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HFS Research Reinvents the Provider Evaluation with SaS Stars–the First Ratings Scored Entirely by Enterprise Clients

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HFS replaces its flagship Horizons assessments with Services-as-Software™ Star Ratings built on more than 400 enterprise client verdicts, zero vendor influence and no analyst scoring, ending a decades-old industry model in which provider rankings were shaped by briefing decks and vendor relationships rather than delivery reality

BOSTON, Sept. 30, 2026 /PRNewswire/ — HFS Research today launched HFS Services-as-Software™ (SaS) Stars Ratings and retired HFS Horizons, its flagship analyst-scored provider assessment. SaS Star evaluations rate providers purely on how enterprise clients experience their capabilities in live delivery and whether they help those enterprises achieve real business outcomes. Every rating comes from enterprise clients running live engagements; providers submit no scoring inputs and cannot influence the ratings in any way, and HFS analysts do not score providers.

HFS replaces analyst-scored provider rankings with ratings based entirely on enterprise client experience.

The move is a deliberate break from the analyst industry’s long-standing provider rating model, in which rankings are assembled from vendor briefings, RFI responses, and vendor-selected references, then scored by analysts whose judgments are inevitably shaped by their relationships with the providers they evaluate. That model has served providers well and enterprises poorly, rewarding briefing power and marketing scale over what actually happens once the work is live. The SaS Stars methodology replaces pitch with proof, giving enterprises a current view of where providers create value, where friction persists, and includes a customizable dashboard that shows how the field changes when enterprises apply their own priorities.

From this point forward, HFS provider ratings will be driven by enterprise client experience rather than any subjective scoring. HFS will continue to design the methodology, test the evidence, provide market context, and explain what the findings mean, but providers do not determine the inputs and analysts do not determine the scores.

“The analyst industry has spent two decades ranking providers on briefing decks, RFI responses, and analyst opinion, and everyone in the market knows how much those rankings are shaped by vendor relationships. Horizons was part of that model, and we are retiring it because enterprises deserve better,” said Phil Fersht, Founder, CEO, and Chief Analyst, HFS Research. “SaS Stars removes the analyst and the vendor from the scoring entirely. The only people who rate a provider are the enterprise clients living with the work, and we believe that is the only credible basis for provider evaluation from here on.”

A provider rating built from lived enterprise client experience
SaS Stars Ratings are built around five dimensions that distinguish Services-as-Software delivery from legacy services: AI-first delivery, proprietary IP and codified expertise, investment velocity, outcome-aligned commercials, and production scalability. Only current enterprise clients rate a provider. Participants must own or govern the engagement, have at least 12 months of experience with it, and be independent of the provider being rated. Ratings are weighted by engagement scope, tenure, and deal size and confidence-adjusted to reduce the impact of thin or divided samples. Providers cannot buy inclusion, influence their scores, select the client references, or submit scoring inputs.

What changes with SaS Stars

100% enterprise client-sourced ratings, zero vendor influence: Scores come from enterprise clients running live engagements, not vendor briefings, RFIs, or vendor-selected references.An enterprise decision tool, not a static scoreboard: Enterprises can re-weight the criteria to their own priorities and re-rank the provider field to build a more relevant shortlist for their own context.A broader field of view: The model gives specialists and challengers a fairer chance to be seen alongside established firms, based on who enterprises use and how those clients experience delivery – not provider market presence or briefing power.Current evidence at market speed: The model is built in weeks rather than the roughly six-month cycle common to traditional provider studies.Context without analyst scoring: HFS analysts design the methodology, interpret the market evidence, and identify implications, but do not determine provider scores.

“Every number in SaS Stars comes from enterprise clients running these providers in live environments. That changes the starting point completely,” said Saurabh Gupta, President, HFS Research. “We are not building another 2X2 matrix for providers to optimize against. We are giving enterprises a decision tool grounded in the experience of their peers, one they can tailor to what matters to them. It also means specialists and challengers can earn visibility through delivery performance, not marketing scale.”

