Building on a year of AI advancements, ChurnZero outlines its vision for AI that understands every customer, takes informed action and gives customer teams more control over revenue outcomes

WASHINGTON, Nov. 6, 2026 /PRNewswire/ — ChurnZero, the AI platform and partner for customer growth, is showcasing a year of AI advancements and the future of autonomous customer success at its annual ZERO-IN conference. Last year, the company announced its autonomous AI agents for CS teams at the conference. This year, ChurnZero shows why AI is ready for more responsibility.

ChurnZero’s 2026 Customer Revenue Leadership Study found that 63% of customer leaders lack a consistent way to measure AI’s impact, and teams that cannot measure its impact are four times more likely to require human approval for every AI recommendation. At ZERO-IN 2026, ChurnZero joined customer and industry leaders in Nashville to explore how better implementation, training and business context can unlock AI’s potential as an autonomous teammate, capable of taking meaningful action and elevating every customer interaction.

“Customer teams are under more pressure than ever to protect and grow revenue, but their impact has traditionally been limited by how many accounts a CSM can manage. AI is breaking that constraint,” said YouMon Tsang, co-founder and CEO of ChurnZero. “AI can extend a CSM’s best instincts across their entire book of business, understand every account, learn from what’s worked before and take action where teams allow it. We’re moving towards a future where no account goes unmanaged, and customer teams have the freedom to focus their expertise where it matters most.”

ChurnZero’s AI progress
Over the past year, ChurnZero has expanded its AI capabilities to help customers identify what needs attention and respond more effectively. Key advancements have included:

Agentic Essentials: Agentic Essentials is a complete agentic AI system in one subscription, including more than 20 ready-to-deploy AI agents that act as digital teammates to detect risks and expansion opportunities, execute workflows, handle cross-functional account handoffs, and enrich customer data using intelligence grounded in each company’s unique business context.Context and Knowledge Sources. AI is only as good as the data it works from. ChurnZero connects AI to a customer’s business context through a Customer Intelligence Profile and product documentation from tools like Zendesk Guide, Confluence, SharePoint, Intercom, and Notion, and matches AI drafts to each sender’s writing style.AI Steps in Automated Plays: ChurnZero introduced AI personalization into automated plays, enabling AI to update email content in existing customer plays based on real-time customer data, eliminating reliance on dated templates. Automated outreach reads like it came from someone who knows the account, at the volume automation allows.Kit: ChurnZero’s conversational AI assistant, Kit, understands a company’s customers, how its team operates, and what success looks like, using account data and internal knowledge to deliver relevant, contextual answers. Teams can ask questions about individual customers or their entire book of business, then put those insights to work by creating tasks, drafting personalized outreach or building dynamic segments to launch plays and journeys.ChurnZero Connect: ChurnZero Connect and API links ChurnZero to Claude, ChatGPT, Slack, Copilot Studio, Gemini Enterprise, Glean and other AI tools, with read and write access. Teams use their customer data in the AI tools they already work in. Admin-controlled permissions ensure teams retain control over how customer data is accessed and used.

ChurnZero has also earned multiple industry recognitions this year, including the SaaS Awards and CODiE Awards, as well as a spot on G2’s Best Customer Service Software list. ChurnZero also achieved the highest customer satisfaction score among customer success platform (CSP) leaders in the G2 spring and fall grids, and has 1400+ five-star reviews on G2, more than any other CSP.

ChurnZero’s AI future — coming soon 
ChurnZero’s vision for the next phase of AI is the end of the unmanaged account, where AI knows every customer, acts at the right moment and brings in human expertise when it matters. The company’s product roadmap will focus on:

AI CSMs: Companies can assign an AI customer success manager with its own name, inbox and accounts. These AI CSMs work on every account within the configured permissions and bring in a human for sensitive conversations.AI agents built around customer strategy: Customer teams can brief AI agents on each customer segment and build new agents just by describing a recurring task, with no developers required.AI for renewals: Teams get an AI forecast and conversation prep for every renewal, plus a daily ranked list of the customer risks and opportunities to act on first.Work in conversation mode: Teams can run their workday in conversation with Kit, ChurnZero’s AI assistant, from meeting prep and exportable reports to building dashboards and workflows, and approve every change before Kit makes it.Automation that adapts to each account: Automated customer workflows will now use AI to decide which accounts to include, which approach to take and how to personalize every message.

