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Trellist Helps National Logistics Operator Cut Customer Service Call Volume 30% With AI

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Results show AI emerging as its own practice area, one that redesigns the handoffs inside a company’s operations

WEST CHESTER, Pa., Oct. 6, 2026 /PRNewswire/ — Trellist, Inc., a veteran-owned, employee-shared professional services firm, today shared results from a multi-phase AI engagement with a national logistics, transportation, and storage operator. The work cut customer service call volume by 30%, produced a six-figure net positive annual return, and freed 30% of the client’s development team capacity for higher-value work. Trellist delivered it through their AI-Powered Transformation practice.

The results point to a broader shift. Putting AI to work inside a business is becoming a discipline of its own. Applying the full breadth of human knowledge, available on demand, to shorten a business process takes a new kind of expert. Trellist is building their practice around that expertise and raising a new generation of senior AI engineers to lead it.

Trellist’s approach centers on a map. Every operational process runs through a web of handoffs between roles: marketing to sales, sales to operations, operations to customer service. Each handoff adds time and cost. Once that web is drawn, AI can truncate the process in three ways: shorten the time between handoffs, put them in a better order, or remove them entirely.

Making that work comes down to implementation. Trellist chooses the right tools for each step. They build and organize custom MCP servers so AI has secure access to the connectors and systems it needs. They match the level of AI intelligence to each job. And they engineer the harness that ties it all together inside existing infrastructure, whether that is Salesforce or Amazon Bedrock.

For the logistics operator, the work ran in sequence. Trellist first joined the company’s disconnected marketing, sales, and operations data into one pipeline with real-time feeds, so teams could adjust performance against live data. Next, they built AI directly into the development and quality assurance workflows, which recovered 30% of that team’s capacity. Last, they analyzed call-tracking data to learn why customers were calling, then built an AI agent that resolves common issues in conversation. The agent has human review built in and runs inside the existing customer service workflow.

“It’s amazing how much agents can handle end-to-end,” said Gavin Garrison, Partner & Account Leader at Trellist. “We load intelligence with a complex process and see how far it gets. The gaps show where a person needs to step in, or where it needs a new connection. We take those gaps to the map of the operation as needed, and that lets us create the most impact.”

Every Trellist engagement ends in enablement, handing the capability over to the client’s own team. The practice offers AI strategy, workflow modernization, custom MCP servers, AI agents, and fractional AI teams to organizations that want AI put to work.

About Trellist

Trellist Marketing and Technology is a professional services and solutions firm that helps businesses evolve through AI-driven technical offerings and advanced market solutions. As a transformation partner, Trellist helps save clients’ money and be more self-sufficient from traditional vendors. The firm works with a diverse range of clients, from Fortune 500 companies to mid-tier businesses and emerging markets, and is a 100% veteran-owned business.

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SOURCE Trellist Marketing and Technology

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Killam Apartment REIT Announces 2026 GRESB Score

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HALIFAX, NS, Oct. 6, 2026 /CNW/ — Killam Apartment REIT (TSX: KMP.UN) (“Killam”) today announced its 2026 GRESB score, based on the 2025 reporting year. Killam achieved a score of 83.9 out of a maximum possible 100 for its standing investments, representing a 2.2-point year-over-year improvement in its environmental, social, and governance (ESG) performance.

“Sustainability has long been embedded in how we operate, invest capital, and plan for the future,” said Philip Fraser, President and CEO. “We approach ESG the same way we approach all our business decisions, with a focus on long-term performance, accountability, and doing the right thing.”

Killam’s key initiatives contributing to this achievement include:

Energy and Emissions Reductions: Achieved year-over-year reductions in energy consumption and greenhouse gas emissions across the portfolio.Renewable Energy Installations: Installed solar photovoltaic (PV) systems at 13 additional buildings during the year, increasing on-site renewable energy generation capacity.Waste Management Improvements: Improved recycling practices through participation in a voluntary recycling program in New Brunswick.

For more information about Killam’s ESG initiatives, visit https://www.killamreit.com/esg-overview.

About Killam

Killam Apartment REIT, based in Halifax, Nova Scotia, is one of Canada’s largest residential real estate investment trusts, owning, operating, managing and developing a $5.6 billion portfolio of apartments and manufactured home communities. Killam’s long-term strategy to enhance value and profitability focuses on three priorities: 1) increasing earnings from existing operations, 2) expanding the portfolio and diversifying geographically through accretive acquisitions that target newer properties and through the disposition of non-core assets, and 3) developing high-quality properties in its core markets.

