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Global BPO Market to Reach $695.8 Billion by 2033: AI, Cloud Adoption, and Customer Experience Drive Growth – Grand View Research, Inc.

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SAN FRANCISCO, June 15, 2026 /PRNewswire/ — The global business process outsourcing market size was valued at USD 328.4 billion in 2025 and is projected to grow from USD 358.6 billion in 2026 to USD 695.8 billion by 2033, at a CAGR of 9.9% from 2026 to 2033. Factors such as the increasing demand for outsourcing services across human resources, BFSI, and IT & telecommunication industries and the rising inclination of organizations to focus on their core competencies are anticipated to drive the business process outsourcing (BPO) market. Moreover, the evolution of next-generation services such as personalized consumer experience, smart self-service, and rising consumer demand for multi-channel communication is anticipated to create opportunities for the market over the forecast period.

Enterprises Shift from Cost Reduction to Strategic Outsourcing

Business process outsourcing has evolved significantly over the past decade. While cost optimization remains an important driver, organizations are increasingly leveraging outsourcing providers as strategic partners capable of delivering operational excellence, innovation, and digital transformation support.

Companies across banking, financial services and insurance (BFSI), healthcare, retail, manufacturing, telecommunications, and government sectors are outsourcing a broader range of functions to improve efficiency and focus internal resources on core business initiatives.

Artificial Intelligence and Automation Reshape Service Delivery Models

The integration of artificial intelligence (AI), robotic process automation (RPA), machine learning, and advanced analytics is transforming the global outsourcing landscape. Service providers are utilizing these technologies to automate repetitive tasks, reduce processing times, improve accuracy, and generate actionable business insights.

AI-enabled customer support systems, intelligent workflow automation, and predictive analytics platforms are helping enterprises enhance productivity while delivering improved customer experiences.

Cloud-Based BPO Solutions Gain Momentum Across Industries

Cloud technology continues to play a central role in market expansion. Businesses are increasingly adopting cloud-based outsourcing solutions to eliminate infrastructure complexity, enhance operational flexibility, and support distributed workforce models.

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The cloud-first approach enables organizations to deploy services faster, scale operations efficiently, and gain real-time visibility into performance metrics without significant capital investments.

Finance and Accounting Services Lead Market Revenue Generation

Among service categories, finance and accounting emerged as the leading segment in 2025, accounting for more than 21.4% of global market revenue.

Organizations continue to outsource financial reporting, bookkeeping, accounts payable and receivable management, compliance activities, and transaction processing functions to improve operational efficiency and strengthen financial governance frameworks.

The growing need for regulatory compliance and financial transparency is expected to further support demand for outsourced finance services throughout the forecast period.

Onshore Outsourcing Maintains Strong Market Position

Based on outsourcing type, onshore outsourcing represented the largest revenue-generating segment in 2025.

Businesses continue to favor onshore service providers due to advantages such as regulatory alignment, language compatibility, cultural familiarity, and enhanced operational oversight. These benefits are particularly important for highly regulated industries requiring stringent compliance and data security standards.

Retail Industry Emerging as a Key Growth Contributor

The retail sector is anticipated to experience significant growth during the forecast period as businesses increasingly rely on outsourced solutions for customer support, inventory management, analytics, supply chain coordination, and digital commerce operations.

Growing volumes of customer data and the need for personalized consumer experiences are encouraging retailers to partner with outsourcing providers capable of delivering specialized technology and analytical expertise.

Asia Pacific Strengthens Its Position as a Major Growth Hub

Asia Pacific accounted for a substantial share of the global BPO market in 2025 and is expected to remain one of the fastest-growing regional markets over the coming years.

Rapid digitalization, increasing internet penetration, expanding e-commerce ecosystems, and growing adoption of outsourced services across multiple industries continue to create favorable market conditions throughout the region.

Countries across Asia Pacific are also benefiting from large talent pools, improving technology infrastructure, and increasing investments in digital transformation initiatives.

Customer Experience Becomes a Competitive Differentiator

As customer expectations continue to evolve, organizations are placing greater emphasis on delivering seamless and personalized experiences across multiple channels.

Outsourcing providers are responding by investing in omnichannel engagement platforms, AI-powered customer service solutions, advanced analytics capabilities, and digital communication technologies that enable businesses to strengthen customer relationships and improve retention rates.

Browse more BPO Industry Research Reports from Grand View Research

Industry Leaders Expand Capabilities Through Technology Investments

Leading BPO providers are actively investing in automation, cybersecurity, cloud integration, analytics, and industry-specific expertise to strengthen their market position.

Strategic partnerships, acquisitions, and digital transformation initiatives are enabling service providers to expand their capabilities and address the increasingly complex requirements of enterprise customers.

Future Outlook: Intelligent Outsourcing to Drive Long-Term Growth

The future of the Business Process Outsourcing market will be shaped by the continued adoption of artificial intelligence, cloud computing, data analytics, and intelligent automation technologies.

