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Infobip Research Unveils Opportunities for Brands to Engage Customers with Rich Communication Services (RCS) across APAC

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Indonesia, Malaysia, Philippines, India and Singapore record massive smartphone user bases

KUALA LUMPUR, Malaysia, Jan. 20, 2025 /PRNewswire/ — Global cloud communication platform, Infobip has unveiled a new report titled ‘RCS: A New Era of Customer Engagement,’ which highlights research by IDC on the transformative potential of Rich Communication Services (RCS) in the Asia-Pacific region. The research reveals how a global smartphone user base of 5.1 billion presents new opportunities for brands to deliver personalized, interactive, and secure messaging experiences through RCS, particularly in countries such as Indonesia (146.3 million users), Malaysia (28.6 million users), Philippines (60.4 million users), India (653.1 million users), and Singapore (6.4 million users). With iOS now supporting RCS, brands can reach a broader audience with rich, engaging content directly on users’ mobile phones.

As businesses increasingly adopt digital communication channels, the need for secure messaging has become critical with the rise in phishing attacks in 2024. With India, Japan, and Australia ranking among the top 10 most targeted countries, RCS helps businesses protect their customers from falling victim to phishing. By integrating verified sender IDs and brand logos, which add a vital layer of legitimacy to messaging campaigns, this security feature of RCS ensures that customers can easily distinguish authentic messages from malicious ones.

Beyond security, RCS empowers brands to deliver contextually relevant communication throughout the customer journey, fostering long-term customer value and loyalty. By 2029, the report predicts that 60% of G2000 firms will shift from traditional KPIs like sales and profit to experience-oriented metrics, such as customer journey analytics and omnichannel engagement. The effectiveness of RCS is already evident. In India, fintech platform BankBazaar saw an 80% higher click-through rate with RCS compared to SMS, which further increased to 130% with the use of GIFs. This innovation has doubled customer response rates and established RCS as a core component of their marketing strategy. Similarly, Niva Bupa, a leading insurance provider in India, achieved a 75% ROI and improved customer retention with RCS.

Ivan Ostojic, Chief Business Officer, Infobip, said, “As RCS becomes widely available on both Android and iOS, it is transforming the way brands interact with their customers. Highly personalized interactions have proven to be effective, with response rates several times higher than traditional communication channels, underscoring the value of tailoring communication to individual needs. With RCS, businesses can engage directly with customers through the native messaging app, delivering a more personalized and seamless experience.” He added, “RCS is not just a messaging channel but a vital component of a brand’s omnichannel strategy. In today’s competitive digital landscape, it empowers brands to build trust, drive engagement, and foster lasting relationships while meeting evolving customer expectations.”

Gain deeper insights into RCS and its impact on the APAC region by downloading the report. Click here.

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Recent award wins include:

Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024)Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024)Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024)Infobip named a leader in the CPaaS Leaderboard, Juniper Research (March 2024)Infobip ranked as number one Communications Platform as a Service (CPaaS) provider, in the inaugural MetriRank CPaaS Report from Metrigy (Dec 2023)Infobip named a leader in the CCaaS Leaderboard, Juniper Research (Dec 2023)Omdia Ranks Infobip as Leader for the second year running in its CPaaS Universe Report (Nov 2023)Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2023 (Sept 2023)Infobip named a leader in the Juniper Customer Data Platform Leaderboard Report (July 2023)Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2023 Vendor Assessment (doc #US50607923, May 2023)

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Guidewire Congratulates 2026 Innovation Award Winners – Beazley, Definity, and RCIS

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Winners applied AI across product development, claims, and software delivery, reducing manual work and speeding results

LAS VEGAS, Oct. 28, 2026 /PRNewswire/ — CONNECTIONS CONFERENCE — Guidewire (NYSE: GWRE) congratulates the winners of its 2026 Innovation Awards: Beazley, Definity, and RCIS. The annual awards honor Guidewire customers for their innovation in addressing evolving business needs, driving better experiences for their customers and agents, and delivering better results across the insurance lifecycle. Winners were announced during Guidewire Connections, the company’s annual customer conference.

The three 2026 Innovation Award winners are:

1. Beazley

Modernization across product development, broker submissions, and billing is helping Beazley improve speed and efficiency while creating a foundation for growth.

Beazley, a leading Lloyd’s syndicate and global specialty insurer, is transforming its policy administration and billing capabilities through a modern, connected Guidewire Cloud platform, creating a consistent global foundation while retaining the flexibility required for local market variations. Working with Capgemini, a Guidewire Consulting Global Strategic partner, Beazley implemented Guidewire PolicyCenter and BillingCenter, with the European solution delivered in approximately eight months.

