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Sobot Upgrades its AI Agents, Moving from Answers to Results

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Built to Solve, Backed by a Full System of Support

SINGAPORE, Aug. 13, 2026 /PRNewswire/ — Sobot, the agentic customer contact platform, announced an upgrade to its AI Agents. This upgrade didn’t come from a smarter model alone, but from a fundamental change in how Agents think and act.

What’s New in Sobot Agents

Reasoning in Action: From Answering Questions to Getting Things Done

Previously, Sobot followed a workflow-trigger pattern: businesses built a workflow in advance, mapping out how the Agent should respond to each customer behavior. Once a customer’s intent was recognized, the Agent simply followed that path. It couldn’t adapt when a situation fell outside the workflow, and nothing fed back into the Agent’s own decision-making until the process had run its course.

The upgraded Sobot Agents work differently, running on a continuous loop of reasoning, acting, and observing, a pattern known as ReAct. Take a return request: instead of following a workflow, the Agent works out what information it still needs, checks it against what the customer has already shared, and asks for the rest. Workflows still suit scenarios that need a fixed process; this is simply a more adaptive option. RAG keeps every answer grounded in the right knowledge, and ReAct turns that understanding into a finished task.

The foundation of Sobot Agents lies in a unified resource layer of knowledge, skills, tools, MCPs, memory, and variables, centrally managed and shared across every Agent rather than configured separately. A skill built to handle one type of request only needs to be created once, then any Agent can call on it automatically whenever it recognizes a matching scenario, without rebuilding it from scratch.

Conversational Building: From Expert Configuration to Simplified Setup

Building an AI Agent used to mean specialist-level setup: bot styles, prompts, knowledge bases, and even more, each on its own separate page. In the updated Sobot Agents Studio, businesses simply describe what they want to build in a conversation, the same way they might explain a task to a colleague, covering the relevant business materials and what the Agent is expected to do. The Studio then pulls up the right settings on its own, and no page switching is needed. Knowledge, skills, and tools all come together in one place.

Ask AI for Data: Performance Insights in Natural Language

The upgrade introduces “Ask AI for Data”, changing how businesses assess their own AI Agents’ performance. Sobot used to bring performance data together in one dashboard, but businesses could only view preset templates. With so many metrics available, managers had to dig through them, find the ones that mattered, and work out the comparisons on their own. Now, instead of reading a dashboard, managers can simply ask a question in natural language and get a direct answer, complete with trend interpretation, anomaly flags, and next steps to take.

Nexus and Experts: The Infrastructure and Expertise Behind Every Agent

Sobot Agents handle customer interactions independently, but they don’t run in isolation. That independence is backed by two more layers: Nexus and Experts.

Sobot Nexus is the unified infrastructure every Agent runs on. It connects every channel customers might come from, including website and app chat, voice, email, and social media such as WhatsApp, Facebook Messenger, and Instagram, into a single platform. It also gives agents a unified workspace: when a request needs a human touch, it transfers there with the full conversation history, so nothing needs to be repeated. An AI Copilot works alongside the human agent throughout, helping them handle the conversation more efficiently.

Sobot Experts stay involved throughout a business’s journey with Sobot Agents. AI Strategists design implementation plans aligned with businesses’ goals; Deployment Specialists configure and launch Agents for stable operation; AI Trainers refine models using real conversation data; and Operation Analysts monitor performance and flag where to adjust next. Rather than stepping back once a system is delivered, Experts keep observing and tuning, driving steady gains in accuracy.

Sobot: Redefining What AI Solves in Customer Contact

“We’re moving AI in customer contact from a supporting role to a leading one. The question is no longer how well AI can assist a human agent, but how much AI can resolve on its own. That’s the direction we see the whole industry heading, and it’s the direction we’re building Sobot toward,” said Yi Xu, CEO of Sobot.

This upgrade reflects that shift: Sobot Agents are now built to finish a customer’s request, not just respond to it, freeing up businesses’ people for what genuinely needs a human touch.

For more information, please visit https://www.sobot.io/.

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SOURCE Sobot

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Pet Circle builds fulfilment foundation for continued ecommerce growth with Manhattan WMS

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SYDNEY, Nov. 12, 2026 /PRNewswire/ — Manhattan Associates Inc. (NASDAQ: MANH) has partnered with Australia’s largest online pet retailer, Pet Circle, to modernise its national fulfilment network with Manhattan warehouse management system (WMS). This partnership has created a digital foundation for warehouse automation, improved operational efficiency and faster delivery as the online retailer continues its rapid growth.

