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Caylent Achieves the AWS Amazon Connect Customer Competency

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AI-First AWS Premier Tier Services Partner combining deep cloud engineering with one of the market’s most experienced Amazon Connect practices

WASHINGTON, June 30, 2026 /PRNewswire/ — Caylent, an AI-First Amazon Web Services (AWS) Premier Tier Services Partner and Anthropic Preferred Services Partner, announced today that it has achieved the AWS Amazon Connect Customer Services Competency in the Contact Center Transformation category. This specialization recognizes Caylent as an AWS Partner that helps customers transform their enterprise-wide customer experience on AWS.

Achieving the AWS Amazon Connect Customer Competency in the Contact Center Transformation category differentiates Caylent as an AWS Partner with demonstrated technical proficiency and proven customer success in helping enterprises migrate from legacy contact center infrastructure to modern, AI-powered customer experiences on Amazon Connect. Caylent’s Amazon Connect practice, built on the foundation of Pronetx, which Caylent acquired earlier this year, manages more than one million daily calls across federal, enterprise, and public sector deployments, and has deployed more than 40,000 native agent workspace seats. The team has completed one of the largest federal contact center migrations in U.S. history, moving 350,000 daily calls across 5,000 agents to Amazon Connect in under 60 days with zero downtime.

Amazon Connect Customer Competency Partner solutions are validated by AWS experts across two categories:

Contact Center Transformation: Transform legacy contact center environments by migrating organizations from on-premises or cloud-based systems to a modern, AI-powered customer experience on Amazon Connect. Deliver end-to-end transformation using structured methodologies from discovery through post-migration optimization, enabling AI features as part of the migration to drive measurable improvement over the legacy environment.

AI-Powered Customer Experience: Design, build, and operate intelligent customer experiences using Amazon Connect’s AI capabilities, including autonomous AI agents, conversational AI, agent and manager assist, and multi-channel self-service. Resolve customer issues at scale, augment human agents, and continuously improve outcomes through AI-driven insights while maintaining rigorous governance, observability, and testing practices.

“The intelligent enterprise is not complete until customer experience catches up,” said Val Henderson, CEO of Caylent. “You can have the most sophisticated cloud infrastructure and AI capabilities in the world, but if the customer-facing layer is still running on legacy infrastructure from 15 years ago, you haven’t finished the transformation. Achieving the AWS Amazon Connect Customer Competency reflects the depth of what Pronetx built and what we can now deliver as one team: the full arc from migrating off legacy systems onto Amazon Connect, to layering in intelligent AI agents that operate with full customer context in real time.”

AWS is enabling scalable, flexible, and cost-effective solutions from startups to global enterprises. To support the seamless integration and deployment of these solutions, the AWS Competency Program helps customers identify AWS Partners with deep industry experience and expertise across industries, use cases, and workloads to help grow their business.

Caylent’s Customer Experience Transformation offering gives enterprises a clear path from legacy contact center infrastructure to AI-native customer engagement on Amazon Connect. Pronetx founder Yasser El-Haggan and his team spent years at AWS helping build Amazon Connect from the ground up before deploying some of the largest and most complex implementations in existence. Integrated into Caylent, that Amazon Connect expertise now combines with Caylent’s AWS-native cloud engineering depth and AI-first delivery model, giving customers a single partner to take them from legacy migration all the way through to intelligent CX agents operating with full customer context in real time.

New York Cancer and Blood Specialists (NYCBS), one of the nation’s largest community oncology and hematology practices, partnered with Caylent to automate two of its most resource-intensive contact center workflows: proactive outreach to Chronic Care Management patients and inbound prescription refill requests. Built on Amazon Connect, the solution delivered a 300 percent improvement in outreach efficiency, 145 patient enrollments in a single day, and 24/7 AI-powered prescription refill access while eliminating manual workload for clinical staff and maintaining full HIPAA compliance throughout. Read the full case study.

About Caylent

Since 2015, Caylent has grown alongside organizations modernizing on AWS. It is the operating partner they trust to build, run, and evolve intelligent systems at scale. As an AWS Premier Tier Services Partner, Anthropic Preferred Services Partner, and AWS Managed Services Provider, with ten Partner of the Year Awards including GenAI, Migration, and Security Consulting Partner of the Year in 2025, Caylent combines deep AWS expertise, proprietary accelerators, and an agentic delivery system to move organizations from idea to impact, faster. Learn more at caylent.com.