Inaugural Agentic AMS ratings expose the gap between AI ambition and production reality
The first SaS Star Ratings study focuses on Agentic Application Management Services (AMS), drawing on more than 400 enterprise client evaluations across 34 providers. The research finds strong enterprise demand but a significant gap between the agentic AMS narrative and what is operating at scale: approximately 54% of enterprise clients expect to increase AMS spending over the next 12 months, yet only around 14% of engagements combine autonomous resolution, AIOps, and live-volume scale. Just 12% use outcome-based, gain-share, or risk-share pricing.

Every SaS Star rating combines two enterprise client verdicts. The star rating reflects how clients score a provider’s capabilities as they experience them in delivery across five Services-as-Software towers. It is confidence-adjusted based on how consistently clients agree, and that determines the tier: Leader, Challenger, or Aspirant. Client advocacy—the share who would actively recommend the provider—then positions providers within each tier. Accenture, TCS, Infosys, Capgemini, Publicis Sapient, Cognizant, HCLTech, IBM, and Wipro make up the Leaders tier. No provider earned five stars, which clearly highlights that SaS Stars is not designed to manufacture winners. The data also surfaces strength beyond the largest firms: Challengers Hexaware and Genpact receive the highest scores for Outcome-Aligned Commercials, the lowest-rated tower across every Leader.

The findings suggest the constraint is increasingly commercial and operational rather than purely technical. Enterprise clients report that AI is lowering run costs and improving resolution speed, but fixed-price, capacity-based, and time-and-materials commercial models still dominate.

“Enterprises are automating the work while still paying for effort, and that leaves enterprise clients carrying most of the automation risk. It is the single most important finding in this first study, and it explains why clients rate commercials and delivery consistency as bigger watch-outs than the technology itself,” Fersht added.

The research also surfaces a gap between provider marketing and day-to-day client experience. Enterprise clients identified delivery consistency, commercials and pricing, continuity, and scale as more prominent watch-outs than technology capability itself.

The SaS Star ratings include an interactive dashboard built for subscribed enterprise clients making real decisions. The published leaderboard uses the aggregate weighting selected by participating enterprise clients as the study default. Users can adjust any of the five tower sliders to reflect their own priorities and instantly re-rank all 34 providers. An enterprise that puts outcome-aligned commercials first, for example, will see a different shortlist from one that prioritizes AI-first delivery.

The inaugural Agentic AMS edition of HFS SaS Star Ratings is available free to all at https://www.hfsresearch.com/sas-stars/. Future SaS Star Ratings will be available exclusively to HFS premium clients.

About HFS SaS Star Ratings
HFS Services-as-Software (SaS) Star Ratings are provider ratings built entirely from enterprise client evaluations of live provider engagements. HFS designs the methodology and provides research context, but providers have no influence over their scores or ratings: they do not submit scoring inputs, cannot pay to be included or rated, and analysts do not score providers. The ratings help enterprise decision makers compare the providers their peers actually use, understand strengths and watch-outs, adjust criteria to their own priorities, and build evidence-backed shortlists.

About HFS Research
HFS Research is a global research and advisory firm focused on helping enterprise leaders make critical technology and services decisions. HFS combines independent research, enterprise data, and direct engagement with enterprise clients and market leaders to examine how AI, technology, and new operating models are reshaping business outcomes.

 

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TIMEX COLLABORATES WITH GOOGLE CLOUD TO HELP BRING ANALOG TIME-TELLING TO A NEW GENERATION WITH TIMEX TALES

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New AI-powered storybook experience that teaches kids to read analog clocks brings time literacy back to families

SHELTON, Conn., Sept. 30, 2026 /PRNewswire/ — Timex®, a pioneer in the watchmaking industry, today announced the launch of Timex Tales, an interactive storytelling experience using Google Gemini, designed to help parents and teachers guide children in learning how to read a traditional analog clock. In a world where many children rely on digital devices to tell time, Timex is bringing back the magic of analog, one story at a time.

