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Resolve Named a Leader in the QKS Group SPARK Matrix™: AI Solutions for ITSM, 2026

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Recognition highlights Resolve’s leadership in agentic AI, enterprise orchestration, and autonomous IT operations.

NEW YORK, Aug. 11, 2026 /PRNewswire/ — Resolve today announced it has been named a Leader in the QKS Group SPARK Matrix™: AI Solutions for ITSM, 2026. The designation recognizes Resolve’s agentic AI platform for helping enterprises automate and orchestrate IT operations while accelerating autonomous issue resolution.

The QKS Group SPARK Matrix™ evaluates leading AI Solutions for ITSM vendors based on technology excellence and customer impact. Resolve was recognized for its unified platform that combines AI agents, workflow orchestration, and intelligent automation to help organizations improve service delivery, reduce operational complexity, and resolve issues faster.

As enterprises look to modernize IT operations and reduce manual work, Resolve enables autonomous resolution across IT service management, infrastructure, cloud, network, and business operations. Its Agentic Resolution Fabric unifies AI-powered Knowledge, Automation, and Assist Agents into a single platform that detects, diagnoses, and resolves issues with minimal human intervention. By combining agentic AI with enterprise orchestration, Resolve helps organizations reduce ticket volume, lower MTTR, decrease ITSM costs, and accelerate their journey toward Zero Ticket IT.

“Organizations are moving beyond isolated automation toward autonomous operations powered by AI agents that understand intent, orchestrate work across the enterprise, and resolve issues with minimal human intervention,” said Dave Hawkins, CEO of Resolve. “Being recognized as a Leader by QKS Group reinforces our vision for the Autonomous Enterprise and our commitment to helping customers eliminate repetitive work, accelerate resolution, and free IT teams to focus on higher-value initiatives.”

The QKS Group SPARK Matrix™ provides an in-depth assessment of market dynamics, technology innovation, competitive positioning, and customer impact to help organizations evaluate AI solutions for IT service management. The research recognizes vendors that demonstrate differentiated capabilities and deliver measurable business value.

“Resolve’s strategy aligns with evolving ITSM priorities through the integration of AI agents, workflow orchestration, and automation within a unified platform, supporting end-to-end incident resolution and service fulfillment across complex IT environments,” said Gaurav Kumar, Analyst at QKS Group.

The full QKS Group SPARK Matrix™: AI Solutions for ITSM, 2026 report is available from QKS Group.

Additional Resources

Learn more about Resolve: https://resolve.io 

About Resolve

Resolve is redefining IT and network operations with an agentic automation and orchestration platform built for the autonomous enterprise. Its platform automates manual workflows to detect, diagnose, and resolve requests and incidents before they impact the business. By transforming reactive workflows into proactive, self-healing systems, Resolve slashes ticket volume and alert noise by up to 90%, reduces MTTR from hours to minutes, and empowers IT teams to scale without increasing staff. Learn more at resolve.io.

Media Contact
Resolve
Erin Anderson
VP, Marketing
erin.anderson@resolve.io

About QKS Group

QKS Group is a global analyst and advisory firm helping enterprises, technology vendors, and investors make trusted, data-driven decisions. Our portfolio spans the flagship SPARK Matrix™ evaluation framework, SPARK Plus™ analyst advisory platform, QKS Intelligence™ for market and competitive tracking, and QKS Community™ for CXO leaders and practitioners. All offerings are powered by a Human-Intelligence-driven framework and QKS’s closed-loop research methodology – integrating expert-led insights, quantitative modeling, and continuous validation to deliver credible, outcome-focused intelligence.

For more available research, please visit Research

Media Contacts:
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PR & Media Relations
QKS Group
5th Floor, Wing 2, Cluster C,
EON Free Zone, Kharadi,
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Email: support@qksgroup.com
Content Source: https://qksgroup.com/newsroom/resolve-named-a-leader-in-the-qks-group-spark-matrix-ai-solutions-for-itsm-2026-1755
Connect with us on LinkedIn- https://www.linkedin.com/company/qksgroup/

 

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Tencent Cloud and Teleport Collaborate to Advance AI-Powered Cross-Border Logistics from China

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SHENZHEN, China, Nov. 13, 2026 /PRNewswire/ — At the 2026 Tencent Global Digital Ecosystem Summit, Tencent Cloud, the cloud business of global technology company Tencent, signed a Memorandum of Understanding (MOU) with Teleport, Capital A’s logistics venture and leading Southeast Asian eCommerce logistics specialist. Under the MOU, Tencent Cloud will provide the cloud infrastructure for Teleport’s operations in China, while Teleport will leverage Tencent Cloud’s artificial intelligence (AI) to build smarter, more automated logistics operations for cross-border movement from China.

