Connect with us

Technology

transcosmos announces that the company has published the results of “Consumer to Business Communications Trend Survey 2024-2025.”

Published

1 year ago

on

80% of Consumers want 3 step problem solution process; pre-search, self-service on official websites, and a handoff to human support to ensure successful resolution

TOKYO, Dec. 10, 2024 /PRNewswire-PRWeb/ — transcosmos hereby announces that the company has published the results of “Consumer to Business Communications Trend Survey 2024-2025.” By improving customer service communication including pre-purchase advice and post-sale support services, businesses can enhance customer experience (CX), and ultimately increase earnings as well as competitiveness. In this report, transcosmos introduces survey results and analytical methods that will help clients achieve their goals. Please download the survey report on “transplus,” the company-owned media (no translation available). We hope you find this report valuable in developing your initiatives for optimizing your CX.

Quality of pre-purchase services and reputation of post-purchase services capture new customers.

■Survey overview

Designed by: transcosmos inc.Objective: Understanding the consumer to business communications trendPeriod: July 31 to August 5, 2024Method: Online surveyDownload here (no translation available): https://www.trans-plus.jp/data/2024cx

transcosmos began its proprietary annual Consumer to Business Communications Trend Survey in 2016. Since then, the report has been well-received by many clients, and is now popularly known as Com Survey. Under the theme of CX, the Com Survey 2024-2025 analyzes how consumers use communication channels including chat support, official websites, and AI auto-response generators, as well as analytical methods for measuring CX metrics and deriving priorities for improvement.

■Key findings
1. Text-based communication is on an upward trend. In particular, consumer intention to use chat is high at 55%, significantly exceeding the usage experience of 28%.

2. About 60% of consumers have already used a communication channel powered by generative AI. However, about 50% of those are dissatisfied with the service.

3. 65% of consumers prefer a hybrid chat service, a combination of self-service and chat agent support, and 50% want the same for AI-powered auto response.

4. 83% of consumers go through a three-step process; 1) website search, 2) self-service options on official corporate websites, and 3) a handoff to human support to ensure a successful resolution.

5. When self-service options work, 87% of consumers intend to use the option again, however, the rate gradually decreases as they shift to human support, and finally drops as low as 28% when they fail to solve their problems. Businesses not only need to improve the self-service completion rate, but also need a hybrid support channel that ensures a successful problem solution.

6. 81% of prospective customers prioritize companies based on the quality of pre-sale support including pre-sale advice and estimate services, while 84% prioritize companies with a higher reputation on post-purchase support such as after-sales service, maintenance and follow up services.

You can find the report on transcosmos owned media, transplus, which covers many more valuable findings. Use the evaluation items that break down pre-and post-purchase communication experience to conduct a competitive analysis to identify specific points for improvement, and enhance your earnings and further differentiate you from others. Please visit and download the survey report.

Building on the report findings, transcosmos will work with you in shifting your customer communication channels to online and setting your approach towards enhancing your CX strategies.

transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.Other company names and product or service names used here are trademarks or registered trademarks of respective companies.

About transcosmos inc.
transcosmos launched its operations in 1966. Since then, we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients’ business processes focusing on both sales expansion and cost optimization through our 182 bases across 35 countries/regions with a focus on Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients’ excellent products and services to consumers in 46 countries/regions around the globe. transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever-changing business environment. Visit us here https://www.trans-cosmos.co.jp/english/

Media Contact

transcosmos inc., transcosmos inc., +81-3-6709-2251, pressroom@trans-cosmos.co.jp, https://www.trans-cosmos.co.jp/english/

View original content to download multimedia:https://www.prweb.com/releases/transcosmos-announces-that-the-company-has-published-the-results-of-consumer-to-business-communications-trend-survey-2024-2025-302327008.html

SOURCE transcosmos inc.

Related Topics:
Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Technology

AFP Launches No Code AI for Finance Certificate to Upskill Finance Teams

Published

1 hour ago

on

April 29, 2026

By

New certificate empowers financial professionals with real-world AI skills that don’t require programming expertise

ROCKVILLE, Md., April 29, 2026 /PRNewswire/ — The Association for Financial Professionals (AFP) announced the launch of its No Code AI for Finance Certificate Program. Taught by an AI expert with a background in finance and operations, the virtual on-demand program goes beyond theory, providing practical applications of AI in finance.

Key takeaways

Practical curriculum: The certificate course, developed through feedback from finance practitioners, provides hands-on exercises and lessons on building a data foundation, training and interpreting machine learning models, generating insights with generative AI and embedding ethics in AI adoptionSelf-paced learning: Once registered for the certificate, eight hours of on-demand content across four modules are available in AFP Learn.Professional recognition: The certificate course is eligible for 9.6 CTP, FPAC and CCM Credits and provides a Digital Badge and printable certificate upon successful completion.

Why it matters
The finance function is at a critical turning point. Data volumes are growing while finance professionals are increasingly being asked to do more with less. The No Code AI for Finance Certificate equips teams to scale their impact by automating labor-intensive workflows and speeding up processes while maintaining accuracy.

Comprehensive curriculum
The certificate program includes four modules that are tailored to the specific needs of finance professionals:

Data Foundations for Trustworthy Finance Analytics: Learn about decision cycles AI can shorten, mitigation tactics for AI hallucinations, and the difference between supervised, unsupervised and generative tasks.Understanding the Full Machine Learning Process and Its Results: Learn to frame finance machine learning problems correctly, choose and defend the right success metrics for each task and translate model results into business-ready insights.Generative AI for Finance: Smarter Questions, Faster Insights: Learn to write prompts for GenAI, generate and refine GenAI-supported data-prep code, pressure test insights with GenAI and apply guardrails for GenAI.From AI Capability to Adoption & Ethics by Design: Learn to select and prioritize a first AI pilot, design an operating cadence, draft an ethics and risk control sheet, and define ROI and adoption KPIs.

