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Gong, Agentforce Sales, and Avoma Named 2026 Conversation Intelligence Champions by Info-Tech Research Group

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Drawing on verified end-user feedback collected through Info-Tech Research Group’s SoftwareReviews platform, the 2026 Conversation Intelligence Data Quadrant Report evaluates solutions that help organizations capture and analyze customer interactions, reduce manual effort, and improve visibility across teams. Champion recognition reflects strong product capabilities and overall user satisfaction.

ARLINGTON, Va., Oct. 7, 2026 /CNW/ — Info-Tech Research Group has named Gong, Agentforce Sales, and Avoma as Champions in its 2026 Conversation Intelligence Data Quadrant Report. The report recognizes the highest-rated software products in the category, helping organizations evaluate solutions to analyze customer conversations, improve sales coaching, and turn interactions into actionable insights.

Conversation intelligence solutions help organizations capture, transcribe, and analyze customer interactions across calls, meetings, and other communication channels. Features such as automated transcription, call recording, sentiment analysis, conversation summaries, keyword tracking, sales coaching, and CRM integration can help teams identify customer needs, improve employee performance, and make more informed business decisions.

Info-Tech’s Data Quadrant is a comprehensive software evaluation tool that ranks products using verified end-user feedback across key dimensions, including likelihood to recommend, feature rankings, net emotional footprint score, and vendor capabilities. These inputs are aggregated into a Composite Score (CS), which reflects overall user satisfaction and determines placement within the Data Quadrant. The firm’s methodology ensures that rankings are based entirely on authentic user reviews, free from analyst opinions or vendor influence.

The 2026 Conversation Intelligence Champions are as follows:

Gong, 9.0 CS, rated highly for its call recording features.Agentforce Sales, 9.0 CS, rated highly for its conversation coaching capabilities.Avoma, 8.6 CS, ranked highly for its audio transcription features.

“Every customer conversation contains valuable information, but organizations need the right tools to capture and make sense of it,” says Terra Higginson, Principal Research Director at Info-Tech Research Group. “Conversation intelligence platforms can make it easier to review large volumes of interactions and surface relevant information without adding to employee workloads. The best products fit smoothly into existing workflows, provide reliable analysis, reduce manual effort, and are easy for teams to use.”

User assessments of software categories on SoftwareReviews provide an accurate and detailed view of the constantly changing market. Info-Tech’s reports are informed by data from users and IT professionals with intimate experience with the software across the procurement, implementation, and maintenance processes.

Read the full report: 2026 Conversation Intelligence Champions

To learn more about Info-Tech’s Vendor Awards, including how Data Quadrant and Emotional Footprint recognition is determined using verified end-user feedback and the underlying evaluation criteria, visit Info-Tech’s Vendor Awards page, powered by SoftwareReviews.

About Info-Tech Research Group
Info-Tech Research Group is the “get things done” partner for over 30,000 IT, HR, and marketing leaders worldwide. The fastest growing research and advisory firm, Info-Tech enables leaders to make well-informed decisions and transform their organizations through AI, strategic foresight, step-by-step methodologies, practical tools, industry-leading advisory, and training programs. For nearly 30 years, tens of thousands of private and public organizations have trusted Info-Tech to lead their most important initiatives through periods of change and deliver outcomes that truly matter.

To learn more about Info-Tech’s HR research and advisory services, visit McLean & Company, and for data-driven software buying insights and vendor evaluations, visit the firm’s SoftwareReviews platform.

Media professionals can register for unrestricted access to research across IT, HR, and software, as well as hundreds of industry analysts through the firm’s Media Insiders program. To gain access, contact pr@infotech.com.

For information about Info-Tech Research Group or to access the latest research, visit infotech.com and connect via LinkedIn and X.