The Teleport Network: Built for Cross-Border eCommerce

Teleport moves eCommerce and cargo on Southeast Asia’s largest air network, moving up to 1.25 million parcels a day across the Teleport Network, connecting China, Southeast Asia, Oceania and the Middle East by leveraging the freighter and belly capacity of over 55 airline partners. Operating at this scale demands seamless orchestration, which begins with ensuring every single parcel moves with verified, accurate data. The partnership with Tencent Cloud anchors shipment data on a reliable digital foundation from the first mile and ensures every subsequent process from customs clearance to mid-mile multi-airline transfers runs on timely, accurate information.

Supporting the Next Phase of Growth for Cross-Border Logistics

As global cross-border e-commerce accelerates, managing operational complexity requires moving beyond passively monitoring shipments. Backed by deep ecosystem experience in China and across global markets, the partnership with Tencent Cloud will make it easier for Chinese marketplaces, shippers and regional partners to integrate and collaborate seamlessly. This establishes a unified, single source of truth across the supply chain, giving Teleport, its airline partners and its eCommerce customers identical real-time tracking from origin to destination.

Accelerating AI Adoption Across Logistics Operations

Building on this Cloud data foundation, Teleport is exploring a suite of Tencent Cloud AI solutions to advance operational efficiency.

Tencent Cloud Agent Development Platform (ADP): Enables Teleport to build and deploy purpose-built AI agents across core operational workflows, including automated route optimisation, customs document processing, dynamic capacity planning, and real-time disruption recovery.TokenHub: Provides flexible access to different AI models, helping Teleport balance capability, responsiveness and cost efficiency across AI applications.WorkBuddy: Enhances internal operations and knowledge access through multi-agent workflows, enabling teams to collaborate more efficiently.eKYC & identity verification: Strengthens verification and onboarding workflows for cross-border merchants, air cargo partners, and ground handling agents, reinforcing compliance and security across the network.

Poshu Yeung, Senior Vice President of Tencent Cloud and Head of Tencent Cloud International, said: “As cross-border commerce continues to create new opportunities across Asia and beyond, logistics providers are increasingly looking for technologies that can help improve efficiency, strengthen resilience and support growth across multiple markets. Through our collaboration with Teleport, we are combining Tencent Cloud’s infrastructure and AI capabilities with Teleport’s logistics expertise to help move the Teleport Network beyond visibility towards intelligent decision-making and execution, enabling greater operational agility across its cross-border logistics network.”

Milan Dhingra, Chief Product Technology Officer of Teleport, said: “Teleport will always be a physical air logistics business, but we run digital first. Therefore it is key that we work with the right partners in the right market where mission critical cargo data need to flow, where their expertise is unmatched. China has its own digital ecosystem and we wanted a partner that understands Teleport’s vision for seamless orchestration and intelligence while being purpose-built for local requirements. Tencent Cloud is that partner for us in China.”

Making the Teleport Network Smarter

This strategic collaboration reflects a shared commitment to advance the development of cross-border logistics through cloud and AI technologies. By pairing Teleport’s logistics expertise with Tencent Cloud’s infrastructure and AI capabilities, both companies aim to turn operational data into real-time, actionable intelligence across the Teleport Network enabling reliable, scalable eCommerce movement across the region.

About Tencent Cloud

Tencent Cloud, one of the world’s leading cloud companies, is committed to creating innovative solutions to resolve real-world issues and enabling digital transformation for smart industries. Through our extensive global infrastructure, Tencent Cloud provides businesses across the globe with stable and secure industry-leading cloud products and services, leveraging technological advancements such as cloud computing, Big Data analytics, AI, IoT, and network security. It is our constant mission to meet the needs of industries across the board, including the fields of gaming, media and entertainment, finance, healthcare, property, retail, travel, and transportation. 

About Teleport

Teleport is an integrated eCommerce logistics specialist operating the largest, yet asset-light, air network in Southeast Asia. We are on a mission to move things across the region faster, cheaper and better than anyone else – by giving access to affordable and reliable cross-border delivery for all big and small businesses, as fast as next-day. Teleport is a logistics venture of Capital A, with a presence across Malaysia, Singapore, Thailand, Indonesia, Philippines, Chinese Mainland, Chinese Hong Kong and India.

For more information, please visit teleport.it or our social media on LinkedIn, and Instagram.

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SOURCE Tencent Cloud

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DATA.BET Now Powers Sportradar’s Unified Odds Feed

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Delivering a full esports betting toolset, from Tier-1 majors to Tier-4 tournaments across key disciplines

LIMASSOL, Cyprus, Nov. 13, 2026 /PRNewswire/ — DATA.BET, a trusted sportsbook solution supplier, has signed a deal with Sportradar, a leading global sports technology company, to become one of the partnered providers for its expanded offering.