For more information about ChurnZero and its product offerings, visit churnzero.com

About ChurnZero
AI is changing customer work fast. Don’t go it alone.

ChurnZero is the AI platform and partner for customer growth. Our AI, made for customer teams, runs on your data, inside the access controls you set. Keep it in ChurnZero or bring it into the apps and AI you use and have built. Either way, you’ll grow revenue, deliver a better experience, and increase your team’s impact. And we’ll stay ahead of AI, so you can stay ahead of your customers.

Contact
churnzero@panblastpr.com 

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SOURCE ChurnZero

Certified AI Coworkers come pre-built with verified integrations, specialized skills and enterprise controls to handle operational roles across IT and security

SAN FRANCISCO, Nov. 6, 2026 /PRNewswire/ — Atomicwork today announced its AI Coworker Marketplace, giving enterprise IT and security teams access to pre-built, certified AI Coworkers designed to take on operational roles across cloud infrastructure, access management, security and device operations.

The marketplace introduces Atomicwork-certified AI Coworkers with verified integration and skill coverage for the systems required to perform their roles. Each AI Coworker has also been evaluated against realistic enterprise use cases, giving organizations a faster way to deploy AI workers without having to build and validate them from scratch.

The initial lineup includes Atom, an employee support operations AI Coworker, along with Cloud Ops Engineer, Access Ops Manager, Network Ops Engineer, Sec Ops Manager and Device Ops Engineer. These AI Coworkers can work across enterprise systems including AWS, Microsoft Azure, Google Cloud Platform, Okta, Active Directory, Splunk and Datadog.

“Enterprise IT teams don’t need another catalog of agents that can perform a handful of demos. They need AI Coworkers they can trust with real operational work across the systems their businesses depend on,” said Vijay Rayapati, CEO and co-founder of Atomicwork. “We’ve built these AI Coworkers around specific IT and security roles, equipped them with the tools and skills those roles require, and evaluated them against realistic enterprise scenarios so customers can deploy them with greater confidence to be their eyes, ears and hands when they need a second pair.”

Building an AI workforce for enterprise IT

Atomicwork enables service teams to design, deploy and govern AI Coworkers that handle operational roles rather than individual tasks. Each AI Coworker can have its own operating procedures, tools, permissions, reporting structure and budget, and organizations can measure its work using many of the same operational metrics they already use for human teams, including mean time to resolution and tickets handled.

The marketplace extends that model by giving customers AI Coworkers that Atomicwork has already built for specific operational domains. Certification verifies that each AI Coworker has the integrations and skills required for its designated role and has been evaluated against realistic enterprise use cases.

The Cloud Ops Engineer, for example, works across AWS, Azure and Google Cloud Platform to perform diagnostics, triage incidents and identify gaps across cloud environments. It combines platform-specific diagnostic capabilities with skills for escalation and issue resolution, drawing on an organization’s existing skill and code libraries.

The Access Ops Manager works across enterprise identity and access systems to help teams manage employee access requests and automate recurring provisioning workflows. The Sec Ops Manager supports security operations across enterprise security platforms, while the Device Ops Manager focuses on device-related IT operations.

Each AI Coworker comes equipped with the skills and integrations required for its role, reducing the work IT teams would otherwise spend connecting systems, defining procedures and validating an agent’s capabilities.

Giving enterprises a faster path to trusted AI operations

Cloud infrastructure, security operations and network operations require specialized expertise and generate large volumes of recurring operational work. Enterprises introducing AI into these environments also have to determine which systems an agent can access, what actions it can take and how those actions should be governed.

Most agent marketplaces provide a catalog of available agents but offer limited evidence of what those agents can actually do. Atomicwork’s certification process addresses that gap by verifying that each AI Coworker has the necessary integration and skill coverage for its operational role and has been vetted against realistic enterprise scenarios.

Atomicwork also provides governance controls across network access, tools and code execution to help organizations manage how AI Coworkers interact with enterprise systems.

