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Gong announces Mission Callisto, unveils sales enrichment layer for Revenue teams

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Gong Enrich closes the data gaps holding revenue teams back; Launches Deep Mode in Gong Assistant, Agent Builder, and Gong Dashboards

SAN FRANCISCO, Sept. 30, 2026 /PRNewswire/ — Gong, the leading revenue AI company, today announced Mission Callisto, its latest product launch, anchored by Gong Enrich, a new capability that expands the Gong Revenue Graph with richer third-party account and contact data. Mission Callisto also introduces Deep Mode in Gong Assistant, along with enhancements to Agent Builder and Gong Dashboards. Together, these innovations help revenue teams close data gaps, automate repeatable workflows, make faster, better-informed decisions and measure performance more effectively.

Revenue decisions build on each other. Every customer interaction creates context that shapes the next decision and action, and each outcome informs what a team should do next. By giving teams a more complete picture of every account and contact, Gong Enrich strengthens the foundation for every decision that follows, while the rest of Mission Callisto’s innovations help teams turn that context into action and measure the results.

“Every revenue decision is only as good as the context behind it,” said Eilon Reshef, Chief Product Officer and Co-Founder at Gong. “Gong Enrich makes sure that context doesn’t stop where the conversation ends — it automatically extends to every account and contact a team touches, and flows straight back into the Revenue Graph. Better context makes everything built on top of it better, too. Assistant gives sharper answers, agents act more reliably, and the numbers on a dashboard are ones you can actually trust. That’s the difference between AI working from the full picture versus AI guessing.”

Gong Enrich: a more complete picture of every account and contact

Revenue teams have more go-to-market data than ever, but it’s often fragmented across providers. RevOps teams are left stitching together information from multiple vendors, while sellers waste time researching contacts and validating account records.

Gong Enrich expands the Gong Revenue Graph with third-party contact and account data. Customers can connect multiple supported providers and configure Gong to search them in the order that works best for their business — using the providers and credits they already have, then filling remaining gaps with Gong Credits and data from a growing network of Gong Enrich Data Partners, including Apollo, Findymail, Firmable, Kernel, LeadIQ, Lusha, RocketReach, Wiza, ZeroBounce, and ZoomInfo.

The enriched data appears directly in seller workflows in Gong: reps can fill in missing contact details with a single click, while teams can automate enrichment at scale by tasking Custom Agents with this when specific conditions are met. Because enriched data becomes part of the Gong Revenue Graph, it strengthens the context available across Gong’s Revenue AI.

“Gong Enrich has been a game-changer for our inbound and outbound teams. Before, high bounce rates and outdated CRM data were dragging down our workflows,” said Erika Morris, Lead GTM Systems Analyst, Sprout Social. “Gong Enrich solved those data gaps instantly. The setup took minutes, and having accurate, verified contact data built right inside the platform has significantly increased our daily productivity. The results were instant within hours of turning it on.”

“Gong Enrich helps our reps connect with prospects by filling critical data gaps directly within their workflow. From a RevOps perspective, it gives us a low-risk way to evaluate enrichment partners before making broader investment decisions.” Jonathan Kilby-Phillips, Head of RevOps, Beacon.

Additional Mission Callisto Innovations

Agent Builder 
Agent Builder enables teams to create Custom Agents that automatically run in response to the events and conditions they define, turning work that once needed someone to remember and act into an automated workflow. It adds to Gong’s existing ability to manually trigger Custom Agents whenever teams need them. Teams can define the trigger, conditions, and actions in a visual editor, or describe the agent they want in their own words. With reusable skills, they can capture company expertise and apply it across agents.

Gong Assistant 
Gong Assistant is becoming the front door to more of what Gong can do, not just a way to ask questions, but a way for revenue teams to investigate and build.

Gong Assistant gains Deep Mode, a new mode for complex strategic questions that previously required teams to gather information from multiple systems and connect the dots themselves. By examining a broader set of business information and signals, Deep Mode creates a grounded, comprehensive report, saving hours of manual investigation.With Gong Assistant embedded in Deal Boards and Account Boards, leaders can get the answers they need while staying in their existing workflow. They can compare deals or accounts, explore follow-up questions, and determine where to intervene across their business without switching between records or reviewing each opportunity and account individually.Gong Assistant now enables teams to build Gong Engage Flows from a natural-language request, helping organizations turn the practices of their top-performing reps into repeatable Flows the broader team can run.