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SOURCE Info-Tech Research Group

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AMAZON DRIVERS AT DBK1 JOIN TEAMSTERS AS NATIONWIDE ORGANIZING MOMENTUM GROWS

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Unionization Comes as Delivery Protection Act Gains Steam in New York City Council

NEW YORK, Oct. 7, 2026 /PRNewswire/ — Drivers at Amazon’s DBK1 Facility in Woodside, Queens, have organized with Teamsters Local 804, joining the growing ranks of Amazon drivers organizing with the Teamsters nationwide to demand better pay, health care, and job security at the e-retail giant.

The DBK1 drivers join hundreds of their co-workers who organized with the Teamsters last year. Together, they are taking on Amazon’s corrupt third-party “Delivery Service Partner” (DSP) business model, which Amazon uses to evade accountability and legal liability as it exploits workers.

Amazon Teamsters in New York City are also leading the fight to pass the Delivery Protection Act, legislation that would ban captive subcontracting for deliveries in the city and force companies to employ their drivers directly. The bill has supermajority support from the City Council and backing from the mayoral administration.

“Amazon created the DSP model to suppress workers’ rights and safety, including the right to form a union,” said Randy Korgan, Director of the Teamsters Amazon Division. “But Amazon has no answer for worker power and Teamsters solidarity. The drivers at DBK1 are joining together as we gear up to pass the Delivery Protection Act, and they will be indispensable in getting this crucial legislation across the finish line.”

“My co-workers and I have seen how scared Amazon is of the Delivery Protection Act, and it made us realize that we only have power if we join a union,” said LeAnn Rivera, a driver at DBK1 and new member of Local 804. “We are sick and tired of Amazon’s games. By joining the Teamsters, we have the power to take this company on. We can’t wait to join the fight.”

The organizing victory comes as the Teamsters Amazon National Negotiating Committee (TANNC) extends picket lines at DBK1, demanding that Amazon end its unfair labor practices and begin bargaining a union contract with over 10,000 workers nationwide who have organized with the Teamsters.

Founded in 1903, the International Brotherhood of Teamsters represents over 1.3 million hardworking people in the U.S., Canada, and Puerto Rico. Visit Teamster.org for more information. Follow us on X @Teamsters and on Facebook at Facebook.com/teamsters.

Contact:
Maura Drumm, (215) 510-3735
mdrumm@teamster.org

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SOURCE International Brotherhood of Teamsters

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Frax Makes Internet History with .frax, the First ICANN Top-Level Domain Application from a Crypto Company

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.frax would connect a globally recognized internet domain with onchain ownership, payments, and AI-native commerce

LAS VEGAS, Oct. 7, 2026 /PRNewswire/ — Frax today became the first crypto company to have its own top-level domain application revealed by ICANN, with .frax officially published as part of the 2026 New Generic Top-Level Domains Program. If successfully delegated, .frax would become a globally recognized internet top-level domain, similar to .com or .org.

Frax plans to make .frax the first end-to-end top-level domain designed to bridge the traditional internet and the onchain economy. Users would be able to own and manage .frax domains through Frax Name Service (FNS) on Frax’s blockchain Fraxtal while those same domains resolve through the global Domain Name System. FNS registrations also feed the Frax Burn Engine, permanently burning FRAX and allowing the ecosystem’s native digital commodity to capture value as domain usage grows.

“Crypto naming systems made internet identity ownable. ICANN domains made it universally reachable. .frax brings those two worlds together,” said Sam Kazemian, Founder of Frax. “Our goal is to build the first internet namespace where ownership lives onchain but the domain works everywhere. From there, domains can evolve into programmable financial endpoints for people, businesses, applications, and AI agents.”

The initiative also extends the financial network Frax is building around frxUSD and FraxNet. FraxNet connects financial institutions, fintechs, and companies through a shared network for digital money and payments, with each new participant expanding the reach and utility of frxUSD.

Frax also plans to explore agentic and machine-payment functionality for .frax domains, including support for emerging standards such as x402. This could enable websites, applications, and autonomous software agents to identify counterparties, access services, and initiate stablecoin payments programmatically.

The .frax application was submitted with support from MarkMonitor, an ICANN-accredited corporate domain registrar.