Timex Tales blends imaginative storytelling with hands-on learning tools to make time-telling engaging, accessible, and fun for children ages 5–10. According to a recent survey commissioned by Timex, 2 in 5 children ages 6-9 years old struggle to confidently read an analog clock, underscoring a growing gap in foundational time literacy skills.

Timex Tales addresses that gap by teaching children how to:

Understand the hour and minute hands and confidently read the timeDifferentiate between AM and PMConnect time concepts to daily rhythms of morning, afternoon, and evening

Through personalized adventures, generated by Nano Banana, children step into stories alongside a cast of playful characters including a tiger, dolphin, penguin, dog, and axolotl, each guiding them through the moments of a day as time unfolds across imaginative worlds like castles, cities, and outer space. Each experience concludes with a downloadable Analog Adventure Toolkit, including printable wristwatches and clocks with interactive hands that allow families to continue practicing telling time together.

“As digital screens increasingly shape how children experience time, Timex Tales is our way of bringing the analog life back into everyday moments,” said Shari Fabiani, Chief Marketing Officer, Timex Group. “By blending whimsical storytelling, hands-on learning, and purposeful technology, we’re helping families and classrooms make learning to tell time both accessible and joyful.”

Powered by Gemini and built on Google Cloud Run, Timex Tales leverages a scalable, high-performance infrastructure to deliver seamless, real-time personalization based on family input. The technology allows each child to become the hero of their own time-learning adventure, while maintaining a safe, family-focused experience.

“We’re thrilled to collaborate with Timex on an experience that shows how generative AI can support family learning in a safe, intuitive, and meaningful way,” said Paul Tepfenhart, Director, Global Retail Strategy & Solutions, Google Cloud. “With Google Gemini, Timex Tales helps children build an essential life skill and is a powerful example of how technology can strengthen, not replace, even the most analog traditions.”

Timex Tales reimagines how families connect with time, offering a memorable and modern way for the next generation to build lasting confidence with analog time-telling.

Timex Tales is available now at timextales.timex.com.

About Timex Group 
Timex Group designs, manufactures and markets innovative timepieces around the world. Timex Group is a privately held company headquartered in Shelton, Connecticut, with multiple operating units and more than 2,500 employees worldwide. As one of the largest watchmakers in the world, Timex Group companies produce watches under a number of world-class brands, including Timex, Timex Atelier, adidas, Aston Martin, Daniel Wellington, Ferragamo, Furla, Gc, Guess, Nautica, Philipp Plein, Plein Sport, rag & bone, and Versace. 

For all PR and media enquiries, please contact: 
Patricia Rappaport | patricia.rappaport@civic-us.com 
Rachel Walder | rachel.walder@civic-us.com 

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2Gether-International and Making Space Mark Completion of Truist Foundation-Supported Workforce Development Program

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Partnership expanded Disability-inclusive workforce development and created new pathways to economic mobility across the Southeast.

WASHINGTON, Sept. 30, 2026 /PRNewswire-PRWeb/ — 2Gether-International (2GI), a global organization and network unlocking the potential of Founders with Disabilities, and Making Space, a talent acquisition and learning platform that supports Disabled professionals, today announced the successful completion of A Comprehensive Workforce Development Strategy for Disabled Professionals, supported by a grant from Truist Foundation.

“Economic mobility is built when people have the tools, guidance and community they need to pursue their goals,” said Namrata Yadav, chief culture and philanthropy officer at Truist.

Building on Making Space’s original flagship Ascend program, this initiative expanded workforce development opportunities for Disabled professionals across the Southeastern United States, combining peer cohort learning, 1:1 mentorship, employer engagement and AI-powered career navigation tools with wraparound supports including financial literacy, ABLE account education, benefits counseling and employer training.

The program delivered measurable results, including 70 Disabled professionals placed in executive-track apprenticeship opportunities. The program also helped participants create ABLE accounts and enabled participants to access other benefits programs.

