Connect with us

Technology

Business Process-as-a-Service Market to Grow by USD 36.55 Billion (2024-2028) as Demand for Efficiency Rises, AI’s Impact on Market Dynamics – Technavio Report

Published

on

NEW YORK, Sept. 2, 2024 /PRNewswire/ –Report with market evolution powered by AI- The global business process-as-a-service market size is estimated to grow by USD 36.55 billion from 2024-2028, according to Technavio. The market is estimated to grow at a CAGR of 9.09% during the forecast period. demand for more efficient business processes is driving market growth, with a trend towards increasing integration of internet of things (IoT). However, data security and privacy issues poses a challenge. Key market players include Accenture Plc, ANGLER Technologies, Automation Anywhere Inc., Capgemini Service SAS, Cognizant Technology Solutions Corp., Conduent Inc., DXC Technology Co., Fujitsu Ltd., Genpact Ltd., HCL Technologies Ltd., Infosys Ltd., International Business Machines Corp., Oracle Corp., Outsource2india, Tata Consultancy Services Ltd., Tech Mahindra Ltd., ValueLabs, Vast Edge Inc., Virtusa Corp., and Wipro Ltd..

Get a detailed analysis on regions, market segments, customer landscape, and companies- View the snapshot of this report

Business Process-As-A-Service Market Scope

Report Coverage

Details

Base year

2023

Historic period

Forecast period

2024-2028

Growth momentum & CAGR

Accelerate at a CAGR of 9.09%

Market growth 2024-2028

USD 36.55 billion

Market structure

Fragmented

YoY growth 2022-2023 (%)

8.89

Regional analysis

North America, Europe, APAC, Middle East and Africa, and South America

Performing market contribution

North America at 39%

Key countries

US, UK, China, Japan, Germany, and France

Key companies profiled

Accenture Plc, ANGLER Technologies, Automation Anywhere Inc., Capgemini Service SAS, Cognizant Technology Solutions Corp., Conduent Inc., DXC Technology Co., Fujitsu Ltd., Genpact Ltd., HCL Technologies Ltd., Infosys Ltd., International Business Machines Corp., Oracle Corp., Outsource2india, Tata Consultancy Services Ltd., Tech Mahindra Ltd., ValueLabs, Vast Edge Inc., Virtusa Corp., and Wipro Ltd.

Market Driver

The Business Process-as-a-Service (BPaaS) market refers to outsourcing business processes to third-party providers over the internet. This model offers cost savings, flexibility, and access to expertise. Companies can choose specific processes to outsource, such as human resources or finance. BPaaS providers manage and execute these processes using their technology and resources, allowing businesses to focus on their core competencies. This arrangement enables organizations to improve efficiency, reduce costs, and enhance operational agility. 

Business Process-as-a-Service (BPaaS) is a trending business model where large enterprises outsource their business processes to third-party providers over the cloud. This includes functions like human resource management, accounting and finance, sales and marketing, supply chain management, and more in sectors such as government and defense, banking, financial services, insurance (BFSI), IT, telecommunications, healthcare, retail, manufacturing, and more. BPaaS offers cost-effective solutions, scalability, and digital innovations like artificial intelligence, machine learning, data management, and data security in hybrid cloud environments. Robotic process automation and cloud computing enable automation, finance, healthcare, and IT and telecom industries to streamline operations and improve customer experience. BPaaS caters to both business-to-business and subscription-based models, allowing data-driven decision-making in remote work settings and digital transformation. Hybrid deployment modes ensure information security regulations are met, while digital asset management and external hacks are addressed through robust security measures. Sectors like retail and e-commerce, media and entertainment, and manufacturing and retail are also embracing BPaaS for cost-efficiency and the ability to adapt quickly to market changes. 

Explore a 360° Analysis of the Market: Unveil the Impact of AI. For complete insights- Request Sample!

