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UM Launches Full Color Media Proposition with Groundbreaking Brand Building Research and Proprietary Growth Model

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Agency Urges Brands to ‘Stand Against Bland’ in Favor of a Full Color Approach to Media

NEW YORK, Jan. 30, 2025 /PRNewswire/ — UM, a global media agency network of IPG Mediabrands, today launched its new ‘Full Color Media’ proposition and philosophy.

Designed to revolutionize the way marketers build brands in the era of AI, Full Color Media heralds a new set of behaviors, approach and products across UM’s global network – embedding a growth mindset across the organization.

“Full Color Media is an omni-channel planning proposition designed to combat the existential threat of brands becoming bland. It unlocks the power of human ingenuity in a world where AI’s normative mechanic threatens not just a race to the bottom, but a race to the mean. To win the growth race for our valued clients, we need strategies that ‘Stand Against Bland”, said Susan Kingston-Brown, Global Brand President, UM.

“This new approach seamlessly blends the visibility of high-quality media impact with the vibrancy and variability of smaller, deeper touchpoints, creating a spectrum of media stories that come together to drive brand growth,” she continues. “In a world dominated by algorithm-driven media, it challenges outdated linear models and black-and-white decision making to drive real ‘difference’ and brand growth.”

Full Color Media is underpinned by a groundbreaking body of custom research on brand building in the era of AI. Conducted with over 10,000 brands and with 5 million data points, the research culminated in a bespoke ‘Brand Patterns’ marketing theory and proprietary model designed to grow and differentiate brands.

UM’s new model and research builds a clear understanding of the complex pattern of a brand, with insights into how to apply ‘difference’ and the ‘variance’ of that brand successfully. This deeper understanding means that AI learns more effectively, driving increased marketing efficacy. 

“Before we push the AI button, we must understand exactly what differentiates a brand so that we can train that AI to work effectively for us and make a Stand Against Bland,” continued Kingston-Brown. “Brand patterns enable us to understand the complexity, nuances and uniqueness of every brand–allowing us to elevate and distinguish them within their category–ensuring our communications deliver a disproportionately positive effect in market.” 

The Research 

Working in partnership with Associate Professor of Marketing, Felipe Thomaz, Saïd Business School, University of Oxford, UM analyzed a data set of over 10,000 brands for the last three years to identify how unique networks of brand associations and behaviors called “Brand Patterns” drive brand growth, defined as Purchase Intent and Consideration.  

The research revealed that brands are not purely funnel-based but reflect complex, unique and differentiating patterns. Every brand has its own unique, nuanced pattern informed by the interdependency and synergy of metrics across three essential components, the “3-Vs”:  

Visibility: includes metrics like Attention and Ad Awareness that cultivate distinctiveness and is the main driver of brand growth (64%). Vibrancy: measured through metrics like Social Engagement, Buzz and Word of Mouth, delivers brand relevancy through its connection with culture, and is an important accelerator of growth (11%).   Variability: containing metrics like Positive Impression and Quality, is key for incremental growth (25%) and differentiation by generating customer intrinsic value. 

“As we studied whether brands were using suitable go-to-market strategies, we found that even though all brands have unique patterns, they are often using similar media strategies, meaning they are not making the most of their Brand Pattern,” said Thomaz. “According to our research, Brand Patterns can provide marketers with new insights to illuminate their differentiated path to brand growth.” 

Brand Pattern Growth Model & Key Insights 

Observing unique patterns and driver relationships across the data set, structural modeling approaches were used to create the quantified Brand Pattern Model. 

“With the level of computational power and data at our fingertips today, there is a huge opportunity to go beyond simplified marketing models like the funnel,” said Dan Chapman, Global Chief Strategy Officer, UM. “We need a model that embraces complexity and leverages pattern recognition to define and quantify the unique nature of each brand. Our findings demonstrate that understanding and exploiting what makes a brand different is the number one driver of brand growth. This will only become more important as AI become more pervasive.”  

The model defines the relationships between the 3-Vs and their subcomponents and predicts key drivers of brand growth, taking into account the multiplier effects between brand metrics. For example, when Vibrancy metrics consistently operated with positivity, Visibility metrics performed exponentially. In many cases, ‘earned’ functioned as a catalyst to drive improved ‘paid’ media effectiveness.  