As organizations prioritize agility, resilience, and operational efficiency, outsourcing is expected to play an increasingly strategic role in business transformation initiatives worldwide.

With the market forecast to reach USD 695.8 billion by 2033 and expand at a CAGR of 9.9%, the BPO industry is positioned for sustained growth as enterprises continue to modernize operations and accelerate digital innovation.

To learn more about growth opportunities in the Business Process Outsourcing Market, access the full report from Grand View Research

About Grand View Research

Grand View Research, U.S.-based market research and consulting company, provides syndicated as well as customized research reports and consulting services. Registered in California and headquartered in San Francisco, the company comprises over 425 analysts and consultants, adding more than 1200 market research reports to its vast database each year. These reports offer in-depth analysis on 46 industries across 25 major countries worldwide. With the help of an interactive market intelligence platform, Grand View Research Helps Fortune 500 companies and renowned academic institutes understand the global and regional business environment and gauge the opportunities that lie ahead.

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Contact:
Michelle Thoras
Corporate Sales Specialist, USA
Grand View Research, Inc.
Phone: 1-415-349-0058
Toll Free: 1-888-202-9519
Email: sales@grandviewresearch.com
Web: https://www.grandviewresearch.com
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Lead Glass Pro Expands Nationwide Installation Services, Simplifying Radiation Shielding Projects for Healthcare Facilities

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Single-source solutions help healthcare facilities and contractors eliminate delays, coordination issues, and inspection risks.

LAGUNA BEACH, Calif., June 15, 2026 /PRNewswire/ — Lead Glass Pro, a leading supplier of radiation shielding products, has announced the expansion of its turn-key installation services across 26 states, providing healthcare facilities, imaging centers, veterinary hospitals, and contractors with a simpler, faster, and more reliable path to completing radiation-shielded construction projects.

For years, facility owners and general contractors have faced a common challenge when building x-ray rooms, CT suites, cath labs, and other imaging environments: coordinating multiple vendors, installers, shielding materials, and subcontractors while hoping everything comes together correctly at inspection. The result is often project delays, change orders, failed inspections, and costly rework.

Lead Glass Pro’s new turn-key installation service was designed to eliminate that uncertainty.

Rather than sourcing shielding materials from one supplier, hiring a separate installer, and relying on contractors who may have little experience with radiation shielding, customers can now work with a single company that provides both the materials and installation expertise required to complete the project correctly.

“Our goal is simple: make radiation shielding easy,” said a spokesperson for Lead Glass Pro. “Healthcare providers and contractors already have enough to manage. They shouldn’t have to worry about whether the shielding was installed correctly, whether critical components were missed, or whether the project will pass inspection. We provide a complete solution backed by experience, documentation, and accountability.”

The service covers a wide range of healthcare construction projects, including medical imaging rooms, x-ray rooms, CT suites, cath labs, surgical centers, urgent care facilities, and veterinary imaging environments.

The expansion builds on Lead Glass Pro’s reputation for rapid fabrication, responsive customer service, and comprehensive radiation shielding solutions, including lead glass windows, lead-lined doors and frames, lead-backed drywall, shielding accessories, and custom radiation protection products.

Customers also benefit from several industry-leading protections, including:

10-Year Warranty100% Compliance GuaranteePrice MatchingFast fabrication on many standard productsNationwide support and project coordination

As healthcare construction continues to grow nationwide, Lead Glass Pro believes the demand for specialized installation expertise will continue to increase.

By combining material supply and installation into a single-source solution, the company aims to help customers reduce risk, simplify project management, and move from construction to inspection with confidence.

For more information about Lead Glass Pro’s turn-key installation services, visit LeadGlassPro.com.

About Lead Glass Pro

Lead Glass Pro is a nationwide supplier of radiation shielding products and installation services for healthcare, veterinary, industrial, and government facilities. The company specializes in lead glass windows, lead-lined doors and frames, lead-backed drywall, shielding accessories, and complete radiation protection solutions designed to help projects meet compliance requirements while reducing construction complexity.

Media Contact:
Lead Glass Pro
Email: sales@leadglasspro.com
Phone: (800) 506-9972

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SOURCE Lead Glass Pro

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Trutankless® More Than Doubles Sales as Demand for GEN3 Continues to Accelerate

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Consumer adoption and contractor demand for GEN3 technology drive more than 118% year-over-year sales growth

SCOTTSDALE, Ariz., June 15, 2026 /PRNewswire/ — Trutankless®, a leader in smart electric tankless water heating technology, announced a strong start to 2026 as growing demand from homeowners, plumbers, contractors, and wholesale distributors helped drive sales growth of more than 118% compared to the same period last year.

The company reported first-quarter net sales of $940,470, more than double the $430,090 reported during the first quarter of 2025.

