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Gigawatt AI Announces AEP Go-Live with AI-native Bill Analyzer

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American Electric Power is now live with Gigawatt’s Bill Analyzer, an AI-native capability that improves the speed of resolving billing inquiries by up to 80% while working alongside existing systems.

COLUMBUS, Ohio, Aug. 31, 2026 /PRNewswire-PRWeb/ — Gigawatt AI, the AI-native software suite purpose-built for regulated utilities, today announced that American Electric Power (Nasdaq: AEP), one of the largest regulated utility companies in the United States, is now live with Bill Analyzer through Gigawatt’s Customer module. The Gigawatt AI-native suite gives customer service representatives coordinated insights into billing, usage, weather, and interval meter data, enhancing live customer interactions and enabling more efficient resolution.

“Going live with Bill Analyzer through Gigawatt’s Customer module represents an important step in modernizing how we respond to customers’ billing-related questions.”

Bill Analyzer, delivered through the Gigawatt AI Customer Module, applies AI-native intelligence to combine customer information system data with billing and usage history, weather, and interval meter data during live customer interactions. This coordinated context improves by up to 80% the speed of explaining bill changes and resolving complex questions, while greatly enhancing consistency and quality.

Gigawatt’s Bill Analyzer implementation does not require replacement of AEP’s core customer information system. The Gigawatt AI Suite connects with existing CIS, CRM and related systems through Gigawatt’s Utility Data Fabric while maintaining complete security, governance, and auditability.

For the past year, AEP’s customer operations teams have contributed workflow requirements, jurisdiction-specific guidance, cybersecurity requirements, and governance considerations to help shape the Gigawatt AI Customer Module for regulated utility operations. With Bill Analyzer now live, AEP teams have greater visibility into billing patterns and potential drivers of idiosyncratic change, including weather, billing-period variation, usage patterns, and rate changes.

Working with AEP, Gigawatt identified more than 170 customer intents representing the reasons customers contact the utility. Bill Analyzer is among the initial products released by Gigawatt as a result, designed to support billing-question driven call volume reduction, faster exception handling, clearer customer explanations, and more efficient resolution.

“Going live with Bill Analyzer through Gigawatt’s Customer module represents an important step in modernizing how we respond to customers’ billing-related questions,” said Johannes Eckert, AEP Executive Vice President and Chief Information and Technology Officer. “Customers expect clarity, transparency, and timely answers, especially when an unexpected bill affects a household budget. With this new capability, our teams are empowered to more quickly and accurately explain changes and help customers identify the optimal next step.”

“AEP’s go-live demonstrates the practical value of modular, AI-native solutions purpose-built for regulated utilities,” said Joe Berti, CEO of Gigawatt AI. “By deploying Bill Analyzer alongside existing systems, AEP is giving customer service representatives greater context without disrupting core operations. Utilities can now achieve more expedited upleveling of systems through our purpose-built, AI-native suite specifically designed for their regulated operations.”

Gigawatt’s AI-native suite supports operations via an omnichannel call center, web and mobile solution, meter to cash billing and revenue management, field service and crew management, capital planning and procurement, knowing where the power is on or off at all times and being able to communicate this to customers, and the recording of purchases to and from energy markets and choice market interactions. Its initial launch centers on the omnichannel AI-native Customer module, which coordinates engagement across call center, web and mobile channels with proactive resolution, omnichannel visibility, customer intent intelligence, exception management, and closed loop tracking to drive all customer interactions to resolution.

To learn more about Gigawatt’s Customer Module and Bill Analyzer capabilities, and the entire Gigawatt AI suite, visit gigawatt.ai.