Gong Dashboards
Gong Dashboards expand beyond forecasting to cover the full revenue lifecycle, giving RevOps a single place to track performance at every stage of the business, not just pipeline. Teams can define metrics once in Gong Data Studio and reuse them across every view, so sales, marketing, and customer success all work from the same numbers instead of maintaining separate reports.

Gong Enrich, expanded Gong Dashboards, and Deep Mode are now generally available. Automatically triggered Custom Agents and other Gong Assistant enhancements are rolling out throughout this year.

To learn more about Mission Callisto, visit https://www.gong.io/platform/mission-callisto.

About Gong

Gong harnesses the power of AI to transform how revenue teams win. Gong Revenue AI unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, specialized agents, and trusted applications, Gong helps more than 5,000 organizations around the world deeply understand their teams and customers, automate critical revenue workflows, and close more deals with less effort. Learn more at gong.io.

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Batteries Plus Fuels Franchise Growth with 19 New Q3 Signings

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Additional Franchise Agreements in Florida, Texas, and More Highlight Strong Momentum for Nation’s Leading Specialty Battery Franchise

HARTLAND, Wis., Oct. 1, 2026 /PRNewswire/ — Batteries Plus,  the nation’s leading battery and power solutions service center, is fully charged heading into the end of 2026. The brand continued its strong, steady momentum in Q3, signing 19 new franchise agreements and opening 13 new locations across 6 markets, and is well positioned to carry that growth into Q4.

The continued growth we’re seeing reflects power and connectivity, and our brand is uniquely positioned to deliver both.

“The continued pace of growth we’re seeing clearly reflects power and connectivity, and Batteries Plus is uniquely positioned to deliver both,” said Victor Daher, Vice President of Global Franchise Development for Batteries Plus. “Entrepreneurs recognize that, and our pipeline of new franchisees and existing operators shows continued confidence in our brand, our innovation, and the strong returns our model can deliver.”

Batteries Plus continues its rapid growth with locations opening across six states, Florida, Utah, Pennsylvania, Arizona, Alabama, and Texas. This expansion reflects the high demand for Batteries Plus’ business model, and the excitement of franchise partners who are eager to bring the brand to their communities.

Inspirational Testimonials
From a Green Bay garage to a national franchise leader, Batteries Plus leadership shares the brand’s journey and their vision for what’s next. Watch the full video here.

Founded nearly 40 years ago in Green Bay, Wisconsin, Batteries Plus has grown from a garage, into what leadership calls a “walk-in clinic for batteries.” The company kept every door open during COVID, and recorded its best signing year in 2021, and now signs 60-70 new stores annually. “We didn’t just survive COVID, we grew through it,” said Joe Malmuth, Chief Development Officer for Batteries Plus. “That’s strategy, that’s execution, and that’s business franchisees truly believe in.”

AI Innovation
Building on that momentum, Batteries Plus has unveiled a new AI platform that’s designed to accelerate franchise growth and better the in-store experience. The new platform includes Savannah, an in-house AI agent that answers potential franchisees’ questions; Edison, a voice assistant that’s bilingual and ensures every call to every store gets answered; and Wattson, a search tool that helps customers find the right product. Rollout has begun across all locations and will be fully accessible by the end of September, as Batteries Plus continues its growth across the United States.

Powered by Recognition 
That growth and innovation continue to earn industry recognition, with Batteries Plus moving into Q4 with a ranking of #118 on the Franchise Times Top 400 list. With 40 years of operational experience and more than 800 stores open and in development, Batteries plus leads in specialty retail, delivering value to everyone it serves.

This recognition extends to the brand’s franchisees, the International Franchise Association named Stephen Lutfi, owner of several Batteries Plus stores in Phoenix, Arizona, a 2026 Franchisee of the Year. Lutfi joined the Batteries Plus system three years ago and has continued to expand the system since. He’s recognized for listening to his employees at every level and creating a culture where his team feels valued. Lutfi was celebrated for these efforts on September 15, at the IFA Annual Convention in Washington, D.C.