The program addresses significant complexity across Beazley’s global specialty business, including rationalizing more than 200 marketable products into a condensed, streamlined set of products which reduced complexity and improved speed to market. Capgemini’s AI-enabled delivery model, combined with Guidewire’s Advanced Product Designer (APD), established a repeatable Product Factory approach enabling rapid development.

The transformation also connects Beazley’s digital and broker platforms with its core underwriting operations through Guidewire Integration Gateway, using API and event-driven integration to support broker submissions, customer and account data and policy servicing. Combined with a modernized billing capability, this creates a more connected digital insurance lifecycle and supports Beazley’s evolution towards increasingly AI-enabled underwriting.

These capabilities provide Beazley with a scalable modern core that simplifies the underlying technology landscape while supporting greater automation, product agility and continued growth across global specialty markets.

For additional information, visit the Beazley website.

2. Definity

Definity launched its first production agentic AI solution to manage and triage broker First Notice of Loss (FNOL) intake, replacing manual data re-keying with structured draft claims generated directly in Guidewire for a claims adjuster to review.

Developed in collaboration with Deloitte, a Guidewire Consulting Global Premier partner, the solution leverages a network of AI agents to classify submissions, extract and reason over information, and execute workflows to generate structured draft claims directly in ClaimCenter.  It provides a governed, traceable path from AI processing to claims operations, keeping adjusters firmly in the loop while reducing manual effort and improving speed and consistency.

Beyond modernizing FNOL intake, the initiative establishes a scalable foundation for deploying reusable, governed agentic AI capabilities across Definity’s claims lifecycle, accelerating future innovation.

For additional information, visit the Definity website.

3. RCIS

RCIS Tech Transformation in Crop Insurance, one of the insurance industry’s most complex and highly regulated lines of business, is modernizing operations with Guidewire InsuranceSuite, Jutro Digital Platform, data, and AI-first innovation

As part of its Passion for the Possible™ initiative, RCIS enlisted PwC, a Guidewire Consulting Global Strategic partner, to transform its legacy environment into a modern, unified platform powered by Guidewire Cloud Platform, delivering enhanced digital experiences for agents, underwriters, adjusters and customers.

Led by its vision to evolve in technology, ease and modern customer experience, RCIS and PwC leveraged Guidewire Advanced Product Designer (APD), Digital and AI-first engineering to accelerate delivery of a highly customized crop insurance solution. The transformation includes complex legacy data migration, integrated geospatial Farm Maps, automated Risk Management Agency (RMA) regulatory reporting, and streamlined core insurance operations all while maintaining business continuity through critical seasonal agricultural cycles. RCIS is among the top providers of crop insurance in the U.S. and one of only 12 Approved Insurance Providers (AIPs) of the Federal Crop Insurance Program. It is the only AIP to offer coverage in all 50 U.S. states through a national network of more than 3,700 agents.

It is anticipated the RCIS Guidewire transformation will set a new benchmark – in the agriculture industry and across the insurance industry as a whole – for modernizing complex insurance platforms, combining Guidewire Cloud innovation, deep industry expertise, and AI-first engineering to accelerate transformation and deliver measurable business value.

For additional information, visit the RCIS website.

“We congratulate this year’s Innovation Award winners and thank all participants and our consulting partners for their contributions,” said Brian Desmond, CMO, Guidewire. “These insurers applied AI to the work that runs their business and have measurable results to show for it. Agentic insurance is where the industry is heading: AI agents that execute work within the controls the insurer sets. These winners are showing how to get there, on Guidewire.”

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. More than 570 insurers in 44 countries, from new ventures to the largest and most complex in the world, rely on Guidewire products. With core systems leveraging data and analytics, digital, and artificial intelligence, Guidewire defines cloud platform excellence for P&C insurers.

We are proud of our unparalleled implementation record, with 1,700+ successful projects supported by the industry’s largest R&D team and consulting partner ecosystem. Our marketplace represents the largest partner community in P&C, where customers can access hundreds of applications to accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on X and LinkedIn.

Contact:

Melissa Cobb
Director, Public Relations
Guidewire Software, Inc.
+1.650.464.1177
mcobb@guidewire.com

NOTE: For information about Guidewire’s trademarks, visit https://www.guidewire.com/legal-notices.

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Coremail Strengthens Digital Ecosystem Ties at WPS Indonesia Roundtable 2026

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JAKARTA, Indonesia, Oct. 29, 2026 /PRNewswire/ — Coremail participated in the WPS Indonesia Digital Ecosystem Roundtable 2026 in Jakarta, joining technology companies, local service providers and enterprise representatives to discuss Indonesia’s digital transformation and ecosystem collaboration. The company also served as title sponsor of the evening networking reception.

As Indonesia’s digital economy evolves, businesses increasingly need solutions combining cloud infrastructure, AI, enterprise software and local services. Connecting these complementary capabilities can help providers and partners better address customer needs.

