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Chatbot Market to Grow by USD 9.6 Billion from 2025-2029, Benefits of Chatbot Solutions Boosting Revenue, AI Impact on Market Landscape – Technavio

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2 years ago

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NEW YORK, Feb. 10, 2025 /PRNewswire/ — Report with market evolution powered by AI – The global chatbot market size is estimated to grow by USD 9.6 billion from 2025-2029, according to Technavio. The market is estimated to grow at a CAGR of  42.9%  during the forecast period. Several benefits associated with using chatbots solutions is driving market growth, with a trend towards integration of chatbots with communication channels. However, lack of awareness and standardization of chatbot services  poses a challenge. Key market players include 247.ai Inc., Acuvate, Aivo, Amazon.com Inc., Avaamo Inc., Botsify, Conversica Inc., Creative Virtual Ltd., eGain Corp., Google LLC, Inbenta Holdings Inc., International Business Machines Corp., Kore.ai Inc., Meta Platforms Inc., Microsoft Corp., OpenAI L.L.C., Oracle Corp., ServiceNow Inc., Teneo, and Zoom Video Communications Inc..

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Chatbot Market Scope

Report Coverage

Details

Base year

2024

Historic period

2019 – 2023

Forecast period

2025-2029

Growth momentum & CAGR

Accelerate at a CAGR of 42.9%

Market growth 2025-2029

USD 9631.4 million

Market structure

Fragmented

YoY growth 2022-2023 (%)

31.1

Regional analysis

North America, APAC, Europe, South America, and Middle East and Africa

Performing market contribution

APAC at 37%

Key countries

US, China, UK, Canada, Brazil, Germany, Japan, India, Spain, and UAE

Key companies profiled

247.ai Inc., Acuvate, Aivo, Amazon.com Inc., Avaamo Inc., Botsify, Conversica Inc., Creative Virtual Ltd., eGain Corp., Google LLC, Inbenta Holdings Inc., International Business Machines Corp., Kore.ai Inc., Meta Platforms Inc., Microsoft Corp., OpenAI L.L.C., Oracle Corp., ServiceNow Inc., Teneo, and Zoom Video Communications Inc.

Market Driver

The chatbot market is experiencing significant growth with trends like Generative models and Natural Language Processing (NLP) taking center stage. OpenAI’s GPT-4 and AI advancements are driving the development of self-learning chatbots and LLMs. Chatbot solutions are being adopted by various industries including IT and ITeS, Telecom, Healthcare, and Financial organizations. Audio/voice bots and messaging facilities are becoming popular for customer service activities. NLP technology helps chatbots understand customer intent and prompt relevant answers. Open AI chatbot, standalone and website chatbots, and messenger applications are transforming customer experience touchpoints. AI and NLP software applications are enabling virtual assistants to provide instant service and actionable insights. Consumer analytics and recommendation algorithms are enhancing online shopping interaction and in-store purchases. Chatbot developers are focusing on integrating voice recognition and messaging services on social networking sites. Enterprises are leveraging chatbots for handling customer queries and leads, mobile alerts, updates, and nearby stores opening hours and contact information. Chatbot technology is revolutionizing customer service by providing correct information around the clock, reducing the workload on customer service employees, and improving overall customer experience. 

Chatbots have become an essential component of omnichannel communication strategies, enabling businesses to engage with customers on various platforms. Microsoft Bot Connector, a communication service, facilitates this integration by linking bots with channels like Skype, email, and more. The widespread use of the internet, digitalization, and mobile devices have transformed interactions between people and companies. For instance, Meta (Facebook)-owned messaging apps, Messenger and WhatsApp, send 60 billion messages daily, surpassing the number of global SMS messages. Facebook’s significant user base in the chatbot sector allows users to receive bank notifications from institutions like Bank of America and order food from businesses such as Burger King. 

