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Major Multi-Hospital System Selects 3CLogic to Modernize IT Service Operations with Voice AI for ServiceNow

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The deployment embeds real-time transcription, live-agent automation, and unified analytics directly within ServiceNow, helping a major healthcare provider resolve IT issues faster and lower the cost of support.

ROCKVILLE, Md., Aug. 4, 2026 /CNW/ — 3CLogic, the leading AI-powered voice platform purpose-built for ServiceNow, today announced that a northeastern health network has selected its Voice AI and contact center solution to modernize its IT service desk and unify voice with its existing ServiceNow® platform. The selection comes as the healthcare provider moves to consolidate vendors, retire aging telephony, and bring AI-driven automation to the team that keeps its clinical and administrative workforce running.

Modernizing Support for a Large, Time-Sensitive Workforce
The organization’s IT Service Desk is the front line for tens of thousands of clinicians, staff, and suppliers across its network of hospitals and regional clinics. A comparatively small, specialized team is responsible for sourcing, triaging, and resolving consistently high call volumes from password resets and access issues to requests that can directly affect patient care.

Because the legacy telephony operated separately from ServiceNow, agents had to verify callers manually, move between disconnected systems, and log details by hand, while leaders assembled performance data from multiple tools. For the lean IT team serving a much larger and time-sensitive audience, that inefficiency carried a measurable operational and financial cost that compounded with every added minute of handle time, every request that could have been automated, and every manually created report. Modernizing those workflows, the health system recognized, was as much a cost-reduction initiative as a service-quality one.

AI and Automation, Native to ServiceNow
After evaluating competing platforms, the health system selected 3CLogic for its native ServiceNow integration and its ability to bring AI directly into the flow of every interaction. The deployment will deliver:

ServiceNow-Integrated Contact Center with Intelligent Voice Workflows: Modern, self-service voice flows for high-frequency requests such as password resets, plus automated outage deflection that detects an active major incident, links callers to the master ticket, creates a child incident, and returns an incident ID without live-agent involvement.Real-Time Transcription with Live-Agent Automation: Every call is transcribed and summarized as it happens, surfacing in-the-moment context and next-best-action guidance for agents and auto-generating notes and resolution details, so time is spent resolving issues rather than documenting them.AI-Powered Sentiment Analysis: Providing supervisors visibility into caller experiences and coaching opportunities at scale.Unified Analytics Integrated with ServiceNow Platform Analytics: Contact center data flows directly into Platform Analytics to create a single, real-time source of truth across voice and digital channels, replacing labor-intensive manual reporting.Priority Routing for Critical Care: Requests tied to time-sensitive patient care are identified and escalated quickly using data already in ServiceNow.

Proven Results in Healthcare
The health system joins a growing roster of healthcare organizations modernizing service operations with 3CLogic. At Cleveland Clinic, which deployed 3CLogic’s platform natively within ServiceNow, first-call resolution rose from under 60% to more than 86%, more than 20% of incoming calls were resolved through voice self-service, and monthly reporting that once required a full week was reduced to 45 minutes, the kind of efficiency and cost gains the health system aims to achieve.

“Healthcare providers are under enormous pressure to do more with lean, specialized teams, and the IT service desk is no exception,” explains Bob Doherty, Vice President of Global Sales at 3CLogic. “By embedding real-time transcription, live-agent automation, and unified analytics directly into ServiceNow, we’re helping this health system turn every call into actionable intelligence, resolving issues faster, reducing manual work, and lowering the operational cost of delivering support at scale.”

3CLogic is a ServiceNow certified Elite Build Partner with offerings available for ServiceNow IT Service Management, CRM and Industry Workflows, and HR Service Delivery . The organization will attend ServiceNow’s upcoming World Forums in New York City, Chicago, London, and Amsterdam where it will showcase its latest voice platform an AI innovations.

For more information, visit 3CLogic.com.

About 3CLogic
3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today’s leading CRM and Customer Service Management platforms. Globally available and leveraged by the world’s leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Voice AI, agent automation & coaching, real-time transcription, and AI-powered sentiment analytics–all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service. For more information, please visit www.3clogic.com.

ServiceNow, the ServiceNow logo, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.

View original content to download multimedia:https://www.prnewswire.com/news-releases/major-multi-hospital-system-selects-3clogic-to-modernize-it-service-operations-with-voice-ai-for-servicenow-302841610.html

SOURCE 3CLogic

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Cambodia Takes Bakong Global, Connecting ASEAN with Japan and Africa

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PHNOM PENH, Cambodia, Nov. 15, 2026 /PRNewswire/ — Cambodia is taking its national digital payment system, Bakong, onto the global stage, unveiling initiatives spanning international card payments, stablecoin and bond tokenisation pilots with Japan, and a remittance corridor with Rwanda.

