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Tata Communications Readies Kaleyra AI: The Game Changing, AI-Powered Future of Customer Interactions

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MUMBAI, India, Dec. 13, 2024 /PRNewswire/ — Tata Communications (NSE: TATACOMM) (BSE: 500483), a leading global communications technology player, today announced Kaleyra AI — a future forward, artificial intelligence-powered flagship portfolio that’s set to redefine customer interactions.

The game changing portfolio will initially offer three distinct capabilities that go beyond traditional communication tools. Designed to integrate effortlessly with communication channels and live agent interfaces, the suite will leverage Generative AI (GenAI) to provide a competitive edge through streamlined, personalised and highly engaging customer interactions. The initial capabilities on offer comprise:

GenAI Template Generator for WhatsApp: The capability will enable the crafting of personalised templates and message variants for WhatsApp. The roadmap includes extending similar capabilities to other communication channels, such as SMS and rich communication services (RCS).
By crafting messages that resonate with the audience and leveraging each channel’s points of strength, enterprises will be able to automate marketing tasks and augment response rates, while maintaining consistent brand voice and relevance with their customers.Conversational AI Data Reporting: The advanced reporting capability will enable the transformation of complex data queries into insightful reports complete with engaging, easy-to-understand visualisations.
By processing natural language data queries from customers, it will deliver tailored, AI-powered analytics within seconds, enabling businesses to make swift, data-driven decisions and gain critical insights without their over reliance on business analytics teams.Conversational AI No-Code Builder: Going beyond basic interactions, the capability will empower business users to create ‘interaction assistants’ that offer natural, conversational responses (without any programming knowledge) in text and rich media formats for both customers and workforces, simplifying complex data analysis and accelerating decision-making.
The platform will also empower enterprise customer support and marketing teams to build rapport through intelligent and immersive engagement, thereby enhancing the overall user experience.

“Kaleyra AI represents a powerful leap forward and will be a force multiplier for enterprises to accelerate business growth,” said Mauro Carobene, Head of Customer Interaction Suite, Tata Communications. “For customer-facing roles, the portfolio will significantly improve engagement and interaction rates. In early controlled demos, we observed marked reductions in mean time-to-respond and resolve issues, especially during peak query volumes. For C-suite decision-makers, our generative AI-powered reporting and insights will enhance visibility into enterprise performance, all via a simple natural language interface.”

Kaleyra AI will initially be offered in beta to select Tata Communications customers early next year. A general availability release, on Tata Communications’ AI Cloud, is anticipated in the first half of 2025.

For more details on Kaleyra AI, click here.

Follow Tata Communications on:  X, LinkedIn, YouTube, Instagram 

About Tata Communications

A part of the Tata Group, Tata Communications (NSE: TATACOMM) (BSE: 500483) is a global digital ecosystem enabler powering today’s fast-growing digital economy in more than 190 countries and territories. Leading with trust, it enables digital transformation of enterprises globally with collaboration and connected solutions, core and next gen connectivity, cloud hosting and security solutions and media services. 300 of the Fortune 500 companies are its customers and the company connects businesses to 80% of the world’s cloud giants. For more information, please visit www.tatacommunications.com 

Forward-looking and cautionary statements

Certain words and statements in this release concerning Tata Communications and its prospects, and other statements, including those relating to Tata Communications’ expected financial position, business strategy, the future development of Tata Communications’ operations, and the general economy in India, are forward-looking statements. Such statements involve known and unknown risks, uncertainties and other factors, including financial, regulatory and environmental, as well as those relating to industry growth and trend projections, which may cause actual results, performance or achievements of Tata Communications, or industry results, to differ materially from those expressed or implied by such forward-looking statements. The important factors that could cause actual results, performance or achievements to differ materially from such forward-looking statements include, among others, failure to increase the volume of traffic on Tata Communications’ network; failure to develop new products and services that meet customer demands and generate acceptable margins; failure to successfully complete commercial testing of new technology and information systems to support new products and services, including voice transmission services; failure to stabilize or reduce the rate of price compression on certain of the company’s communications services; failure to integrate strategic acquisitions and changes in government policies or regulations of India and, in particular, changes relating to the administration of Tata Communications’ industry; and, in general, the economic, business and credit conditions in India. Additional factors that could cause actual results, performance or achievements to differ materially from such forward-looking statements, many of which are not in Tata Communications’ control, include, but are not limited to, those risk factors discussed in Tata Communications Limited’s Annual Reports. 