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 Market Challenges

The chatbot market is experiencing significant growth due to advancements in AI technology, particularly generative models and Natural Language Processing (NLP). OpenAI’s ChatGPT and GPT-4 are leading the way with their advanced conversational experiences. However, challenges remain for chatbot developers, including integrating self-learning capabilities, supervised machine learning, and NLP technology to accurately understand and respond to customer intent. IT and ITeS, telecom, healthcare, financial organizations, grocery outlets, and other industries are adopting chatbot solutions to enhance customer service activities. Messaging facilities on platforms like WhatsApp, WeChat, Facebook Messenger, and messenger applications are driving this trend. Audio/voice bots and standalone chatbots are popular choices for enterprises looking to handle customer queries outside of working hours. Chatbot developers are also leveraging consumer analytics and recommendation algorithms to provide actionable insights and improve user experience. AI and NLP software applications are transforming virtual assistants into intelligent customer experience touchpoints, prompting relevant answers to user queries and providing instant service. Market requirements include integrating voice recognition, SMS, and APIs to create a seamless user experience. In the chatbot industry, AI language tools like ChatGPT are revolutionizing conversational experiences across various messaging channels and social networking sites. Organizations are using chatbots to generate leads, facilitate in-store purchases, and provide mobile alerts and updates. However, challenges remain, such as ensuring correct information and handling complex customer queries. Chatbot solutions must continue to evolve to meet market requirements and provide a positive user experience.The chatbot market faces significant challenges, including low awareness and standardization of chatbot services in developing countries like Brazil and India. These regions lack sufficient IT infrastructure and vendor penetration, resulting in limited knowledge about chatbot technology. Security concerns, such as privacy and data protection, also hinder market growth, raising valid concerns among potential users. These factors collectively restrict revenue generation in the global chatbot market.

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Segment Overview 

This chatbot market report extensively covers market segmentation by  

End-userRetailBFSIGovernmentTravel And HospitalityOthersProductSolutionsServicesGeographyNorth AmericaAPACEuropeSouth AmericaMiddle East And Africa

1.1 Retail- The retail industry is experiencing significant growth in the adoption of chatbots, particularly in the e-commerce sector. Major players like Amazon, Flipkart, Alibaba, and Snapdeal are integrating chatbots to improve customer experience during online product searches. These chatbots facilitate quick and effective resolution of payment-related queries, enhancing overall service levels. Retailers face the challenge of providing an efficient shopping experience on mobile platforms, as shoppers increasingly prefer mobile devices. Brands such as Swiggy and Goibibo have launched chatbot features to cater to this trend. AI-integrated chatbots offer immense potential in both e-commerce and brick-and-mortar stores. By analyzing customer purchase behavior and preferences, chatbots can provide personalized product recommendations. Integration into e-commerce platforms and availability 24/7 make chatbots an indispensable tool for retailers, driving market growth during the forecast period.

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Research Analysis

The chatbot market is experiencing significant growth due to advancements in generative models and natural language processing (NLP) technology. GPT-4, a new generation of language models, is revolutionizing the way chatbots understand and respond to user queries. Self-learning chatbots use AI technology to improve their responses based on user interactions, providing more accurate and prompt relevant answers. Messaging facilities have become the new customer service touchpoints for various industries, including financial organizations and grocery outlets. NLP software applications enable chatbots to understand user intent and provide personalized solutions. Open AI chatbots, such as ChatGPT, are leading the way in consumer analytics and virtual assistance, enhancing the overall customer experience. APIs allow for seamless integration of chatbots into existing systems, making them an essential tool for businesses looking to streamline their customer service activities.