The announcements were made at the inaugural Black Swan Summit Cambodia, co-hosted by the National Bank of Cambodia (NBC) and the Singapore-headquartered Global Finance & Technology Network (GFTN), in collaboration with three Cambodian ministries: the Ministry of Post and Telecommunications, the Ministry of Commerce, and the Ministry of Industry, Science, Technology and Innovation.

Held alongside the Sommet de la Francophonie, the two-day summit has attracted over 5,000 registered participants from 60 countries, including policymakers, central bankers, investors and technology leaders, to advance financial connectivity between ASEAN, Africa and other international markets.

From National Payment System to Global Network

Cambodia has built a digital payments infrastructure that has transformed domestic financial access. It is now extending that infrastructure internationally through three initiatives:

Bakong to the World: Bakong users will be able to create Visa or Mastercard virtual cards through the app, enabling contactless payments overseas.

Japan–Cambodia stablecoin remittances: NBC and SBI Group will explore stablecoin-based cross-border transfers, with funds received through Bakong wallets.

Government bond tokenisation: NBC and SBI Bank will pilot the tokenisation of Cambodian government bonds on the Canton Network, exploring new approaches to trading and settlement.

Bakong has also contributed to the growing use of Cambodia’s national currency. The riel’s share of transactions on the platform increased from 17% in 2020 to 58% in 2025.

A Model for Emerging Economies

Cambodia’s financial transformation is rooted in an extraordinary history. Following the destruction of its banking system and the abolition of its currency between 1975 and 1979, the riel was reintroduced on 20 March 1980.

Rather than replicate conventional financial infrastructure, Cambodia has built a digital-first payments ecosystem. Today, Bakong connects approximately 38 million accounts in a country of 17 million people. In 2025, it processed 1.3 billion transactions worth US$241.84 billion, equivalent to approximately 4.5 times Cambodia’s GDP.

For emerging economies seeking to expand financial inclusion, strengthen domestic currencies and connect to global markets, Cambodia offers an example of how public digital infrastructure can accelerate financial development.

Bridging ASEAN and the Francophone World

The summit also marks a step towards connecting Southeast Asia with Francophone economies, particularly in Africa.

Two initiatives signal this ambition:

Cambodia–Rwanda remittance corridor: The National Bank of Cambodia and the National Bank of Rwanda are working to connect Bakong with Rwanda’s RSwitch payment infrastructure, initially facilitating remittances from Cambodia to Rwanda.

Francophone Africa payment connectivity: H.E. Dr. Chea Serey, Governor of the National Bank of Cambodia, underscored the shared vision of exploring cross-border payment connectivity with Francophone African payment systems, with potential initial use cases focusing on remittances and small-value trade.

These initiatives advance South–South cooperation, demonstrating how emerging economies can collaborate directly on interoperable financial infrastructure without relying exclusively on traditional international payment networks.

The summit continues on 16 November, with discussions on economic corridors, payment interoperability, financial resilience and regulatory cooperation.

Leadership Perspectives

H.E. Dr. Chea Serey, Governor of the National Bank of Cambodia, said: “Cambodia knows what it means to lose a financial system and rebuild trust in money. Bakong has expanded access and the use of the riel. Now we are connecting it to the world. Sovereignty and openness are not opposites. Inclusion must be measured not just by whether people can pay, but by whether they can withstand shocks.”

Sopnendu Mohanty, Group CEO, Global Finance & Technology Network (GFTN), said: “Cambodia shows that emerging economies can build financial infrastructure around their own needs rather than inherit systems designed elsewhere. The next challenge is connecting these platforms internationally. From African payment links to Japanese fintech pilots, Black Swan Summit Cambodia demonstrates how emerging markets can open new channels for trade, investment and financial inclusion.”

For more information: www.cambodia.blackswansummit.com

View original content to download multimedia:https://www.prnewswire.com/apac/news-releases/cambodia-takes-bakong-global-connecting-asean-with-japan-and-africa-302939651.html

SOURCE Global Finance & Technology Network (GFTN)

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APEC 2026 Host City Promotional Video Shenzhen: Where the Future Takes Shape Released Worldwide

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SHENZHEN, China, Nov. 14, 2026 /CNW/ — Shenzhen: Where the Future Takes Shape, the official promotional video for the host city of the 2026 Asia-Pacific Economic Cooperation (APEC) Economic Leaders’ Meeting, was released worldwide on November 15, as APEC Economic Leaders’ Week got underway in Shenzhen.

