Technology

Expanded agentic AI capabilities coming to SAS Customer Intelligence 360

Published

2 months ago

April 28, 2026

SAS helps marketers act faster without sacrificing trust with multiple, specialized agents

DALLAS, April 28, 2026 /PRNewswire/ — SAS INNOVATE — As AI usage in marketing organizations accelerates exponentially, marketing leaders are increasingly asking how much autonomy AI should have, where human control matters most, and how to move beyond isolated AI features toward systems that measurably improve outcomes. SAS’ approach is clear: AI should amplify human expertise, not replace it. To aid with this, SAS today announced the expansion of agentic AI capabilities within SAS Customer Intelligence 360 with specialized AI agents designed to work alongside marketers.

Expanded agentic AI capabilities are coming to SAS Customer Intelligence 360 for marketers

This new generation of purpose-built AI agents will collaborate with users, operate within defined guardrails and deliver value across audiences, journeys, decisioning and execution while transparency, governance and human oversight are maintained.

Why human oversight matters
We are seeing AI systems accelerating rapidly. This means responsible deployment is essential. SAS is focused on agentic AI that:

Operates within the principles of trustworthy AI.Maintains human-in-the-loop control.Is embedded directly into real marketing workflows, rather than added as standalone features.

A multi‑agent future for SAS Customer Intelligence 360
Rather than a single, monolithic AI, SAS has developed a multiagent system within SAS Customer Intelligence 360 with each agent specialized, context aware and designed to act on behalf of the marketer while remaining transparent and controllable.

These agents do not replace existing SAS Customer Intelligence 360 capabilities such as audiences, journeys, destinations or marketing decisioning. Instead, they operate across them to retrieve the right objects, make recommendations and accelerate execution under human supervision.

This approach transforms SAS Customer Intelligence 360 from a powerful marketing platform into an intelligent operating system for customer engagement, removing traditional constraints on scale, speed and precision. By shifting from a resource constrained, linear model to one that supports decisions, journeys and campaigns at unprecedented granularity, marketers no longer must choose between relevance and efficiency – they can achieve both.

The SAS 360 Agent: Coordinating intelligence
As additional agents are introduced, coordination becomes critical. The SAS 360 Agent serves as a supervisory layer, managing interactions between specialized agents such as Audience, Journey, Email, Search and Recipes agents. Rather than requiring marketers to navigate multiple tools and interfaces, the SAS 360 Agent orchestrates actions across customer data, marketing AI and journey execution, working alongside users as a collaborative partner.

The Journeys Agent: From idea to execution
The Journeys Agent within SAS Customer Intelligence 360 helps marketers create customer journeys using multi‑modal inputs, including text briefs, images and conversational prompts. The agent retrieves relevant audiences, events and touchpoints, then assembles a journey structure aligned to both best practices and the marketer’s intent.

Human-in-the-loop checkpoints are embedded throughout the planning and creation process, ensuring marketers remain in control while significantly reducing build time and complexity. Behind the scenes, the agent generates consistent, production-ready SAS code, helping ensure journeys are accurate and deployable from day one.

“The Journey Agent has strong potential to streamline campaign creation and improve efficiency at scale, particularly when managing complex, multi-market campaigns,” said Eleonora Parlatore, Head of Creative Services and Operations at Global Blue. “We see clear opportunities for it to enhance automation and simplify workflows as it continues to evolve.”

The Search Agent: Faster answers, less friction
Search Agent enables marketers to ask operational and performance-related questions across the SAS Customer Intelligence 360 environment, starting with tasks and audiences and expanding to additional areas of the solution over time.

Instead of navigating dashboards and menus, users can ask questions and receive contextual answers grounded in their own data, improving usability and efficiency. It’s a small shift in interaction, but a big leap in usability.

Agentic AI, delivered the SAS way
SAS enables marketers to act faster without sacrificing trust by delivering AI agents that are:

Embedded across the full SAS Customer Intelligence 360 experience.Designed with human oversight as a first principle.Governed, explainable and enterprise ready.