The Annual Reports of Tata Communications Limited are available at www.tatacommunications.com. Tata Communications is under no obligation to, and expressly disclaims any obligation to, update or alter its forward-looking statements.

© 2024 Tata Communications Ltd. All rights reserved.

TATA COMMUNICATIONS and TATA are trademarks or registered trademarks of Tata Sons Private Limited in India and certain countries. All third-party trademarks belong to their respective owners.

 

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TI celebrates 70 years of innovation in Europe alongside leading customers to engineer next-generation systems

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 Companies including ABB Robotics, Porsche, Schneider Electric and Husqvarna Group are working with TI to enable advancements in how the world moves, lives and works

News highlights:

TI is celebrating 70 years of operations in Europe, underscoring its commitment to helping customers across the continent and around the world solve their most complex engineering challenges.From early automotive electronics to today’s AI-driven infrastructure, TI has supported seven decades of technological advancement across Europe’s key industries.Through partnerships with key European companies, TI is shaping the future of mobility, automation and sustainable energy management.

MUNICH, Nov. 3, 2026 /PRNewswire/ — Texas Instruments (TI) (Nasdaq: TXN) is celebrating 70 years of operations in Europe, demonstrating its long history of semiconductor innovation, research and development, manufacturing and customer partnership in the region. This milestone is a key part of TI’s near 100-year legacy of driving the technological advancements that power the modern world. The anniversary coincides with TI’s participation at electronica 2026, November 10-13, in Munich, Germany.

“Our 70-year commitment to Europe is a significant part of our story, but it is also a reflection of TI’s passion – creating a better world by making electronics more affordable through semiconductors,” said Robert Berghoff, president of TI EMEA. “Our focus remains on empowering engineers in Europe and around the world as they navigate the transition toward more autonomous, AI-driven and intelligent systems. Whether through our local engineering or our global manufacturing scale, we are dedicated to providing reliable, high-performance semiconductors that help our customers solve their most complex design challenges.”

Innovating what’s next in intelligent systems
With the industry’s most comprehensive portfolio of more than 80,000 analog and embedded processing semiconductors, TI enables efficient power management, precise sensing, seamless connectivity and AI processing at the edge. Globally, TI helps more than 100,000 customers, including leading companies in Europe, accelerate innovation across key markets, from industrial automation systems that increase productivity to safer, more advanced vehicles.

Transforming industrial automation with ABB Robotics
As ABB Robotics advances the next generation of Autonomous Versatile Robotics (AVR™), physical AI is enabling robots to perceive, reason and act in increasingly dynamic industrial environments. Achieving this requires innovation across the technology stack, from sensing and computing to control and power management. TI semiconductor technology helps support the performance, efficiency and real-time control requirements of intelligent robotic systems. Technologies including real-time control microcontrollers, sensing solutions and motor-control components play an important role in enabling increasingly autonomous, adaptive and connected automation solutions.

“The transition toward physical AI and with it autonomous versatile robotics depends on advances across the entire technology ecosystem,” said Johan Ernlund, Global R&D Manager – Platform, ABB Robotics. “TI’s leadership in real-time processing, sensing and motor control provides important building blocks for the next generation of industrial automation. Together, we are helping create robotic systems that can operate safely, intelligently and efficiently in increasingly complex environments.”­­

Architecting next-generation vehicles with Porsche 
As the automotive industry shifts toward vehicles that are more intelligent and immersive, the need for advanced, efficient semiconductor solutions has never been more critical. In partnership with Porsche, TI is enabling a new era of automotive excellence through industry-leading audio and gallium nitride (GaN) technologies.

