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Glia Launches ChannelLess® AI-powered Interactions for Financial Services

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Glia Cortex extends powerful insights, automated workflows, and personalized self-service across digital and call center customer interactions

NEW YORK, Aug. 28, 2024 /PRNewswire/ — Glia, the leader in Unified Interaction Management technology for financial institutions, has extended the powerful capabilities of its Responsible AI solution, Glia Cortex, into Glia Call Center. Expanding Glia Cortex across digital and voice customer interactions creates a seamless, ChannelLess® experience for consumers no matter how they wish to connect with their bank, credit union, or insurance company.

With Glia, financial institutions break free from the constraints of legacy contact centers solutions and deliver frictionless customer interactions across the entire support ecosystem.

Customers are able to fully resolve their needs faster with native virtual agents designed specifically for financial institutions.Customer service representatives save time and effort through automated workflows, including automated dispositioning, wrap-up surveys, interaction notes, transfer summaries, and AI-suggested responses for voice and digital interactions through Agent Assist.

“Integrating AI into contact centers is no longer optional to meet customer expectations, but rather a strategic imperative,” says Jay Choi, chief product officer at Glia. “Glia’s ChannelLess® platform combines a best-in-class virtual assistant, purpose-built for financial services that gives customers helpful and relevant responses; back-end AI tools to help agents deliver more responsive and personalized service to customers; and a powerful data analysis tool for managers looking to find new ways to drive efficiency, performance, and increase the value delivered by the contact center.”

This launch adds new Glia Cortex capabilities that create free-flowing digital and phone interactions–shedding the weight of traditional siloed channels. These ChannelLess® features include:

Transfer Summary: Reduces Average Handle Time (AHT) by an average of 30 seconds by automatically summarizing conversation threads during transfers, either from an AI assistant or a human agent. This boosts agent productivity and ensures a warm transfer every time, improving the overall customer experience.Interaction Wrap-Up: Saves an average of 90 seconds of agent time per interaction and automates responses to customized surveys that can follow any type of interaction, using a secure and compliant AI model. This automation significantly improves productivity and answer consistency, reduces training and onboarding time, and enhances compliance.Manager AI Support: Reduces AHT and enables managers to provide more targeted, valuable coaching. Managers can use Glia Cortex to extract critical insights from interactions by simply asking questions in natural language.

“We’ve been using Glia’s new Cortex Agent and Manager AI features in our contact center and it has changed our experience in coaching, quality assurance, and member interactions. We are impressed with our newfound powers of instant insights, efficient call analysis, and enhanced team performance, resulting in substantially improved member care and operational effectiveness,” said Adam Goetzke, director of customer experience at Heritage Federal Credit Union. “From the agent, to the supervisor, to me as a director, it’s substantially improving our ability to interact with members and provide them with quality care.”

This launch is the latest in Glia’s constant innovation drumbeat, including the introduction of Responsible AI for financial services, and announcement of Unified Interaction Management to challenge the CCaaS paradigm. Learn more at glia.com.

About Glia

Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers. The Glia Interaction Platform unifies voice, digital customer service, and AI with a unique ChannelLess® architecture that eliminates data silos, dropped context, and frustration for customers and representatives. With Glia, companies can easily shift volume between channels, and customer connections can evolve naturally. Glia helps its customers harness the power of customer interactions to drive efficiency, loyalty, and revenue.

Glia has partnered with over 500 insurance companies, banks, credit unions, and other financial institutions worldwide to improve the customer experience and drive business results. Named a Deloitte Technology Fast 500™ company for a third year in a row and a Great Place to Work (with a 97% employee satisfaction rating), the company has raised over $150 million in funding from top investors and was recently valued at over $1 Billion. Learn more at glia.com.

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Trakka Systems to Demonstrate Advanced ISR Capabilities at Farnborough International Airshow 2026

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ARLA, Sweden, July 20, 2026 /PRNewswire/ — Trakka Systems, a global leader in Critical Vision Technologies, will showcase its integrated ecosystem of mission-ready solutions at the Farnborough International Airshow 2026, taking place 20–24 July in Farnborough, United Kingdom. Visitors are invited to the Acron Aviation Flight Line Chalet (Stand C322), where Trakka will conduct live demonstrations of its flagship long-range imaging system and seamlessly integrated mapping and mission management solution while showcasing the broader Acron Aviation portfolio.