About GRESB

GRESB is an industry-driven organization that assesses ESG performance of real assets globally. Its annual benchmark provides standardized and validated data to investors and stakeholders, enabling transparency and accountability in sustainability practices.

Note: The Toronto Stock Exchange has neither approved nor disapproved of the information contained herein. Certain statements in this press release may constitute forward-looking statements, including statements regarding embedding sustainability into Killam’s operations, investment and future planning; Killam’s focus on long-term performance, accountability and doing the right thing; and Killam’s priorities.

Readers should be aware that these statements are subject to known and unknown risks, uncertainties and other factors that could cause actual results to differ materially from those anticipated or implied, or those suggested by any forward-looking statements, including: the effects and duration of local, international and global events, any government responses thereto and the effectiveness of measures intended to mitigate any impacts thereof; competition; government legislation and the interpretation and enforcement thereof; litigation to which Killam may be subject; global, national and regional economic conditions (including interest rates and inflation); the availability of capital to fund further investments in Killam’s business; and other factors identified under the “Risk Factors” section of Killam’s most recently filed annual information form, under the “Risks and Uncertainties” section of Killam’s most recently filed MD&A, and in other documents Killam files from time to time with securities regulatory authorities in Canada, each of which is available on SEDAR+ at www.sedarplus.ca. Killam does not intend to update or revise any forward-looking statement, whether as a result of new information, future events, circumstances, or otherwise, except as required by law. The forward-looking statements contained in this press release are expressly qualified by this cautionary statement.

For information, please contact:
Claire Hawksworth, CPA
Senior Manager, Investor Relations
chawksworth@killamreit.com
(902) 442-5322

SOURCE Killam Apartment Real Estate Investment Trust

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ChatIQ Leads S&P Global’s Latest Capital IQ Pro Update with Expanded AI-Powered Research Capabilities

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New platform capabilities bring AI deeper into research and modeling workflows while expanding analytics across valuation, credit and global markets.

NEW YORK, Oct. 6, 2026 /PRNewswire/ — S&P Global (NYSE: SPGI) today announced the latest updates to S&P Capital IQ Pro, led by an expanded ChatIQ experience that brings conversational AI deeper into the platform. The enhanced ChatIQ helps financial professionals ask natural-language questions and quickly access S&P Global data and insights in one place.

ChatIQ brings multi-source analysis, screening and charting into a single conversational experience. Users can ask questions across company, market, credit and economic data, alongside financial documents, news and research, helping them spend less time moving between tools and more time analyzing reliable information.

“S&P Global continues to evolve around the ways clients research, analyze and collaborate,” said Whit McGraw, Head of Platforms at S&P Global Market Intelligence. “With the expanded ChatIQ experience, we are making AI a more natural part of the Capital IQ Pro workflow by combining conversational access with the depth, quality and transparency clients expect from S&P Global.”

Key Capital IQ Pro Updates

The latest Capital IQ Pro release brings AI-powered research, modeling and presentation tools together with expanded data and analytics across valuation, private markets, fixed income, credit and broader market use cases.

AI-powered workflows: ChatIQ Spreadsheets introduces an AI-powered Excel modeling assistant for model building, review and analysis with refreshable Capital IQ Pro formulas, while ChatIQ Presentations, now available in Labs, helps users create data-driven PowerPoint slides using Capital IQ Pro data.Valuation and financial analysis: New Discounted Cash Flow analysis, customizable Total Enterprise Value calculations, point-in-time trading comparables and improved export capabilities support more flexible company valuation workflows.Private markets: A new custom benchmarking tool from With Intelligence helps users create tailored private market benchmarks and compare fund performance using key metrics.Fixed income: Integration of Markit’s Global Sector Curves and a new Rate Profile page provide deeper visibility into global bond markets, pricing trends and tenor-level analysis.Credit analysis: Redesigned RatingsDirect corporate and sector profiles, expanded insurance analytics and Credit Memo Builder enhancements improve access to relevant credit information, source transparency and consistency across the credit review process.Data coverage: Additional enhancements across banking, energy, insurance, macroeconomic data, private companies, sustainability, news and alerts expand the platform’s content coverage and usability.Portfolio insights: AI-powered Portfolio Insights, now in beta, helps users identify drivers of portfolio return and connect performance with relevant market developments, news, events and earnings context.