“Truist Foundation’s grant represented more than a program expansion. It showed that multiple institutions are investing in a Disability-led model of workforce development, validating Disability as a competitive advantage in business,” said Diego Mariscal, CEO and Founder of 2Gether-International. “The results of this program demonstrate what happens when Disabled professionals have access to community, mentorship, technology and the financial support they need to pursue meaningful careers and economic mobility.”

Building a More Comprehensive Workforce Pipeline:

2GI and Making Space’s workforce development program was designed specifically by and for Disabled professionals, addressing structural barriers to employment while equipping participants with the skills, confidence and resources needed to advance their careers.

Key outcomes include:

70 professionals placed in executive-track apprenticeship opportunities.17 participants secured full-time, competitive employment.6 participants pursued freelance or contract work, increasing their income.10 participants created ABLE accounts to strengthen their financial security.12 participants accessed other benefits programs.20% increase in cohort-wide confidence in requesting workplace accommodations and self-advocating during the hiring process and once employed.

With 85% of beneficiaries from low-to-moderate-income backgrounds, the strategy directly aligned with Truist Foundation’s commitment to Building Career Pathways to Economic Mobility while demonstrating the scalability of Disability-inclusive workforce development.

“Economic mobility is built when people have the tools, guidance and community they need to pursue their goals,” said Namrata Yadav, chief culture and philanthropy officer at Truist. “This work demonstrates the power of creating spaces where professionals with Disabilities can build skills, connect with mentors and see new possibilities for their future. The outcomes reflect not only professional success, but our purpose in action: people being seen, supported and empowered to thrive.”

“The success and the impact we’ve seen across the program is incredible,” said Keely Cat-Wells, Founder and CEO of Making Space and a 2GI alumnus. “The support from Truist Foundation reflects what is possible when Disabled Professionals are recognized, valued and equipped with the resources and support they need to lead at every level of industry.”

Expanding opportunities for Professionals with Disabilities remains crucial. 1 in 4 Americans (25%) live with a Disability, but the latest data from the Bureau of Labor Statistics, shows that only 22.5% of Americans with Disabilities were employed, compared to 65.8% of those without Disabilities, contributing to $163 billion in lost annual U.S. tax revenue due to underemployment. In 2022, Diversity VC surveyed 200+ U.S. funds representing $31.8 billion in AUM; while disability was included as a category, zero funds reported allocating capital to disabled founders.

The successful 2026 completion builds on the original Ascend program, which delivered a 123x return on investment and a $1.1 million average lifetime earnings increase per participant. Together, the programs are real world evidence for how peer support, skills development, employer engagement and wraparound resources can create more equitable pathways to economic opportunity for Disabled professionals.

About 2Gether-International (2GI):

2Gether-International (2GI) is a global organization and network unlocking the potential of founders with Disabilities. 2GI turns Disability-led innovation into an engine for growth across entrepreneurship, capital, and workforce systems. As the world’s largest startup accelerator run by and for entrepreneurs with Disabilities, 2GI is redefining Disability as a competitive advantage in business. 2GI has supported over 1,400 startups, helping them raise over 84 million dollars in investment, revenue, and acquisitions. The organization itself has given more than half a million dollars in non-diluted capital to founders with Disabilities. 2GI was named to the first-ever Forbes Accessibility 100 list in 2025 and recognized again in 2026.

About Making Space:

Making Space is a talent acquisition and learning platform that helps companies hire, support and retain Disabled professionals, while providing free, accessible upskilling, career opportunities and community for Disabled talent. Making Space supports a network of over 50,000 Disabled people and has trained more than 200,000 employees at companies including Red Bull, Salesforce and Netflix. Making Space’s Ascend Fellowship delivers cohort-based upskilling, career coaching and mentorship, and introductions to hiring employers, alongside training for the managers who will support Fellows once they are in role. Learn more at https://www.making-space.com/.

