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Fusion Connect Earns Prestigious Silver Stevie Award for Customer Experience Excellence

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667% NPS Surge Driven by 100% US-Based Expert Team and Customer-First Approach

ATLANTA, April 8, 2025 /PRNewswire/ — Fusion Connect, a Morgan Stanley company and a proven leader in cloud communications services, has earned the prestigious Silver Stevie Award for Commitment to Excellence in Customer Experience. This achievement reflects Fusion Connect’s bold, customer-first strategy – marked by a 667% increase in Net Promoter Score (NPS) and a transformative shift to an entirely US-based support model.

Under new leadership, Fusion Connect has made strategic operational changes to demonstrate our customer-obsession, putting into action an unwavering focus on outstanding customer support and best-in-class customer care. Being honored with the Silver Stevie for our commitment to excellence is proof that Fusion Connect’s customer-centricity has translated into an award-winning level customer experience for our clients.

“Winning the 2025 Silver Stevie Award is just the beginning,” said Rod Brownridge, SVP of Customer Operations at Fusion Connect. “We use data-driven insights, direct customer feedback, and our own customer-obsessed mindset to deliver the optimal customer experience.”

A cornerstone of this customer-first transformation was Fusion Connect’s decision to eliminate offshore support and bring all customer-facing services in-house. This strategic move allowed the company to build a high-performing support team with an average of 13 years of industry experience, strong technical knowledge, and deep customer empathy. Many team members have over a decade of tenure at Fusion Connect, ensuring consistency, accountability, and personalized service.

“Building relationships with customers goes beyond just selling products or services,” said Sharma Montgomery, SVP of Customer Experience at Fusion Connect. “It’s about understanding their business and meeting their needs which requires genuine care, effort and a real connection. Everything we do centers on creating the best experience for each customer.”

The impact has been significant as evidenced by the following customer-centric metrics that Fusion Connect uses to guide our customer experience excellence:

A 667% increase in NPSAn average CSAT score of 4.8/5.0 for Tier 1 support81% of customers award the company a 5-star rating84.5% service level performance with 30-second average response times, far surpassing the 3-minute industry benchmark

“Compared to other well-known communications providers, Fusion Connect’s service and support are far superior,” said Jeff Mitchell, CIO, Ganley Automotive Group. “The dedicated support model that Fusion Connect provides gives us immediate access to someone who can resolve our issue or answer our question. When I call Fusion Connect, I know my reps’ names and the fact that they will chase an issue until it’s resolved.” 

Additional operational changes that Fusion Connect implemented as part of their customer-first strategy include:

Personalized Ownership: Every support ticket and order are assigned to a named expert, delivering continuity and deep insight into each customer’s needs.

Proactive Engagement: Routine health checks, quarterly reviews, and ongoing outreach ensure that customers feel supported from day one to every day after.

Relentless Innovation: From launching the World’s Best POTS Replacement Solution to streamlining project delivery, Fusion Connect proves that leading-edge solutions and white-glove support go hand in hand.

 Additionally, Fusion Connect has recently earned the Users Love Us badge from G2, recognizing consistent 4-star (or higher) reviews for customer satisfaction. Fusion Connect is also honored to have a Better Business Bureau A+ Accreditation reflecting the company’s commitment to the highest standards for trust fueling customer confidence and being distinguished from the competition. This recognition, combined with an industry-leading 100% uptime guarantee, underscores why businesses continue to choose Fusion Connect as their trusted provider offering a full suite of managed communications services allowing customers to grow their business.

“Fusion Connect makes the customer their top priority, ensuring clients receive exceptional support from solution design to implementation and beyond,” remarked Niko O’Hara, VP of Programs, Engineering and Vendors at Avant. “We enthusiastically recommend Fusion Connect solutions knowing clients truly value and appreciate their experience with Fusion Connect.”

Fusion continues to be an industry leader with expertise in meeting the unique connectivity and communication needs for mid-market and enterprise organizations, including those with multi-location operations. Fusion Connect’s approach stands apart in the marketplace, blending one-vendor simplicity with proven experience turning best-of-breed technology products into real-world solutions with immediate business impact. For more information about Fusion Connect, visit the company website and discover why hardworking businesses like yours rely on Fusion Connect managed connectivity, networking and communications services to run their business.