Looking across a variety of geographies, sectors and brands, the research uncovered core insights, including:  

In the US, Visibility is an important driver in the Payments Services and Credit Cards category, but brand growth was more likely to be driven by Variability than the category average. Despite this, most brands in the category use Visibility-led strategies with video being the #1 choice in the media mix.For the Alcoholic Drinks sector in Australia, Visibility was crucial for beer brands, pointing to a well-supplied category. However, for other alcohol like wine and spirits, Variability was a far more important driver of growth.In Mexico, the Cereals, Chocolate and Biscuits category, key drivers of incremental growth are Vibrancy and Variability. Larger brands showed a far greater contribution to growth from these factors.For British Health and Beauty brands, Variability drove around 30% of brand growth.  

“These deep category insights will allow us to look at any brand and assess not only its key growth drivers, but also how it interacts within its category and within the wider cultural spectrum. We can then build nuanced solutions to grow that brand and give it more powerful resonance in the world,” says Chapman.

“What I love most about Full Color Media is that it’s all fueled by our people; their deep understanding of human behavior and exceptional ability to uncover insights from the data and the world around them. It’s this combination of human intelligence and data that brightens our approach, transforming ordinary interactions into memorable, full-color experiences,” concludes Kingston-Brown.

About UM
The home of Full Color Media, UM is a global media agency committed to empowering brands to their full potential of growth by leveraging the power of brand patterns. As the leading global media network in IPG Mediabrands, UM operates in over 100 countries, with more than 3,000 people serving a roster of global clients including American Express, General Mills, Emirates, Kenvue, Levi Strauss & Co, Dyson, Enterprise holdings, Upfield, Just Eat Takeaway.com and Mattel. For more information, please visit https://www.umww.com/.  

Research Methodology 

The research consisted of an analysis of over 3 years of data across 17 countries from May 2021 through to April 2024, including YouGov brand tracking, social listening data, Google trends data and media spend across a total of 10,000 brands. The time series data was analyzed through structural modeling approaches in order to capture the complex network effects across metrics and quantify their ultimate contribution to brand growth, defined as the outcome of Purchase Intent and Consideration. 

View original content to download multimedia:https://www.prnewswire.com/news-releases/um-launches-full-color-media-proposition-with-groundbreaking-brand-building-research-and-proprietary-growth-model-302364587.html

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Bobby Lehew Named commonsku’s Chief AI Officer — an Industry First in Promo

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TORONTO, April 20, 2026 /CNW/ – commonsku, the connected workflow platform trusted by 950+ distributors driving $1.9 billion in network volume, today announced the creation of a dedicated AI + Strategy role, promoting Bobby Lehew to Chief AI Officer to lead the company’s AI initiative for customers and the platform. The move makes commonsku the first platform in the promotional products industry to invest at the leadership level in AI strategy shaped directly by distributor needs.

The new role bridges the gap between what AI can do and what commonsku’s customers need it to solve, owning the intelligence loop between customers, product, and the AI landscape. What makes the role distinct: it combines AI landscape intelligence, product strategy influence, direct customer engagement, and industry thought leadership in a single role.

A Natural Evolution

Lehew brings more than 30 years of experience in the promotional products industry to the role. Prior to joining commonsku, he was the CEO of Robyn Promotions, a company among the first wave of distributors who architected the model of technology driven e-commerce company stores in the industry, earning three consecutive Inc. 5000 rankings. Always tech-forward in his work, his industry recognition includes multiple Gold and Silver PPAI Pyramid Awards.

The shift to AI strategy is a natural next chapter for Lehew. At commonsku, he built the company’s content engine from scratch — co-hosting the skucast (350+ episodes, the #1 promotional products podcast) while leaning heavily into AI for all his work. He is editor of The AI Promo Brief, the industry’s go-to resource for AI developments in promotional products, and speaks frequently on the future of merch and the cultural shifts transforming how we sell. At PPAI Expo 2026, his AI session packed the room to capacity and was named a must-attend session by PPAI editors. The industry has been watching Lehew move deeper into AI for over a year. This role makes it official.

Investing in AI for Customers

“The industry is at an inflection point with AI, and distributors need a partner who understands their business,” said Catherine Graham, CEO of commonsku. “commonsku has always been built ‘by promo, for promo.’ Bobby has three decades of that expertise, a passion for helping our customers, and the strategic insight to shape AI tools for future growth. This role reflects our mission: making sure our AI tools solve real problems for real distributors.”

