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AI Can Help CIOs Reclaim Capacity as 83% of IT Spend and 66% of Staff Time Go Toward Keeping the Lights On, Says Info-Tech Research Group

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IT teams are expected to drive innovation, strengthen resilience, and support growth while most of their time and budget remain committed to maintaining existing systems and services. Info-Tech Research Group’s recent blueprint, Harness AI to Reduce the Cost and Effort of KTLO in IT Operations, helps CIOs identify where targeted AI investments can reduce the KTLO burden, reclaim capacity for higher-value work, and build practical AI skills.

ARLINGTON, Va., Sept. 4, 2026 /CNW/ — Routine IT operations and maintenance consume 82.6% of IT spend and 66% of IT teams’ time and effort, according to Info-Tech Research Group’s IT Spend & Staffing Benchmarking data. That allocation leaves only a fraction of IT capacity available for new technology initiatives, operational improvements, and transformation.

To help organizations address this imbalance, Info-Tech has published its Harness AI to Reduce the Cost and Effort of KTLO in IT Operations blueprint. The resource helps CIOs identify AI-enabled opportunities to reduce the cost and effort of keeping the lights on (KTLO), quantify their potential value, assess organizational readiness and risk, and build a portfolio of initiatives for launch.

“KTLO has always been treated as an unavoidable tax on IT, but that mindset is outdated,” says Fred Chagnon, principal research director at Info-Tech Research Group. “Targeted AI investments can help CIOs reduce low-value manual work, reclaim budget and staff time, and reinvest both in innovation. The result is an IT organization that runs smarter and has more capacity to deliver value.”

Info-Tech cautions that common cost-cutting responses can deepen the KTLO problem. Running hardware and software beyond end of life can increase technical debt and security risk; using outsourcing primarily as a cost-reduction strategy can overlook its value in reclaiming capacity and accessing specialized expertise; and eliminating growth or transformation initiatives can starve the business of future value.

Five AI Tactics for Reducing KTLO Cost and Effort
Info-Tech’s research identifies five AI-enabled tactics that IT leaders can assess based on their operational priorities, technology environment, and organizational readiness:

Intelligent incident management and AIOps: Detect anomalies, correlate events across operational silos, support predictive maintenance, and automate common remediation activities.Autonomous patch and vulnerability management: Automate patch prioritization, deployment, and verification to reduce manual effort and support more consistent compliance.Smart data classification, cleaning, and curation: Reduce duplicate and outdated data, storage bloat, and manual data management while strengthening the governed data foundation required for AI.Generative AI service desk and conversational self-service: Deflect routine Tier 1 requests, improve access to support, and free service desk staff to focus on more complex work.AI-assisted script, documentation, and code generation: Accelerate scripting and documentation, preserve knowledge about legacy systems, and reduce the effort required to maintain them.

Info-Tech’s Four-Step Framework for AI-Enabled KTLO Reduction
Identifying a potential use case is only the starting point. CIOs also need to understand its expected value, implementation requirements, and organizational risks before committing resources. To guide that evaluation, the Harness AI to Reduce the Cost and Effort of KTLO in IT Operations blueprint applies a four-step assessment process across all five tactics:

Uncover opportunities. Identify manual, repetitive, and resource-intensive KTLO activities that could benefit from AI and automation.Quantify the value. Estimate the labor time and costs associated with each activity, then project potential cost reductions, reclaimed effort, and time to value.Assess readiness and risk. Evaluate organizational constraints such as data quality, integration requirements, process maturity, skills, change readiness, and implementation risk.Blueprint for launch. Define viable initiatives, accountable teams, expected outcomes, and actionable milestones, then consolidate them into a Quantified KTLO Reduction Initiative Portfolio.

KTLO reduction can also serve as a workforce development opportunity. Applying AIOps, automation, and generative AI to familiar, measurable processes gives IT teams practical experience in a controlled environment and prepares them to lead broader AI initiatives across the organization.

The Harness AI to Reduce the Cost and Effort of KTLO in IT Operations blueprint and its supporting Quantified KTLO Reduction Initiative Portfolio provide CIOs with practical guidance for turning assessed opportunities into executive-level investment proposals. By connecting projected cost and effort reductions with readiness, risk, time to value, and implementation milestones, the research helps leaders move KTLO discussions from short-term cost cutting to measurable reinvestment in innovation.

For exclusive and timely commentary from Info-Tech’s experts, including Fred Chagnon, and access to the complete Harness AI to Reduce the Cost and Effort of KTLO in IT Operations blueprint, please contact pr@infotech.com.