About Truist Foundation:

Truist Foundation is committed to Truist Financial Corporation’s (NYSE: TFC) purpose to inspire and build better lives and communities. The Foundation, an endowed private foundation established in 2020 whose operating budget is independent of Truist Financial Corporation, makes strategic investments in a wide variety of nonprofit organizations centered around two focus areas: building career pathways to economic mobility and strengthening small businesses to ensure all communities have an equal opportunity to thrive. Embodying these focus areas are the Foundation’s leading initiatives – the Inspire Awards and Where It Starts. Learn more at https://www.truistfoundation.org/

Media Contact

Alex Rush, 2Gether-International, 1 7186643517, arush@rosengrouppr.com, https://www.2gether-international.org/

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Real Estate Expert Ann Jones Outlines What to Address Before Listing a Florida Property in HelloNation

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The article explains how reviewing repairs, records, disclosures, and inspection concerns can help sellers prepare before putting a home on the market.

MARIANNA, Fla., Sept. 30, 2026 /PRNewswire/ — What should Florida homeowners address before listing a property?

HelloNation answers that question in an article featuring insights from Real Estate Expert Ann Jones of Florida Showcase Realty, LLC in Marianna, FL.

The article explains that Florida home sellers can benefit from reviewing their property before photos, showings, and buyer visits begin. Preparing a home for sale early gives owners time to identify concerns, organize records, and determine which repairs may deserve attention.

According to the article, sellers can begin with everyday maintenance issues such as leaking faucets, damaged flooring, broken appliances, and sticking doors. Although these problems may seem minor, buyers could view them as signs that other maintenance has been postponed.

The HelloNation article also recommends reviewing major systems, including the roof, plumbing, electrical system, and air conditioning. Florida weather can expose these systems to heat, humidity, heavy rain, and storms. Real Estate Expert Ann Jones provides insights for the article as it describes how understanding a home’s condition can support preparing a home for sale.

Not every concern requires a repair before a home sale. The article notes that some repairs may improve presentation or prevent a simple maintenance issue from becoming a negotiation point. Other repairs may cost more than they are likely to add to the property’s market value.

The article explains that Florida home sellers should also gather available records involving previous repairs, renovations, insurance claims, permits, warranties, and major system replacements. Organized records can help sellers answer buyer questions more accurately during a home sale.

Seller disclosure requirements are another important consideration. The article notes that known defects materially affecting property value and not readily observable may create disclosure obligations. Sellers with questions about seller disclosure requirements should discuss their circumstances with qualified real estate or legal professionals.

Moisture concerns also deserve attention when preparing a home for sale in Florida. The article recommends reviewing known histories involving roof leaks, plumbing leaks, drainage problems, flooding, or water damage. Stains, damaged drywall, unusual odors, and deteriorated materials may indicate issues requiring further evaluation.

A home inspection may identify additional maintenance concerns after a buyer submits an offer. Inspectors typically review visible and accessible portions of roofing, electrical systems, plumbing, HVAC equipment, structural components, and other areas. Considering what a home inspection may uncover before listing a property can give sellers more time to investigate potential concerns.

The article also encourages Florida home sellers to review presentation and curb appeal. Cleaning, reducing clutter, correcting smaller maintenance issues, and addressing basic exterior concerns can help buyers evaluate the property’s condition more clearly.

Insurance questions can arise during a home sale as well. Buyers may request information about roof age, storm improvements, previous claims, or other characteristics affecting insurance. The article explains that gathering accurate records beforehand can help sellers respond without relying on estimates or memory.

Real Estate Expert Ann Jones provides insights as the article emphasizes the value of early preparation. Sellers who understand property concerns, seller disclosure requirements, and issues that could emerge during a home inspection may have more time to consider their options before negotiations and closing deadlines begin.

What Should Florida Home Sellers Address Before Listing Their Property? features insights from Ann Jones, Real Estate Expert of Marianna, FL, in HelloNation.

About HelloNation
HelloNation is America’s Good News Network, a premier media platform built on the idea that good news travels faster when real people tell real stories. Through its community-focused publications and innovative “edvertising” approach, HelloNation delivers content that informs, inspires, and spotlights the leaders making a meaningful impact in their communities.

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