Batteries Plus’ corporate team also earned accolades this quarter, with Franchise Assembly recognizing two marketing leaders, Sara Whiteleather, Sr. Director of Marketing at Batteries Plus and Chris Mcgee, VP of Marketing at Batteries Plus. Whiteleather was named to the Franchise Assembly 2026 Franchise Marketing Ones to Watch list, and McGee was named a 2026 Franchise Marketing Trailblazer, both placements are a testament to the talent driving Batteries Plus forward.

To learn more about Batteries Plus, including information on the franchise opportunity or tour a store virtually, visit batteriesplusfranchise.com.  

ABOUT BATTERIES PLUS: 
Batteries Plus, founded in 1988 and headquartered in Hartland, WI, is a leading omnichannel retailer of batteries, specialty light bulbs and phone repair services for the direct-to-consumer and commercial channels. The retailer also offers key programming, replacement and cutting services. Through a nationwide network of stores, the company offers a differentiated value proposition of unrivaled product selection, in-stock availability and customer service. Batteries Plus is owned by Freeman Spogli, a private equity firm based in Los Angeles and New York City. To learn more about one of Forbes®’ Best Franchises to Buy in America, visit https://www.batteriesplusfranchise.com.

MEDIA CONTACT: Makyla Spann, Fishman Public Relations, mspann@fishmanpr.com

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DIVERSIS CAPITAL ACQUIRES MAJORITY OWNERSHIP OF TIDEWORKS TECHNOLOGY FROM CARRIX

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LOS ANGELES, Oct. 1, 2026 /PRNewswire/ — Diversis Capital LLC (“Diversis”), a Los Angeles-based software and technology services-focused private equity firm, today announced that it has acquired majority ownership of Tideworks Technology® Inc. (“Tideworks”) from Carrix, Inc. which is majority owned by Blackstone Infrastructure Partners. Tideworks is a full-service provider of comprehensive terminal operating system (TOS) solutions for marine and intermodal rail terminal operations worldwide, serving more than 130 facilities across the globe. This transaction represents a significant milestone for Diversis as it continues to expand its portfolio of market-leading vertical software businesses.

Founded in 1999 as the technology division of Carrix, Inc., Tideworks has grown into a global software brand with deep expertise in cargo transportation operations. The company’s product suite – including its flagship Mainsail 10 TOS, Intermodal PRO, and a suite of planning and execution tools – powers terminal operators across North America, Europe, and Latin America. With over 300,000 logistics professionals relying on Tideworks’ solutions daily, the company occupies a mission-critical position in the global port and intermodal infrastructure ecosystem.

Diversis plans to invest in accelerating Tideworks’ product innovation, expanding its go-to-market capabilities, and deepening its relationships across its global terminal operator and intermodal rail customer bases. The firm intends to leverage its operational expertise and software-focused value creation playbook to support Tideworks’ next phase of growth as a standalone, independent business.

Uffe Ostergaard, Chief Executive Officer of Carrix, said, “Since its founding, Tideworks has been an integral part of Carrix, and we are proud of the exceptional product and team that has been built over the past 25 years. As Tideworks enters this next chapter, it was important to us to find a partner with deep software experience to work closely with the Tideworks leadership team to further enhance the platform and expand its product capabilities. We believe Diversis is the right partner with the experience and collaborative approach to help Tideworks continue delivering the quality, innovation, and service that its customers rely on.”

Subbu Bhat, President of Tideworks Technology, said, “This is an exciting new chapter for Tideworks and our customers. As an independent software company backed by Diversis, we are well-positioned to accelerate our product roadmap, expand our global footprint, and continue delivering the innovation and service that terminal operators around the world depend on. Our mission remains the same: partnering with our customers to optimize global logistics with integrity, efficiency, and flexibility. We are grateful for the support of Carrix throughout this journey and look forward to what lies ahead.”

Kevin Ma, Co-Founder and Managing Partner of Diversis Capital, said, “We have been looking for the right vertical software business in the port and logistics technology space for some time, and Tideworks is exactly the type of company we love to partner with – a true market leader with a mission-critical product, a loyal and growing customer base, and a highly talented management team. Subbu and the entire Tideworks team have built something truly special, and we are thrilled to have the opportunity to support their continued growth. We intend to invest meaningfully in the platform, the team, and the product to ensure Tideworks remains the gold standard for terminal operating systems globally.”