About Info-Tech Research Group
Info-Tech Research Group is the “get things done” partner for over 30,000 IT, HR, and marketing leaders worldwide. The fastest growing research and advisory firm, Info-Tech enables leaders to make well-informed decisions and transform their organizations through AI, strategic foresight, step-by-step methodologies, practical tools, industry-leading advisory, and training programs. For nearly 30 years, tens of thousands of private and public organizations have trusted Info-Tech to lead their most important initiatives through periods of change and deliver outcomes that truly matter.

To learn more about Info-Tech’s HR research and advisory services, visit McLean & Company, and for data-driven software buying insights and vendor evaluations, visit the firm’s SoftwareReviews platform.

Media professionals can register for unrestricted access to research across IT, HR, and software, and hundreds of industry analysts through the firm’s Media Insiders program. To gain access, contact pr@infotech.com.

For information about Info-Tech Research Group or to access the latest research, visit infotech.com and connect via LinkedIn and X.

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SOURCE Info-Tech Research Group

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Elementix and Lightning Docs Announce Reporting Partnership to Deliver Industry-Comprehensive Data on Business-Purpose Lending

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Each company’s monthly report will draw on shared recorded transaction data and loan-level document data, giving lenders, brokers, and investors a more complete view of current bridge, fix-and-flip, construction, and DSCR lending.

IRVINE, Calif., Oct. 27, 2026 /PRNewswire/ — Elementix, a leading provider of aggregated data on business-purpose lending, and Lightning Docs, the premier loan document automation platform for private lenders, Non-QM lenders, credit unions, and law firms, today announced a data-sharing partnership to strengthen reporting on the business-purpose lending market.

The partnership brings together two complementary datasets. Elementix aggregates recorded real estate transactions nationwide, including mortgages, deeds, satisfactions, assignments, and preforeclosure filings, providing a comprehensive picture of lender activity, loan volume, and market share. Lightning Docs captures loan-level terms at the point of document generation, including interest rates, loan amounts, and loan structures, from a document automation platform used by 60% of the nation’s top 50 private lenders. Combined, the two sources produce a level of coverage and detail that has been unprecedented in the private lending space.

“Private lending has long been an opaque industry, with limited data on interest rates, loan amounts, geographic trends, and other metrics that are vital to running a profitable operation,” said Nema Daghbandan, CEO of Lightning Docs. “Lightning Docs set the standard for monthly private lending market reporting, and this partnership raises it. By pairing our loan-level data with Elementix’s transaction data, we are delivering reporting with the scale, precision, and depth the market has been missing, and providing lenders, brokers, and investors a clearer view of the industry than they have ever had before.”

Each report, delivered at a regular monthly cadence, will cover bridge, fix-and-flip, ground-up construction, and DSCR loans, with aggregated data on interest rates, loan amounts, loan volume, lender activity, geographic trends at the state and regional level. All data will be aggregated and anonymized, with no borrower- or lender-specific loan terms disclosed.

“Managing risk in private lending starts with understanding the borrower and the broader market, yet lenders often have to make decisions with incomplete information. Elementix was built to help lenders understand that risk through public record data, and partnering with Lightning Docs adds the loan-level detail that completes the picture. Together, we’re helping lenders better understand market conditions and bring that context into how they assess and manage risk,” said Cameron Kelliher, founder and CEO of Elementix.

The first joint report is scheduled for release in November 2026. Reports will be published on the Lightning Docs and Elementix websites and distributed to subscribers of both companies.

About Elementix
Elementix is the borrower intelligence platform for private lenders. It helps lenders identify active investors, verify experience for better credit decisions, and reach decision-makers with leading contact data accuracy. For more information, visit www.elementix.com.

About Lightning Docs
Initially developed by nationally recognized private lending attorneys, Lightning Docs is the industry’s leading automated loan document software for lenders who make business-purpose loans. The platform instantly produces attorney-grade, compliant loan documents across all 50 states. It covers every business-purpose loan type, including short-term bridge and fix-and-flip loans, 30-year DSCR rental loans, ground-up construction, and complex modifications. Lightning Docs is the official loan document software of the American Association of Private Lenders®. More than 60% of the nation’s top 50 private lenders use it, along with many of the country’s largest Non-QM lenders. Since 2018, lenders have originated more than $100 billion using Lightning Docs. For more information, visit www.lightningdocs.ai.

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SOURCE Lightning Docs LLC

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Therap Services Enhances Therap Connect with Personalized Sleep Insights for Human Services Providers

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TORRINGTON, Conn., Oct. 27, 2026 /PRNewswire/ — Therap Services, the national leader in HIPAA-compliant electronic documentation solutions for Intellectual and Developmental Disabilities (IDD), Home and Community-Based Services (HCBS), and Long-Term Services and Supports (LTSS) industries, has introduced advanced Personalized Sleep Insights to its Therap Connect platform. This enhancement integrates ambient room monitoring with sleep tracking data to help care teams understand and optimize environmental factors affecting the sleep quality of individuals.