“The companies pulling ahead are the ones leading with customer intelligence – letting what they learn from their community shape what they build and advancing with the frontier of AI development. That’s what this role is designed to do. I’ll be talking with our customers at every level about AI and making sure the features we build make work smarter, drive growth, and eliminate friction.” said Lehew.

“Bobby and I have been creative partners for years, always pushing each other to see around corners for this industry,” said Mark Graham, President of commonsku. “We’ve launched multiple projects together and helped educate and raise the standard for what the future distributor can look like. This role is a natural evolution of that passion. He deeply understands the industry and the distributor’s pain points, and he sees with us an incredible opportunity with AI. We’re thrilled to build commonsku’s AI future together.”

commonsku’s AI investments are already in motion. The skubot Mockup Generator is in beta with Advanced and Enterprise customers, a new Opportunity Agent is entering beta as an AI-powered business intelligence tool, and the company’s immediate roadmap includes a Description Rewriter, Auto-Art Configuration, and a Presentation Generator with much more to come.

About commonsku

commonsku is the workflow platform of choice for the promotional products industry. Built by industry experts, it combines CRM, order management, and social collaboration tools in one cloud-based solution. Over 950 distributors and the industry’s largest suppliers rely on commonsku to power $1.9 billion in network volume. With commonsku, teams process more orders, work more efficiently, and grow their sales faster. Learn more at www.commonsku.com.

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The Oxygen Plan Corporation Files Utility Patent on O2OS™ Pre-Diagnostic Behavioral Health Architecture — Measurement, Routing, Reimbursement, Governance; 2008 Prior Art

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Four-layer architecture spans measurement, routing, reimbursement, and governance. 2008 filing predates the Apple App Store and the current generation of digital behavioral health platforms.

MINNEAPOLIS, April 20, 2026 /PRNewswire-PRWeb/ — The Oxygen Plan Corporation today filed a Track One (prioritized examination) utility patent application covering the O2OS™ architecture — spanning measurement, routing, reimbursement, and governance — with foundational disclosures dating to April 22, 2008.

We built the pre-diagnostic measurement layer to make risk visible before it becomes a clinical event. Our role is architecture and calibration. Deployment, operations, and vertical execution sit with institutional partners. — Eric Lucas, Founder-Governor • The Oxygen Plan Corporation

O2OS™ establishes a structured, pre-diagnostic measurement framework that makes behavioral health risk visible, routable, and economically measurable before it becomes a clinical event.

The 2008 filing predates the launch of the Apple App Store.

The subsequent 2009 PCT publication predates the current generation of digital behavioral health platforms.

THE ARCHITECTURE

O2OS™ is a four-layer operating system for behavioral health:

Measurement — Stress Number™, a composite score across Home, Work, and Social domains (each scored 0–100), designed to produce a bounded, interoperable pre-diagnostic behavioral health signalRouting — Smart Referral Engine™, threshold-triggered and tri-hierarchical, designed to match individuals to appropriate resourcesReimbursement — CPT-aligned workflow support, intended to enable billing integrationGovernance — the Automated Governance Utility™, a license registry and access control layer designed to support neutrality and structured participation

The system operates as a closed-loop architecture in which pre-diagnostic measurement informs routing, routing aligns with reimbursement pathways, and governance enables coordinated operation at scale.

STRUCTURAL GAPS

Behavioral health systems currently operate with two unresolved structural gaps:

Penetration Gap — the majority of individuals remain unmeasured at the pre-diagnostic stageRouting Gap — measured individuals are not consistently routed to appropriate resources

O2OS™ is designed as a pre-diagnostic measurement and routing architecture that addresses both conditions within a unified system.

FEDERAL ALIGNMENT

O2OS™ is aligned with established federal and reimbursement pathways, including CMS Coverage with Evidence Development (CED), CPT 96127 and CPT 96138, Medicaid 1115 Waivers, HEDIS quality measures, and CMS Aim 1 for prevention and early detection.

CLINICAL VALIDATION

Stress Number™ has been validated working in collaboration with Mayo Clinic (Archives of Psychology, 2018, N=292). O2OS™ functions as a pre-diagnostic measurement layer designed to support routing toward existing clinical tools and workflows.

