Choosing a Therapist and What to Look for in Idaho Falls

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The article outlines key factors that support trust, consistency, and long-term mental health progress.

IDAHO FALLS, Idaho, April 24, 2026 /PRNewswire/ — What should you look for when choosing a therapist in Idaho Falls? HelloNation published an article that answers this question, featuring insights from Behavioral Health Experts Cody Luke and David Spencer of Luke and Spencer Behavioral Health, PLLC in Idaho Falls, Idaho.

 

The HelloNation article explains that choosing a therapist is a personal decision that can shape both comfort and outcomes over time. It emphasizes that trust, communication, and consistency are essential to building a productive therapy experience.

According to the article, one of the first steps in choosing a therapist is understanding their background and training. A licensed therapist in Idaho Falls has completed the required education and supervised clinical work, but areas of focus can differ. The article notes that working with someone who understands your specific concerns can help make each session more focused and effective.

The article also highlights how different therapy styles influence the overall experience. Approaches can vary in structure, pace, and goals. Cognitive Behavioral Therapy, or CBT, is one of the most widely used methods and focuses on identifying and changing negative thought patterns. Other therapy styles may focus more on emotional awareness or past experiences, depending on individual needs.

Another key point discussed is the importance of the therapeutic relationship. The article describes how trust, respect, and open communication between a client and therapist contribute to long-term success. Feeling comfortable and understood is identified as one of the most important factors in staying engaged throughout the process.

Practical considerations are also part of choosing a therapist. The article explains that flexible scheduling and accessibility can make it easier to attend sessions consistently. Idaho Falls therapy options that fit into a person’s routine can reduce barriers and support ongoing participation, which is often essential for meaningful progress.

The article also explores how a person’s background or stage of life can influence the therapy experience. Some therapists focus on young adults, while others work more with families or individuals navigating major life changes. Finding a therapist in Idaho Falls who understands these circumstances can lead to more relevant guidance and a stronger connection.

Cost is another important factor addressed in the article. Idaho Falls therapy services may vary based on experience, specialization, and format. Some providers offer sliding scale pricing or accept insurance, which can make mental health support more accessible. Understanding these details can help individuals stay consistent without added financial stress.

The article encourages individuals to ask questions before starting ongoing sessions. Asking about experience, therapy styles, and session structure can help clarify expectations. Taking time during the process of choosing a therapist can lead to a stronger and more effective therapeutic relationship.

The article concludes that choosing a therapist in Idaho Falls is not about finding a perfect match immediately, but about finding someone who supports your goals and helps you feel heard. With the right fit, therapy can provide structure, insight, and long-term mental health support.

What Should You Look for When Choosing a Therapist in Idaho Falls? features insights from Cody Luke and David Spencer, Behavioral Health Experts of Idaho Falls, Idaho, in HelloNation.

About HelloNation
HelloNation is a premier media platform that connects readers with trusted professionals and businesses across various industries. Through its innovative “edvertising” approach that blends educational content with storytelling, HelloNation delivers expert-driven, good-news articles that inform, inspire, and empower. Covering topics from home improvement and health to business strategy and lifestyle, HelloNation highlights leaders making a meaningful impact in their communities.

View original content to download multimedia:https://www.prnewswire.com/news-releases/in-hellonation-behavioral-health-experts-cody-luke-and-david-spencer-explain-choosing-a-therapist-and-what-to-look-for-in-idaho-falls-302753216.html

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