About Gigawatt AI

Gigawatt AI provides an AI-native suite purpose-built for regulated utilities. Its Customer, Revenue, Service, Procurement, Power, and Market modules support essential utility functions through an AI-native Utility Data Fabric. Utilities can deploy modules incrementally alongside existing customer information, enterprise resource planning and operational systems, improving defined workflows without first replacing core technology. Founded by utility and AI transformation leaders and developed with direct input from top-tier utilities in the United States, Gigawatt supports secure, governed, and scalable AI adoption across regulated utility operations. Gigawatt has locations in Chicago, Nashville, and Austin. For more information, visit https://gigawatt.ai.

Media Contact

Thiers Ferreira, Gigawatt AI, 1 5123636308, thiers@gigawatt.ai, https://gigawatt.ai/ 

Matthew Thompson, American Electric Power, mediarelations@aep.com 

View original content:https://www.prweb.com/releases/gigawatt-ai-announces-aep-go-live-with-ai-native-bill-analyzer-302865502.html

SOURCE Gigawatt AI

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CyberLogitec signs OPUS Terminal M agreement for Kuwait’s Shuwaikh Port

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Cloud-based TOS to support digital transformation of one of Kuwait’s principal commercial ports

SEOUL, South Korea, Sept. 1, 2026 /PRNewswire/ — CyberLogitec, a subsidiary of Eusu Holdings and a provider of terminal operating systems (TOS) and logistics IT solutions, has signed an agreement to deploy its cloud-based OPUS Terminal M solution at Shuwaikh Port in Kuwait.

The project forms part of a broader port digitalisation initiative being undertaken by Alghanim Specialities, a Kuwait-based infrastructure company. Under the agreement, CyberLogitec will provide OPUS Terminal M to support the digital transformation of terminal operations and improve operational efficiency at Shuwaikh Port.

OPUS Terminal M is a terminal operating system designed to manage the full spectrum of terminal operations through a single integrated platform. The solution supports vessel operations, planning, yard and equipment management, gate operations, operational monitoring, and data management. By providing real-time operational visibility and integrated workflows, the system is expected to enhance productivity, improve decision-making, and support safer and more efficient terminal operations.

Located near Kuwait City, Shuwaikh Port is one of Kuwait’s principal commercial ports and serves as a key gateway for the country’s international trade. The port handles container, general cargo, and Ro-Ro traffic and plays a central role in Kuwait’s national supply chain through its extensive berthing facilities and cargo handling infrastructure.

The project further demonstrates CyberLogitec’s ability to deliver digital terminal solutions tailored to a wide range of operational environments and terminal sizes. The deployment at Shuwaikh Port is also expected to strengthen the company’s presence in the Middle East, where demand for terminal digitalisation continues to grow.

The agreement follows CyberLogitec’s recent contract with TTI Algeciras in Spain to provide its OPUS Terminal and Digital Twin solutions for the terminal’s B1 Expansion Project. Together, the projects reinforce the company’s growing presence in Europe and the Middle East and reflect its continued expansion in the global smart terminal market.

CyberLogitec continues to expand its portfolio beyond terminal operating systems into Digital Twin, Operational Visibility, and AI-enabled smart terminal technologies, supporting ports and terminal operators in their digital transformation initiatives worldwide.

About Alghanim Specialities

Established in 1959, Alghanim Specialities is a Kuwait-based infrastructure company with experience in construction, industrial, and infrastructure projects. In recent years, the company has expanded into the ports and maritime infrastructure sector, delivering major public infrastructure projects in Kuwait through its expertise in logistics, materials management, and project execution.

About CyberLogitec

CyberLogitec is a global provider of terminal operating systems (TOS) and logistics IT solutions. Its OPUS Terminal solutions are deployed at container terminals worldwide, supporting terminal operators through Digital Twin, Operational Visibility, and smart port technologies that enhance operational efficiency and productivity. Leveraging extensive global implementation experience and advanced digital technologies, CyberLogitec continues to support the digital transformation of ports while expanding its presence in international markets.