About Fusion Connect
As a Morgan Stanley company and leading cloud communications provider, Fusion Connect takes pride in delivering a full suite of US-based managed services that remove all the complexity so customers can focus on running their business. We use our deep technical expertise and industry know-how to build the ‘right-fit’, best of class communications and collaboration solutions for our customers right here in the US. Fusion Connect is proven at delivering customer success for managed broadband access, UCaaS, CCaaS, SD-WAN, managed security, or Microsoft Teams solutions. Fusion Connect is unique in providing exceptional customer support backed by industry-leading, uptime service guarantee. For more information on how to get started, visit – or connect with one of our experts at +1-888- 301-1721.

Press Contact:
Fusion Connect
PR@fusionconnect.com

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SOURCE Fusion Management Services, LLC

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EBSCO Clinical Decisions Appoints Paul Tuten as Executive Vice President

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~ Seasoned health IT executive and former ONC advisor to lead EBSCO Clinical Decisions as it advances its mission to bring trusted evidence to clinicians at the point of care.~

IPSWICH, Mass., Oct. 26, 2026 /PRNewswire/ — EBSCO Clinical Decisions today announced the appointment of Paul Tuten as its Executive Vice President. In his role, Tuten will oversee all aspects of EBSCO Clinical Decisions, including strategy, content, product development, and growth. His priorities include advancing the organization’s point-of-care strategy and expanding partnerships that bring expert-vetted DynaMed® content directly into the workflows, platforms, and AI-enabled tools clinicians use every day.

“Paul’s strong and even-handed leadership is an incredible asset as we work to deliver intelligent, evidence-based tools that elevate care delivery,” said Roy Ziegelstein, MD, MACP, Editor-in-Chief and Chief Medical Officer of DynaMed. “His deep technical expertise and track record in academic publishing will help us take the next step in building and delivering trustworthy, evidence-based solutions for clinicians that integrate natively into their daily workflows, reducing friction and improving care when and where it matters most.”

Tuten joined the company in 2025 as Executive Vice President and Chief Platform Officer at EBSCO Information Services, focused on accelerating scalable growth of EBSCO’s advanced knowledge services. Prior to joining, he was Chief Product and Technology Officer at Taylor & Francis, where he led a global team in driving digital transformation and enhancing data governance, analytics, and platform-centric customer experiences in service to academic researchers. Tuten previously built and repositioned health IT organizations focused on clinical data exchange, patient safety, quality measurement, and revenue cycle management, including at Quantros (now part of RLDatix and Healthcare Bluebook), RxAnte, and ABILITY Network (now part of Inovalon). He holds a PhD in Information Systems from Nova Southeastern University.

“For too long, clinical decision support has worked like a paper map. Useful, but only if you pull over to review it and already know where you are. Clinicians need something closer to GPS, seamlessly integrated into the car and proactively guiding them in real time without having to take their eyes off the road,” said Tuten. “At EBSCO Clinical Decisions, our job is to get trusted clinical knowledge everywhere care is delivered. But like GPS, clinical decision support is only as good as the information behind it. With AI tools multiplying and published research outpacing peer review, it’s never mattered more that human experts decide what evidence informs it. I’m excited to help bring this vision to life and set a new standard for point-of-care delivery.”

Tuten has also advised the federal government on health information exchange and interoperability as a Senior Advisor to the Office of the National Coordinator for Health Information Technology (ONC) at the U.S. Department of Health and Human Services. In that role, he supported the HITECH Act’s Meaningful Use program and served as a government liaison to EHR vendors on certification criteria.

To learn more about EBSCO Clinical Decisions, click here. 

About EBSCO Clinical Decisions

EBSCO Information Services (EBSCO) helps people find, access, and apply trusted information. Through its EBSCO Clinical Decisions suite of products, EBSCO delivers evidence-based clinical decision-support solutions designed to help healthcare professionals answer clinical questions, support informed decisions, and improve patient care.

EBSCO Clinical Decisions combines trusted clinical content with advanced technologies to support healthcare organizations and clinicians across clinical decision-making, patient care, learning, and research. The suite is designed to provide current, evidence-based information within the clinical workflow, helping healthcare professionals find the answers they need when they need them. For more information, visit www.clinicaldecisions.com. Visit our blog at Health Notes or follow us on X and LinkedIn.

View original content to download multimedia:https://www.prnewswire.com/news-releases/ebsco-clinical-decisions-appoints-paul-tuten-as-executive-vice-president-302918867.html

SOURCE EBSCO Information Services

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College Board Launches AP Cybersecurity to Prepare Students to Protect the Digital World

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New high school course builds foundational skills for college, careers, and service as states connect cybersecurity education to national security needs

NEW YORK, Oct. 26, 2026 /PRNewswire/ — Cyber threats reach into everyday life, from scams that steal families’ savings to attacks on utilities and other essential services. Helping students understand and respond to those threats can open doors to further education, employment, and national defense service. College Board’s new AP Cybersecurity course, which was launched in high schools this fall, gives students a place to begin.