Customers can deploy certified AI Coworkers using different AI models and agent harnesses, including within their own infrastructure. Once deployed, organizations can evaluate their performance as they work on tickets and review weekly recommendations for improving their skills and operating procedures. These recommendations compare actual performance against expected behavior and identify areas where an AI Coworker may need improvement.

Atomicwork also supports Okta’s Cross App Access, or XAA, protocol, an OAuth extension designed for secure agent-to-app and app-to-app connections. XAA enables AI Coworkers to act on behalf of authorized users while maintaining enterprise access controls.

Early deployments across enterprise IT

Enterprises are already deploying Atomicwork AI Coworkers to automate recurring IT operations. After Atom, Access Ops Manager is the second most deployed certified AI Coworker, helping organizations handle employee access requests and provisioning workflows. Across Atomicwork customers using access automation, applications that don’t require approval have a median turnaround time of just 18 seconds, while those requiring approval have a median turnaround time of 2.5 hours.

The marketplace represents the first stage of Atomicwork’s broader plan to create an ecosystem for enterprise AI Coworkers. The initial marketplace consists of AI Coworkers built and certified by Atomicwork, while third parties can contribute skills and integrations through its MCP store and skill registry.

Over time, Atomicwork plans to expand the marketplace to allow third-party organizations to publish their own AI Coworkers and validate them against Atomicwork’s enterprise evaluation benchmarks.

About Atomicwork

Atomicwork is an AI-native ITSM and ESM platform that comes with an AI Workforce to run it — purpose-built for companies scaling through intelligence, not just headcount. Its governed AI Coworkers run access management, incident response, onboarding, and other enterprise service delivery initiatives end-to-end. From AI-native scaleups to global enterprises, organizations of all shapes and sizes run on Atomicwork. The company is headquartered in Palo Alto, CA, and backed by leading investors including Khosla Ventures, Battery Ventures and Peak XV.

Learn more at atomicwork.com.

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SOURCE Atomicwork Inc

SÃO PAULO, Nov. 6, 2026 /PRNewswire/ — Assaí released its financial results for the third quarter of 2026 (3Q26), highlighting the resilience of its business model in a pressured consumer environment. Adjusted recurring net income reached R$ 248 million, representing a 55.2% growth compared to 3Q25. Accounting net income totaled R$ 427 million (+119%), driven by R$ 179 million in extemporaneous PIS/COFINS tax credits. Despite household indebtedness, customer traffic increased by 2.1%, surpassing 40 million customers per month.

Gross revenue reached R$ 21.3 billion (+2.7%), driven by an increase in gross margin to 17.2% (+0.45 p.p.) and strict expense control (+4.2%), which evolved below inflation (IPCA of 4.4%). Adjusted EBITDA totaled R$ 1.1 billion, maintaining a stable margin of 5.7%. Strong operating cash flow generation (R$ 3.3 billion over 12 months) supported a reduction in leverage to 2.15x (compared to 3.03x in 3Q25). A lower cost of debt and a 61% drop in the cost of receivables discounting reduced net financial expenses by 8.8%.

“The third quarter demonstrated Assaí’s ability to safeguard operations and make progress on variables within our control: we delivered top-line growth, stable market share, preserved profitability, and leverage reduction. We remain firmly focused on cash generation, competitive pricing, operational efficiency, and financial discipline—the foundation upon which we expand our solutions ecosystem and build the Company’s future,” highlighted Belmiro Gomes, CEO of Assaí. 

Ecosystem Expansion

In the healthcare segment, Assaí Farma closed the period with 11 units in São Paulo, all opened between July and November, remaining on track to reach its target of 25 pharmacies by December, in addition to launching its own e-commerce within the ‘Meu Assaí’ app with in-store pickup options and expanding the dietary supplement category to 300 stores. In Private Label, the company launched over 30 items during the quarter, reaching 140 SKUs across the Assaí, Assaí Chef, Econobom, and new Assaí Bloom brands, with plans to hit 250 SKUs by the end of the year. In the Digital and Convenience pillar, last-mile sales grew by 204% across 104 stores, while the acquisition of 18 gas stations in São Paulo consolidates a new convenience front scheduled to begin operations starting in August 2027.

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