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Transforming Customer Experiences: Unleashing Technology’s Potential

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Team Marksmen Network’s CX Transformation Conclave to spotlight technology’s role in redefining customer journeys and driving business growth

BANGALORE, India, March 20, 2025 /PRNewswire/ — In an era where digital innovation sets the pace, the pursuit of exceptional customer experiences (CX) has become a cornerstone of business success. As technology rapidly evolves, companies must embrace transformative tools to create seamless, personalised, and impactful customer journeys.

India’s leaders and organisations are clearly cognisant of this wave of change, with India ranking third globally and leading the way in the Asia-Pacific region when it comes to CX maturity. And even though 79% of Indian firms today agree that CX is a means to drive revenue, only 17% of businesses are able to provide ‘exceptional’ customer service. This leaves a lot of headroom for growth and direction by industry experts on how to create new growth pathways.

The upcoming Bengaluru edition of Team Marksmen Network’s CX Transformation Conclave, set to be held on March 21st 2025, will delve deep into the art and science of crafting customer-centric strategies. With an array of industry luminaries sharing their insights, the conclave aims to equip businesses with the tools to build future-ready capabilities, tap into emerging technologies, and craft meaningful connections with their customers. Expect thought-provoking discussions, actionable takeaways, and a unique opportunity to engage with pioneers shaping the future of CX, who will deliberate on:

Omnichannel integration for improved CXEX for CX: Building high performance customer service teamsLeveraging AI to modernize customer journey mappingThe 3 A’s of Next-Gen Customer ExperienceBalancing digital interaction with human empathy

…and much more

The key lies in leveraging technology that doesn’t just sit atop the CX strategies but truly integrates with them. Putting people first while integrating tech enhances the ability to connect with customers, while retaining the human touch. A few companies embody this spirit of change and innovation, and they will be recognised as Masters of CX. These organisations have thoughtfully crafted CX that is rooted in purpose, delivering experiences that are supercharged and impactful while being acutely focused on discovering and delivering on critical customer needs.

This industry-centric platform has been brought to life by its industry partners, namely the Presenting Partner NICE, AI Transformation Partner Exotel, and Associate Partner Ubona Technologies.

Offering his thoughts ahead of the event, Rajesh Khubchandani, Co-Founder and MD, Team Marksmen Network, said, “Customer experience is no longer just about service; it’s about creating meaningful, memorable moments at every touchpoint. As technology continues to redefine these interactions, businesses have a unique opportunity to turn customer engagement into a true competitive advantage. The CX Transformation Conclave is a platform for industry leaders to exchange insights, uncover strategies, and explore the limitless possibilities of technology-driven CX innovation.”

To know more about this unique initiative, write to Team Marksmen at contact@teammarksmen.com.

About Team Marksmen

Through an array of bespoke industry-centric knowledge platforms, using a variety of formats, such as Roundtables, Summits & Conferences, Workshops, and Recognition Ceremonies, Team Marksmen helps senior industry decision makers navigate through issues of critical importance and informs their world-view for better decision-making.

Team Marksmen has successfully executed more than 50 events that have featured 1500+ brands, helping businesses across industries create opportunities to engage audiences through on-ground and virtual experiences.

The organisation empowers industry leaders by providing them with insights, ideas, and opportunities that fits their unique industry and context. Through content shared via its flagship website, Marksmen Daily, and print magazine ‘in Focus‘ focused on business, leadership, and lifestyle, they help advance the practice of management. Meanwhile, through strategic initiatives like Marksmen Media, it helps organisations achieve objective through a plethora of bespoke digital and content strategies.

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Shenzhen Unveils APEC China 2026 Host-City Theme Song and Music Video

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SHENZHEN, China, Nov. 1, 2026 /PRNewswire/ — The host-city theme song for APEC China 2026, Meet You Where Wonders Bloom (在奇迹之城遇见你), was produced by the Publicity Department of the CPC Shenzhen Municipal Committee and created by Shenzhen Media Group. Written and composed by He Muyang, Vice Chairman of the Chinese Musicians Association and a Shenzhen-based musician, the song is performed by popular singers Jane Zhang and Joseph Zeng. With its fresh, youthful pop sound, the song tells the stories of ordinary dreamers, weaving together personal aspirations, Shenzhen’s remarkable development, and the broader vision of Asia-Pacific cooperation.

Released alongside the song, the music video goes beyond showcasing Shenzhen’s cityscape to put people at the heart of the story. Through the experiences of people from all walks of life, particularly young people and those from overseas, it captures the energy and appeal of Shenzhen, the City of Miracles, and its warm welcome to the world. Running 4 minutes and 45 seconds, the video features 176 shots filmed across Shenzhen, with more than 100 residents appearing on screen. From location coordination and filming support to bringing participants together, the production was a citywide effort. More than just a music video, it became a shared expression of Shenzhen’s enthusiasm as APEC host city.

From a refreshing melody to a city ready to welcome the world, Shenzhen is embracing its role as APEC host with openness and inclusiveness, extending a warm invitation to guests from near and far to gather in Shenzhen.

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SOURCE Shenzhen Media Group

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Shenzhen Unveils APEC China 2026 Host-City Theme Song and Music Video

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SHENZHEN, China, Nov. 1, 2026 /PRNewswire/ — The host-city theme song for APEC China 2026, Meet You Where Wonders Bloom (在奇迹之城遇见你), was produced by the Publicity Department of the CPC Shenzhen Municipal Committee and created by Shenzhen Media Group. Written and composed by He Muyang, Vice Chairman of the Chinese Musicians Association and a Shenzhen-based musician, the song is performed by popular singers Jane Zhang and Joseph Zeng. With its fresh, youthful pop sound, the song tells the stories of ordinary dreamers, weaving together personal aspirations, Shenzhen’s remarkable development, and the broader vision of Asia-Pacific cooperation.

