Connect with us

Technology

Adira Finance & AI Rudder Successfully Reduce Operational Costs Through AI Implementation

Published

on

JAKARTA, Indonesia, June 30, 2026 /PRNewswire/ — Adira Finance has significantly reduced its operational costs by leveraging artificial intelligence (AI) technology from AI Rudder to deliver a better customer experience. This partnership, which has spanned more than three years, not only strengthens Adira Finance’s position as one of the leading digital innovators in Indonesia’s financial services industry, but also demonstrates how AI technology can generate measurable business value through cost efficiency and enhanced customer experience.

AI technology has become one of the key pillars supporting Adira Finance’s digital transformation strategy. By adopting AI Rudder’s voice AI technology for customer interactions, Adira Finance has introduced a more effective and consistent way to engage customers across Indonesia. The solution automates loan payment reminder calls through an AI Voice Agent capable of interacting directly with customers. Through natural, two-way conversations, customers are encouraged to fulfill their financial obligations more consistently while helping the company reduce the risk of late payments.

AI Voice Agent technology enables businesses to communicate directly with customers through natural, human-like conversations in their preferred language. Powered by natural language processing (NLP), speech recognition, and machine learning, the solution can understand, interpret, and respond to customer inquiries in a highly natural and conversational manner.

As a provider of AI Voice Agent technology, AI Rudder delivers more than automation. The company continuously invests in research and development to create innovative AI solutions that address evolving industry needs. With the capability to process millions of calls every day, AI Rudder helps businesses deliver customer interactions that are natural, personalized, and highly efficient.

Adira Finance’s commitment to innovation and continuous exploration of emerging technologies is reflected in its collaboration with AI Rudder to enhance customer experience. Looking ahead, Adira Finance plans to continue its digital transformation by adopting AI solutions powered by large language models (LLMs), enabling even more natural and personalized conversations. This initiative further reinforces the company’s commitment to delivering superior customer experiences while strengthening its competitiveness in the digital era.

“Innovation, technology, and continuous improvement must always move forward. The synergy between Adira Finance, particularly our Collections function, and AI Rudder is extremely important, as AI technology will continue to play a key role in enhancing our customer experience,” said Nyoman Riyanto, SE., MM, Head of Desk Collection at Adira Finance.

“Moving forward, AI Rudder and Adira Finance must continue to innovate together to create a more effective and efficient customer experience that meets the evolving demands of digital transformation,” he added.

AI Rudder believes that the successful implementation of AI in Indonesia’s financial services industry is built upon long-term strategic partnerships.

“The key to successfully delivering AI solutions that reduce operational costs and enhance customer experience lies in one core principle: AI should empower people and improve human performance—not replace people,” said Michael Ignetius Kauw, Country Manager of AI Rudder Indonesia.

This collaboration demonstrates how continuous innovation can deliver two key business outcomes: greater operational efficiency and higher customer satisfaction. Together, Adira Finance and AI Rudder reaffirm that AI implementation is not merely a technology trend, but a long-term transformation strategy that strengthens business competitiveness in the digital era.

About AI Rudder

AI Rudder combines advanced AI technology with the power of voice communication to help businesses build stronger relationships with their customers. By leveraging AI-driven automation to enhance customer experiences, AI Rudder has helped hundreds of organizations improve the scale, speed, and quality of their customer interactions. Headquartered in Singapore, AI Rudder also operates across China, Indonesia, Malaysia, Thailand, Vietnam, the Philippines, Mexico, and Brazil. For more information, visit www.airudder.com.

About Adira Finance

PT Adira Dinamika Multi Finance Tbk (Adira Finance) was established in 1990, initially focusing on automotive financing before expanding into motorcycle financing in 1997. In 2004, Adira Finance was listed on the Jakarta Stock Exchange (now the Indonesia Stock Exchange) and later became part of PT Bank Danamon Indonesia Tbk. Today, Bank Danamon holds a 92.07% ownership stake in the company, making Adira Finance a member of the MUFG Group.

As one of Indonesia’s leading financing companies, Adira Finance continues to innovate by offering Sharia-compliant financing for consumer durable goods and automotive financing through its Sharia Business Unit. The company has also expanded its digital ecosystem through dicicilaja.com, a multi-purpose financing e-commerce platform, momobil.id, a vehicle marketplace, momotor.id, and the adiraku mobile application, launched in 2020 to further enhance its digital services.

View original content to download multimedia:https://www.prnewswire.com/apac/news-releases/adira-finance–ai-rudder-successfully-reduce-operational-costs-through-ai-implementation-302813943.html

SOURCE AI Rudder

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Technology

Ally Waste Acquires Swift Integrated Services, Expanding Service Capabilities and Market Reach

Published

on

By

GILBERT, Ariz., Sept. 3, 2026 /PRNewswire/ — Ally Waste, a nationwide provider of comprehensive waste solutions for multifamily communities, announced today that it has acquired Swift Integrated Services, a Utah-based provider of dumpster management, doorstep trash pickup, and waste brokerage services.