Understanding Environmental Factors for Better Rest

Tracking overnight sleep patterns is vital for maintaining physical health, emotional well-being, and individual safety. The updated Therap Connect module introduces a ‘Personalized Sleep Insights’ feature that evaluates three months of historical data from Withings sleep monitors and Watchdog room sensors. By evaluating sleep start times alongside ambient room temperature and humidity, the system highlights optimal environmental conditions to support healthier sleep habits and proactive care planning.

Streamlined Platform Workflows and Daily Tracking

Designed for ease of use, this update helps teams manage daily monitoring more efficiently. Staff can quickly review overnight alerts directly on dashboard views, manage notification settings in one place, and conveniently copy form details with a single click. These practical updates save time on routine administrative tasks, allowing care managers and staff to focus on monitoring health parameters.

Frequently Asked Questions (FAQs)

Does Therap Connect offer sleep tracking capabilities? 

Yes. Therap Services provides integrated sleep and health tracking through Therap Connect, combining continuous sensor data with daily documentation tools.

How do Personalized Sleep Insights in Therap Services help human services providers?

It analyzes sleep schedules, room temperature, and humidity data to identify optimal sleep environments, helping care teams make data-informed adjustments to support health outcomes.

Does Therap Connect require extra software for sleep tracking? 

No. Therap Connect operates through its own dedicated, secure web-based portal, allowing teams to access environmental and sleep tracking insights natively without installing third-party software.

For more information about Therap Connect, please visit: https://www.therapconnect.net/

About Therap Services

Therap Services provides HIPAA-compliant software for documentation, communication, reporting, EVV, and billing.

Learn more: https://www.therapservices.net/

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SOURCE Therap Services

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Meet Providi: One Company Behind Cerbo and OptiMantra

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The new name reflects a long-term commitment to the cash-pay personalized care market, where Cerbo and OptiMantra keep their brands and together serve nearly 7,000 clinics.

ATLANTA, Oct. 27, 2026 /PRNewswire/ — Providi launched today as the corporate brand of the company behind Cerbo and OptiMantra, two long-standing products in the cash-pay personalized care market. The companies combined in 2025, backed by a growth investment from Mainsail Partners. Cerbo and OptiMantra will continue as product brands within Providi.

Together, the two providers of electronic health record (EHR) and practice management products support nearly 7,000 clinics. These include functional, integrative, longevity, wellness, direct primary care, concierge, med spa and behavioral health practices. Both have served the market since 2011.

The name Providi combines “provi,” for the provider at the center of every practice, with “vidi,” Latin for “I saw.” It stands for a company that starts with the provider and can see where personalized care is going.

Providi’s mission is to empower personalized care providers to deliver better patient outcomes and create thriving practices. That mission is already shaping the product roadmap. With the Cerbo and OptiMantra teams building together, new capabilities reach providers faster, and AI Scribe is the first example. Available now, Cerbo AI Scribe captures visit notes automatically, so providers spend less time charting between visits or after hours. OptiMantra AI Scribe, built on lessons from the Cerbo launch, is coming to OptiMantra providers soon.

“Personalized care providers built this market one practice at a time, each one designed around the time, attention and care they believe every patient deserves,” said Jeff Hindman, CEO of Providi. “Cerbo and OptiMantra have each earned the trust of thousands of practices, and Providi exists to amplify that work. Coming together as one company accelerates the innovation we can bring to market and enables us to invest more in both products. Our focus remains giving the providers already running our products and the new providers entering the market the technology they need to succeed.”

Providers can expect to log in to the same Cerbo and OptiMantra products, reach out to the same reps and receive support, onboarding and product updates the same way they do today. They will start to see the Providi name at combined events and in company communications, and they’ll feel it in their products: two teams sharing what they learn, active investment in both products and new capabilities reaching their practices sooner.

About Providi

Providi is the company behind Cerbo and OptiMantra, two electronic health record (EHR) and practice management products serving the cash-pay personalized care market. Together, Cerbo and OptiMantra support nearly 7,000 clinics in functional, integrative, longevity, wellness, direct primary care, concierge, med spa and behavioral health. Providi is committed to meeting the specialty workflow needs of these practices and continues to invest in both products to help providers achieve better patient outcomes, grow their practices and operate more efficiently. For more information, visit providico.com.

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SOURCE Providi

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