The event featured partner matching, collaborative solution discussions and executive roundtables, offering opportunities to explore technology integration, joint solutions, channel development and local service delivery.

Coremail exchanged perspectives with participants on enterprise communications, data security and digitalisation in Indonesia, exploring opportunities to address evolving business requirements with local partners.

Regan Deng, Vice President of Coremail, emphasised the importance of understanding local markets and customer needs. He noted that combining complementary strengths in technology, products, infrastructure and local services can help businesses develop solutions suited to their operational requirements.

Top, Coremail’s Thailand Project Manager, introduced the company’s product portfolio, global footprint and partnership opportunities, highlighting its enterprise email communications and security expertise.

Founded in 1999, Coremail’s portfolio includes the Coremail AI-Native Secure Email System, CACTER AI-Native Secure Email Gateway, Email Archive System, Email Delivery System and Secure Email Relay. Flexible deployment and integration capabilities help organisations address differing data security, IT infrastructure and business requirements, supporting secure and reliable enterprise communications.

Coremail has established cooperation with Indonesian cloud service provider CBN Cloud to jointly develop a cloud email service platform, combining Coremail’s email technology with local service capabilities to support Indonesian businesses.

The roundtable offered opportunities to strengthen local connections and explore further collaboration in enterprise email, email security and integrated digital solutions. Coremail will seek to deepen its Southeast Asian presence and work with local partners to address evolving customer needs through secure enterprise email, email security and AI-enabled solutions.

For more information, please visit: www.coremail.co.th

About Coremail

Coremail provides enterprise email and collaboration solutions, with over 27 years of innovation in secure communication technologies. It serves over 20,000 enterprise customers and supports over 1 billion end users, with solutions widely adopted across government, finance, education, healthcare and energy.

 

View original content:https://www.prnewswire.com/apac/news-releases/coremail-strengthens-digital-ecosystem-ties-at-wps-indonesia-roundtable-2026-302921912.html

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Straits Financial Services Pte Ltd Participates in First Trading Day of LME Steel HRC Shanghai Futures

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SINGAPORE, Oct. 29, 2026 /PRNewswire/ — Straits Financial Services Pte Ltd (SFSPL), a member of Straits Financial Group, announces its participation in the first trading day of the London Metal Exchange (LME) Steel HRC Shanghai futures contract on 27 October 2026.

SFSPL’s participation reflects its continued commitment to supporting the development of commodity derivatives markets and connecting clients with exchange-traded instruments to manage price risk.

The new contract is cash-settled in US dollars against the Shanghai Futures Exchange (SHFE) Hot-Rolled Coil (HRC) steel price, as converted by Commodity Pricing and Analysis Limited (CPAL). It marks the first time an SHFE metals price has been made available for trading on another exchange.

By bringing the SHFE HRC benchmark to LME, the contract provides international market participants with more direct access to this price. It also strengthens links between China’s steel market and the global trading community, supporting the risk-management needs of producers, traders, investors, and financial institutions.

“We are thrilled to participate in the first trading day of the LME Steel HRC Shanghai futures contract. The new contract broadens the range of instruments available to international participants seeking to manage steel price exposure,” said Mr Roger Quek, CEO and Managing Director of SFSPL.

Straits Financial Services looks forward to supporting the development of this market and helping its clients access relevant risk management solutions across global commodity markets.

About Straits Financial Services Pte Ltd

At Straits Financial Services Pte Ltd, we distinguish ourselves by promoting key and innovative contracts to support the financial and commodity derivative markets as well as providing products and services to fulfill the needs of every trader.

With a strong presence in Asia and a deep understanding of the global markets, we provide value to our clients by enabling global access with a local perspective. Established in 2010, Straits Financial Services Pte Ltd is part of Straits Financial Group which is headquartered in Singapore.

Straits Financial Services Pte Ltd provides a fully integrated service for our clients to access the financial and commodity derivative markets and we strive to build lasting relationships with our clients.

For more information, please visit our website at https://www.straitsfinancial.com.

This document is issued for information purposes only. This document is not intended and should not under any circumstances be construed as an offer or solicitation to buy or sell, nor financial advice or recommendation in relation to any capital market product. All the information contained herein is based on publicly available information and has been obtained from sources that Straits Financial Services Pte Ltd believes to be reliable and correct at the time of publishing this document.

Straits Financial Services Pte Ltd will not be liable for any loss or damage of any kind (whether direct, indirect or consequential losses or other economic loss of any kind) suffered due to any omission, error, inaccuracy, incompleteness, or otherwise, any reliance on such information. Past performance or historical record of futures contracts, derivatives contracts, and commodities is not indicative of the future performance. The information in this document is subject to change without notice.

If after reading the foregoing content you have any doubts in relation there to, please consult your own independent legal, financial and/or professional adviser.

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