Market Research Overview

The chatbot market is experiencing significant growth due to advancements in generative models and natural language processing (NLP) technology. GPT-4, the latest AI model, is revolutionizing chatbot solutions by enabling self-learning and understanding context. NLP technology is the backbone of these chatbots, allowing them to understand customer intent and prompt relevant answers. Chatbot solutions are not limited to text-based interactions. Audio/voice bots are gaining popularity, especially in IT and ITeS, telecom, healthcare, and financial organizations. Messaging facilities on messenger applications like WhatsApp, WeChat, and Facebook Messenger have become essential customer service touchpoints. AI and NLP software applications are transforming industries, from customer service activities in enterprises to grocery outlets and financial organizations. Consumer analytics provides actionable insights, enabling personalized recommendations and leads. Chatbot developers are creating standalone chatbots and website chatbots, integrating voice recognition and recommendation algorithms. Instant service through chatbots is becoming a must-have for online shopping interactions, product selections, and mobile alerts. Organizations are leveraging chatbots to handle customer queries, reducing the workload on customer service employees and improving customer experience. Messaging services and social networking sites are essential channels for these chatbots, providing 24/7 service and correct information to customers.

Table of Contents:

1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation

End-userRetailBFSIGovernmentTravel And HospitalityOthersProductSolutionsServicesGeographyNorth AmericaAPACEuropeSouth AmericaMiddle East And Africa

7 Customer Landscape
8 Geographic Landscape
9 Drivers, Challenges, and Trends
10 Company Landscape
11 Company Analysis
12 Appendix

About Technavio

Technavio is a leading global technology research and advisory company. Their research and analysis focuses on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions.

With over 500 specialized analysts, Technavio’s report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio’s comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.

Contacts

Technavio Research
Jesse Maida
Media & Marketing Executive
US: +1 844 364 1100
UK: +44 203 893 3200
Email: media@technavio.com
Website: www.technavio.com/

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SOURCE Infiniti Research, Inc.

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LAZARD GLOBAL TOTAL RETURN AND INCOME FUND DECLARES MONTHLY DISTRIBUTION AND ISSUES ESTIMATED SOURCES OF THE DISTRIBUTION ANNOUNCED IN SEPTEMBER

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22 minutes ago

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October 22, 2026

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NEW YORK, Oct. 22, 2026 /PRNewswire/ — Lazard Global Total Return and Income Fund, Inc. (the “Fund”) (NYSE:LGI) is confirming today, pursuant to its Managed Distribution Policy, as previously authorized by its Board of Directors, a monthly distribution of $0.15340 per share on the Fund’s outstanding common stock. The distribution is payable on November 24, 2026, to shareholders of record on November 10, 2026. The ex-dividend date is November 10, 2026.

The Fund will pay a previously declared distribution today, October 22, 2026. The following table sets forth the estimated amounts of the current distribution and the cumulative distributions paid, including today’s distribution, from the following sources: net investment income, net realized capital gains (short-term and long-term), and return of capital. All amounts are expressed per share of common stock and are based on accounting principles generally accepted in the US, which may differ from federal income tax regulations.

Current Distribution

% of the Current Distribution

Total Cumulative Distributions for the Fiscal Year to Date

% of the Total Cumulative Distributions for the Fiscal Year to Date

Net Income

$0.02003

13 %

$0.20541

13 %

Net Realized Short-Term Capital Gains

$0.00000

0 %

$0.00000

0 %

Net Realized Long-Term Capital Gains

$0.13337

87 %

$0.80950

53 %

Return of Capital

$0.00000

0 %

$0.51909

34 %

Total

$0.15340

100 %

$1.53400

100 %

Average annual total return (in relation to NAV) for the 5-year period ending on September 30, 2026

6.36 %

Annualized current distribution rate expressed as a percentage of NAV as of September 30, 2026

10.22 %

Cumulative total return (in relation to NAV) for the fiscal year through September 30, 2026

5.81 %

Cumulative fiscal year distributions as a percentage of NAV as of September 30, 2026

7.66 %

You should not draw any conclusions about the Fund’s investment performance from the amount of this distribution or from the terms of the Fund’s Managed Distribution Policy.

The Fund estimates that it has distributed more than its net investment income and net realized capital gains; therefore, a portion of your distribution may be return of capital. A return of capital may occur, for example, when some or all of the money that you invested in the Fund is paid back to you. A return of capital distribution does not necessarily reflect the Fund’s investment performance and should not be confused with “yield” or “income”.