“Bringing next-generation vehicle experiences to our customers means that we are not just adopting technology, but actively driving it forward,” said Lars Heuken, Strategic Semiconductor Management, Porsche. “By working with TI to integrate GaN technology, we can achieve more efficient and compact designs without compromising on performance. This collaboration also allows us to define the next step in high-end audio performance, ensuring an exceptional experience inside the cabin.”

Powering AI from grid to gate with Schneider Electric
As AI infrastructure and sustainable energy drive unprecedented power demands, TI is partnering with Schneider Electric to solve critical design challenges and enable the next generation of AI data centers. By combining TI’s semiconductor innovations – including advanced power conversion, improved energy efficiency and scalable infrastructure – with Schneider Electric’s power management expertise, the two companies are enabling higher power density in increasingly compact footprints.

“At Schneider Electric, we’re focused on building a more sustainable and resilient future,” said Ard Verboon, Chief Procurement Officer, Schneider Electric. “As an enabler of the energy transition, we’re constantly seeking the high-efficiency power solutions that today’s critical design challenges demand. TI’s technologies provide the building blocks for systems that require resilience and efficiency, from energy management systems to industrial automation.”

Accelerating innovation in intelligent outdoor systems with Husqvarna Group 
As consumers demand greater convenience and reduced maintenance through more autonomous and connected outdoor products, engineers must accelerate the transition from concept to implementation at unprecedented speeds. TI and Husqvarna Group have been collaborating to bring next-generation products to market, from smart watering solutions to robot lawn mowers. By leveraging TI’s advanced development tools, Husqvarna Group engineers can optimize every stage of the development cycle, allowing them to focus on high-value innovation: building the smart, connected solutions that set new standards for precision and ease of use.

TI at electronica 2026
At electronica 2026, TI will showcase how its analog and embedded processing products are helping innovate what’s next in intelligent systems. Demonstrations include the latest advancements in automation, automotive, sustainable energy and more. Visit ti.com/electronica for more information.

About Texas Instruments
Texas Instruments Incorporated (Nasdaq: TXN) is a global semiconductor company that designs, manufactures and sells analog and embedded processing chips for markets such as industrial, automotive, data center, personal electronics and communications equipment. At our core, we have a passion to create a better world by making electronics more affordable through semiconductors. This passion is alive today as each generation of innovation builds upon the last to make our technology more reliable, more affordable and lower power, making it possible for semiconductors to go into electronics everywhere. Learn more at TI.com.

Trademarks
All registered trademarks and other trademarks belong to their respective owners.

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SOURCE Texas Instruments

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New Businessolver Research Finds CEOs and CHROs Expect Empathy to Cost Them Authority

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Data shows 59% of CEOs and 51% of CHROs expect their decisions to be challenged when they lead with empathy

DENVER, Nov. 3, 2026 /PRNewswire/ — The two executives most responsible for shaping workplace culture expect to pay a price for leading with empathy. In new Businessolver research, 59% of CEOs and 51% of CHROs (or Chief People Officers) say their decisions will be challenged if they lead with empathy. Yet 99% of CEOs and 88% of CHROs believe empathy contributes to business results.

The findings come from Part 2 of Businessolver’s 2026 State of Workplace Empathy C-Suite Special Report, “Inside America’s C-suite: What happens when executives don’t feel safe?” The study of 1,000 employees and 300 C-suite executives, including CEOs, CFOs, CIOs/CTOs, and CHROs/CPOs, is part of the company’s 11th annual study on empathy at work.

Executives name the CEO as the leader with the most influence over a culture of empathy. But 43% of CEOs fear they will lose respect if they demonstrate empathy at work, and 61% say empathy is hard to demonstrate consistently in their day-to-day work.

“Executives have overwhelmingly accepted the business case for empathy, but data shows many still don’t feel safe acting on it,” said Marcy Klipfel, chief engagement officer at Businessolver. “It’s a shocking trend that so many chief people leaders feel constrained in their ability to lead with the empathy employees need. When the CEO and CHRO brace for pushback every time they lead with empathy, that tension impacts how decisions are made. And ultimately, employees feel it long before it shows up in turnover or declining productivity.”