View original content to download multimedia:https://www.prnewswire.co.uk/news-releases/cyberlogitec-signs-opus-terminal-m-agreement-for-kuwaits-shuwaikh-port-302865607.html

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TMX 2027 Returns to Shape the Future of MICE Through Innovation, Sustainability and Global Collaboration

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BANGKOK, Sept. 1, 2026 /PRNewswire/ — Following the successful conclusion of its third annual edition, Thailand MICE X-Change 2027 (TMX 2027) is set to return for its fourth edition from 29–30 April 2027 at IMPACT Exhibition and Convention Centre, Bangkok.

Organised by the Thai Exhibition Association (TEA), TMX has established itself as one of Thailand’s leading MICE exhibitions and conferences and an increasingly influential platform for the ASEAN business events industry. Created by the “industry, for the industry”, TMX is dedicated to promoting the strategic value of MICE among corporate organisations while positioning business events as a powerful platform for face-to-face engagement, brand building, business networking and commercial growth.

The theme for TMX 2027, “From Innovation to IMPACT: Shaping the Future of MICE,” reflects the industry’s continued transformation through digital innovation, sustainability and collaborative partnerships. The event will showcase new ideas, emerging technologies and best practices that will help shape the next generation of business events.

Beyond the exhibition, TMX serves as an important annual meeting point for industry professionals from Thailand and across the Asia-Pacific region to connect, forge strategic partnerships and exchange knowledge. Through its trade exhibition, curated business matching programme and high-level conference, TMX provides valuable insights into emerging trends, market opportunities and the future direction of the MICE industry.

Covering more than 5,000 square metres of exhibition space, TMX 2027 is expected to welcome over 100 local and international exhibitors and more than 4,000 trade visitors and conference delegates representing the MICE, business events and travel sectors from across the Asia-Pacific region. Building on the success of the previous edition, the event is expected to facilitate more than 400 pre-arranged one-to-one business matching meetings, surpassing the achievements recorded in 2026.

A major highlight of the event will be the TMX X-Change Square Conference, featuring more than 20 conference sessions over two days delivered by over 30 renowned industry leaders, experts and thought leaders. The conference programme will offer practical, hands-on insights covering a broad range of topics, including the evolving role of venues, sales and marketing strategies, event project management, artificial intelligence, business matching, consumer exhibition trends, venue operations, logistics, booth construction and design, sustainability, and other key developments shaping the future of the industry.

Mr. Loy Joon How, President of the Thai Exhibition Association (TEA), said:

“Thailand’s exhibition industry continues to evolve into a dynamic business ecosystem where industries come together to connect, innovate, trade and grow. Through TMX, we are committed to accelerating digital transformation, advancing sustainability and strengthening international partnerships to reinforce Thailand’s position as one of Asia’s most dynamic, competitive and resilient MICE destinations.”

TMX 2027 will once again be co-located with the Thailand Convention and Exhibition Bureau (TCEB)’s MICE Day, demonstrating the strength of public-private collaboration in advancing Thailand’s business events industry.

This partnership is particularly significant as the global MICE sector navigates an increasingly complex landscape shaped by geopolitical tensions, trade uncertainties, economic pressures and rising operating costs. Against this backdrop, TMX 2027 aims to strengthen industry capabilities and equip businesses to adapt to global trends, including digital transformation, artificial intelligence, sustainability and rapidly evolving customer expectations.

Mr. Loy added:

“While technology continues to transform how we do business, face-to-face engagement remains irreplaceable in building trust, creating meaningful connections and generating long-term business opportunities. TMX provides the platform where these connections translate into lasting partnerships and sustainable growth.”

For more information, please visit www.tmxexpo.com.

Managed by:

IMPACT EXHIBITION MANAGEMENT CO., LTD.
10th Fl., Bangkok Land Building
47/569-576 Popular 3 Road, Banmai Sub-district,
Pakkred District, Nonthaburi 11120
GREATER BANGKOK, THAILAND.

