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Bentley-Gallup Survey Reveals Americans Have Real Concerns About Artificial Intelligence

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Few trust businesses to use it responsibly, but transparency could help

WALTHAM, Mass., Aug. 28, 2024 /PRNewswire/ — Americans continue to see few upsides to using artificial intelligence in business. The latest survey from Bentley University and Gallup shows that U.S. adults see more harm than good from the use of AI, believe it will cost U.S. jobs and do not trust businesses to use it responsibly.

However, the study also suggests that businesses could help alleviate some of Americans’ concerns about AI by providing greater transparency into how they are using it.

Key Findings

Americans still see more harm than good from AI, but fewer see it as harmful.

The majority of Americans (56%) believe AI has a net neutral effect — doing equal amounts of harm and good. But they are more than twice as likely to believe it does more harm than good (31%) as they are to believe the good of AI outweighs its harms (13%).

The percentage of those who believe AI is more harmful than helpful has decreased nine percentage points in the past year, from 40% to 31%. Most of this shift has been driven by Americans over the age of 30, while views among younger Americans remain mostly unchanged.

These findings, from the latest Bentley-Gallup Business in Society Report, are based on a web survey with 5,835 U.S. adults conducted from April 29-May 6, 2024, using the probability-based Gallup Panel.

Nearly two-thirds of Americans (64%) report being at least somewhat knowledgeable about AI, including 9% saying they are extremely knowledgeable. Majorities in every age group of Americans say they are at least somewhat knowledgeable, but knowledge drops off sharply among those aged 60 and older. Men are more likely than women to say they are at least somewhat knowledgeable (72% vs. 57%, respectively).

Generally, those more knowledgeable about AI are less likely to express concern about its effects. However, even those who say they are extremely knowledgeable about AI are more likely to believe it does more harm than good than to say it does more good than harm (31% to 22%).

Most believe AI will cost the U.S. jobs and do not trust businesses to use it responsibly.

Three-quarters of Americans say AI will reduce the total number of jobs in the country over the next 10 years, the same as the percentage who said so last year. Also similar to last year, 77% of adults do not trust businesses much (44%) or at all (33%) to use AI responsibly. Additionally, nearly seven in 10 of those who are extremely knowledgeable about AI have little to no trust in businesses to use AI responsibly.

These are especially top-of-mind considerations for those who believe AI does more harm than good (AI skeptics). Those skeptics are 29 percentage points more likely than AI promoters (who see more good than harm) to believe AI will reduce jobs in the U.S. (88% vs. 59%, respectively). Also, AI skeptics are more than three times as likely as its promoters to say they do not trust businesses at all to use AI responsibly (55% vs. 16%, respectively).

Transparency could ease Americans’ worries about how AI is being used.

Americans express concerns about the use of AI in each of the six areas tested in the survey. Using AI to help students with homework or studying elicits the least worry, but two-thirds of adults find it at least somewhat concerning. At least eight in 10 adults are concerned about using AI for hiring decisions (85%), driving vehicles (83%) and recommending medical advice (80%).

But there are steps businesses can take to alleviate these concerns. When asked to choose from a list of actions that businesses can take to most reduce concerns about AI, Americans most frequently say companies should be transparent about how AI is being used in business practices (57%). No other strategy was chosen by more than 34% of respondents.

Bottom Line

Although fewer Americans today see AI as harmful than did so a year ago, they are still firmly wary of how it is being used in a multitude of settings, including the workplace. While Americans tend to be less skeptical of AI when they know more about it, providing transparency and being clear — rather than offering education — may benefit businesses more if they are trying to convince the public that they can use AI responsibly.

Survey Methods:

Results for the 2024 Bentley-Gallup Business in Society Report are based on a Gallup Panel web survey completed by 5,835 U.S. adults, aged 18 and older, conducted April 29-May 6, 2024. For results based on this sample of adults, the margin of sampling error at the 95% confidence level is ±2.1 percentage points for response percentages around 50% and is ±1.3 percentage points for response percentages around 10% or 90%, design effect included. This report outlines preliminary findings from the survey.

2023 and 2022 results are from previous iterations of the Bentley-Gallup Business in Society Report. In 2023, the survey was conducted May 8-15, 2023. For these results, the maximum margin of sampling error is ±1.8 percentage points at the 95% confidence level. In 2022, the survey was conducted June 8-19, 2022. For these results, the maximum margin of sampling error is ±1.9 percentage points at the 95% confidence level.