The report also surfaced patterns that complicate how boards and HR leaders think about culture at the top:

Empathy feels riskiest where it’s needed most. 78% of executives in toxic cultures fear losing respect for showing empathy, compared with 14% in non-toxic cultures, a 64-point gap.Executives and employees disagree about who sets the tone for empathy. Just 2% of executives say non-manager employees have the most impact on workplace empathy, compared with 32% of employees.Millennial executives report the most friction putting empathy into practice. 34% say empathy gets in the way of their personal business goals, more than twice the rate of Gen X executives (16%).Employees are 1.7X more likely than executives to report a mental health issue in the past year (55% vs. 33%). Among those affected, 54% of employees report depression, compared with 12% of executives.

The report details how each C-suite role experiences coworker intimidation and mental health strain differently. Taken together, Businessolver’s C-suite reports suggest business performance can look strong even as trust and psychological safety erode below the surface.

Download the full report at https://businessolver.com/resources/2026-state-of-workplace-empathy-c-suite-special-report-p2/

About Businessolver
Since 1998, Businessolver has delivered market-changing benefits technology that empowers empathetic service supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver’s unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.

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SOURCE Businessolver

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Buchanan & Edwards Wins Seven-Year Prime Contract to Support Critical National Security Missions

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New Award Expands BE’s Systems Integration and Technical Advisory Support for Critical National Security Missions

WASHINGTON, Nov. 3, 2026 /PRNewswire-PRWeb/ — Buchanan & Edwards (BE) announced today that it has been awarded a seven-year, Cost Plus Fixed Fee Level of Effort prime contract to provide systems integration, engineering, technical, and operational expertise in support of critical national security missions.

This award demonstrates the value BE brings at the intersection of technology, mission, and people.

Under the award, BE will provide highly skilled Systems Integrators (SI) and Systems Engineering Technical Advisor (SETA) professionals supporting complex mission requirements in the Chantilly, Virginia area. The work will span systems integration and interoperability, requirements development, technical analysis, program planning, risk identification and mitigation, technology assessment, and coordination across mission stakeholders.

“This is an important win for BE and a reflection of the trust our team has built through a deep understanding of our customers and their missions,” said Tara Davey, Mission Sector President at BE. “The work requires experienced professionals who can bring together technical expertise, sound analysis, and strong collaboration to help our customer navigate complex challenges and move critical mission priorities forward.”

Skilled personnel will work alongside government stakeholders to help coordinate technical activities, evaluate requirements and emerging technologies, identify and mitigate risks, and provide actionable recommendations that support informed decision-making.

“This award demonstrates the value BE brings at the intersection of technology, mission, and people,” said Chris Bellios, CEO of BE. “Winning a new seven-year prime contract is a significant milestone for our organization and reinforces the strength of our long-term growth strategy. It gives our teams the opportunity to bring the right expertise to the table, work alongside our customer, and deliver meaningful impact across missions of national importance.”

The award will create opportunities for cleared Systems Integrators, Systems Engineering and Technical Advisor professionals, engineers, analysts, and other technical specialists supporting missions in the Chantilly area.

Interested candidates can explore current opportunities at https://teambe.us/careers

About BE

Since 1998, BE has safeguarded the security and prosperity of the American people as a trusted partner to the defense, intelligence, law enforcement, and citizen services communities. We deliver unmatched technical and operational capabilities that drive mission success in today’s complex landscape. With a future-focused approach and an unwavering commitment to our clients, we design and implement solutions that strengthen, secure, and advance critical missions.

For additional information, please visit our websites at www.teambe.us

Media Contact: Scott King, sking@teambe.us

Media Contact

Scott King, Buchanan & Edwards (BE), 1 703-535-5511, sking@teambe.us, www.teambe.us

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SOURCE Buchanan & Edwards (BE)

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