For the first time at Farnborough, Trakka Systems will conduct live demonstrations of the TrakkaCam® TC-375, giving visitors the unique opportunity to experience the system’s performance in real-world conditions. The demonstrations will also showcase the TrakkaMaps® TM-100 mapping and mission management system, providing a complete Total Mission Solution designed to enhance situational awareness, mission coordination, and operational effectiveness.

Live Demonstrations

The TrakkaCam® TC-375 is Trakka’s flagship long-range, gyro-stabilized EO/IR multi-sensor designed for the most demanding airborne ISR missions. Configured with multiple high-definition payloads, the demonstration system features:

High-definition electro-optical (EO) color cameraHD mid-wave infrared (MWIR) thermal imagerHigh-performance low-light cameraIntegrated laser rangefinder

Designed for military, border security, maritime surveillance, search and rescue, drug interdiction and law enforcement missions, the TC-375 delivers exceptional long-range target detection, recognition, and identification while maintaining outstanding image stability during dynamic flight operations.

Visitors will also experience the TrakkaMaps® TM-100 mapping and mission management system operating alongside the TC-375. Purpose-built for seamless plug-and-play integration, TM-100 enables crews to view live sensor imagery, map targets, apply augmented reality (AR) overlays, record mission data, and coordinate operations through a unified touch-screen interface, extending the capabilities of the airborne imaging system.

An Integrated Ecosystem of Critical Vision Technologies

Trakka Systems continues to expand its portfolio of mission-critical technologies while maintaining the innovation, quality, and customer focus that have defined the company for more than 25 years. Trakka’s ecosystem of Critical Vision Technologies enables operators to rapidly detect, identify, illuminate, map, record, and share critical information during missions. The seamless integration of TrakkaCam®, TrakkaMaps®, TrakkaStream®, and the globally recognized TrakkaBeam® line of high-intensity searchlights reduces installation complexity, minimizes integration time, and provides operators with a complete mission solution from a single trusted provider.

Visit Trakka Systems at Farnborough

Farnborough International Airshow is one of the world’s premier aerospace and defense exhibitions, bringing together industry leaders, military organizations, government agencies, and aerospace innovators from around the globe. The event provides an ideal opportunity to explore emerging technologies, strengthen partnerships, and experience the future of mission-critical aviation.

Trakka Systems welcomes customers, partners, and industry professionals to visit the Acron Aviation Flight Line Chalet (Stand C322) to experience live demonstrations, meet with technical experts, and discover how Trakka’s Total Mission Solutions integrate seamlessly to deliver enhanced situational awareness, improved mission coordination, and greater operational effectiveness.

As a member of the Acron Technologies portfolio of companies, Trakka Systems helps innovate technologies that create safer skies and protect lives across air, land, sea, and space.

For more information about Trakka Systems and its innovative range of Critical Vision Technologies, please visit www.trakkasystems.com.

About Trakka Systems

Trakka Systems is a global leader in the design, development, and manufacturing of Critical Vision Technology solutions for airborne, maritime, and land-based missions. With more than 25 years of innovation, Trakka delivers advanced gyro-stabilized imaging systems, high-intensity searchlights, mapping and mission management software, and mission integration solutions that support defense, law enforcement, border security, search and rescue, utility, and special mission operators around the world.

As a member of the Acron Technologies portfolio of companies, Trakka Systems helps innovate technologies that create safer skies and protect lives across air, land, sea, and space.

For more information about Trakka Systems and its innovative range of Critical Vision Technologies, please visit www.trakkasystems.com.

 

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SOURCE Trakka Systems

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JetZero and EXIM Sign Letter of Interest to Explore up to $3B in Financing for New Aerospace Manufacturing Campus in Greensboro, North Carolina

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Letter of Interest signed at the Farnborough International Airshow under EXIM’s Make More in America Initiative; project expected to create more than 14,500 direct jobs

FARNBOROUGH, U.K., July 20, 2026 /PRNewswire/ — FARNBOROUGH AIR SHOW– JetZero today announced that it has signed a Letter of Interest with the Export-Import Bank of the United States (EXIM) to explore up to $3 billion in potential financing support under EXIM’s Make More in America Initiative (MMIA) for the development of the company’s major advanced aerospace manufacturing campus in Greensboro, North Carolina.

The Letter of Interest, signed at the 2026 Farnborough International Airshow, establishes a framework for the two organizations to evaluate potential MMIA financing support for the construction of manufacturing facilities, production systems and equipment, and other eligible project costs. The agreement reflects a shared commitment to expanding U.S. manufacturing capacity while preserving EXIM’s full underwriting, due diligence, environmental review, and Board approval processes.