Market Challenges

The Business Process-as-a-Service (BPaaS) market refers to outsourcing business processes to third-party providers over the internet. Companies can access these services on demand, reducing operational costs and improving efficiency. BPaaS offers various processes such as human resources, finance, and customer service. Providers ensure security and compliance, allowing businesses to focus on core competencies. BPaaS enables scalability and flexibility, making it an attractive solution for businesses of all sizes.The Business Process-as-a-Service (BPaaS) market is growing rapidly, especially in customer experience enhancement and digital transformation across various industry verticals such as Finance, Healthcare, IT and Telecom, Manufacturing and Retail, Retail and E-Commerce, Media and Entertainment, and more. However, challenges persist in areas like data management and security, data-driven decision-making, and hybrid cloud environments. Artificial intelligence and machine learning are essential for automation, but ensuring data privacy and security in these environments is crucial. Robotic process automation, cloud computing, and automation are key drivers, but cost-efficiency, scalability, and cybersecurity measures are essential considerations. Compliance with industry regulations, such as those related to information security, is also vital. BPaaS adoption in remote work settings and digital innovations like hybrid deployment mode, digital asset management, and subscription-based models are shaping the future of this market. External hacks and cybersecurity threats pose significant challenges, necessitating robust cloud adoption strategies and continuous cybersecurity measures.

For more insights on driver and challenges – Request a sample report!

Segment Overview

This business process-as-a-service market report extensively covers market segmentation by

Service Type1.1 Customer service1.2 Finance and accounting1.3 Human Resource1.4 Procurement and supply chain1.5 OthersCustomer Type2.1 Large Enterprises2.2 Small and Medium EnterprisesGeography3.1 North America3.2 Europe3.3 APAC3.4 Middle East and Africa3.5 South America

1.1 Customer service- Business Process-as-a-Service (BPaaS) plays a vital role in enhancing customer relationships for organizations. By providing efficient solutions to manage customer queries and concerns, BPaaS helps maintain service standards and collect valuable customer feedback. With the increasing importance of customer relationship management in strategic decision-making, BPaaS adoption is on the rise. It offers benefits like maintaining a comprehensive customer database, tracking on-field employees, and promoting offers to existing customers. However, managing large volumes of data can be challenging. Therefore, automation and cloud computing services like BPaaS are popular solutions for location data availability and real-time connectivity between customers and technicians. These factors are expected to fuel the growth of the customer service segment in the global BPaaS market.

For more information on market segmentation with geographical analysis including forecast (2024-2028) and historic data (2017-2021) – Download a Sample Report

Research Analysis

The Business Process-as-a-Service (BPaaS) market is a rapidly growing segment in the business world, offering large enterprises cost-effective solutions for managing key business functions in a cloud-based environment. BPaaS covers various processes such as human resource management, accounting and finance, sales and marketing, supply chain management, and more. Industries like government and defense, banking, financial services, insurance (BFSI), healthcare, IT and telecommunication, retail and e-commerce, media and entertainment, and others are leveraging BPaaS for scalability, digital innovations, and cost-efficiency. Robotic process automation and Cloud computing are major technologies driving the market. However, with the increasing adoption of cloud services, there are concerns around information security regulations, external hacks, and cybersecurity measures. Despite these challenges, BPaaS continues to gain traction due to its ability to provide digital asset management, cost-efficiency, and automation.

Market Research Overview

The Business Process-as-a-Service (BPaaS) market is a rapidly growing segment of the cloud computing industry, offering large enterprises cost-effective, scalable solutions for managing key business processes in areas such as human resource management, accounting and finance, sales and marketing, supply chain management, government and defense, banking, financial services, insurance (BFSI), IT, telecommunications, healthcare, retail, manufacturing, and more. BPaaS solutions include Backend solutions, Customer experience, Business-to-business sector, and are delivered through a subscription-based model. BPaaS providers leverage digital innovations like artificial intelligence, machine learning, data management, data security, hybrid cloud environments, robotic process automation, and cloud computing to offer automation in finance, healthcare, and other industries. The market is driven by the need for digital transformation, remote work settings, and cost-efficiency. However, concerns around data security, information security regulations, and external hacks necessitate robust cybersecurity measures. The market is expected to grow significantly in IT and telecom, retail and e-commerce, media and entertainment, and other cloud-based industries.