The amounts and sources of distributions reported above are only estimates and are not being provided for tax reporting purposes. The actual amounts and sources of the amounts for tax reporting purposes will depend upon the Fund’s investment experience during the remainder of its fiscal year and may be subject to changes based on tax regulations. The Fund provides financial intermediary firms the information necessary to produce the Form 1099-DIV, and then the relevant financial intermediary firm will send you a Form 1099-DIV for the calendar year that will tell you how to report these distributions for federal income tax purposes. If you have any questions, or need additional information, please call us at 1-800-823-6300.

Portfolio data as of September 30, 2026, including performance, asset allocation, top 10 holdings, sector weightings, regional exposure, and other Fund characteristics have been posted on Lazard Asset Management’s (“LAM”) website, www.LazardAssetManagement.com.

The Fund’s investment objective is total return, consisting of capital appreciation and current income. The Fund’s net assets are invested in a portfolio of approximately 60 to 80 US and non-US equity securities, including American Depository Receipts, generally of companies with market capitalizations greater than $2 billion, and may include investments in emerging markets. The Fund also invests in emerging market currencies (primarily by entry into forward currency contracts), or instruments whose value is derived from the performance of an underlying emerging market currency, and also may invest in debt obligations, including government, government agency and corporate obligations and structured notes denominated in emerging market currencies.

An indirect subsidiary of Lazard, Inc. (NYSE: LAZ), LAM, the Fund’s investment manager, offers a range of equity, fixed-income, and alternative investment products worldwide. As of September 30, 2026, LAM and affiliated asset management companies in the Lazard Group managed $284.0 billion worth of client assets. For more information about LAM, please go to www.LazardAssetManagement.com.

Media contact:

Investor contact:

Aziz Nayani, +1 212 632 6042

Ben Wulfsohn, +1 800 823 6300

aziz.nayani@lazard.com

ben.wulfsohn@lazard.com 

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SOURCE Lazard Global Total Return and Income Fund, Inc.

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Norton LifeLock Benefit Solutions Introduces Norton Money Workplace

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22 minutes ago

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October 22, 2026

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New offering combines financial visibility and protection with personalized guidance, planning and earned-wage access for life’s most important financial moments

TEMPE, Ariz., Oct. 22, 2026 /PRNewswire/ — Norton LifeLock Benefit Solutions, the employee benefits division of Gen (NASDAQ: GEN), has announced the launch of Norton Money Workplace, a new financial wellness benefit employers can offer employees to help them better understand, protect and grow their financial lives through one connected experience.

As employees navigate an increasingly complex financial landscape — from managing everyday expenses and debt to planning for retirement, education, and major life events — they’re also facing growing exposure to scams, fraud and identity threats. At the same time, employers are looking for benefits that deliver meaningful everyday value while helping reduce the financial stress that impacts employee wellbeing. Norton Money Workplace is designed to meet both needs by bringing together financial visibility, protection, personalized guidance, and planning into one experience. It helps employees manage debt, plan for education expenses, prepare for retirement, and navigate major financial decisions at every stage of life.

“Most financial wellness benefits solve one problem or serve one moment in an employee’s life. We saw an opportunity to do something different,” said Tim Hong, Global Head of Financial Wellness Technology at Gen. “Employees need support that’s just as relevant when they’re building financial habits as when they’re buying a home, navigating student loans or preparing for retirement. Our goal is to give employers a benefit that grows with their workforce and helps employees feel more confident navigating whatever life brings. That’s the future we’re building toward.”

