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boost.ai Launches AI-Powered CX Insights, Revolutionizes Analysis of Customer Interactions

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Three New Features Enable Automatic Review and Deeper Analysis of Every Customer Interaction with Virtual Agents.

SANDNES, Norway, Oct. 8, 2024 /PRNewswire/ — boost.ai today announced the launch of AI-powered CX Insights, a trio of new features to its conversational AI solution that enables enterprises to better analyze customer interactions and improve customer experience. At its core, AI-powered CX Insights enables automatic review of every single conversation a virtual agent has with customers and provides enterprises with detailed, actionable insights. The new level of transparency will increase enterprises’ capacity to execute data-driven changes in their customer experience and react to emerging trends and customer issues in real time.

For most enterprises, measuring and improving customer experience remains a tedious challenge, and those that try can only manage to do a cursory job. Traditional methods for analyzing automated conversations like manual reviews, basic performance metrics, and customer satisfaction (CSAT) surveys provide a fragmented view of customer interactions, and can often be misleading or inefficient. Manual reviews are time-consuming and inconsistent, while metrics such as completion and containment rates offer little insight into whether customers actually received the support they needed. CSAT surveys, though useful, often fail to link feedback to specific conversations, making it difficult to drive real improvements.

Boost.ai’s AI-powered CX Insights eliminate these challenges by providing an end-to-end solution that automatically reviews every customer conversation and empowers enterprises with deep visibility into the true quality of interactions. The result is a continuous, data-driven improvement of the customer experience with a level of insights not yet seen in this industry.

“Since day one, we’ve been committed to transparency and control in our platform, providing businesses with a simple-to-use, and highly intelligent way of introducing AI to their existing CX model. Today, we’ve delivered a tool that shows them how well their virtual agents are performing and will assist in improving the customer journey like never before,” said Jerry Haywood, CEO of boost.ai. “The future of CX lies in the conversations consumers today have every day with brands across the globe, across every channel. This tool will enable enterprises in any industry, even the most regulated, to clearly answer whether they’re delivering a world-class experience to every customer, and what to change if they aren’t already.”

The three capabilities that make up AI-powered CX Insights are:

AI Review; Automates the process of analyzing every customer conversation, ensuring consistency and efficiency without manual effort. By leveraging a dedicated algorithm with a uniquely trained Large Language Model (LLM), it evaluates conversations in-depth, reviewing the context, intent, and relevance of responses.Actionable Metrics: Tracks and categorizes the outcome of every conversation, offering clearer insights into why customer interactions were automated or escalated to a human agent. Actionable metrics allow businesses to go beyond basic measures like containment and completion rates to ensure customers are receiving the right answers and support.Conversation Insights: Provides an upgraded suite of visuals displaying detailed CX metrics and trends across all interactions, eliminating guesswork and enabling data-driven decisions. Conversation Insights enables enterprises to continuously refine their virtual agent performance to improve customer experience over time.

“In the world of customer experience, every conversation matters. Today, virtual agents need to go beyond just following an automated conversation flow, they need to deliver a positive experience for every customer, delivering accurate responses and building customer trust,” said Henry Iversen, Co-Founder and CCO of boost.ai. “This launch marks a significant shift in our industry and is a key part of our broader vision. Looking ahead, we envision a future where customer experience is entirely conversation-driven, and this is a major step forward to achieving it.”

AI-powered CX Insights will become generally available for boost.ai customers in early November. To see the new features in action, and to learn more about how they can transform your conversational review capabilities, check out this video.

About boost.ai
boost.ai is a global leader in conversational AI optimized for scale. Leveraging the best of generative AI and traditional CAI, boost.ai is pioneering an era of broad-scope hybrid virtual agents to responsibly deliver the most advanced voice and chat solutions on the market. Platform architecture, and other guardrails ensure customers across regulated industries, banks, credit unions, and insurance firms, onboard market-leading virtual agents without increasing risk. Key customers include Santander Bank, MSU Federal Credit Union, Aspire General Services, and more. Learn more at boost.ai.