About Frax

Frax is a U.S.-based financial technology company building the network for secure, global, and programmable money. At its core is frxUSD, a fully backed digital dollar, and FraxNet, a financial platform connecting institutions, fintechs, and enterprises through a shared network for digital money, payments, lending, credit, and yields. Frax provides stablecoin and crypto payments infrastructure to leading financial institutions, companies, and fintechs. Since 2020, Frax has powered billions of dollars in onchain capital and activity across more than five years of serving users. Frax was ranked #5 in Stablecoins in the 2026 Fortune Crypto 100. Learn more at Frax.com.

Media Contact for Frax
Gary Bird
FortyThree, Inc.
831.888.9011
Frax@43pr.com

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SOURCE Frax

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Survey Introduces Retail Performance Suite Connecting Retail Visibility and Execution

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New platform connects retail visibility, execution, shelf performance, and demand activation in a unified solution

BOSTON, Oct. 7, 2026 /PRNewswire/ — Survey, a retail intelligence and execution platform, today announced the introduction of its Retail Performance Suite at NACS SHOW Convenience Catalyst. The announcement introduces a unified platform designed to connect retail visibility, execution, shelf performance, and demand activation to help brands better understand and respond to in-store conditions.

The Retail Performance Suite brings together multiple retail capabilities within a single platform, enabling brands to identify retail opportunities, prioritize actions, coordinate field activity, and monitor performance across store networks. The platform combines retail visibility, execution, measurement, and demand activation capabilities within a unified solution.

The Retail Performance Suite is being showcased this week at NACS SHOW Convenience Catalyst, where attendees can learn more about the platform’s capabilities and its approach to connecting retail visibility, execution, shelf performance, and demand activation.

“Retail teams have access to a growing volume of data, but data alone does not address out-of-stocks, execution gaps, or compliance issues,” said Thom Green Gennaro, General Manager and Co-Founder of Survey. “The Retail Performance Suite is designed to help organizations connect retail visibility with field execution, allowing teams to identify issues, prioritize action, and track outcomes.”

The Retail Performance Suite includes four connected capabilities:

Retail Visibility – Provides retail intelligence intended to help identify in-store opportunities and risks.Execution & Compliance – Supports field activity and retail execution programs.Shelf Performance – Helps teams prioritize opportunities and monitor in-store conditions.Demand Activation – Connects retail insights with marketing and merchandising activities.

Together, these capabilities are intended to provide brands with a broader view of retail performance while supporting action across stores, retailers, and markets.

“The industry conversation is increasingly focused on how organizations use the data they already collect,” said Stevie Allegretto, Vice President of Commercial at Survey. “Brands are looking for ways to understand where attention is needed and how to allocate resources more effectively. The Retail Performance Suite is designed to support those decision-making processes.”

The announcement follows Survey’s recent publication of a national convenience retail benchmark report highlighting execution, availability, and shelf performance trends across the convenience channel.

The Retail Performance Suite is intended to help organizations connect retail visibility with operational response by combining data collection, reporting, and field execution capabilities within a single platform.

Survey states that its platform is supported by a nationwide workforce, AI-enabled technology, and photo-verified reporting. According to company data, Survey supports more than 100,000 monthly store visits, captures more than 2.1 million retail data points, collects more than 422,000 verified photos each week, and maintains a 99% data quality assurance rate.

Attendees of NACS Convenience Catalyst and industry professionals can learn more about the Retail Performance Suite at Survey.com/retail-performance-suite/ and explore additional retail intelligence resources at Survey.com.

About Survey

Survey builds modern retail solutions that help brands win where it matters most: in-store. The company’s Retail Performance Suite connects retail visibility, execution, shelf performance, and demand activation, helping brands identify opportunities, coordinate field activity, and measure performance across store networks. By combining mobile technology, AI-enabled solutions, deep industry expertise, and a nationwide network of field representatives, Survey delivers retail intelligence and operational support that help brands improve execution, strengthen brand presence, and scale with confidence and consistency. Learn more at survey.com.

Media Contact

Rodney Keener
Head of Marketing & Growth
Survey
rodney.keener@survey.com

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SOURCE Survey

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