“Agentic AI isn’t about handing control to machines,” said Mike Blanchard, Vice President, Customer Intelligence at SAS. “It’s about creating systems that amplify human expertise, one specialized agent at a time.”

Today’s announcement was made at SAS Innovate, the company’s global data and AI conference, as SAS celebrates 50 years of innovation. This year’s event is proudly supported by our partner sponsors, including Microsoft, Intel and AWS.

About SAS
SAS is a global leader in data and AI, helping organizations make confident decisions with AI they can trust. For decades, SAS has set the standard for delivering software that drives meaningful impact, incorporating deep industry expertise, transparency and governance. SAS gives you THE POWER TO KNOW®.

SAS and all other SAS Institute Inc. product or service names are registered trademarks or trademarks of SAS Institute Inc. in the USA and other countries. ® indicates USA registration. Other brand and product names are trademarks of their respective companies. Copyright © 2026 SAS Institute Inc. All rights reserved.

Editorial Contacts:
Angela Lipscomb
angela.lipscomb@sas.com
919-531-2525
sas.com/news

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SOURCE SAS

Technology

Alcott HR Appoints Michael Pascucci as Director of Strategic Projects

Published

2 hours ago

June 20, 2026

FARMINGDALE, N.Y., June 19, 2026 /PRNewswire/ — Alcott HR announces Michael Pascucci as Director of Strategic Projects. Michael brings over ten years of experience in HR operations and project management.

Before joining Alcott HR, he held senior roles leading technology upgrades and launching new employee benefits programs. This experience supports Alcott’s initiatives, helping the company grow while putting clients first.

As Director, Michael drives operational excellence at Alcott HR by leading strategic projects. He maintains processes to ensure Alcott stays flexible and personalized during growth. Michael focuses on projects that further enhance client support.

Improving Data Accuracy: Michael connects Alcott’s main systems with partners. Automating these connections streamlines onboarding and enrollment, ensuring benefits and payroll are accurate and secure. This gives clients confidence their information is in good hands.

Creating a Seamless Client Experience: Michael is improving how Alcott manages projects and client renewals. With consistency in these processes, Alcott delivers a seamless, dependable experience, especially during year-end reporting and enrollment.

Building for Growth: By replacing manual tasks with digital solutions, Michael helps Alcott grow with its clients. This allows the team to focus on building relationships and offering expert HR guidance to help clients achieve their goals.

“Michael doesn’t just manage projects, he builds systems that help our team excel,” said Kristen Bartolotta, Sr. Director of Operations at Alcott HR. “His ability to transform complex processes into streamlined solutions has improved our efficiency and enhanced our client service.”

“Working with the talented Alcott team has been a great experience,” said Michael Pascucci. “I’m excited to continue working across departments to improve our processes, boost efficiency, and help the company keep growing.”

Through these efforts, Michael helps Alcott deliver even greater value to clients by driving innovation, strengthening relationships, and ensuring every organization can reach its potential.

About Alcott HR: Alcott HR is an IRS Certified* and ESAC Accredited, Professional Employer Organization that provides a comprehensive range of human resources solutions to small and mid-sized businesses. With nearly four decades of experience, Alcott HR offers customized services that allow businesses to manage their workforce more effectively while staying compliant with state and federal regulations. Their services include payroll, benefits, risk management, and HR support, designed to help businesses grow and succeed.

The IRS does not endorse any particular certified professional employer organization.

Media Contact:
Sarah Zulawski
Marketing Specialist
szulawski@alcotthr.com
(716) 241-8893

View original content to download multimedia:https://www.prnewswire.com/news-releases/alcott-hr-appoints-michael-pascucci-as-director-of-strategic-projects-302805721.html

SOURCE Alcott HR

Technology

Alcott HR Appoints Michael Pascucci as Director of Strategic Projects

Published

2 hours ago

June 20, 2026

Through these efforts, Michael helps Alcott deliver even greater value to clients by driving innovation, strengthening relationships, and ensuring every organization can reach its potential.