The updates are part of S&P Global Market Intelligence’s broader strategy for Capital IQ Pro, which brings together reliable data, AI-powered tools and connected experiences to support financial professionals across research, analysis and decision-making and help them uncover value across global markets.

For more information on S&P Capital IQ Pro, please see here.

To learn more about Artificial Intelligence at S&P Global, please visit here.

Media Contacts:

Orla O’Brien
S&P Global
+1 857-407-8559
orla.obrien@spglobal.com   

Florence Bogitsh
S&P Global Market Intelligence
+1 646 460-7204
florence.bogitsh@spglobal.com 
press.mi@spglobal.com  

About S&P Global
S&P Global (NYSE: SPGI) enables businesses, governments, and individuals with trusted data, expertise and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively and thrive in a rapidly changing global landscape.

From helping our customers assess new investments across the capital and commodities markets to navigating the energy expansion, acceleration of artificial intelligence, and evolution of public and private markets, we enable the world’s leading organizations to unlock opportunities, solve challenges and plan for tomorrow – today. Learn more at www.spglobal.com.

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SOURCE S&P Global

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Strategic Buyer Acquires Florida MSP as Demand Rises for Managed IT Services

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Deal Facilitated by Viking Mergers & Acquisitions

TAMPA, Fla., Oct. 6, 2026 /PRNewswire/ — A managed IT and cybersecurity services provider serving small and mid-sized businesses in Florida has been acquired by a strategic buyer, bringing together complementary IT industry expertise and further building upon a platform for continued growth.

“Delivering outcomes like this for business owners is what drives our Florida team,” said Larry Lawson II, President, Viking Florida Division. “Tripp, Jacob, and Dylan guided every step of this process and brought together a seller and buyer well-positioned for long-term success.”

For over 15 years, the company has grown from a traditional Managed Services Provider (MSP) into a full Managed Security Services Provider (MSSP). Built as a business known for responsiveness, personalized service, and security solutions tailored to each client, much of the company’s growth came through referrals and long-term client relationships, supported by an experienced team that manages day-to-day service delivery. The company’s clients include non-profit organizations, law firms, and family-owned medical practices that rely on responsive, security-focused IT support.

The buyer is an established managed IT services provider with a multi-state footprint, already serving nonprofit, financial, and healthcare clients. Together, the shared focus on IT services and preserving the legacy of the companies they acquire created a strong strategic fit, positioning the business for continued growth in Florida and nationwide.

The transaction was facilitated by the Viking Mergers & Acquisitions team: Larry “Tripp” Lawson III, Partner, Jacob Middleton, Associate Partner, and Dylan Bradley, Associate Advisor, who represented the seller throughout the sale process. From engagement to close, the transaction took approximately six months, reflecting growing buyer demand for IT solutions companies in the lower-middle market.

“We ran a disciplined process, kept the right buyers at the table, and gave our client real choices. That’s what made the difference here,” said Tripp Lawson. “We’re proud to have delivered a smooth transition for the seller, their team, and the company’s clients.”

About Viking Mergers and Acquisitions Florida Division
Viking Mergers & Acquisitions, with offices strategically located throughout Florida, supports business owners with annual revenues ranging from $2M to $250M. Viking offers complimentary business valuation services, ongoing valuation updates, and comprehensive exit planning and strategy for small and middle-market business owners.

As one of the largest and most successful mergers and acquisitions firms in the United States, Viking is headquartered in Tampa, FL, and Charlotte, NC. The firm has offices strategically positioned across the U.S., providing exceptional brokerage services as well as mergers & acquisitions advisory work. Over the past three decades, Viking has successfully sold over 950 businesses, achieving a closing ratio of nearly four times the industry average. Viking consistently maintains an impressive 85% closing rate, securing sellers an average of 96% of their asking price.

Visit https://www.vikingmerger.com to request a confidential, complimentary business valuation or to access more information regarding selling or buying a business. 

View original content to download multimedia:https://www.prnewswire.com/news-releases/strategic-buyer-acquires-florida-msp-as-demand-rises-for-managed-it-services-302900302.html

SOURCE Viking Mergers & Acquisitions

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