Connect with us

Technology

Emplifi Named a Leader in the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening

Published

4 months ago

on

NEW YORK, July 8, 2026 /PRNewswire/ — Emplifi, a leading Autonomous CX platform, has been named a Leader in the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening. We feel the recognition reflects Emplifi’s continued investment in unifying social marketing, commerce, and customer care as part of its broader mission to help brands deliver connected customer experiences at scale.

The 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening evaluates vendors on Completeness of Vision and Ability to Execute. Emplifi’s platform is designed to help brands reduce operational fragmentation by connecting marketing, service, and commerce within a unified platform.

Recent enhancements include the introduction of Emplifi Fuel, the company’s Autonomous CX platform, powered by Fuel AI, an intelligence layer that enables brands to automate workflows, connect teams, and optimize customer experiences across the entire customer journey. The roadmap focuses on expanding agentic AI capabilities that support content creation, customer service workflows, and earlier identification of emerging reputational risks.

Emplifi has become the partner of choice for enterprise brands seeking to unify their customer experience operations, chosen for both the breadth of its platform and the way it works alongside the teams that rely on it. That reputation is grounded in three areas:

Enterprise power, without the complexity

Emplifi is built for teams that need to move fast without sacrificing capability. Powered by Fuel AI, the platform connects marketing, commerce, and customer care into a single intelligent system, one that teams can get up and running quickly across regions and use cases, and that remains intuitive as they scale.

A partnership model built around outcomes

Emplifi’s relationship with customers doesn’t end at go-live. From onboarding through long-term expansion, Emplifi teams work alongside customers to drive adoption and accelerate impact, ensuring the platform’s autonomous capabilities translate into real business results: revenue growth, customer retention, and risk mitigation.

A roadmap that earns confidence

Customers don’t just value what Emplifi does today, they trust where it’s going. With agentic AI, autonomous workflows, and deeper cross-functional integration at the centre of what’s ahead, Emplifi positions brands to stay ahead of the curve, turning their customer experience operations into a lasting competitive advantage.

“We are proud to be recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening,” said Susan Ganeshan, CMO of Emplifi. “At Emplifi, our vision has always extended beyond social media management. We are building the foundation for connected, intelligent, Autonomous CX; helping brands unify marketing, commerce, and customer care through AI-driven orchestration. We believe this recognition reflects the momentum behind that vision and, more importantly, the results our customers are achieving every day.”

To access the complimentary 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening report, click here.

Join Emplifi for a live webinar on July 14, where Emplifi leadership will discuss the recognition and what’s ahead on the product roadmap. Register here.

Gartner Disclaimer

Gartner, Magic Quadrant™ for Social Media Management and Listening, Claudia Ratterman, Karen Lee, Tia Zervas, 6 July 2026.

GARTNER is a trademark of Gartner, Inc. and/or its affiliates. Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. 

Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose.

About Emplifi

Emplifi is the only Autonomous CX platform unifying social marketing, commerce, and customer care for more than 20,000 brands worldwide. Powered by Fuel AI, built on more than 5T of data, and recognized as a leader by leading industry analysts, Emplifi helps enterprise teams orchestrate connected customer journeys and deliver personalized experiences at scale, turning every customer touchpoint into a competitive advantage.

Press Contact: Jordan Lukes, Corporate Communications Director, Emplifi, jordan.lukes@emplifi.io

View original content:https://www.prnewswire.com/news-releases/emplifi-named-a-leader-in-the-2026-gartner-magic-quadrant-for-social-media-management-and-listening-302821225.html

SOURCE Emplifi Inc

Related Topics:
Continue Reading

Technology

Melody Party Offers Over 20,000 Songs and Adds More Than a Thousand New Tracks Monthly, Enhancing Its Online Karaoke Experience

Published

33 minutes ago

on

October 27, 2026

By

SEOUL, South Korea, Oct. 27, 2026 /PRNewswire/ — Melody Party is a music social app featuring a variety of activities, including Mic Grab, Artist Mafia, and Singing Battle. Through its online karaoke feature, SING A SONG, the app brings the traditional karaoke experience online, removing time and location constraints and offering a music experience that combines real-time singing with social interaction.

SING A SONG features an extensive library of more than 20,000 songs, with over a thousand new songs added every month. Its diverse selection includes popular K-pop tracks, classic Korean songs, and karaoke favorites. The feature offers a free-use model, allowing users to start singing their chosen songs without paying a separate fee. This helps reduce the time and cost associated with visiting traditional coin-operated karaoke venues, making it easier to enjoy singing as part of everyday life.

In terms of functionality, SING A SONG supports pitch adjustment and independent volume controls for vocals and accompaniment, allowing users to customize their singing experience according to their preferences. Users can also create online karaoke rooms, invite friends to sing together in real time, and enjoy voice chat and social interaction.

By continuously expanding its song library and offering diverse music-based interactive experiences, Melody Party continues to strengthen its music ecosystem. Through SING A SONG, the platform aims to create an accessible, highly interactive online music social space.