“Every acquisition we make starts with the same question: Will it help us serve customers better? Swift expands our reach and brings capabilities that allow us to support more of our customers’ waste needs. We’re excited to welcome the Swift team to Ally and build on what they’ve created,” said James Crawley, CEO of Ally Waste.

The acquisition expands Ally Waste’s presence in Utah, Florida, and Idaho markets while strengthening the company’s waste stream optimization capabilities. It also brings waste brokerage capabilities to Ally, giving current customers another way to address their waste needs as the offering is integrated.

“Joining Ally gives us the opportunity to build on what we’ve created while bringing our customers the support and resources of a nationwide team,” said Indigo Schumann-Curtis, President of Swift Integrated Services. “Our customers can expect business as usual, with many of the same people continuing to support them. I’m excited about what our teams can accomplish together.”

Swift Integrated Services customers can expect continuity in both service and support throughout the transition. The Swift team will continue with Ally, bringing established customer relationships and deep market knowledge to the combined organization.

About Ally Waste

Ally Waste is a nationwide provider of comprehensive waste solutions for multifamily communities, including valet trash and recycling, bulk removal, and waste stream optimization services. Its technology gives owners and operators clear visibility into what they’re paying for waste across a portfolio, paired with on-the-ground teams who put those insights into action.

The company’s culture is grounded in its values of Integrity, Grit, and Humility. These principles drive Ally Waste’s commitment to supporting multifamily teams and delivering consistent, high-quality service that improves everyday life for residents and on-site staff. Learn more at www.allywaste.com.

Media Contact:
Doridé Uvaldo
duvaldo@allywaste.com

View original content to download multimedia:https://www.prnewswire.com/news-releases/ally-waste-acquires-swift-integrated-services-expanding-service-capabilities-and-market-reach-302868621.html

SOURCE Ally Waste

Continue Reading

Technology

Gupshup Launches Self-Serve Voice AI Platform, Extending Conversational Engagement into Phone Calls

Published

on

By

Businesses can now build, test, and deploy AI voice agents across support, sales, and operations – alongside WhatsApp, RCS, and SMS – from a single platform

MUMBAI, India and SAN FRANCISCO, Sept. 3, 2026 /PRNewswire/ — Gupshup launched its Voice AI Platform, a self-serve console for building and running AI voice agents that handle calls end to end. The launch extends Gupshup’s engagement platform from messaging into voice, bringing support, sales, and operations onto the same infrastructure businesses use for WhatsApp, RCS, and SMS.

Gupshup’s Voice AI Platform resolves support calls, qualifies and converts leads, and automates operational calls such as scheduling, verification, and payment reminders, so human teams can focus on conversations that require a person.

The platform covers agent lifecycle in a no-code, prompt-based interface. Businesses configure an agent’s voice, language, knowledge base, system prompt, and workflows, then connect it to tools their teams use. Before going live, teams define guardrails, run simulations, and validate behaviour with tests – comparing models. Once deployed, analytics track success rates, satisfaction, and language usage, with transcripts, conversation history, and debug logs for review.

Gupshup’s platform is the first to bring unique capabilities. First, voice is a channel extension of a platform serving businesses across WhatsApp, RCS, and SMS – enabling voice-and-messaging experiences within a customer journey. Second, it supports telephony: PSTN and WhatsApp voice channels, on-premise and cloud deployment, and the option to bring PSTN infrastructure. Third, it is model-flexible – businesses choose speech-to-text, text-to-speech, and LLM providers rather than accepting a stack.

The platform builds on Gupshup’s experience powering customer engagement for 50,000+ businesses across 100+ countries and 25+ industries, processing 10 billion interactions monthly, including 500 million voice calls per month.

The Voice AI Platform has been beta tested and delivered outcomes across deployments. Users receive 100 minutes of credits to test, and pricing starts at USD 0.035 (INR 3.50) per minute.

“For customer engagement in emerging markets, Voice AI drives universal access – reaching every user regardless of language or literacy. In developed markets, it drives efficiency and automation. In both, it delivers cost savings, revenue growth, and satisfaction. With the launch of its Voice AI Platform alongside its messaging, Gupshup offers the only unified self-serve platform for customer engagement across voice and messaging,” said Beerud Sheth, Co-founder and CEO, Gupshup.

The Voice AI Platform is available to businesses at voiceai.gupshup.io.

For more information, visit www.gupshup.ai.

