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Coveo CX Relevance Report Reveals 84% Of Customers Struggle to Get Relevant Help

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More than half (53%) cite website search difficulties as their biggest self-service frustration, underscoring the need for unified AI-search solutions

MONTREAL, LONDON and NEW YORK, April 8, 2025 /CNW/ – Coveo (TSX: CVO), the market leader in AI-Relevance — delivering AI-search, generative, and business-aware relevance at every point-of-experience — today announced its fifth annual CX Relevance Report, “Customer Effort Is at an All-Time High – Is Search The Key?” The report provides a comprehensive view of today’s customer service journey — including customer behaviors, expectations, and areas of frustration. Coveo, in partnership with Arlington Research, surveyed 4,000 U.S. and U.K. customers to explore the critical trends shaping the customer experience landscape, including the rising cost of effort, the generative AI paradox, and the strategic importance of search.

The report reveals that consumers are increasingly turning to self-service, with a growing demand for instant answers in search results, relevant content recommendations, and AI-guided troubleshooting. Yet, with 84% of customers struggling to find information and 53% citing search as their biggest frustration, the current digital customer experience is falling short.

“In an era of instant gratification, minimizing customer effort is paramount. Every interaction must minimize friction and maximize relevance,” said Patrick Martin, EVP of Global Customer Experience at Coveo. “This report demonstrates the importance of building a unified and connected customer experience. AI-Search, advanced generative AI capabilities, and robust content strategies are critical to achieving this, empowering customers to effortlessly find the information they need, regardless of channel. These tools have the potential to be a game-changer in enhancing customer satisfaction, fostering greater loyalty, lowering cost-to-serve, and driving increased revenue and profitability.”

Key findings include:

Frustrating digital experiences drive “ghosting,” but second chances exist: 72% of customers abandon websites after negative experiences. However, 62% are willing to try again — especially Gen Z and Millennials — by refining searches, using filters, or browsing site categories.Customers crave generative search experiences for complex service issues: 69% have a desire for AI-powered resolutions, 48% want educational tools/guides, and 44% seek AI-powered virtual assistants.Gen AI-powered digital customer experiences are promising, but hurdles remain: 49% of customers have experienced AI “hallucinations,” leading to widespread skepticism and a 42% rate of fact-checking generated answers.Gen Z and Millennials are most willing to share data for more personalized experiences: 53% of customers are still willing to share details for better, more personally relevant solutions, a rate that rises among Gen Z and Millennials (60% and 62%, respectively).

The full report is now available for download.

Discover Coveo AI CX solution at www.coveo.com

About Coveo
Coveo brings superior AI-Relevance to every point-of-experience, transforming how enterprises connect with their customers and employees to maximize business outcomes.

Relevance is about moving from persona to person, the degree to which the enterprise-wide content, products, recommendations, and advice presented to a person online aligns easily with their context, needs, preferences, behavior and intent, setting the competitive experience gold standard. Every person’s journey is unique, and only AI can solve the complexity of tailoring experiences across massive, diverse audiences and large volumes and variety of content and products.

Our Coveo AI-Relevance Platform™ ️enables enterprises to deliver hyper-personalization at every point-of-experience, unifying all their data securely, with the highest level of contextual and prescriptive accuracy while simultaneously optimizing business outcomes.

Coveo brings AI-Relevance to the digital experiences of many of the world’s premier and most innovative brands, serving millions of people across billions of interactions.

What we believe is bold: Digital is table stakes, Relevance is not. It’s the only way to win in the digital age.

The Coveo AI-Relevance Platform™ is ISO 27001 and ISO 27018 certified, SOC2 compliant, HIPAA compatible, with a 99.999% SLA available. We are a Salesforce ISV Partner, an SAP EndorsedⓇ App, an Adobe Gold Partner, MACH Alliance member, Optimizely Partner, Shopify Premier Partner, and a Genesys AppFoundryⓇ ISV Partner.