View original content to download multimedia:https://www.prnewswire.com/apac/news-releases/melody-party-offers-over-20-000-songs-and-adds-more-than-a-thousand-new-tracks-monthly-enhancing-its-online-karaoke-experience-302920097.html

SOURCE Melody Party

Continue Reading

Technology

Drawing new strength from 20-year legacy, IAACA calls on global counterparts to join annual conference to fortify integrity

Published

33 minutes ago

on

October 27, 2026

By

MARRAKECH, Morocco, Oct. 27, 2026 /PRNewswire/ — The International Association of Anti-Corruption Authorities (IAACA), an independent and non-political anti-corruption organisation with over 190 member anti-corruption authorities (ACAs) worldwide, will co-host IAACA Annual Conference 2026 in Marrakech, Morocco next month together with the Independent Commission Against Corruption of Hong Kong, China (ICAC) and the National Authority for Probity, Prevention and Fight Against Corruption of Morocco (INPPLC) to chart a path for the global graft fight and explore cutting-edge approaches to tackle emerging corruption challenges.

Themed “Building on 20 Years of Legacy: Drawing Strength from the Past, Guarding Global Integrity for the Future”, the international event will not only mark the 20th anniversary of the IAACA, but also provide a dynamic forum for IAACA members to exchange insights and enhance co-operation.

Calling on international counterparts to participate in the conference scheduled for November 25, IAACA President Mr Woo Ying-ming, who also serves as ICAC Commissioner, said that “As the IAACA marks its 20th anniversary, the conference will bring together global anti-corruption community at a pivotal moment for collective action. I anticipate that the valuable insights and new approaches generated through the international synergy will chart a resilient strategic path for us to navigate integrity risks and draw strength from our shared legacy to guard global integrity for generations to come.”

During the conference, renowned international experts from the United Nations Office on Drugs and Crime (UNODC), Basel Institute on Governance, the International Anti-Corruption Academy, and global anti-corruption and law enforcement agencies and institutions will shed light on harnessing artificial intelligence in the fight against corruption, safeguarding integrity within global climate and biodiversity frameworks and analysing global corruption measurement and systemic effectiveness.

Following the conference, the ICAC, the INPPLC, the IAACA and the UNODC will co-organise a training seminar on leveraging AI in combating corruption.

While the ICAC and INPPLC will share how AI and new technology can reshape the future of anti-graft enforcement and corruption prevention, the UNODC will provide a global perspective on using AI models in financial crime investigations and addressing the operational relevance, legal robustness and adaptability across jurisdictions.

For details of the conference and training, please visit:
https://www.icac.org.hk/icac/iaaca-morocco-2026/index.html

View original content to download multimedia:https://www.prnewswire.com/apac/news-releases/drawing-new-strength-from-20-year-legacy-iaaca-calls-on-global-counterparts-to-join-annual-conference-to-fortify-integrity-302920101.html

SOURCE International Association of Anti-Corruption Authorities (IAACA)

Continue Reading

Technology

Viettel moves 100 million subscribers to home-grown cloud-native charging in three months – with zero downtime

Published

33 minutes ago

on

October 27, 2026

By

HANOI, Vietnam, Oct. 27, 2026 /PRNewswire/ — Viettel High Technology Industries Corporation (Viettel High Tech), part of Viettel Group, has migrated more than 100 million subscribers and some 5,000 tariff plans at Viettel, Vietnam’s largest mobile operator, to vOCS 4.0, its in-house cloud-native charging system. The three-month cutover ran on a live national network with no service disruption.

Replacing a charging system is one of the riskiest projects an operator can undertake, which is why many stick with legacy platforms. Viettel High Tech reduced the risk through real-time data synchronization, parallel running and a phased cutover, with instant rollback at every stage.

The project won the Telecom Review Excellence Awards 2026 prize for Best Technology Deployment in Asia, a first for a Vietnamese company.

What it means for operators:

Scale: more than 300,000 transactions per second at latency below 5 milliseconds, across 2G–5G and fixed services on one platformLower cost: up to 50% less hardware investment than the previous generation, by sharing infrastructure with the networkAgility: new tariff plans in hours instead of days, new features three times faster and deployments about 30% fasterResilience: two active data centers about 2,000 km apart and automatic recovery in under two minutes

Viettel High Tech developed every core layer in-house, from a telecom-grade cloud-native platform and NFV-MANO orchestration to real-time charging, subscriber and balance management.

“Passing rigorous tests of real-time self-diagnosis and self-recovery is what allows an operator to keep its promise of 24/7 service to customers,” said Luu Manh Ha, CEO of Viettel Networks, which operates the system on Viettel’s network in Vietnam. “Above all, owning the charging system means an operator is not dependent on foreign vendors – it safeguards digital sovereignty and preserves business flexibility.”

“The charging system is where an operator’s business strategy turns into revenue in real time,” said Nguyen Minh Quang, CEO of Viettel High Tech. “We believe vOCS 4.0 is ready to help operators worldwide capture the value of 5G and digital services.”

In 2017, vOCS 4.0’s predecessor, vOCS 3.0, replaced a foreign vendor’s platform for 90 million Viettel subscribers. Across both generations, vOCS serves more than 220 million subscribers in 11 countries. Viettel High Tech now offers vOCS 4.0 to operators worldwide.

View original content to download multimedia:https://www.prnewswire.com/apac/news-releases/viettel-moves-100-million-subscribers-to-home-grown-cloud-native-charging-in-three-months–with-zero-downtime-302920106.html

SOURCE Viettel Group

Continue Reading

Trending