In addition to sampling error, questions wording and practical difficulties in conducting surveys can introduce error or bias into the findings of public opinion polls.

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SOURCE BENTLEY UNIVERSITY

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commercetools Recognized as a Top Performer with 24 Medals in the 2026 Paradigm B2B Combine Reports

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Independent analyst firm Paradigm B2B recognizes commercetools across all 24 categories evaluated in its 2026 Enterprise and Midmarket Combine reports.commercetools earns 24 medals, including 16 gold, in strategic categories including Vision & Strategy, Ability to Execute, Customer Service & Support and Site Search.Recognition reinforces commercetools’ continued innovation for B2B enterprises seeking to modernize digital commerce for the AI era.

BOSTON, July 20, 2026 /PRNewswire/ — commercetools, the global leader in autonomous commerce, today announced it has been recognized as one of the strongest-performing vendors in the 2026 Paradigm B2B Combine reports, earning recognition in every category evaluated in both the Enterprise and Midmarket editions.

Published annually by Paradigm B2B, the Combine reports evaluate leading B2B commerce platforms across product capabilities, strategy, execution and customer success. Unlike traditional analyst reports that rank vendors against one another, the Combine reports independently assess vendors across 12 individual strategic and product capability categories using 38 weighted criteria, customer feedback and in-depth product evaluations.

The approach enables organizations to assess vendors according to the capabilities that matter most to their business rather than relying on a single overall ranking. This year, commercetools earned 24 medals across the two reports, including 16 gold medals, receiving recognition in every category evaluated across both the Enterprise and Midmarket editions.

“Our B2B customers are navigating one of the biggest shifts digital commerce has experienced, as AI changes how businesses sell and how buyers purchase,” said Doug McNary, Chief Executive Officer at commercetools. “This recognition validates both the strength of our platform today and our commitment to helping enterprises modernize faster for the AI era and prepare for agentic and B2B autonomous commerce. We’re proud to be recognized not only for product innovation, but also for execution, customer success and long-term vision.”

The results reinforce commercetools’ strength across both strategic business capabilities, including vision, execution and customer success, and core commerce functionality spanning search, transaction management, promotions and integrations.

Among the most significant improvements this year was Site Search, where commercetools advanced from Bronze to Gold in both the Enterprise and Midmarket evaluations, reflecting continued investment in delivering faster, more intelligent product discovery experiences for complex B2B catalogs and buying journeys.

The recognition reflects commercetools’ continued investment in helping enterprises build AI-ready digital commerce architectures. Over the past year, the company has expanded its platform Sphere with innovations that reduce the commercial and technical barriers to enterprise commerce modernization, including:

commercetools for Builders: Enables enterprises to build production-grade B2B commerce experiences in days using AI-powered development tools.Commerce Integration Layer: Simplifies integrations across enterprise commerce ecosystems.Modular Commerce: Enables organizations to modernize one commerce capability at a time without undertaking a full replatform.

Together, these innovations help enterprises modernize incrementally while preparing for increasingly intelligent buying experiences and autonomous commerce operations.

To learn more about how commercetools supports B2B organizations and to download a copy of the Paradigm B2B Combine Digital Commerce Solutions (Enterprise Edition) report, please visit the commercetools Analyst Report Access Center.

About commercetools

commercetools provides the leading autonomous commerce platform, helping enterprises transform digital commerce for the AI era. Built API-native from the start and AI-first by design, our technology enables agentic shopping experiences, automates commerce operations and gives businesses the agility to modernize faster, innovate continuously and operate more intelligently.

More than 600 global brands, retailers and enterprise companies rely on commercetools to power their digital commerce. Together, they process more than €120 billion in annualized GMV, over 700 million orders and more than one billion customer records on our platform.

Media Contact: comms@commercetools.com

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SOURCE commercetools

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New AI Therapy That Maps Entire Brain Tumor, Plus Anesthesia Impact on Stroke Outcomes and Racial Disparity Findings to Debut at SNIS Annual Meeting, July 20 in Seattle

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SEATTLE, July 20, 2026 /PRNewswire/ — Neurointerventionalistswill debut an AI-guided technique that maps an entire brain tumor — not just a single feeding artery — to deliver targeted chemotherapy to every vessel supplying the cancer. The breakthrough will be presented as part of the 23rd Annual Meeting of the Society of NeuroInterventional Surgery (SNIS), July 20-24 at the Seattle Convention Center.