In 2025, U.S. employers posted more than half a million job listings requiring cybersecurity skills. Yet many students have little opportunity to learn about cybersecurity in high school or see where those skills could take them.

Experience the full interactive Multichannel News Release here: https://www.multivu.com/college_board/9381153-en-college-board-launches-ap-cybersecurity

AP Cybersecurity introduces students to the work behind that demand: protecting the systems people depend on. Through practical scenarios, students assess security weaknesses, weigh risks, and investigate evidence of attacks. An assignment might ask them to evaluate threats to internet-connected farm equipment or recommend protections for computer networks aboard a naval submarine.

These assignments help students see how cybersecurity skills apply across industries and in national defense. Indiana offers an example of how those connections can take shape. The statewide Cybersecurity Partnership brings together high schools, colleges, employers, and the Indiana National Guard to help students explore routes into further education, employment, and military service.

The course and partnerships like Indiana’s address two connected needs: giving students an introduction to cybersecurity and helping them understand where continued learning could lead. For students, that connection gives classroom assignments a larger purpose. Investigating a security weakness today can be a first step toward learning how to protect a hospital, secure a business, or defend the country.

Interested in learning more? Talk to your school district or high school to see if they are offering AP Cybersecurity or visit collegeboard.org

View original content:https://www.prnewswire.com/news-releases/college-board-launches-ap-cybersecurity-to-prepare-students-to-protect-the-digital-world-302918558.html

SOURCE College Board

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Alkami to Host Webinar with Thomaston Savings Bank on Using Predictive AI to Deliver Data-Driven Guidance and Accelerate Growth

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Leaders from Alkami and Thomaston Savings Bank will discuss how financial institutions can use predictive AI and behavioral signals to drive strategic growth and strengthen account holder relationships

PLANO, Texas, Oct. 26, 2026 /PRNewswire/ — Alkami Technology, Inc. (Nasdaq: ALKT) (“Alkami”), a digital sales and service platform provider for financial institutions in the U.S., today announced an upcoming webinar hosted with Thomaston Savings Bank, “Guess Less and Grow More with Predictive AI.” The webinar will take place Wednesday, October 28, 2026, at 2 p.m. ET.

As account holders increasingly expect more personalized and proactive experiences, financial institutions have an opportunity to leverage data to deliver tailored guidance during every interaction. According to Alkami research, 44% of Americans who use digital banking wish their primary financial provider did a better job anticipating their financial needs and goals.1

The upcoming webinar will explore how financial institutions can respond to these expectations by using predictive artificial intelligence (AI) to drive growth across deposits and lending while strengthening primary relationships. Speakers will discuss how Alkami’s Data & Marketing Solution uses behavioral insights and predictive AI to help institutions identify growth opportunities and deliver more personalized outreach.

Featured speakers include:

Kent Blacksher, strategic account executive, AlkamiEthan O’Day, business intelligence analyst, Thomaston Savings Bank

“Data helps us understand how customers engage, but the real value comes from understanding what those behaviors may tell us about their needs,” said Ethan O’Day, business intelligence analyst, Thomaston Savings Bank. “Predictive AI can help us focus our outreach sooner and make it more relevant, while our team’s expertise keeps the work grounded in the relationships we have with our customers.”

During the session, attendees will learn how to:

Identify deposit and lending opportunities using behavioral signalsCreate more relevant outreach for customers and membersRecognize engagement and attrition signals earlierSimplify campaign execution and move from insight to actionBuild marketing strategies that support growth and retention

The presentation will explore real examples of how data-activated campaigns drive faster product adoption, along with insights into how predictive AI can help guide your team’s strategy.

“Financial institutions have more data than ever, but data creates value when teams can turn insight into action,” said Kent Blacksher, strategic account executive at Alkami. “Combining predictive AI with human expertise allows marketing teams to skip the guesswork while building stronger account holder relationships.”

To register for the webinar, visit here.

To learn more about Anticipatory Banking and the Alkami Digital Sales & Service Platform, visit here.

About Alkami
Alkami provides a digital sales and service platform for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

1 Alkami Proprietary Research. 2026 Digital Banking Americans Research Study. Online survey of 1,500 U.S. digital banking Americans conducted March 26–April 22, 2026.

Media Relations Contacts
Vested
alkami@fullyvested.com

Marla Pieton
marla.pieton@alkami.com

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SOURCE Alkami Technology, Inc.

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