 

View original content to download multimedia:https://www.prnewswire.com/news-releases/gupshup-launches-self-serve-voice-ai-platform-extending-conversational-engagement-into-phone-calls-302869131.html

SOURCE Gupshup Technology India Pvt Ltd

Continue Reading

Technology

Deepdub Launches Phantom Z 3.4 Conversational: Multilingual Text-to-Speech Built to Survive Real Customers, Not Just Demos

Published

on

By

Enterprise-grade real-time text-to-speech delivers 150ms time to first audio at full 48 kHz, with text normalization that gets account numbers, invoice totals and appointment dates right

TEL AVIV, Israel, Sept. 3, 2026 /PRNewswire/ — Deepdub, a foundational voice AI company pioneering expressive voice technologies, announced today the launch of Phantom Z 3.4 Conversational, a new multilingual text-to-speech model with high-fidelity 48 kHz audio, improved text normalization and extended Hebrew support. The model is available to all Deepdub clients now.

For enterprises running voice agents, a call holds together when four things go right at once. The voice sounds like a person. The response arrives fast enough to feel like a conversation. The agent knows when to speak and when to listen. And every account number, date and amount comes out the way a customer would say it. When one of them slips, the call escalates to a human, and that is where containment and cost are decided. Phantom Z 3.4 Conversational is built for all four.

“Every voice model sounds impressive for two minutes in a demo. Very few survive two weeks with real customers,” said Ofir Krakowski, CEO and co-founder of Deepdub. “Deployments don’t stall on the 95% a model gets right, they stall on the misread account number, the mangled surname, the one wrong digit on a live call. We built this model for that last few percent, because in production, the last few percent is the whole product.”

In English, the work is in text normalization, the step that turns written text into spoken words. A delivery date written 2024-12-31 is read as December thirty first, twenty twenty-four rather than as a run of digits. An invoice total written $1,240 is read as one thousand two hundred forty dollars. An appointment at 14:30 is read as two thirty. A reference written Chapter VII is read as chapter seven rather than as letters. These are the categories where Deepdub’s testing puts the model ahead of the other systems it was measured against. An enterprise running more than one language gets one set of behavior to test and one contract to hold rather than two.

Phantom Z 3.4 delivers an end-to-end p95 time-to-first-audio of 150 milliseconds in real-time mode at full-range 48 kHz audio, with cross-language voice transfer from under three seconds of reference audio. Deepdub builds and trains its own speech models from random rather than licensing them, which allows the company to bring a new language into production in two weeks. Deepdub covers more than fifty locales and dialects verified by local voice and language experts, inside a platform supporting more than 50 locales and dialects.

“We run Deepdub in production for live, real-time phone calls, where latency and naturalness aren’t nice-to-haves but the key factor in whether a caller stays on the line. 3.4 is the closest we’ve heard a synthetic voice come to a real person, and our callers show it: they stay longer, talk more, and engage with our agents like we’ve never seen before,” said Adir Haziza, CTO at Voiceman.

The hardest case is Hebrew, which is written without vowels, so the same letters can spell different words. The three letters of שלט are a sign read one way and a remote control read another. A model that reads one word at a time has to guess which the sentence means, and in Hebrew a wrong guess is not an accent, it is a different word that stays invisible until a customer hears it. Phantom Z 3.4 resolves this at the source. Pronunciation is decided from the whole sentence rather than word by word, and every instance of שלט in Deepdub’s Hebrew test set was read correctly. Where a brand name or a plan tier has to be said a particular way, marking it in the text is enough. Deepdub ranks first for Hebrew text-to-speech on the public TTS Arena leaderboard hosted by ivrit.ai on Hugging Face.

In Hebrew, national ID numbers, appointment dates and transaction amounts are expanded before speech, so a balance written as 1,240 ₪ is spoken in full rather than read out as digits. In blind listening tests, Phantom Z 3.4 was preferred over Deepdub’s previous Hebrew model in 71 percent of decisive comparisons.

“We needed something that would hold up consistently across a large volume of work, so we tested it thoroughly before deciding. What stood out was that the details came out right and the Hebrew was the most natural we’d heard,” said Dor Levy, Head of Jeen Talk at Jeen AI.

About Deepdub
Deepdub is the foundational voice AI model company pioneering expressive voice technologies for global enterprises across TV, film, advertising, gaming, e-learning, and AI-agent applications. The company’s international team of technology, dubbing, and linguistic experts deliver an end-to-end voice solution that preserves the emotional and cultural integrity of original content in more than 50 locales and dialects. With an advisory board that includes media leaders such as Kevin Reilly, former Chief Content Officer at HBO Max, and Emiliano Calemzuk, former President of Fox Television Studios, Deepdub is eliminating language barriers to enable the global diffusion of media on major streaming platforms like Netflix, Amazon Prime, and Hulu. Visit https://deepdub.ai or follow us on LinkedIn for more information.

Deepdub Media Contact
Zivit Katz
Deepdub
zivit.katz@deepdub.ai

View original content:https://www.prnewswire.com/news-releases/deepdub-launches-phantom-z-3-4-conversational-multilingual-text-to-speech-built-to-survive-real-customers-not-just-demos-302869134.html

SOURCE Deepdub

Continue Reading

Trending