Each module includes downloadable assets to help learners apply the lessons to their day-to-day work.

Key quote
“At AFP, we recognized a clear need for training that addresses finance-specific applications of AI. This certificate acts as a bridge to connect financial professionals to the transformative power of AI, ensuring they remain the indispensable strategic partners their organizations require,” said Pat Culkin, President & CEO of AFP.

Ready to lead AI adoption in your finance team?
Enroll in the certificate program and begin working toward the No Code AI for Finance Certificate.

FAQs
Who should enroll in this certificate program?
The program is designed for financial professionals at all levels looking to integrate AI into their workflows.

Are there any prerequisites for the course?
There are no prerequisites for this course. It is accessible to professionals of all technical backgrounds. No coding knowledge is required.

How is the course delivered?
The course consists of eight hours of on-demand content across four modules, which can be completed at the learner’s own pace.

How much does it cost to enroll in the certificate program?
The certificate program is $295 for AFP members and $495 for non-members.

About AFP®
Headquartered outside of Washington, D.C., and located regionally in Singapore, the Association for Financial Professionals (AFP) is the professional society committed to advancing the success of treasury and finance members and their organizations. Established and administered by AFP, the Certified Treasury Professional and Certified Corporate FP&A Professional credentials set standards of excellence in treasury and finance. Each year, AFP hosts the largest networking conference worldwide for about 7,000 corporate financial professionals.

Media contact
Joe Hodanich
Senior Director, Digital Strategy & Content
Association for Financial Professionals
Email: jhodanich@financialprofessionals.org

View original content to download multimedia:https://www.prnewswire.com/news-releases/afp-launches-no-code-ai-for-finance-certificate-to-upskill-finance-teams-302753219.html

SOURCE Association for Financial Professionals

Continue Reading

Technology

KT Corp. Files 2025 Annual Report on Form 20-F

Published

1 hour ago

on

April 29, 2026

By

SEOUL, South Korea, April 29, 2026 /PRNewswire/ — KT Corporation (NYSE: KT), South Korea’s largest integrated telecom and digital platform service provider, announced that it has filed its Form 20- F Annual Report on April 29th, 2026 for the year ended December 31, 2025 with the Securities and Exchange Commission of the United States. The report can be accessed on KT’s English website at https://corp.kt.com/eng in the Investors section under Business Report as well as the SEC’s Edgar database at www.sec.gov. Shareholders may also request a hard copy of the Form 20-F Annual Report that includes audited financial statements of 2025, free of charge, by sending an e-mail to the Company’s IR department at ktir@kt.com.

About KT Corporation (KRX: 030200; NYSE: KT)

KT Corporation is the leading integrated telecommunications and platform service provider based in South Korea. Principal services include mobile, Broadband, IPTV, B2B communications, and fixed-line telephony. The Company has industry-leading market presence in Broadband, media services, and fixed-line telephony by maintaining the No.1 market share positions. Also, the Company is the No.1 player in B2B communications and offers a wide range of digital transformation services (DC, Cloud, AI, etc.). Additionally, the Company possesses a well-balanced portfolio of diverse subsidiaries focusing on media/content, financial services, real estate developments, and commerce industries.

Forward-Looking Statements

This communication contains “forward-looking statements” that are based on our current expectations, assumptions, estimates and projections about us and the industries in which we operate. The forward-looking statements are subject to various risks and uncertainties. Generally, these forward-looking statements can be identified by the use of forward-looking terminology such as “anticipate,” “believe,” “estimate,” “expect,” “intend,” “project,” “should,” and similar expressions. Those statements include, among other things, the discussions of our business strategy and expectations concerning our market position, future operations, margins, profitability, liquidity and capital resources. We caution you that reliance on any forward-looking statement involves risks and uncertainties, and that although we believe that the assumptions on which our forward-looking statements are based are reasonable, any of those assumptions could prove to be inaccurate, and, as a result, the forward-looking statements based on those assumptions could be incorrect. The uncertainties in this regard include, but are not limited to, those identified in the risk factors discussed above. In light of these and other uncertainties, you should not conclude that we will necessarily achieve any plans and objectives or projected financial results referred to in any of the forward-looking statements. We do not undertake to release the results of any revisions of these forward-looking statements to reflect future events or circumstances.

IR department:
+82-70-4193-4036
ktir@kt.com

View original content:https://www.prnewswire.com/news-releases/kt-corp-files-2025-annual-report-on-form-20-f-302757200.html

SOURCE KT Corp.

Continue Reading

Technology

SK TELECOM CO. LTD. FILES ITS ANNUAL REPORT ON FORM 20-F

Published

1 hour ago

on

April 29, 2026

By

SEOUL, South Korea, April 29, 2026 /PRNewswire/ — On April 29, 2026, SK Telecom Co., Ltd. filed its Annual Report on Form 20-F for the year ended December 31, 2025 with the U.S. Securities and Exchange Commission. The 2025 Annual Report on Form 20-F can be viewed on www.sktelecom.com, as well as from the website of the U.S. Securities and Exchange Commission at www.sec.gov. Printed copies of SK Telecom’s complete audited financial statements (including footnotes) as of and for the year ended December 31, 2025 can be requested, free of charge, by written request to skt.ir@sk.com.

View original content:https://www.prnewswire.com/news-releases/sk-telecom-co-ltd-files-its-annual-report-on-form-20-f-302757201.html

SOURCE SK Telecom Co., Ltd

Continue Reading

Trending