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Highstar Launches Full-Chain Battery Cell Portfolio for AI Data Centers

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NANTONG, China, July 26, 2026 /PRNewswire/ — Highstar unveiled its full-chain battery cell solution for artificial intelligence data centers (AIDCs) at the 2026 GGII Energy Storage Industry Summit. The portfolio spans three critical power layers: grey-space UPS and high-voltage direct current (HVDC) systems, white-space battery backup units (BBUs), and grid-side energy storage.

Targeted cells for grey-space and white-space challenges

As AI workloads increase rack density and load volatility, data centers require faster response, dependable backup, controlled temperature rise and stronger lifecycle performance. Highstar’s solution centers on two products for the layers closest to computing loads.

For grey space, the 85Ah high-rate lithium iron phosphate cell is designed for UPS and HVDC systems that must deliver high power rapidly and sustain reliable backup under frequent pulse conditions. High-rate discharge, thermal control, safety and durability support compact system design while helping operators balance availability with lifecycle cost. In addition, the 50Ah sodium-ion battery cells are better suited for operation across a wide temperature range of -40°C to 80°C.

For white-space BBUs,  Highstar offers a portfolio of tabless cylindrical cells spanning 18650 and 21700 formats, with both LFP and high-nickel NMC chemistries. Designed for BBU applications, these cells deliver high instantaneous power, low internal resistance, reduced temperature rise and enhanced safety, while accommodating different rack-space, power and cost requirements.

Completing the chain with grid-side storage

The grid-side system uses 314Ah lithium-ion cells and 160Ah sodium-ion cells, balancing long-duration energy storage, cycle life, and rapid power support. Together, the three layers create a coordinated portfolio extending from rack-level protection and system-level backup to upstream energy storage.

The portfolio combines lithium-ion and sodium-ion chemistries with prismatic and cylindrical platforms. Highstar’s technology integrates cathode, anode, electrolyte and separator development with structural approaches including tabless current collection, precision pressure relief and directional venting.

From individual cells to application collaboration

The full-chain architecture is designed to reduce selection and integration complexity for power equipment suppliers, system integrators and data center operators. It also provides a common foundation for joint validation and application-specific development across AIDC power architectures.

During the summit, Highstar also participated in the launch of the “2026 Global AIDC Power Supply Industry Development Blue Book” and was honored as a “Top Benchmark in AIDC Energy Storage,” earning authoritative recognition from the industry.

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SOURCE Jiangsu Highstar Battery Manufacturing Co.,Ltd.

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Huawei Unveils Upgraded Xinghe Intelligent Network for Southern Africa

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JOHANNESBURG, July 27, 2026 /PRNewswire/ — At the Huawei Network Summit 2026 held in Johannesburg, Huawei unveiled its upgraded Xinghe Intelligent Network Solution for the Southern African region under the new philosophy of “Secure and Intelligent Connectivity.” This move reaffirms Huawei’s efforts to advance all intelligence across industries together with customers and partners.

With the rapid rise of AI agents, AI is expanding beyond daily office tasks into mission-critical production services. Industry focus has recently pivoted from token consumption to Daily Active Agents (DAA)—signaling the arrival of mass agent adoption, which in turn necessitates fully upgraded next-generation networks.

Leon Wang, President of Huawei’s Data Communication Product Line, said, “As AI moves into core production, networks are shifting from ubiquitous ultra-broadband to AI-centric architecture building on four pillars: lossless compute to unleash computing power; integrated sensing and communications to enable AI perception; full-scope security to address AI-driven threats; and network autonomy to ensure always-on services.”

Powered by a next-generation intelligent network foundation, Southern Africa’s digital and intelligent transformation is embarking on an all-new path.

“Today, AI is becoming a key driver of global innovation, and its adoption in Africa is transitioning from pilot exploration to real-world deployment, accelerating intelligent transformation across sectors such as finance, education, and public services,” said Vincent Chen, Vice President of Enterprise Business, Southern Africa Region, Huawei. “For the Southern African market, Huawei’s goal is to advance all intelligence across industries by collaborating with industry partners to build intelligent, secure, and reliable network infrastructure for the AI era.”