About The Oxygen Plan Corporation

The Oxygen Plan Corporation develops O2OS™ — a pre-diagnostic measurement, routing, reimbursement, and governance architecture for behavioral health. Foundational disclosures date to 2008 prior art, with peer-reviewed clinical validation conducted working in collaboration with Mayo Clinic.

Learn more at:

www.theoxygenplan.com

Statements describe system architecture, intended capabilities, and alignment pathways. Implementation and outcomes vary by partner, deployment, and regulatory context.

Media Contact

Chris Lechuga, The Oxygen Plan Corporation, 1 877 897-6520, chris@rockerpr.com, www.theoxygenplan.com

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West Monroe Named in Customer Experience Strategy Consulting Services Landscape by Independent Research Firm

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Firm believes inclusion reflects its ability to connect customer experience, AI, and execution to measurable business outcomes

CHICAGO, April 20, 2026 /PRNewswire/ — West Monroe, a global business and technology consulting firm, announced it has been named among Notable Providers in The Customer Experience Strategy Consulting Services Landscape, Q2 2026. The report serves as a resource for executives and customer experience leaders evaluating customer experience strategy consulting providers, offering an overview of 28 providers across the market based on factors such as geographic focus, industry expertise, and business scenarios.

As organizations look to increase customer stickiness and drive growth, many are increasing investment in customer experience strategy while also exploring how AI can enable more personalized, efficient, and scalable experiences. At the same time, organizations face growing pressure to demonstrate clear business value—driving demand for partners that can embed data and AI into end-to-end customer journeys and translate those investments into measurable outcomes.

“Customer experience is evolving as AI expands what’s possible—and raises the bar for how organizations deliver it,” said Chuck Malone, Platforms & Customer Strategy Lead at West Monroe. “We believe our inclusion reflects our focus on helping clients move beyond strategy to execution, embedding data and AI into customer journeys in a way that improves engagement, strengthens retention, and delivers measurable business results.”

West Monroe brings longstanding experience helping organizations design and implement customer-centric strategies across industries including healthcare, banking, energy and utilities, insurance, and consumer & industrial products.

As part of the report, Forrester asked each provider included in the Landscape to identify the business scenarios for which clients most often engage them and highlighted extended scenarios that differentiate providers. In addition to the core business scenarios identified in the report—business assessment and analysis, customer research, and vision and strategy setting—West Monroe highlighted prioritization and roadmapping, technology transformation, and workforce enablement among the extended scenarios.

A core focus of the firm’s customer experience work is contact center and service transformation—helping organizations redesign customer journeys, modernize operations, and implement AI-enabled platforms to improve service experiences and reduce cost-to-serve.

The firm’s customer experience work has delivered measurable results for clients across industries, including:

Healthcare: Redesigned critical contact center workflows for a healthcare organization, improving first-call resolution by 68%, reducing clinic task volume by 33%, and increasing patient satisfaction.Energy & Utilities: Built a Salesforce-powered digital portal in 60 days to support solar rebate programs, reducing approval timelines by more than 60% and enabling administration of 25+ clean energy programs.Banking: Led a digital transformation for a mid-market bank, reimagining onboarding, servicing, and program management—driving more than $100M in new deposits, $550K+ in annual cost avoidance, and a 96% platform adoption rate.

Learn more about West Monroe’s customer experience services: https://www.westmonroe.com/services/customer-experience-platforms.

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here.

About West Monroe

West Monroe is a global business and technology consulting firm passionate about creating value for our clients. We co-create solutions that accelerate results now and prepare industries to tackle what’s next. We’re excited by the possibilities that technology creates. We work with our clients to deliver on the possible, building on their goals, generating fresh insights and creating inspiring outcomes.

We excel at the intersection of industry, strategy, people and technology—always driving rapid impact. Our all-in approach comes from our unique employee ownership structure. Our clients’ success is our success. From the beginning, our growth has come from putting people at the center. Fortune and USA Today consistently celebrate West Monroe as a top workplace, and we’re recognized as a leading consultancy by Forbes and Business Insider. Let’s find more value for your business.

Share our passion at westmonroe.com

Media Inquiries
Christina Galoozis
Director, Communications & Public Relations
cgaloozis@westmonroe.com
847-302-1762

Shira Cohen
Manager, Public Relations
scohen@westmonroe.com
443-841-6879

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