Coveo is a trademark of Coveo Solutions Inc.

Stay up to date on the latest Coveo news and content by subscribing to the Coveo blog, and following Coveo on LinkedIn and YouTube.

Forward-Looking Information

This press release contains “forward-looking information” and “forward-looking statements” within the meaning of applicable securities laws (collectively, “forward-looking information”). This forward-looking information is identified by the use of terms and phrases such as “may”, “would”, “should”, “could”, “might”, “will”, “achieve”, “occur”, “expect”, “intend”, “estimate”, “anticipate”, “plan”, “foresee”, “believe”, “continue”, “target”, “opportunity”, “strategy”, “scheduled”, “outlook”, “forecast”, “projection”, or “prospect”, the negative of these terms and similar terminology, including references to assumptions, although not all forward-looking information contains these terms and phrases. In addition, any statements that refer to expectations, intentions, projections, or other characterizations of future events or circumstances contain forward-looking information. Statements containing forward-looking information are not historical facts but instead represent management’s expectations, estimates, and projections regarding future events or circumstances.

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SOURCE Coveo Solutions Inc.

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HelloNation Explains Car Insurance Cost with Insights From Insurance Expert Edward Vasquez

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The article outlines key factors that influence pricing and helps drivers understand coverage options in a growing Arizona community.

GOODYEAR, Ariz., May 4, 2026 /PRNewswire/ — How much does car insurance cost in Goodyear, AZ? The answer is explored in a HelloNation article that provides a clear breakdown of pricing factors, with insights from Insurance Agent Edward Vasquez of Goodyear, Arizona.

The HelloNation article explains that car insurance costs in Goodyear, AZ, vary widely depending on personal and regional factors. While the average auto insurance cost Arizona drivers pay is considered moderate compared to national figures, individual premiums depend on driver profiles, vehicle types, and selected coverage levels. The article emphasizes that no single rate applies to everyone, underscoring the need for personalized evaluation.

The article notes that Goodyear’s continued population growth shapes the car insurance rates Goodyear drivers experience. As more residents move into the area, traffic density increases, which can raise the likelihood of accidents and claims. These trends can influence insurers’ pricing models and contribute to gradual shifts in Arizona car insurance costs over time.

Insurance Agent Edward Vasquez is featured as a source of insight in the article, which highlights how driver history remains one of the most important factors in determining premiums. The article explains that individuals with clean driving records often receive lower rates, while those with violations or prior claims may pay higher rates. This dynamic helps explain why car insurance rates vary so significantly between drivers in the same area.

Vehicle selection is another key factor discussed in the HelloNation article. Newer cars equipped with advanced safety features may qualify for discounts, yet they can also cost more to repair. Older vehicles may reduce certain coverage costs, but may lack features that help prevent accidents. The article explains that these considerations directly affect the car insurance cost that Goodyear, AZ, residents pay, especially for those with long commutes or frequent driving needs.

Location-specific data also contributes to pricing differences. The article highlights how ZIP code variations within Goodyear and nearby communities can influence the car insurance rates Goodyear drivers encounter. Insurers assess local accident trends, theft rates, and even environmental conditions such as extreme heat, all of which can affect claim frequency and overall risk. These factors help define the average auto insurance costs Arizona drivers may expect across different regions.

Coverage choices are another major reason why car insurance rates vary. The article explains that liability coverage Arizona drivers are required to carry typically costs less than broader policies. However, many individuals choose full coverage car insurance to gain additional financial protection. This includes collision and comprehensive coverage, which increases premiums but reduces out-of-pocket expenses in the event of damage or loss.

The HelloNation article also describes how comparing multiple policy options can help drivers better understand their costs. Adjusting deductibles, coverage limits, and optional protections allows individuals to see how different decisions affect their monthly premiums. This approach provides a clearer view of the tradeoffs between affordability and protection, particularly in a growing market like Goodyear.