Abstracts on stroke recovery and functional outcomes, the impact of anesthesia choices during stroke treatment, and racial disparities in cerebrovascular care will be part of the more than 70 studies presented across four days.

Attendees will gain access to new research and technology, paired with expert-led education, to empower clinicians to provide the highest standard of care for patients across practice settings.

“The pace of innovation in neurointervention continues to accelerate,” said SNIS President Guilherme Dabus, MD. “The work our members are presenting this week — on tumors, stroke, anesthesia and equity — isn’t incremental. It’s the kind of science that resets the standard of care. At the SNIS Annual Meeting, the premier forum for scientific exchange in neurointervention, the conversations that begin here drive the progress that ultimately saves lives.”

Past SNIS President Joshua Hirsch, MD, FSNIS, will present the Grant Hieshima Luminary Lecture “Neurointervention at the Intersection of Innovation, Evidence and Policy.” Dr. Hirsch is an interventional neuroradiologist who spent his career at Massachusetts General Hospital and Harvard Medical School and will soon begin a new role as chair of the Department of Radiology at the Keck School of Medicine of USC. Hirsch brings 650+ peer-reviewed publications and a proven record of leading interdisciplinary neurointerventional programs.

The 23rd Annual Meeting will highlight dozens of promising research studies, with press releases available under embargo on the following abstracts:

Health Equity: Racial Disparities in Endovascular Thrombectomy Widen with Stroke Severity: A National Inpatient Sample AnalysisHealthy Equity: Reducing Inequalities in Stroke Events-hemorrhagic Disparities (RISE-HD): A 10-year Statewide Analysis of Social Determinants of Mortality in Hemorrhagic StrokeHealth Equity: Dual Pathways to Hemorrhagic Stroke Mortality Across the U.S. Stroke Belt: Rural Neurointerventional Isolation and Urban Structural VulnerabilityAnesthesia: Center-level Utilization of General Anesthesia for Mechanical Thrombectomy is Associated with Mortality, A Neurovascular Quality Initiative Registry StudyAI Breakthrough: From Single-Pedicle to Whole Tumor Coverage: AI-guided Multi-territory Super-selective Endovascular Infusion for Brain TumorsNew Technique: Bilateral Targeted Segmental Artery Lidocaine-dexamethasone Infusion for Refractory Thoracolumbar Pain: Preliminary ExperiencePre-Stroke Disability: Impact of Successful Reperfusion on Functional Outcomes After Thrombectomy in Patients with Pre-stroke Disability

Virtual attendees can stream sessions live, engage with presenters through real-time Q&A and interactive polling, and revisit recorded sessions on demand. All registered participants will have access to meeting content and recordings for several months following the Annual Meeting.

Registration: To register for press credentials (in-person and virtual options), please email cjewell@vancomm.com.

Interview: To schedule an interview with SNIS President Dr. Guilherme Dabus or other SNIS physicians, please contact Camille Jewell at cjewell@vancomm.com or 202-248-5460.

The Society of NeuroInterventional Surgery (SNIS) is a scientific and educational association dedicated to advancing the specialty of neurointerventional surgery through research, standard-setting, and education and advocacy to provide the highest quality of patient care in diagnosing and treating diseases of the brain, spine, head and neck. Visit www.snisonline.org and follow us on X (@SNISinfo) Facebook (@SNISOnline), LinkedIn (@Society of NeuroInterventional Surgery), Instagram (@SNIS_info) and Bluesky (@snisinfo.bsky.social‬).

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SOURCE Society of NeuroInterventional Surgery

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Alpaca and Broadridge Announce Governance Solution for Tokenized Securities

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Broadridge enables proxy voting, investor communications, and voting entitlement reconciliation across Alpaca’s platform

NEW YORK, July 20, 2026 /PRNewswire/ — Alpaca, a global leader in agent-first brokerage infrastructure, and global Fintech leader, Broadridge Financial Solutions Inc., (NYSE: BR), today announced the integration of Broadridge’s governance infrastructure for retail and institutional investors into Alpaca’s Instant Tokenization Network. The partnership brings shareholder governance capabilities including proxy voting, investor communications, voting entitlement reconciliation, and regulatory disclosures across traditional and tokenized equities, helping investors retain the rights, transparency, and protections they expect in traditional capital markets.