Presented by the Publicity Department of the CPC Shenzhen Municipal Committee and produced by Shenzhen Media Group, the video takes “Where the Future Takes Shape” as its central theme.

It brings together Shenzhen’s pioneering reforms, its achievements in building a modern, people-centered city, and the theme of 2026 APEC “China Year,” “Building an Asia-Pacific Community to Prosper Together.” Through the story of Shenzhen, the video offers international audiences a vivid look at Chinese modernization in practice, while extending a warm welcome to guests from across the Asia-Pacific and beyond. It also reflects the host city’s commitment to openness and its vision of working with regional partners to create a better future.

Shenzhen itself takes center stage in the video. Through six dimensions — innovative, livable, beautiful, resilient, culturally advanced, and smart — the production captures the city’s character during this landmark year and showcases its vitality and appeal to audiences worldwide.

The Chinese- and English-language versions premiered simultaneously across Shenzhen Media Group’s platforms, including Shenzhen TV’s 4K Ultra HD channel, its international channel, and the international social media network of “Shenzhen Channel”.

Featuring more than 260 shots, 99% of them newly filmed in 2026, this six-minute film brings Shenzhen to life–from cutting-edge innovation and vibrant urban spaces to stunning natural landscapes and cultural diversity.

Discover a city where the future is already taking shape, and where people from across the Asia-Pacific are invited to come together, share opportunities, and build a brighter, more prosperous future.

At this moment, Shenzhen is at its best.

As the video’s closing narration declares:

In 2026, the world gathers in Shenzhen to write a new chapter in building an Asia-Pacific Community to prosper together.

Gather in Shenzhen.

Witness miracles.

Together, let’s create a brighter future!

View original content to download multimedia:https://www.prnewswire.com/news-releases/apec-2026-host-city-promotional-video-shenzhen-where-the-future-takes-shape-released-worldwide-302939610.html

SOURCE Shenzhen Media Group

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IP GUANGDONG debuts at the Media Center of APEC Economic Leaders’ Week

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GUANGZHOU, China, Nov. 15, 2026 /PRNewswire/ — This is a news report from South.

The media center for the 2026 Asia-Pacific Economic Cooperation (APEC) Economic Leaders’ Week opened on November 11 in the host city of Shenzhen, Guangdong Province, southern China.

Located in Hall 2 of the Shenzhen Convention and Exhibition Center in Futian District, the APEC media center spans around 15,000 square meters. It will offer services including meeting updates, radio and television broadcast feeds, press briefings, and smart news gathering and production tools for nearly 5000 Chinese and international journalists.

IP GUANGDONG, a community open to anyone who wants to share Guangdong’s stories with the world, has set up a themed space called “A Home for Asia-Pacific Friends” at the APEC media center. The space offers Chinese and international journalists a friendly, homelike atmosphere and has been a popular photo spot since opening day.

What unique experiences does IP GUANGDONG offer at the APEC media center? Here is a first look.

Bringing Guangdong’s hospitality to the front lines of reporting

Openness, innovation and cooperation are the three priorities for the APEC China 2026, and they also reflect Guangdong’s approach to welcoming guests. Through “A Home for Asia-Pacific Friends,” IP GUANGDONG is using the occasion to build friendships and offer thoughtful, welcoming services to journalists from around the world. Reporters coming to Shenzhen may be unfamiliar with the city, find it hard to source material, have little space to film on camera or lack equipment, so IP GUANGDONG has set up a range of support services in the themed space.

IP GUANGDONG is a shared platform for Guangdong’s international image, and its library holds more than 50,000 high-quality images and videos from and about the province. Its “Visual Content Station,” located within the themed space, allows Chinese and international journalists to quickly purchase and license high-quality images and footage of Guangdong, providing a one-stop solution to difficulties in sourcing content and uncertainty over usage rights.

In the age of new media, news production moves at almost lightning speed. With a Pocket camera in one hand and a microphone in the other, a single reporter can gather and edit news right at the scene.

To support this way of working, IP GUANGDONG has teamed up with its partner DJI to set up a dedicated DJI service station, where Chinese and international journalists can borrow Osmo Pocket 4 cameras. Reporters can register on site with valid media credentials and borrow a camera for their reporting. During breaks, they can also capture the beauty and variety of Shenzhen, sharing their images with the world through IP GUANGDONG.