With the explosive growth of AI agents, new scenarios and requirements are emerging rapidly, placing unprecedented technical demands on networks.

“Network infrastructure faces four major challenges on enterprises’ digital and intelligent journeys. These include the ever-widening gap between computing supply and demand; traffic pattern shifts driven by AI agents; surging O&M complexity; and new AI-driven attacks compounding the vulnerabilities of new systems,” said Arthur Wang, Vice President of Huawei’s Data Communication Product Line. “To address these challenges, Huawei has upgraded its Xinghe Intelligent Network Solution under the ‘Secure and Intelligent Connectivity’ philosophy. The first is an intelligence upgrade, expanding AI beyond O&M into the entire network. The second is a security upgrade, advancing from single-point defense to end-to-end protection that deeply converges network and security. Through these two key upgrades, we aspire to build the solid connectivity foundation for every enterprise in the Agentic AI era.”

Huawei also unveiled its upgraded Xinghe Intelligent Network product portfolio and the Xinghe AI CloudCampus SaaS Service Platform for the Southern African region. Shi Lei, Vice President of the NCE Data Communication Domain of Huawei’s Data Communication Product Line, stated, “In the past, intelligent O&M was a luxury exclusive to large enterprises. Now, we have deeply integrated AI into the cloud management service platform, enabling SMEs to easily access these capabilities as a cloud service. This is more than tech inclusion; it is about making AI network services genuinely accessible, affordable, and actionable.”

Also at the summit, Huawei presented honorary awards to 12 long-term customers for their remarkable shared journey in the data communication domain. Furthermore, industry pioneers across finance, healthcare, transportation, electric power, and ISP shared real-world success stories in accelerating digital transformation.

Looking ahead, Huawei will remain committed to its “AI for All, All on Secure IP” vision, continuously upgrading its Xinghe Intelligent Network Solution under the “Secure and Intelligent Connectivity” philosophy to stride into the intelligent era with customers and partners.

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AnX Robotica Launches NaviCONNECT™: Connecting the Future of Capsule Endoscopy

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PLANO, Texas, July 26, 2026 /PRNewswire/ — AnX Robotica, a leader in advanced gastrointestinal diagnostic solutions, today announced the commercial launch of NaviCONNECT™, its next-generation cloud platform designed to streamline capsule endoscopy workflow, simplify practice management, and enhance connectivity across the NaviCam® portfolio of products.

NaviCONNECT provides healthcare providers with secure, cloud-based access to capsule studies and reporting, enabling clinicians to access studies from virtually anywhere. Designed to support the evolving needs of GI practices and health systems, NaviCONNECT delivers a modern, scalable platform that enhances operational efficiency, simplifies software updates, and provides the foundation for future innovations in artificial intelligence and enterprise connectivity.

“NaviCONNECT represents a significant milestone in our vision of delivering a fully connected capsule endoscopy ecosystem,” said Stu Wildhorn, Vice President of Marketing and Product Management at AnX Robotica. “By moving to a secure cloud-based platform, we are providing our customers the option of a simpler, more efficient way to manage capsule studies today while creating the infrastructure to support future AI capabilities, enterprise analytics, and expanded clinical workflow solutions.”

NaviCONNECT seamlessly integrates with the AnX Robotica NaviCam Small Bowel portfolio, including NaviCam SB with ProScan™ and NaviCam XS and is designed for future capsule technologies.

The launch of NaviCONNECT reinforces AnX Robotica’s commitment to advancing capsule endoscopy through innovative technologies that improve workflow, expand clinical capabilities, and enhance the experience for both providers and patients. As the foundation for the company’s digital strategy, NaviCONNECT will continue to evolve with new capabilities designed to support enterprise customers, AI-driven clinical insights, and the future of gastrointestinal diagnostics.

For more information about NaviCONNECT and the complete portfolio of AnX Robotica diagnostic technologies, visit www.anxrobotica.com.

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SOURCE AnX Robotica

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