About Tideworks Technology

Tideworks Technology® Inc. is a full-service provider of comprehensive terminal operating system solutions for growing marine and intermodal rail terminal operations worldwide. Launched in 1999 and headquartered in Seattle, Washington, Tideworks helps more than 130 facilities run their operations more efficiently and profitably. From optimized equipment utilization to faster turn times, Tideworks works at every step of terminal operations to maximize productivity and customer service. For more information, please visit www.tideworks.com.

About Diversis Capital, L.P.

Founded in 2013, Diversis is a software and technology focused private equity fund that invests in lower middle-market companies, targeting situations where it can add unique value in helping a company reach the next level. With a collaborative approach to investing, its Operating Partners work alongside management teams to help build successful organizations positioned for long-term growth.

About Carrix, Inc.

Headquartered in Seattle, Washington, Carrix is one of the world’s leading independent marine and intermodal terminal operators, with operations across the United States, Canada, Mexico, Central America, South America, and in Vietnam. Since its founding in 1949, Carrix has continued to grow, while always remaining focused on its customers’ interests.

Media Contact:
Chris Tofalli
Chris Tofalli Public Relations, LLC
chris@tofallipr.com
914-834-4334

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Bold Penguin and bolttech Announce Global Strategic Partnership

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Partnership brings commercial and personal lines together in a unified offering for agents, insurers and embedded partners across the U.S., Europe and Asia

LAS VEGAS, Oct. 1, 2026 /PRNewswire/ — Bold Penguin, the Digital Broker for commercial insurance, announced a global strategic partnership with bolttech, the global insurtech operating in 39 countries across four continents. Together, the companies will build a joint commercial and personal lines offering for agents, insurers and embedded partners in the U.S., Europe and Asia.

The partnership combines complementary strengths. Bold Penguin brings its Digital Exchange for commercial lines, which intelligently matches risks to best-fit markets from submission ingestion through real-time quote and digital bind. It also brings the DeX ai intelligence layer and an integrated commercial carrier network. bolttech adds leadership in embedded distribution, AI-enabled workflows and global access to insurance and protection services across personal and commercial lines. Together, the partnership lets each company accelerate its roadmap while giving customers the connections and capabilities of both platforms.

For Bold Penguin’s U.S. customers, the partnership adds access to bolttech’s personal lines solutions through a single interface, alongside the commercial tools they already use.

“Our partners work with us because we’re committed to their success, and we build software to help them grow intelligently in commercial insurance,” said Peter Settel, President and CEO of Bold Penguin. “This partnership extends that commitment. Our U.S. customers will be able to offer bolttech’s personal lines solutions through the same single interface they use with Bold Penguin today. That gives them more ways to protect the businesses, and the dreamers, risk-takers and creators behind them, that power the economy. As we grow globally together, our partners gain new reach backed by the innovation and trusted execution they count on from us.”

“Bold Penguin is the leading commercial insurance distribution platform,” said Rob Schimek, Group Chief Executive Officer of bolttech. “Their submission automation, AI-powered underwriting workflows and commercial orchestration platform complement our technology capabilities, personal lines expertise, and insurance ecosystem globally. Together, we can deliver a more seamless, connected insurance experience for distribution partners and customers around the world.”

About Bold Penguin
Bold Penguin is the risk exchange for commercial insurance, the place where insureds and the markets who will cover them transact. DeX ai, Bold Penguin’s intelligence layer, sits in the middle, filling the gaps in submissions and routing them to the markets most likely to bind. Brokers and carriers build on top of this infrastructure. Submissions that took days clear in minutes.

About bolttech
bolttech is a global insurtech with a mission to build the world’s leading, technology-enabled ecosystem for protection and insurance. bolttech serves customers in 39 markets across Asia, Europe, North America, and Africa.

With a full suite of digital and data-driven capabilities, bolttech powers connections between insurers, distributors, and customers to make it easier and more efficient to buy and sell insurance and protection products.

For more information, please visit www.bolttech.io.

For more information about bolttech in North America (bolt), visit https://boltinc.com/

Media contact
Claire Fiorelli
Social Media & Agency Operations Manager, Bold Penguin
claire.fiorelli@boldpenguin.com

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