About the organizer

The Thailand Exhibition Association (TEA) was established in 1997 by a group of pioneers in Thailand’s exhibition industry who shared a strong commitment to advancing and sustaining the country’s exhibition sector.

Today, TEA’s membership — primarily based in Bangkok and key MICE cities across Thailand — comprises four main categories: Organizers, Venues, Service Providers, and Freight Forwarders.

The Association serves as a central platform connecting Thailand’s exhibition industry to the global market by fostering business networking, enhancing professional capabilities through training and development programs, and promoting industry standards that meet international expectations.

TEA also acts as a gateway for organizers seeking to enter or expand within the Thai market, leveraging its extensive member network across both B2B and B2C platforms. 

View original content to download multimedia:https://www.prnewswire.com/apac/news-releases/tmx-2027-returns-to-shape-the-future-of-mice-through-innovation-sustainability-and-global-collaboration-302865652.html

SOURCE TMX Expo 2027

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The Pinnacle of Clarity: AGON by AOC Unveils World’s First 5K NVIDIA G-SYNC® Pulsar Gaming Monitor

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The AGP327KG combines 5K resolution with NVIDIA G-SYNC Pulsar technology for exceptional motion clarity and smooth, tear-free variable refresh rate gaming.

TAIPEI, Sept. 1, 2026 /PRNewswire/ — AGON by AOC, the World’s No.1 Gaming Monitor Brand for Seven Consecutive Years according to the 2025 IDC report, announces the AOC AGP327KG on September 1, the world’s first 5K gaming monitor featuring NVIDIA G-SYNC Pulsar technology. Combining stunning 5K (5120 × 2880) resolution with advanced motion clarity, the AGP327KG delivers exceptional image detail, responsiveness, and visual precision for demanding PC gaming.

“G-SYNC Pulsar represents a major advancement in gaming display technology, bringing the ultimate motion clarity alongside variable refresh rate gaming,” said Justin Walker, Senior Director of GeForce Product Management at NVIDIA. “Together with AGON by AOC and the high-resolution 5K panel in the AGP327KG, we’re giving gamers the ability to experience incredible image detail alongside the smooth, responsive gameplay that G-SYNC is known for.”

At the heart of the AGP327KG is NVIDIA G-SYNC Pulsar, designed to dramatically enhance motion clarity while maintaining a smooth, tear-free variable refresh rate (VRR) gaming experience. By improving effective motion clarity, G-SYNC Pulsar helps fast-moving objects and environments remain sharper and easier to track, allowing gamers to follow fast-paced action with greater visual precision.

The AGP327KG also features G-SYNC Ambient Adaptive Technology, using a built-in ambient light sensor to automatically adjust brightness and color temperature according to surrounding lighting conditions. This intelligent adaptation helps maintain consistent image presentation as the environment changes throughout the day.

The collaboration between AGON by AOC and NVIDIA brings together AOC’s expertise in high-performance gaming displays and NVIDIA’s advanced display technologies. The result is a premium gaming monitor designed for players who demand both extraordinary image detail and uncompromising motion performance.

AGON by AOC will showcase the AGP327KG at Gamescom 2026 in Cologne, Germany, where attendees can experience the new 5K G-SYNC Pulsar gaming monitor firsthand at the AGON by AOC booth. The showcase will demonstrate how the combination of ultra-high resolution and advanced motion technology can redefine clarity, responsiveness, and immersion for the next generation of PC gaming.

About AOC

Founded in 1967, AOC is a globally leading monitor and IT accessories brand and a subsidiary of TPV Technology Limited. AGON by AOC is AOC’s gaming brand, offering high-performance gaming monitors and accessories for gamers and esports professionals.

View original content to download multimedia:https://www.prnewswire.com/apac/news-releases/the-pinnacle-of-clarity-agon-by-aoc-unveils-worlds-first-5k-nvidia-g-sync-pulsar-gaming-monitor-302865653.html

SOURCE AGON by AOC

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