Insurance Agent Edward Vasquez is again referenced in the article’s discussion of informed decision-making, emphasizing the importance of understanding both risks and coverage benefits. Arizona car insurance policies are not one-size-fits-all, and the article reinforces that careful evaluation is key to finding the right balance between budget and protection.

The article concludes that understanding car insurance costs in Goodyear, AZ, requires looking beyond averages and focusing on individual circumstances. By considering driver history, vehicle type, location, and coverage preferences, drivers can make more confident and informed choices about their insurance needs.

How Much Does Car Insurance Cost in Goodyear, AZ? features insights from Edward Vasquez, Insurance Agent of Goodyear, Arizona, in HelloNation.

About HelloNation

HelloNation is America’s Good News Network, a premier media platform built on the idea that good news travels faster when real people tell real stories. Through its community-focused digital publications and innovative “edvertising” approach, HelloNation delivers expert-driven, good-news content that informs, inspires, and spotlights the leaders making a meaningful impact in their communities. HelloNation maintains partnerships with the National Governors Association, the U.S. Conference of Mayors, and the United States First Responders Association.

View original content to download multimedia:https://www.prnewswire.com/news-releases/hellonation-explains-car-insurance-cost-with-insights-from-insurance-expert-edward-vasquez-302761632.html

SOURCE HelloNation

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Verkada opens nominations for its annual Safety Champion Awards

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SAN MATEO, Calif., May 4, 2026 /PRNewswire/ — Verkada, a leader in AI-powered physical security technology, opened nominations for its third annual Safety Champion Awards today.

Now in its third year, Verkada’s Safety Champion Awards have celebrated security leaders across industries — from schools and nonprofits to healthcare and municipal organizations — whose work protecting their communities often goes unrecognized. As AI reshapes how organizations approach physical security, the Safety Champion Awards also put a spotlight on leaders leveraging new tools and technologies in ways that build safer, more resilient communities.

Verkada will accept nominations for the Safety Champion Awards through June 30, 2026 across three categories: Impact, AI Transformation and School Safety.

“At TMSA, we believe school safety must go hand in hand with student well-being and a strong sense of community,” said Didar Hayytov, IT Manager at Triad Math and Science Academy in North Carolina and 2025 School Safety Excellence Award honoree. “By integrating innovative technology with a proactive, people-centered approach, we’ve strengthened our preparedness for critical incidents while creating a more supportive and efficient environment for our students, families, and staff. We’re honored to have this work recognized and proud to contribute to a safer future for our school communities.”

The 2026 Verkada Safety Champion Awards categories are:

Impact Award
The Impact Award recognizes an individual who has made a positive, tangible impact on the safety and security of their organization and/or community. In addition to being celebrated during VerkadaOne, the honoree will receive a $15,000 monetary prize*.

AI Transformation Award
The AI Transformation Award recognizes a Verkada customer who has leveraged the company’s AI-powered technology in a novel way to enhance safety or operational efficiency within their organization and/or community. In addition to being celebrated during VerkadaOne, the honoree will receive a $10,000 monetary prize*.

School Safety Excellence Award
The School Safety Excellence Award recognizes a school or university that has taken an innovative approach to addressing security challenges, emergency preparedness, and student wellbeing. In addition to being celebrated during VerkadaOne, the honoree will receive $50,000 in gifted Verkada products for their organization or a charitable organization of their choosing.

To nominate a leader from your community for the 2026 Safety Champion Awards, visit www.verkada.com/safety-champion-awards.

*If an honoree is employed in the public sector and/or is ineligible to receive honorariums or gifts, Verkada will donate the prize to a charitable organization.

Stay on top of the latest news and announcements from Verkada on LinkedIn.