The IRS does not endorse any particular certified professional employer organization.

Media Contact:
Sarah Zulawski
Marketing Specialist
szulawski@alcotthr.com
(716) 241-8893

View original content to download multimedia:https://www.prnewswire.com/news-releases/alcott-hr-appoints-michael-pascucci-as-director-of-strategic-projects-302805721.html

SOURCE Alcott HR

Technology

Vaultzy and Miracle University Pilot Demonstrates AI-Powered Document Management for Students. Expansion Planned for California Foster Youth Programs

Published

3 hours ago

June 19, 2026

A successful student pilot demonstrates how secure digital records and AI guidance can help them access education, employment, housing, and life opportunities

SACRAMENTO, Calif., June 19, 2026 /PRNewswire-PRWeb/ — Vaultzy, an AI-powered document management and life assistant platform, today announced the successful completion of a pilot with Miracle University, demonstrating how secure digital records and intelligent guidance can help students overcome barriers to education, employment, and economic mobility.

California State Treasurer Fiona Ma, CPA, noted, “Never expired. Never lost. Your vital documents, all in one secure place.”

For many students, particularly those facing economic hardship or life disruptions, lost identification, unavailable transcripts, and scattered paperwork can delay enrollment, employment, housing applications, financial aid, and access to public services. Vaultzy was created to address this challenge by providing a secure, user-controlled platform for lifelong document management.

Beyond document storage, Vaultzy recently launched the first version of its AI-powered Life Agent. The platform allows users to interact with their personal records and receive guidance related to major life transitions. By understanding what documents a user has available, the Life Agent can help identify requirements and next steps for education, employment, healthcare, government services, financial planning, and other important milestones.

The pilot was conducted in partnership with Miracle University, a Sacramento-based nonprofit organization dedicated to helping students who have left the traditional education system earn their high school diplomas and achieve academic and career success. The initiative focused on helping students digitize, organize, and securely manage their most important records while introducing them to emerging technologies that can support their long-term success.

“Our mission is to help students overcome barriers and unlock their full potential,” said Dr. Kadhir Raja, Founder of Miracle University. “Students need access to their documents, confidence in managing important life transitions, and guidance on what comes next. Vaultzy helps bring all of these together, empowering students to navigate education, employment, housing, and other life opportunities with greater confidence and independence.”

The pilot demonstrated the importance of giving individuals lifelong access to trusted records while providing the tools and guidance needed to use them effectively. As California State Treasurer Fiona Ma, CPA, noted, “Never expired. Never lost. Your vital documents, all in one secure place.”

Looking ahead, Vaultzy plans to continue expanding its AI-powered capabilities. “We envision a future where every individual has a trusted AI companion that not only safeguards their records but also helps guide them through life’s most important transitions,” said Avanti Ramraj, Co-Founder and Chief Product Officer of Vaultzy.

The success of the Miracle University pilot is helping inform broader discussions with educational institutions, nonprofit organizations, financial institutions, and public-sector leaders interested in modernizing how individuals manage and access trusted records while receiving guidance through important life transitions. One of the most promising opportunities is the potential application of Vaultzy within programs serving foster youth, seniors, and other underserved populations.

About Vaultzy

Vaultzy is an AI-powered document management and life assistant platform that helps individuals securely store, manage, and share important records throughout their lives. Combining secure document management, document intelligence, multilingual assistance, and agentic AI capabilities, Vaultzy is building the infrastructure for lifelong document ownership and trusted digital identity.

About Miracle University

Miracle University is a Sacramento-based nonprofit organization dedicated to helping students overcome educational barriers and achieve academic, personal, and professional success. Through mentorship, education, and community support, Miracle University equips students with the skills, confidence, and opportunities needed to transform their futures.

Media Contact
Anupriya Ramraj, Vaultzy, 1 510-255-0657, contact@vaultzy.ai, www.vaultzy.ai

Twitter, LinkedIn

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SOURCE Vaultzy