Table of Contents:

1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation

Service TypeCustomer ServiceFinance And AccountingHuman ResourceProcurement And Supply ChainOthersCustomer TypeLarge EnterprisesSmall And Medium EnterprisesGeographyNorth AmericaEuropeAPACMiddle East And AfricaSouth America

7 Customer Landscape
8 Geographic Landscape
9 Drivers, Challenges, and Trends
10 Company Landscape
11 Company Analysis
12 Appendix

About Technavio

Technavio is a leading global technology research and advisory company. Their research and analysis focuses on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions.

With over 500 specialized analysts, Technavio’s report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio’s comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.

Contacts

Technavio Research
Jesse Maida
Media & Marketing Executive
US: +1 844 364 1100
UK: +44 203 893 3200
Email: media@technavio.com
Website: www.technavio.com/

View original content to download multimedia:https://www.prnewswire.com/news-releases/business-process-as-a-service-market-to-grow-by-usd-36-55-billion-2024-2028-as-demand-for-efficiency-rises-ais-impact-on-market-dynamics—technavio-report-302235994.html

SOURCE Technavio

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Technology

TestGrid Wins ‘Best Use of AI’ at India Digital Enabler Awards 2026, Powered by Entrepreneur India

Published

on

By

Recognition from one of India’s most prominent technology award platforms underscores a systems-first approach to enterprise AI — focused on control, reliability, and cost predictability

SURAT, India, April 24, 2026 /PRNewswire/ — TestGrid has been named the winner of the ‘Best Use of AI’ category at the India Digital Enabler Awards (IDEA) 2026, organized by Entrepreneur India and held at Sheraton Grand, Bengaluru.

The award, judged by a panel including representatives from NITI Aayog, the Department of Science and Technology (Government of India), and IvyCap Ventures, highlights applied innovation across digital technology, enterprise systems, and artificial intelligence.

This result places TestGrid among IDEA honorees such as Reliance Foundation, Swiggy, Zepto, Groww, and Tata Teleservices—organizations known for translating technology into measurable enterprise impact.

TestGrid was selected for its approach to embedding AI within software testing—not as a standalone capability, but as part of a structured system built on real-device infrastructure, automation, and controlled execution environments.

As enterprise adoption of AI accelerates, organizations are increasingly encountering challenges around unpredictable, usage-based costs and limited execution control.

At the core of TestGrid’s approach is CoTester, its AI testing agent designed to operate within the software development lifecycle.

CoTester learns from product requirements, generates test scenarios, and executes them across real device and browser environments—while maintaining human oversight, traceability, and execution discipline.

Rather than replacing existing systems, CoTester operates as an integrated layer within TestGrid’s platform, where infrastructure, automation, and intelligence work together to deliver predictable outcomes at scale.

“AI in testing is only useful when it operates within systems that teams can trust,” said Harry Rao, Founder & CEO of TestGrid. “Our focus has been on building a foundation where intelligence is controlled, execution is consistent, and costs remain predictable. This validates the approach we’ve taken.”

This outcome comes at a time when enterprises are re-evaluating AI adoption models, particularly as token-based and usage-driven pricing introduces cost variability at scale. Testing environments—already fragmented across tools and workflows—become harder to manage when intelligence is introduced without system-level control.

TestGrid addresses this by consolidating testing infrastructure, automation, and AI into a single platform. This enables teams to execute tests on real devices, integrate with frameworks such as Selenium, Appium, and Cypress, and apply AI-driven capabilities without introducing operational unpredictability.

Following this milestone, TestGrid will continue expanding its AI capabilities within enterprise environments, with a focus on structured adoption, workforce enablement, and deeper integration into software delivery workflows.

To schedule a demo or explore TestGrid’s testing platform, visit testgrid.io.

About TestGrid

TestGrid is a leading provider of enterprise-grade testing infrastructure and automation solutions, trusted by the top Fortune 100. From infrastructure to software delivery intelligence, TestGrid empowers organizations to deliver high-quality software faster with cost-effective, scalable testing across web and mobile platforms.