About Verkada
Designed with simplicity in mind, Verkada’s six product lines — video security cameras, access control, environmental sensors, alarms, workplace, and intercoms — provide unparalleled building security through an integrated, cloud-based software platform. Over 30,000 organizations across 170 countries worldwide, including over 100 of the Fortune 500, trust Verkada as their physical security layer for easier management, intelligent control, and scalable deployments. For more information, please visit www.verkada.com.

View original content to download multimedia:https://www.prnewswire.com/news-releases/verkada-opens-nominations-for-its-annual-safety-champion-awards-302761635.html

SOURCE Verkada

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Ready for Industry Certifications: Earn Tier 1-Recognized Status on Tennessee Statewide Industry Credential List

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Healthcare, Construction, Information Technology, Manufacturing and Logistics approved for 2026-27 list

Ready for Industry certifications expand access to employer-validated, stackable microcredentials that bridge the gap between education and the workforce

CHATTANOOGA, Tenn., May 4, 2026 /PRNewswire/ — Ready for Industry® (RFI) today announced that its certifications in Healthcare, Construction, Information Technology, Manufacturing, and Logistics have been approved as Tier 1-Recognized and will be included on the 2026-27 Tennessee Statewide Industry Credential List.

This Tier 1-Recognized designation confirms that RFI NOCTI credentials meet Tennessee’s standards for industry-recognized credentials. Inclusion on the statewide list will help ensure students across Tennessee have access to validated credentials that support strong postsecondary and career pathways, helping prepare learners for in-demand occupations.

The curriculum was developed in the heart of Chattanooga. Ready for Industry is fully funded and available across four states: Tennessee, Louisiana, Alabama, and Kentucky. As well as, has several pilot programs currently underway in Texas, Ohio, Virginia, and California. Users include high schools, community and technical colleges, American Job Centers, and other workforce organizations, including Goodwill Industries.

Ready for Industry is part of the Pearson Career Ready: eDynamic Learning product line, a leader in career and technical education curriculum for over 15 years.

“We are honored that Tennessee has recognized Ready for Industry at Tier 1,” said Jerry Wooden, CEO of eDynamic Learning. “This approval reflects our work with employers to define the knowledge, core competencies and essential skills that matter on the job. RFI provides a clear, measurable pathway for learners through stackable microcredentials and a nationally recognized microcredential that employers trust. Our focus remains on expanding access and improving outcomes for learners so they can move into careers that strengthen local and state economies.”

Ready for Industry welcomes additional certification submissions and stands ready to support school districts, career and technical education programs, and employers with implementation and reporting guidance. For more information or to discuss next steps, please contact Simone Smith and RFI Team at office@readyforindustry.com.

For Information Contact:
Jordan Campbell, VP of Marketing, jordan.campbell@pearson.com

About Ready for Industry

Ready for Industry is an employer-aligned curriculum with a nationally recognized microcredential that bridges the gap between education and the workforce. RFI educates learners by providing employer-validated knowledge, core competencies, essential skills and job readiness through stackable microcredentials and measurable outcomes. Developed by Thinking Media founders Dr. Dane and Sheila Boyington in Chattanooga, RFI supports workforce and economic development and prepares learners for career success.

About eDynamic Learning

Founded by a classroom teacher, eDynamic Learning (eDL) aims to empower educators with accessible resources for all learners to guide students on their journey to life after graduation. eDL is dedicated to supporting both teachers and programs that facilitate student exploration of interests, career options, and skill acquisition through Career and Technical Education (CTE). eDL prioritizes quality and the development of vital life readiness skills, including interpersonal communication and financial literacy. eDL’s commitment to fostering exploration starts early, with resources tailored to middle school students. eDL’s rich courseware catalog and Learning Blade resource, supplemental mission-based lessons, have a proven track record of expanding STEM, computer science, and career interest and awareness.

View original content to download multimedia:https://www.prnewswire.com/news-releases/ready-for-industry-certifications-earn-tier-1-recognized-status-on-tennessee-statewide-industry-credential-list-302761643.html

SOURCE eDynamic Learning

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