The growth reflects increasing adoption of the company’s GEN3 Smart Tankless Water Heater, as consumers seek energy-efficient alternatives to traditional tank water heaters and contractors look for reliable, easy-to-install solutions that deliver long-term value.

“More than doubling our sales year over year is a strong signal that the market is embracing smart tankless technology,” said Guy Newman, CEO of Trutankless®. “Homeowners want endless hot water, lower energy consumption, and better control over their home’s systems. At the same time, plumbers and contractors are looking for products they can confidently recommend to customers. GEN3 is proving it can deliver on both.”

The company’s GEN3 platform combines on-demand hot water with advanced monitoring capabilities and compatibility with recirculation systems and LeakSecure® technology, making it an attractive option for both new construction and retrofit projects.

As demand continues to grow, Trutankless is expanding its network of wholesale distribution partners and contractor relationships across the country, with particularly strong momentum throughout Arizona, Texas, and Florida.

To support that growth, Trutankless® recently expanded operations with a new Phoenix-based production, engineering, and training facility. The company is also continuing to invest in product innovation, including the development of enhanced remote monitoring capabilities through a customizable mobile app and control platform.

“For contractors, success comes down to customer satisfaction and trust,” Newman added. “The more homeowners experience the benefits of smart tankless water heating, the more demand we’re seeing at the contractor and distributor level. That’s creating a powerful cycle of growth that we’re excited to build on.”

About Trutankless®

Trutankless® is an innovator in electric tankless water heating technology, focused on delivering energy-efficient, reliable, and connected solutions for residential and commercial applications. The company’s smart electric tankless water heaters provide endless hot water on demand while helping reduce energy consumption and maintenance requirements. Trutankless® products are available through wholesale plumbing distributors and dealers nationwide.

For more information, visit www.trutankless.com.

Forward-Looking Statement: The statements in this press release regarding any implied or perceived benefits from the release by Trutankless® of its line of electric tankless water heaters or added key strategic sales and distribution partners are forward-looking statements. Such statements involve risks and uncertainties, including, but not limited to, risks of the key strategic sales and distribution partners ability to sell our product, and effects of legal and administrative proceedings and governmental regulation, especially in a foreign country, future financial and operational results, competition, general economic conditions, and the ability to manage and continue growth. Should one or more of these risks or uncertainties materialize, or should underlying assumptions prove incorrect, actual outcomes may vary materially from those indicated. Important factors that could cause actual results to differ materially from the forward-looking statements we make in this news release include the introduction of new technology, market conditions, and those set forth in reports or documents we file from time to time with the SEC. We undertake no obligation to revise or update such statements to reflect current events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.

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SOURCE Trutankless

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Roam Charging launches electric vehicle charging hub at David Lloyd Clubs in Hatfield

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CRAWLEY, England, June 15, 2026 /PRNewswire/ — Roam Charging, a leading provider of electric vehicle (EV) charging solutions, has announced the launch of its latest EV charging installation at David Lloyd Clubs in Hatfield, marking another milestone in its growing partnership with David Lloyd Clubs to deliver a major EV charging rollout across the UK.

The Hatfield launch, located at Hatfield Business Park, will take place on Thursday 18th June from 8.00am until 4.00pm, with Roam and David Lloyd teams on site to welcome members, showcase the new charging facilities and support drivers in getting set up on the Roam app. On the day, visitors can expect hands-on assistance, the opportunity to ask questions about EV charging as well as free charging throughout the launch event.

This launch follows a successful activation at David Lloyd Clubs Purley, where Roam hosted a similar event that resulted in strong engagement with members and sustained high charger utilisation long after launch day. Roam’s events focus on education, accessibility and creating a seamless charging experience for those using the health club’s car park.

Commenting on the launch, James Randall from Roam, said:

“Our partnership with David Lloyd Clubs is about making EV charging simple, convenient and part of everyday life. The success of our Purley launch showed just how valuable it is to be on-site, speaking directly with members and helping them get set up from day one. We’re excited to bring the same experience to Hatfield and continue supporting David Lloyd Clubs members on their transition to electric driving.”

As part of the partnership, David Lloyd Clubs members receive a free Roam membership, normally priced at £7.20 per month. This benefit provides access to reduced charging tariffs:

AC chargers: 51p per kWh (standard rate 59p)DC chargers: 64p per kWh (standard rate 72p)

Roam’s event at David Lloyd Clubs, Hatfield Business Park, Hatfield AL10 9AX, will take place from 8.00am until 4.00pm on Thursday 18th June.

Roam’s app can be downloaded for free by following this link.

About Roam

Roam is dedicated to transforming the EV charging experience with a comprehensive suite of cutting-edge charging solutions designed for drivers, businesses and communities. With a focus on accessibility, reliability and scalability, Roam provides smart charging stations, intuitive software, and customer-first services that empower the transition to electric mobility. From high-power public chargers to flexible commercial installations, Roam continues to expand its network and support the global shift toward cleaner transportation.

For more information, visit https://www.roamcharging.com.

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