As a 100% ecommerce business, Pet Circle had relied on a bespoke WMS for more than 13 years. While the platform had successfully supported the company’s early growth, increasing order volumes and manual warehouse processes were making it more difficult to scale efficiently and support future automation.

Pet Circle selected Manhattan WMS to support its long-term growth strategy and automation roadmap. A key factor in the decision was Manhattan Associates’ local implementation team, whose close collaboration helped configure the solution around Pet Circle’s operational requirements.

The implementation began at Pet Circle’s Sydney fulfilment centre before being rolled out across facilities in Victoria, Queensland and Western Australia, creating consistent warehouse processes across the retailer’s national network. Shortly after the initial go-live, Pet Circle introduced autonomous mobile robots (AMRs), automated packing systems, and conveyor and sortation technology, with Manhattan WMS serving as the platform connecting these technologies across its fulfilment operation.

Andrew Haverfield, Head of Innovation Supply Chain at Pet Circle, said the move to Manhattan WMS was driven by the company’s long-term growth strategy.

“As a fast-growing ecommerce business, we needed a warehouse management platform that could grow with us. Our previous system had served us well for many years, but we’d reached the point where manual processes were making it harder to keep pace with increasing demand and deliver the level of service our customers expect,” Haverfield explained. “Manhattan WMS has given us a modern foundation for our fulfilment network. We’ve been able to standardise processes across our sites, introduce warehouse automation and better manage peak trading periods, while creating a platform that can continue to evolve alongside our business.”

Since implementing Manhattan, Pet Circle has streamlined previously manual warehouse processes, improved operational consistency across its fulfilment network and strengthened its ability to manage peak trading periods. During the last Black Friday sales event, the retailer maintained same-day and next-day delivery services throughout almost the entire peak period – a significant improvement on previous years, when elevated order volumes could impact fulfilment for one to two weeks afterwards.

The solution has also delivered greater visibility across warehouse operations, providing richer operational data and audit trails that enable faster issue resolution, continuous optimisation and more informed decision-making. Pet Circle is now using these insights to further optimise its operations while exploring future automation opportunities across its fulfilment network.

Raghav Sibal, Vice President APAC at Manhattan Associates, said modern fulfilment operations require cloud native technology that can continually evolve alongside the business.

“To support today’s speed of operations, retailers need a flexible platform that can integrate automation, unlock greater operational visibility and continuously adapt as customer expectations evolve,” said Sibal. “Pet Circle’s transformation demonstrates how the right technology foundation can help businesses improve fulfilment performance today while supporting long-term growth and innovation.”

Looking ahead, Pet Circle plans to continue optimising warehouse processes across its national fulfilment network while evaluating further automation opportunities to support future growth.

-ends-

About Manhattan Associates

Manhattan Associates is a global technology leader, providing supply chain and omnichannel commerce solutions with unmatched AI capabilities. We design, build and offer best-in-class, AI-powered, cloud-based solutions that drive resilience and efficiency for businesses. We enable enterprises to uniquely unify front-end sales with back-end supply chain execution. 

Our commitment to innovation, cloud-native platform and API-first architecture create simpler experiences and faster paths to value for our customers. We empower them to preempt and react to emerging trends and global disruptions with technical expertise and operational confidence, transforming challenges into competitive advantage. For more information, please visit www.manh.com.au

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SOURCE Manhattan Associates Inc.

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Xinhua Silk Road: Transformation helps “north China capital of daily porcelains” seek bigger global presence

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BEIJING, Nov. 12, 2026 /PRNewswire/ — When the 2026 China (Beijing) International Exquisite Ceramics Expo kicked off on November 5, 20 ceramic producers from Huairen City of Shanxi Province, north China showcased not only delicate exhibits, but also the prowess of their porcelain artisans.

The exhibition offered visitors a chance to get a glimpse of Huairen’s porcelain industry whose transformation driven by technology innovation and development philosophy change has borne delightful fruits.

In September, Huairen municipal government was included in the list of founders for establishing demonstration zones for national geographical indication protection in China and was the only one selected in Shanxi Province.