Media Contact
Harry Rao
Founder & CEO, TestGrid
harry@testgrid.io

Logo: https://mma.prnewswire.com/media/2964897/TestGrid_Logo.jpg

 

View original content to download multimedia:https://www.prnewswire.com/in/news-releases/testgrid-wins-best-use-of-ai-at-india-digital-enabler-awards-2026-powered-by-entrepreneur-india-302752588.html

Continue Reading

Technology

NX China Pursues Industry-academia Collaboration at Beijing Wuzi University

Published

on

By

– Fostering Next Generation of Logistics Professionals through Endowed Lectures, Scholarship Awards, and Tree-planting Activities –

TOKYO, April 24, 2026 /PRNewswire/ — Nippon Express (China) Co., Ltd. (hereinafter NX China”), a group company of NIPPON EXPRESS HOLDINGS, INC., presented its 18th endowed lecture and conducted a scholarship award ceremony at Beijing Wuzi University on Thursday, March 26.

Logo: https://drive.google.com/file/d/1dqm0cxpYamnvMUra1AGXMuGlX932Z353/view?usp=drive_link 

Photo: https://drive.google.com/file/d/1IT2kJRNwoOidkILz1t1bN7UvY7_cWMDw/view?usp=sharing 

Founded in 1980, Beijing Wuzi University (hereinafter BWU”) is an institution of higher learning specializing in logistics and distribution, and about 8,000 students are currently enrolled in its nine undergraduate faculties and 28 departments. One of these faculties, the School of Logistics established in 2006, ranks among Chinas best in its field and offers well-equipped educational facilities and an outstanding research environment.

NX China signed a letter of intent on strategic cooperation with BWU in 2012 and has since established NX Scholarships,” presented endowed lectures, organized NX International Logistics Classes,” and engaged in efforts of various formats designed to continually deepen industry-academia collaboration. Endeavoring to bring its long-standing cooperative relationship with BWU still closer, NX China has further introduced a comprehensive human resource development program titled the Nippon Express Series.”

In the 18th endowed lecture, Business Division General Manager Zuo Jingcheng from NX Chinas Management Strategy Headquarters delivered a presentation on NX Chinas Organizational Structure and Digital Transformation/Innovation” that introduced students to practical aspects of the logistics industry and cutting-edge initiatives. At the scholarship award ceremony that followed, certificates were presented to the ten recipients for the 2026 academic year. Their achievements to date were commended and they were encouraged to contribute to both industrial and social development by showcasing their talents on the global logistics stage in the future. This years scholarship recipients also participated in a new initiative: planting six cherry trees in an on-campus tree-planting activity. Having these next-generation leaders take part in the tree planting proved a meaningful opportunity to raise awareness of the importance of environmental conservation while helping green the campus.

The NX Group will continue actively engaging in social contribution activities in the East Asia Region to foster talent capable of excelling in the logistics industry.

About the NX Group: https://drive.google.com/file/d/1P317xr3Z9BzmG15Uqfv2iaVmWmhlmsqS/view?usp=drive_link 

NX Group official website: https://www.nipponexpress.com/ 

View original content:https://www.prnewswire.com/apac/news-releases/nx-china-pursues-industry-academia-collaboration-at-beijing-wuzi-university-302752496.html

SOURCE NIPPON EXPRESS HOLDINGS, INC.

Continue Reading

Technology

KuCoin Launches KuCard on Mastercard’s Global Network in Australia, Advancing Real-World Crypto Payments

Published

on

By

First KuCard rollout in Australia brings seamless crypto payments to millions of Mastercard merchants.

SYDNEY, April 24, 2026 /PRNewswire/ — KuCoin, a leading global crypto platform, today announced the launch of direct crypto payments via Mastercard’s global network for eligible users in Australia, enabling users to make everyday purchases using crypto wherever Mastercard is accepted. Through a partnership with Immersve, a principal member of the Mastercard network, the solution allows users to make crypto-backed purchases wherever Mastercard is accepted, including via Apple Pay and Google Pay—advancing KuCoin’s commitment to trust-first infrastructure and the real-world utility of digital assets.

Through the integration, USDC can be used to fund everyday spending in real time at the point of sale. At launch, the service supports 37 USDC trading pairs, enabling eligible users to pay with supported digital assets. At checkout, digital assets are converted to fiat currency for settlement through Mastercard’s global payment network—so users can pay with a familiar card experience without manually pre-converting funds ahead of time.