Norton Money Workplace delivers that support for employees through four core capabilities. Together, they help employees understand where they stand financially, identify the steps they can take next, and build greater financial confidence over time:

Financial Visibility: Securely connect accounts to understand spending, cash flow, net worth, and credit in one place so employees have a clearer picture of their overall financial position.Financial Protection: Helps catch potential issues earlier and guides employees to take action before they become a larger issue.Guidance & Education: Employees receive personalized financial insights and expert-created education so they can better understand their options and determine appropriate next steps.Planning & Action – Employees can build personalized financial and retirement plans, navigate education costs and student debt, connect with Certified Financial Professional coaching, and receive actionable direction for important financial decisions.

Gen has spent decades helping people stay safer in an increasingly connected world through Cyber Safety, online privacy and identity protection. Today, its solutions also support people’s financial lives, from understanding spending and credit to planning for major decisions. Norton Money Workplace builds on that foundation, bringing Cyber Safety, identity protection and financial wellness together in a single benefit. Rather than employers and their payroll partners stitching together separate point solutions, they get one connected experience, and employees get support that protects their finances, identity and safety online, all in one place. 

“Employees are managing more of their financial lives online than ever before, and they need benefits that reflect that reality,” said Casey Cullinan, Head of Norton LifeLock Benefit Solutions at Gen. “By bringing together trusted cyber protection with proven financial technology, we’re helping employers deliver support that’s more relevant, more useful and built for the way people live today. It’s another example of how we’re delivering more value by connecting Gen’s strengths across our portfolio.”

Norton Money Workplace marks the next chapter in Gen’s journey to protect and empower people’s digital and financial lives. For decades, Norton and LifeLock have helped people stay safer online through Cyber Safety and identity protection — and more recently, through tools that help them understand and manage their money. Norton Money Workplace builds on that foundation, bringing these capabilities together in a single employee benefit, with more to come as Gen’s employee benefits division works toward an even more connected, all-in-one solution for employees’ digital and financial lives. Norton Money Workplace will be available beginning in December 2026. Learn more here.

About Norton LifeLock Benefit Solutions, part of Gen 

Norton LifeLock Benefit Solutions helps employers equip their employees with digital and financial protection through comprehensive benefits that combine award-winning technology with expert restoration support. Norton LifeLock Benefit Solutions is part of Gen (NASDAQ: GEN), a global company dedicated to powering Digital Freedom with a family of trusted consumer brands including Norton, LifeLock and MoneyLion. Gen empowers nearly 500 million users in more than 150 countries through its products and services that span cybersecurity, online privacy, identity protection and financial wellness. Through Norton LifeLock Benefit Solutions, Gen brings that protection into the workplace, partnering with more than 12,000 employers to help employees safeguard their identities, navigate digital risks and take greater control of their financial lives. Learn more at GenDigital.com. 

Media Contact

Audra Proctor
Gen
Press@GenDigital.com 

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SOURCE Gen Digital Inc.

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Quantinuum to Report Third Quarter Financial Results on November 5, 2026

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22 minutes ago

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October 22, 2026

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BROOMFIELD, Colo., Oct. 22, 2026 /PRNewswire/ — Quantinuum Inc. (NASDAQ: QNT) (“Quantinuum”) today announced it will release its financial results for the third quarter ended September 30, 2026, on November 5, 2026, after market close.

Quantinuum will host a conference call at 5:00 PM Eastern time that same day to discuss its financial results. The call will be available through a live webcast available here.

An archive replay of the webcast will be made available on the Quantinuum Investor Relations website following the call and will remain available for one year.

About Quantinuum

Quantinuum is a leading quantum computing company offering a full-stack platform designed to make quantum computing deployable in real-world environments. The company has commercially deployed multiple generations of quantum systems built on the well-established QCCD architecture, which it has implemented with novel designs and capabilities to achieve the industry’s highest accuracy levels based on average two-qubit gate fidelity as of December 31, 2025. Quantinuum has active engagements with market leaders across pharmaceuticals, material science, financial services, and government and industrial markets. Quantinuum’s headquarters is in Broomfield, Colorado, with additional facilities across the United States, United Kingdom, Germany, Japan, Qatar and Singapore.

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