Currently, the city is capable of producing over 20 series of ceramic products such as daily porcelains, hotel porcelains, packaging porcelains and porcelain artworks, and boasts an annual full-industrial chain output value of 6.3 billion yuan.

In Huairen Economic and Technological Development Zone, 31 local enterprises engaged in ceramic raw materials production, R&D, manufacturing, testing, logistics and marketing have leveraged digital technologies to transform production.

The old production model, which relied on veteran craftsmen judging firing temperature by sight and preparing glaze based on experience, has gradually been replaced by standardized and intelligent processes.

In the workshop of a local ceramic producer, robotic arms apply glaze with high precision, and intelligent kilns independently maintain constant temperatures, cutting the production cycle by nearly 30 percent.

At present, 42 production lines in Huairen have completed intelligent upgrading, helping raise qualified product rates of local producers to 85 percent while dropping unit energy consumption by 18 percent.

While intelligent manufacturing and green development are driving cost-effective production, Huairen ceramic businesses now focus more on design and building emotional and cultural bonds with consumers.

Just like the fine exhibits they brought to the Beijing expo from November 5 to 8, ceramic products of 1,000-plus types from Huairen, including elegant tableware for hotels and co-branded products printed with Disney characters, are on display in a spacious exhibition hall in Yiwu International Trade City.

Beside the hall, a 1,000-square-meter ceramics warehouse for cross-border trade is providing global merchants with access to one-stop product selection and order-placing, bringing Huairen ceramics to daily life of global consumers.

Original link: https://en.imsilkroad.com/p/352962.html

SOURCE Xinhua Silk Road

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Oceanpayment to Showcase OP Link for Cross-Border QR Payments at SFF 2026

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Oceanpayment will showcase OP Link at the Singapore FinTech Festival (SFF) 2026, taking place November 18–20 at Singapore EXPO.

HONG KONG, Nov. 12, 2026 /PRNewswire/ — Digital wallets and QR code payments are part of everyday life worldwide. From shopping and dining to getting around, consumers rely on familiar local wallets, which may not always be accepted abroad.

Using local wallets abroad involves more than adding a payment method. Payment networks, banking systems, and clearing arrangements vary by market. Cross-border QR payments require network connections, transaction data exchange, currency conversion, clearing, and settlement.

Greater interoperability between payment networks is playing an increasingly important role in extending local payment methods across borders.

A traveler may scan a merchant’s QR code with a familiar local wallet; the merchant accepts payment through its existing QR network. Providers across markets must coordinate transaction processing and settlement.

For wallet operators, banks, and payment service providers, cross-border connectivity can extend service reach, reduce duplicate integrations, and support more consumer payment scenarios.

To address this need, Oceanpayment offers OP Link, a cross-border payment connectivity service designed to connect local wallets with payment acceptance networks across markets. OP Link provides wallet operators, banks, payment service providers, and acquiring partners with QR payment connectivity, transaction routing, and support for clearing and settlement coordination. Its capabilities include network access, currency conversion, transaction status synchronization, and cross-network reconciliation, helping simplify coordination between payment systems and extend local payment services to more cross-border consumer scenarios.

As payment networks evolve, SFF 2026 will bring together finance and technology leaders to explore five forces reshaping global finance: geoeconomics, technology, capital, talent, and policy.

At SFF 2026, Oceanpayment will highlight OP Link’s cross-border wallet connectivity and QR payment network integration capabilities. It will also present its integrated payment solutions, including Global Acquiring, Global Issuing, OPCCOUNT (Global Accounts), and OPNexus (Payment Suite & Services).

Oceanpayment has integrated more than 500 payment methods, with services available in over 230 countries and regions. It supports more than 140 transaction currencies and over 10 settlement currencies, serving more than 200,000 businesses worldwide.

Global payment connectivity is reflected in every transaction, from consumers using local wallets abroad to payment networks working across markets. Oceanpayment will continue collaborating with financial institutions and payment network partners to connect local payment capabilities with cross-border consumer needs and support global commerce.

For more information, visit www.oceanpayment.com.

View original content:https://www.prnewswire.com/apac/news-releases/oceanpayment-to-showcase-op-link-for-cross-border-qr-payments-at-sff-2026-302935751.html

SOURCE Oceanpayment

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