The launch reflects KuCoin’s broader trust-first strategy—strengthening security, transparency and compliance while expanding practical, real-world crypto usage. KuCoin continues to invest in resilient infrastructure for users and partners, focused on reinforcing confidence in the digital-asset ecosystem through security and accountability initiatives.

BC Wong, CEO of KuCoin, said: “Making digital assets useful in the real world requires trusted infrastructure—secure rails, clear compliance standards, and user-first protections. This launch brings Mastercard acceptance to our users in Australia, builds on our AUSTRAC DCE registration, reflecting KuCoin’s commitment to responsible innovation and the everyday utility of crypto as it integrates into global finance. This solution empowers our users to spend their assets easily, securely, and globally—wherever Mastercard is accepted.”

James Pinch, Australian Managing Director of KuCoin, added: “Australia is a fast-moving market for digital asset adoption. For everyday users, utility is the turning point. KuCard helps connect digital assets to real commerce through a familiar Mastercard payment experience—supporting broader adoption while reinforcing the importance of security, governance, and responsible innovation.”

“Collaborating with well-known and trusted brands like Mastercard and KuCoin is a major step toward mainstream adoption of digital assets for everyday purchases,” said Jerome Faury, CEO of Immersve. “Immersve is building the bridges between web3 and traditional finance on a global scale that enable individuals to spend crypto everywhere Mastercard is accepted. It’s a game-changer for everyone.”

Christian Rau, Senior Vice President of Digital Commercialization of Mastercard, added: “The partnership with KuCoin and Immersve is another example of Mastercard’s ongoing commitment to responsible innovation in the Web3 space. By enabling the spending of digital assets at scale in a safe, secure, and compliant way, we’re helping digital assets become truly usable in everyday life.”

About KuCoin

Founded in 2017, KuCoin is a leading global crypto platform built on trust and security, serving over 40 million users across 200+ countries and regions. Known for its reliability and user-first approach, the platform combines advanced technology, deep liquidity, and strong security safeguards to deliver a seamless trading experience. KuCoin provides access to 1,500+ digital assets through a broad product suite and remains committed to building transparent, compliant, and user-centric digital asset infrastructure for the future of finance, backed by SOC 2 Type II, ISO/IEC 27001:2022, and ISO/IEC 27701:2019 Certifications. In recent years, we have built a strong global compliance foundation, marked by key milestones including AUSTRAC registration in Australia, a MiCA license in Europe, and regulatory progress in other markets.

Learn more: www.kucoin.com

About Immersve

Immersve is a principal member of the Mastercard network.  Its issuing-as-a-service platform supports both centralised and decentralised payment experiences. Exchanges, web3 wallets and DeFi protocols can easily integrate with Immersve’s APIs and smart contracts to transact everywhere Mastercard is accepted, with no bank or fiat involved. Immersve is a regulated entity.

For more information go to www.immersve.com.

About Mastercard

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re building a resilient economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
www.mastercard.com

Axis One Markets Pty Ltd is a Corporate Authorised Representative of Immersve Pty Ltd (ACN 658 192 057, AFSL No. 545925) and is authorised to provide certain financial services in respect of ‘KuCard’ on Immersve’s behalf, limited to the scope of its Corporate Authorised Representative agreement with Immersve Pty Ltd. ‘KuCard’ is issued or provided by Immersve Pty Ltd, and it is solely responsible for the issuance of that product, including all associated disclosures and obligations under its Australian financial services licence. Immersve Pty Ltd is not responsible for any financial products or services issued by Echuca Trading Pty Ltd. Before acquiring or using any such financial product or service, you should read the relevant Product Disclosure Statement (“PDS”), Financial Services Guide (“FSG”), Target Market Determination (“TMD”), and any other disclosure documents issued by Immersve Pty Ltd.

Photo – https://mma.prnewswire.com/media/2954502/image_5002362_6830636.jpg
Logo – https://mma.prnewswire.com/media/2785613/5911790/KuCoin_new_Logo.jpg

View original content:https://www.prnewswire.co.uk/news-releases/kucoin-launches-kucard-on-mastercards-global-network-in-australia-advancing-real-world-crypto-payments-302751563.html

Continue Reading

Trending