Tokenization has the potential to expand access to global capital markets, but it must preserve the investor protections that market participants already expect,” said Yoshi Yokokawa, Co-Founder and CEO of Alpaca. “Through our partnership with Broadridge, we’re combining modern tokenization infrastructure with trusted governance capabilities, enabling our partners to build tokenized investment products without compromising shareholder rights, regulatory compliance, or investor transparency.”

“Today’s announcement marks an important step forward in our goal of enabling the adoption of tokenized equities by ensuring that they are paired with institutional-grade governance capabilities regardless of where they are held or tokenized,” said Doug DeSchutter, President of Broadridge’s Investor Communication Solutions business. “For decades, Broadridge has invested in the platform that powers investor communications and shareholder engagement for more than 200 million retail and institutional investor accounts globally. We’re now bringing those same capabilities to tokenized equities—enabling accurate voting, specialized investor experiences, and regulatory disclosures.”

Alpaca will continue to provide the regulated brokerage infrastructure that supports the tokenization of equities, including custody and clearing services of the underlying asset. Broadridge complements the infrastructure with shareholder governance services, including proxy voting, investor communications, regulatory disclosures, and voting entitlement reconciliation. Together, the companies enable traditional and tokenized equities to support the ownership rights, transparency, and operational integrity expected in traditional markets.

As tokenized assets are issued and held across multiple blockchain networks and intermediaries, maintaining accurate shareholder records and voting entitlements becomes increasingly complex. Broadridge’s governance platform supports voting delivery and entitlement reconciliation for beneficial and registered holders of tokenized equities, ensuring investors receive required communications and can exercise their shareholder rights regardless of how their assets are held.

Key benefits include:

Institutional-grade proxy voting and shareholder communications for retail and institutional investors globallyConsistent and transparent governance capabilities for tokenized and traditional equitiesSingle platform for voting and regulatory disclosures for registered and beneficial holdersA unified operational view for brokers, custodians, corporate issuers, and funds

Institutional investors can integrate voting for tokenized equities into existing governance workflows and reporting, including voting choice programs, while retail investors can access eligible meetings through ProxyVote.com. The solution is supported by governance capabilities with the highest standards for auditability, accountability, and investor protection and designed to support compliance with applicable U.S. regulatory guidelines.

About Alpaca

Alpaca is a US-headquartered, self-clearing broker-dealer providing global agent-first brokerage infrastructure that powers access to traditional and on-chain asset classes. Today, Alpaca supports over 10 million brokerage accounts across hundreds of fintechs and institutions in more than 40 countries, backed by $400 million in funding. For more information, visit alpaca.markets.

About Broadridge’s Tokenization Solutions

Broadridge enables on-chain proxy voting and governance, digital asset infrastructure including post trade, wallets and custody, and the scaling of digital asset capabilities across multiple asset classes. Broadridge’s governance platform serves all models of tokenized securities, including issuer-listed models, synthetic securities issued outside the United States, and third-party tokenized shares within the Unted States, helping ensure investors receive the same rights and protections regardless of how assets are structured or owned.

Broadridge’s Distributed Ledger Repo (DLR) solution is the world’s largest institutional platform for settling tokenized real assets, tokenizing approximately over $357 billion a day. As tokenization gains momentum across financial services, Broadridge is meeting the complexity of operating across traditional and digital ecosystems with established scale, critical market knowledge, and technological expertise.

About Broadridge

Broadridge Financial Solutions (NYSE: BR) is a global technology leader with the trusted expertise and transformative technology to help clients and the financial services industry operate, innovate, and grow. We power investing, governance, and communications for our clients – driving operational resiliency, elevating business performance, and transforming investor experiences. 

Our technology and operations platforms process and generate over 7 billion communications per year and underpin the daily trading of more than $15 trillion of securities globally. A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 15,000 associates in 21 countries.

For more information about us, please visit www.broadridge.com.

Broadridge Contacts:

Investors:
broadridgeir@broadridge.com

Media:
Gregg.Rosenberg@broadridge.com

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SOURCE Broadridge Financial Solutions, Inc.

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