JetZero’s Greensboro campus represents a significant investment in domestic aerospace production capacity. The project is expected to create more than 14,500 direct manufacturing jobs in North Carolina, along with an estimated 53,000 additional indirect U.S. jobs, while strengthening critical industrial and supply-chain resilience and supporting future exports of U.S.-manufactured aerospace products.

“This Letter of Interest marks an important step toward building the most advanced aerospace manufacturing campus in the country and bringing tens of thousands of high-quality jobs to North Carolina,” said Tom O’Leary, JetZero CEO and co-founder. “We are excited for EXIM’s interest in supporting American manufacturing leadership and exports.”

The Greensboro campus builds on JetZero’s existing progress with EXIM in supporting project tooling, and reflects the parties’ intent to explore broader financing support for the full manufacturing campus as discussions advance.

The Letter of Interest does not constitute a financing commitment, an obligation of federal funds, or approval of any loan transaction. Any future EXIM support remains subject to all applicable statutory requirements, due diligence, underwriting review, environmental review, legal review, and approval by EXIM’s Board of Directors.

About JetZero

JetZero is an American aerospace company developing a new generation of more efficient commercial and defense aircraft. The company partners with leading manufacturers and technology providers to advance the future of flight through innovation and American manufacturing excellence.

About the Make More in America Initiative

The Make More in America Initiative (MMIA) is an Export-Import Bank of the United States program that provides EXIM’s financing tools—including loan guarantees, direct loans, and insurance—in support of domestic manufacturing projects that create U.S. jobs and enhance the nation’s export capacity.

Media Contact
Press@JetZero.aero
Follow JetZero: LinkedIn |  Instagram

Media Assets
Images and video available on the JetZero Media Center page.

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CNPC launches China’s first full-chain green, low-carbon ethylene project

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BEIJING, July 20, 2026 /PRNewswire/ — A news report from chinadaily.com.cn:

China National Petroleum Corporation on Thursday officially put into operation the Tarim 1.2 MTA Phase II Ethylene Project and its supporting green and low-carbon demonstration facility in Korla, Bayingolin Mongolian autonomous prefecture, Northwest China’s Xinjiang Uygur autonomous region. This marks the launch of the country’s first full-chain green and low-carbon ethylene project.

As the first demonstration project in China’s petrochemical industry to apply green and low-carbon development principles throughout the entire production chain, it combines renewable energy, carbon capture and the high-value utilization of by-products. The project is expected to reduce carbon emissions by 1.37 million metric tons annually, equivalent to the carbon sequestration capacity of 5.48 million mu, or about 365,333 hectares, of forest.

The project features several technological breakthroughs. It directly uses renewable energy generated by Tarim Oilfield’s photovoltaic facilities, with around 1 billion kilowatt-hours of green electricity supplied to the complex each year. It has also completed the construction of the world’s second and China’s first domestically developed electric-driven system for the three major ethylene compressors, shifting from thermal to electric power.

In addition, it has adopted a first-of-its-kind integrated carbon capture technology in China to recover low-concentration carbon dioxide from cracking furnace flue gas that would otherwise be emitted into the atmosphere. The captured CO₂ and recovered by-product hydrogen are reused in the production process, forming a closed-loop low-carbon industrial chain that connects green power, carbon capture, blue hydrogen, blue ammonia and lower-carbon fertilizer production.

The project also reflects China’s growing technological strength. Of its 11 major production units, ten use homegrown technologies — nine of which come from CNPC, and five have been applied at industrial scale for the first time. The overall localization rate of the project has reached 99 percent, with full localization achieved for several units, including hydrogenation of pyrolysis gasoline and butadiene rubber. The project also marks a breakthrough in the domestic manufacture of large-scale extrusion and pelletizing units.

With the project now in operation, it is expected to help fill gaps in the production of high-end polyolefins, synthetic rubber and other advanced materials in southern Xinjiang, while supporting the growth of downstream 100-billion-yuan industrial clusters. It is also projected to contribute to regional economic development and create employment opportunities in Korla and surrounding areas.

 

View original content:https://www.prnewswire.com/news-releases/cnpc-launches-chinas-first-full-chain-green-low-carbon-ethylene-project-302829457.html

SOURCE chinadaily.com.cn

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