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HR Path Strengthens its Australian Presence with Strategic Acquisition of Payroll Experts Australia

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PARIS, Oct. 21, 2026 /PRNewswire/ — HR Path, a global leader in HR consulting and HRIS solutions, today announces its strategic acquisition of Payroll Experts Australia, a Brisbane-based company specialising in payroll compliance, remediation, workforce management and HR systems consulting.

Founded in 2009, Payroll Experts Australia has delivered more than 530 projects for over 260 organisations across Australia and New Zealand. Independent of any software vendor, the company supports employers across the full payroll, workforce management and HR systems lifecycle, with expertise spanning payroll compliance and audit, remediation, award and agreement interpretation, payroll processing, advisory and end-to-end systems implementation.

The acquisition strengthens HR Path’s ability to provide end-to-end HR transformation services across the ANZ market. Payroll Experts Australia’s specialist capabilities complement HR Path’s existing HRIS technology and SAP SuccessFactors expertise, enabling the combined organisation to support clients with a broader range of locally grounded services, from strategic advisory and systems implementation to payroll compliance and operational support. 

Payroll Experts Australia will continue to operate under the brand “Payroll Experts Australia, an HR Path Company”. Its leadership team and employees will remain in their current roles, ensuring continuity of service for clients while giving the business access to HR Path’s international capabilities and resources. 

The transaction builds on HR Path’s expansion in the region. HR Path has been active in Australia since 2019, following the acquisition of DDG. It opened an Australian office in 2024 and acquired RKM Consulting in 2025, strengthening its HRIS technology and SAP SuccessFactors capabilities across Australia and New Zealand.  

“The acquisition of Payroll Experts Australia, a company renowned for its expertise in payroll compliance, is a strategic move that supports our ambition to be the global reference in HR transformation,” said François Boulet, Co-founding Partner at HR Path. “Their deep knowledge and strong client relationships in Australia complement our global capabilities, enabling us to deliver even more value to our clients. This partnership is about synergy, innovation, and shared commitment to excellence.”

“We are very happy about this new chapter!” said Steve Keenaghan, Chief Executive Officer at Payroll Experts Australia. “This step opens up exciting opportunities for our team and our clients and ensures our continued growth and success. We will maintain our commitment to delivering exceptional, independent payroll expertise while exploring new possibilities within HR Path.”

Contact:

Fabienne LATOUR  Fabienne.latour@hr-path.com

 

 

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Sungrow Powers Up for All Energy Australia 2026 With New Residential Innovation and Full Ecosystem Showcase

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MELBOURNE, Australia, Oct. 21, 2026 /PRNewswire/ — Sungrow, the global leader in PV inverter and energy storage solutions, is set to make a strong return to All Energy Australia 2026, the region’s largest and most influential renewable energy exhibition. It will introduce its next-generation all-in-one residential flagship PowerHarbour, alongside a comprehensive showcase of technologies for residential, C&I, and utility-scale applications.

As Australia accelerates toward a cleaner, more resilient energy future, Sungrow’s presence at All Energy will once again serve as a central meeting point for industry leaders, installers, innovators, and policymakers. The booth will offer visitors a rich blend of product demonstrations, technical insights, interactive experiences, and opportunities to connect with Sungrow’s local engineering and sales teams.

A New Addition to Residential Energy Storage

At the upcoming All-Energy 2026, Sungrow will officially unveil PowerHarbour in Australia for the first time. It is a residential all in one solution designed to simplify energy independence for homeowners. It combines sleek design, intelligent integration, advanced safety features and a modular design that can deliver up to 120kWh of capacity. The enhanced AFCI 3.0 protection makes it one of the most flexible and homeowner‑friendly systems on the market. The result is a clean, integrated solution that empowers households to take control of their energy with confidence and ease.

C&I Solutions for Diverse Applications

The exhibition will also showcase Sungrow’s C&I portfolio, including PowerKeeper, deployed across diverse Australian environments, and the ST255CS liquid-cooled BESS cabinet, designed for applications such as microgrid stability and FCAS. Together, these solutions demonstrate Sungrow’s capabilities in delivering flexible, reliable energy storage for a wide range of commercial and industrial needs.