Released alongside the song, the music video goes beyond showcasing Shenzhen’s cityscape to put people at the heart of the story. Through the experiences of people from all walks of life, particularly young people and those from overseas, it captures the energy and appeal of Shenzhen, the City of Miracles, and its warm welcome to the world. Running 4 minutes and 45 seconds, the video features 176 shots filmed across Shenzhen, with more than 100 residents appearing on screen. From location coordination and filming support to bringing participants together, the production was a citywide effort. More than just a music video, it became a shared expression of Shenzhen’s enthusiasm as APEC host city.

From a refreshing melody to a city ready to welcome the world, Shenzhen is embracing its role as APEC host with openness and inclusiveness, extending a warm invitation to guests from near and far to gather in Shenzhen.

View original content to download multimedia:https://www.prnewswire.com/news-releases/shenzhen-unveils-apec-china-2026-host-city-theme-song-and-music-video-302925715.html

SOURCE Shenzhen Media Group

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Context Labs AI Distillery™ Lets Enterprises Run Sovereign AI on Data They Own

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Company launches the Context Engine for trusted sovereign AI, which packages an enterprise’s own data with verified lineage for use with the frontier or open-weight model the enterprise chooses.

ABU DHABI, United Arab Emirates, Nov. 1, 2026 /PRNewswire/ — Context Labs B.V. (“Context Labs”), the AI Data Infrastructure company, today launched the Context Labs AI Distillery™, the Context Engine for trusted sovereign AI. The AI Distillery converts an enterprise’s operational and business data into a governed Context Package that the enterprise owns, creating their own protected competitive moat. Every answer an AI model draws from the package is traced to its source records, and the package works with the frontier or open weight model the customer chooses, inside the customer’s own environment.

Analysts have quantified the obstacle to scaling enterprise AI. Gartner predicts that through 2026 organizations will abandon 60% of AI projects unsupported by AI-ready data, and that over 40% of agentic AI projects will be canceled by the end of 2027. McKinsey reports that eight in ten companies name data limitations as the barrier to scaling AI agents. Gartner has also described what enterprises now need: software that lets teams construct, govern and deliver semantically organized knowledge to AI agents, built on ontologies and knowledge graphs.

 The Context Labs AI Distillery™ is designed around six outcomes:

Own your IP. An enterprise’s knowledge, know-how and operating context stay inside a Context Package that only it controls and are not used to train third-party AI models.

Own your AI. The intelligence employees create in everyday use accrues to the enterprise, not to a model provider, and grows with every interaction.

Trusted, provable answers. Every output carries its data lineage and decision provenance, so answers can be verified, audited, and defended.

Build, protect and scale a proprietary competitive asset. The Context Package captures how the enterprise describes and runs its operations, starting with one facility and extending to others without rebuilding.

Sovereign by design. The AI Distillery runs inside the customer’s own data center or chosen cloud, so data stays where the customer decides.

Freedom of model choice, at lower cost. Customers can use any frontier or open-weight model and switch models without rebuilding the Context Package. Precise, verified context reduces the tokens each query uses.

The AI Distillery works in three steps: distill, package, and prove. It maps an enterprise’s structured and unstructured data to industry-specific ontologies, stores the result in a Context Package with cryptographic provenance, and checks answers against the company’s own records before any model goes into production. Work that has typically required teams of specialist engineers becomes a guided, governed workflow.

Context Agents and the Semantic Context Tunnel. Context Agents answer operational, commercial and compliance questions from the enterprise’s Context Package, with every figure traced to its source. The Semantic Context Tunnel brings the same context into the AI assistant employees already use. Both work within the access controls the enterprise sets.

“Models come and go. An enterprise’s context should not,” said Dan Harple, Founder, Chairman and CEO of Context Labs. “Frontier models will keep improving, but they do not supply governance, provenance or trust, and they should not absorb the knowledge that makes a company competitive. The AI Distillery gives enterprises a moat they own: their own context, proven and protected, working with whichever model they choose. That is how our customers own their IP and own their AI.”

At ADIPEC 2026, Context Labs is demonstrating the AI Distillery on energy-sector use cases, in which a Context Agent answers operational questions with every figure traced to the underlying plant records. Context Labs is located Arab Development Group stand, Stand #5240, Hall 5 and in the Dell AI Factory with NVIDIA, AI Zone, Hall 13.

Availability. The Context Labs AI Distillery™ is available now through the Microsoft Marketplace. Each enterprise license includes an industry starter kit to accelerate time to value. Companies can request a briefing or technical working session at contextlabs.com/distillery.

About Context Labs B.V.

Context Labs is an AI Data Infrastructure company delivering the Context Engine for Trusted and Secure Sovereign AI. Its platform turns complex, fragmented operational, engineering and enterprise data into continuously verified, auditable information that AI systems, people and markets can trust. Built on an extensible library of industry-specific ontologies that map to established standards published by ISO and other standards bodies, the platform is deployable across sectors, with use-case applications delivering decision-ready intelligence on a common foundation. The Context Labs AI Distillery™ lets enterprises run sovereign AI inside their own data centers, so they own their IP and own their AI. Formed out of MIT research and led by a team that helped drive the at-scale growth of the Internet, Context Labs has offices in Amsterdam, Cambridge (Mass.), Houston and Abu Dhabi. Learn more at www.contextlabs.com.

Media contact
press@contextlabs.com | 1-617-902-0932 | contextlabs.com/resources

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