Discovering and sharing stories behind Guangdong products

Guangdong goods have continued to attract attention online and offline this year. Their global reach is underpinned not only by Guangdong’s strength in smart manufacturing, but also by the cultural appeal embedded in its products. Every Guangdong product has a story worth telling. Drawing on this rich source of news stories, IP GUANGDONG has teamed up with its partners to display a diverse selection of finely crafted Guangdong products at the themed space’s service counter, giving journalists a place to discover local creations and find inspiration.

Reflecting the current boom in designer collectible toys, IP GUANGDONG is showcasing a range of representative designer toy brands and characters from Guangdong. Highlights include dolls featuring Xiyangyang and Lerongrong, the mascots of the 15th National Games, who have just turned two. Also on display are 3D metal puzzles from Piececool and original characters Laura and the panda Mr. PA from ToyCity. Both companies behind these two brands are based in Dongguan, known as China’s designer toy capital. Also featured are Guangdong’s “three teas”: Yingde black tea, Chaozhou Dancong tea and Zijin cicada tea. Rich in positive symbolism, they offer a vivid introduction to Lingnan culture.

By introducing the products on display in this compact showcase, IP GUANGDONG will work with visiting journalists to explore the stories behind them and share with the world the message that “Guangdong products make the world better.”

Exploring Guangdong without leaving the venue

The IP GUANGDONG themed space also invites visitors to enjoy interactive experiences. Between assignments, journalists can relax and take away their own memories of Guangdong from the APEC China 2026.

At the center of the space, IP GUANGDONG has installed a photo booth where journalists can create personalized postcards featuring Guangdong’s landmarks and scenery. Visitors simply step inside, have their photo taken and choose their favorite Guangdong backdrop. Their custom postcard is generated on the spot, taking them on a virtual tour of the province without leaving the venue.

All 16 landmark images were captured by IP GUANGDONG creators. They include Zhao Junhui’s photograph of the Shenzhen International Exchange Center, the main APEC meeting venue; Liu Shihui’s image of Danxiashan in Shaoguan; Luo Jinping’s view of the “Sea of Pineapples” in Zhanjiang; and Qiu Xuqing’s photograph of the Zhongshan Memorial Pavilion in Shantou Small Park. Each image reveals a different facet of Lingnan’s beauty and reflects the platform’s vision: “Everyone creates, everyone showcases, everyone shares.”

IP GUANGDONG has also prepared 2,000 surprise gift bags for Chinese and international journalists. The bags contain Guangdong specialty snacks, everyday essentials, small cultural and creative gifts, and postcards from the “Snacks of Guangdong” series illustrated by guest contributor XiaoLin Comics. These gifts bring an element of surprise and fun to journalists’ day.

A space to connect: Say “Hello, friend!”

The APEC media center is both a place for Chinese and international journalists to work efficiently and a setting for face-to-face conversation and for sharing observations and experiences. The IP GUANGDONG themed space includes a dedicated area for interviews, discussions and cultural exchanges.

As visitors enter, they are greeted by the words “Hello, friend!” in 12 major languages used across APEC member economies.

On the columns flanking the space, IP GUANGDONG and Chinese tech brand HONOR present “Home Through the Lenses of Asia-Pacific Creators,” a collection of photographs created collaboratively by contributors from around the world. Images from across the Asia-Pacific are displayed alongside scenes of Lingnan, bringing different cultures into conversation through photography.

On the way from the work area to the dining area, journalists can enjoy a calming visual interlude at “Asia-Pacific Perspectives: Impressions of Guangdong,” an illustration exhibition jointly produced by IP GUANGDONG and China Daily. It features 40 selected works by illustrators from APEC member economies, including China, the US, Russia, Japan, Singapore and Indonesia. Guangdong’s streets and lanes, natural landscapes and the warmth of the Asia-Pacific family come to life in their illustrations. Journalists are invited to slow down, glimpse one another’s lives in familiar scenes, unwind and feel a little closer.

Don’t miss out! It’s giveaway time!

How to claim your IP GUANGDONG surprise gift bag

Dates and times: November 11–19, 9:30 a.m.–12:30 p.m. and 2:00–6:00 p.m.

How to claim: Scan the QR codes to follow IP GUANGDONG’s WeChat Official Account and WeChat Channels account. Then scan the registration QR code to join the platform and upload your first snapshot to receive a surprise gift bag.

Availability: Limited to 200 bags per day, on a first-come, first-served basis.

View original content to download multimedia:https://www.prnewswire.com/apac/news-releases/ip-guangdong-debuts-at-the-media-center-of-apec-economic-leaders-week-302939601.html

SOURCE South

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