Utility-Scale Innovation on Display

For utility developers and EPCs, Sungrow will present a full-size PowerTitan 3.0, giving visitors a rare opportunity to see the battery container up close. Together, PowerTitan 3.0 and 1+X modular inverter demonstrate advanced energy storage, grid-forming capabilities, and flexible deployment for complex project environment. Backed by dedicated local project management, comprehensive technical support, and a growing project pipeline across Australia and New Zealand.

Visit Sungrow at Booth KK123

Sungrow invites all attendees to visit Booth KK123 at All Energy Australia 2026 to experience its latest residential, commercial, and utility‑scale innovations firsthand. Attendees can expect a vibrant and engaging atmosphere throughout the day featuring lucky draws with exciting prizes, free premium coffee, photobooth and insightful presentations. The booth promises a full day of discovery, connection, and inspiration. Sungrow looks forward to welcoming partners, customers, and renewable energy enthusiasts as we continue powering Australia’s clean energy future together.

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AglaiaSense and Leopard Imaging to Demonstrate Privacy-First AI Traffic Sensing at Smart City Expo World Congress in Barcelona

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FREMONT, Calif. and BARCELONA, Spain, Oct. 21, 2026 /PRNewswire/ — AglaiaSense and Leopard Imaging will exhibit together at Smart City Expo World Congress, November 3–5, 2026, at Fira Barcelona Gran Vía.

The two companies proposed AI-VIVA (Vision Intelligence for València and Arterials) and is selected as a finalist in the fifth urban challenge of Barcelona Innova Lab Mobility (BILM), on the application of artificial intelligence to traffic-light regulation. AI-VIVA combines AglaiaSense’s edge-AI traffic solutions with Leopard Imaging’s patented privacy architecture. At the show, the team will give a live demonstration of AglaiaSense’s signature MS500 and GS500 cameras, with the AglaiaSense AI Box, powered by NVIDIA, which adds local processing to coordinate groups of neighboring intersections.

The cameras analyze images inside the device, using the Sony IMX500 and IMX501 intelligent vision sensors. They count and classify vehicles, buses, cyclists and pedestrians in real time. Raw video is discarded on the device within 400–800 milliseconds, and only anonymous metadata is transmitted. Cities can feed that data into signal-control software to adapt traffic lights to real demand.

MS500: about 2 W average power, 1080p, powered from a standard NEMA or ZHAGA street-light socket.

GS500: about 6.5 W average, dual 4K cameras, with Ethernet, LTE Cat 4 and GPS; powered by PoE, 12–24 V DC or a NEMA adapter.

Both cameras: IP66-rated, −20 °C to +65 °C, mounted on existing poles, so no trenching or new masts are needed.

Bandwidth: more than 95% lower than CCTV-based monitoring.

“Cities want safer, smoother streets without turning every crossing into a surveillance point,” said Leon Luo, CEO of AglaiaSense. “Being named a finalist in Barcelona tells us the approach resonates.”

“Privacy has to be built into the camera, not added later,” said Bill Pu, CEO of Leopard Imaging.

AglaiaSense’s solutions are deployed across North America and Asia, and the company won first place in the Pedestrian Safety Challenge Hackathon, run by the Edge AI Foundation (formerly the tinyML Foundation) and the City of San José. In field tests, the systems achieved detection and counting accuracy above 95%. The City of Lakewood, Colorado, compared the GS500 with traditional IP cameras and LiDAR on real roads and found it more accurate, more energy-efficient, and less costly to deploy. At a high-risk crossing where pedestrians often crossed outside the crosswalk, the system alerted approaching drivers in real time.

Visit us at Pavilion 3, Level 0, Street D, Stand 71. To book a meeting, email sales@aglaiasense.com.

About AglaiaSense

AglaiaSense, is an edge-AI company specializing in privacy-first, vision-based sensing for smart cities. Its GS500 and MS500 cameras run AI on the image sensor to count and classify road users in real time and send only anonymous metadata.

About Leopard Imaging

Leopard Imaging is a global leader in high-definition embedded cameras and AI-based imaging solutions in industries including automotive, aerospace, drones, IoT, and robotics.

Media contact:

Cathy Zhao

+1 (408) 263-0988

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