Through the integration, Sportradar receives DATA.BET’s esports data content and performance-boosting toolset cover 1,800+ tournaments and 94,000+ matches annually across 60+ markets. Widgets and Streaming are set to follow, giving operators a fuller esports experience around headline events and niche competitions.

As a part of the deal, DATA.BET covers Counter-Strike 2, Dota 2, League of Legends, from Tier-1 to Tier-4 tournaments, with Valorant and other titles set to follow shortly. For DATA.BET, the deal marks a significant step in its global expansion and reinforces its position as a trusted esports Odds Feed supplier to the largest names in the industry.

“Becoming a supplier for Sportradar’s esports offering reflects the trust that the industry’s biggest players place in our content and products,” said Otto Bonning, Head of Sales at DATA.BET. “We’re confident in our coverage depth, speed, and trading expertise. This deal also opens a new route for our content, from Tier-1 majors to lower-tier tournaments running around the clock, to reach users around the world.”

Roman Garin, SVP, Innovation at Sportradar, said: “Esports’ fully digital nature creates an expectation for fast, deep live betting experiences. The providers that have built the market across Counter-Strike 2, Dota 2 and League of Legends each bring their own strengths and trading style, and the best fit can differ from title to title. By bringing them together through our Unified Odds Feed, we’re giving operators greater choice and flexibility through a single integration, and we’ll continue adding providers and titles as the market evolves.” 

About DATA.BET

DATA.BET is a sportsbook technology supplier established in 2017, delivering solution across sports, esports, virtual competitions, and prediction markets. Its portfolio includes Odds Feed, Risk Management, Single Page Application (iFrame), Bet Builder, Widgets, Streaming, and a range of player-engaging features. The company combines AI-powered capabilities with 24/7 in-house trading expertise, 99.99% system uptime, 97% markets uptime, and licensed content. DATA.BET provides coverage of 100+ disciplines, 150k+ monthly events, and 3,000+ markets, supporting betting operators, online casinos, and platform providers with scalable offerings and reliable sportsbook infrastructure.

About Sportradar

Sportradar Group AG (NASDAQ: SRAD), founded in 2001, is a leading global sports technology company creating immersive experiences for sports fans and bettors. Positioned at the intersection of the sports media and betting/gaming industries, Sportradar provides betting and iGaming operators, media and technology companies, prediction market partners, and sports federations with a best-in-class range of solutions to help grow their businesses. Trusted by the world’s leading global sports organizations, including the ATP, NBA, WNBA, NHL, MLB, MLS, PGA TOUR, UEFA, FIFA, CONMEBOL, AFC, and the Bundesliga, and global clients including Flutter, DraftKings, Google, Microsoft, Kalshi, and Polymarket, Sportradar covers more than a million events annually across all major sports. Sportradar is not just redefining the sports fan experience; it also safeguards sports through its Integrity Services division and advocacy for an integrity-driven environment for all involved.

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Biel Crystal Named to 2025 Forbes China Novel Intelligent Economy Selection

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HONG KONG, Nov. 13, 2026 /PRNewswire/ — Forbes, the global business magazine, has named Biel Crystal to its “2025 Forbes China Novel Intelligent Economy Selection,” citing the company’s deep implementation and innovation breakthroughs in smart manufacturing and industrial large models.

Biel Crystal, a leading global provider of exterior structural components and module solutions for smart devices, operates nine smart manufacturing bases worldwide. It has more than 100,000 employees and annual capacity of more than 2.5 billion units. The company has fully deployed industrial AI large models using an architecture purpose-built for industrial scenarios, embedding industrial characteristics at the foundation and spanning R&D and design, manufacturing, finished-product inspection, operations management and maintenance services.

The most representative applications are in three industrial scenarios: production, R&D and quality inspection. In production, Biel Crystal has more tightly integrated machine learning with industrial simulation to enable automatic, dynamic optimization of coating machine parameters and automatic tool compensation for CNC machine tools, improving overall efficiency by at least 10%. In R&D, coordinated use of structural, fluid/thermal, motion and electromagnetic simulations allows product designs to identify and resolve more than 80% of potential problems during the R&D stage, cutting R&D cycles by 30% to 50% and reducing physical prototypes by more than 60%. In quality inspection, its self-developed automated optical inspection (AOI) technology combines multimodal inspection, few-shot learning and millisecond-level real-time feedback, lowering the missed-detection rate to 0.05% and reducing manual re-inspection workload by 50%.

Notably, Biel Crystal did not rely on general-purpose large models. Instead, it adopted an architecture purpose-built for industrial scenarios, embedding industry’s stringent requirements for real-time performance, determinism and reliability into model design from the ground up. The company says this ensures the models are “usable, stable and precise” on production lines and drives manufacturing from “single-point automation” toward “plant-wide intelligence.”

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SOURCE Biel Crystal

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