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transcosmos celebrates the 20th anniversary of its CX business in China

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Contributing to clients’ continued growth through AI transformation, leveraging the business foundation built over 20 years in the Chinese market

TOKYO, Nov. 2, 2026 /PRNewswire/ — transcosmos today announced that it held a ceremony in Shanghai, China, on October 16, 2026, to commemorate the 20th anniversary of its CX business in China. At the ceremony, transcosmos looked back on its journey in the Chinese market and introduced its future strategy for the AI era.

Building a comprehensive digital services foundation over 20 years in the Chinese market
transcosmos launched its contact center business in Shanghai in 2006 and expanded into the e-commerce business in 2009. By responding to the evolving needs of the Chinese market, the company has steadily grown its business. Today, transcosmos has expanded its operations to more than 10 cities across China and has grown into a company serving more than 100 clients.

In its contact center business, transcosmos has expanded its operational footprint from major cities such as Shanghai to regional hub cities including Xi’an, Hefei, Wuhan, Zhengzhou, and Changsha, as well as local cities such as Rizhao and Neijiang, establishing a service network that covers a broad range of regions across China. Through its e-commerce one-stop services, transcosmos provides comprehensive support for brands, from strategy development to execution, through data-driven store operations, live-streaming operations, CRM, and marketing activities aimed at maximizing sales.

In addition, transcosmos has developed its omnichannel contact center platform, “trans-CRM”, which integrates diverse customer touchpoints such as telephone, online chat, and WeChat to enable centralized operations across channels. Through this platform, the company has established a service delivery framework capable of addressing the diverse needs of clients.

Accelerating AI adoption and advancing a new service model where people and AI collaborate
Advances in AI are bringing significant changes to the BPO industry. As AI adoption expands across a wide range of business operations, services are becoming increasingly sophisticated. transcosmos has established an AI service delivery framework at an early stage and is enhancing its services by combining AI with its operational expertise.

transcosmos is systematically promoting the use of AI across both of its core businesses, contact centers and e-commerce one-stop services. In its contact center business, AI has been introduced across a broad range of day-to-day operations, including knowledge bases, chatbots, voice bots, service quality assurance, training, automated summarization of customer interactions, automation of VoC utilization, and recruitment support. In its e-commerce one-stop services business, transcosmos is expanding the use of AI to areas such as livestreaming, digital advertising, creative production, and generative AI search optimization (GEO). AI is also being used to improve the efficiency of online monitoring and inspection services designed to enhance the operational efficiency of offline stores.

transcosmos will continue to combine industry and operational expertise with AI technologies to promote the use of AI agents that evolve alongside its clients. By supporting the effective use of data assets and improving productivity across organizations, transcosmos aims to help realize an operating model in which people and AI collaborate by leveraging their respective strengths.

Leveraging the business foundation built over 20 years in the Chinese market, transcosmos will continue to contribute to the growth of its clients and the creation of new value through AI transformation.

transcosmos history in China
transcosmos entered the Chinese market and launched its offshore services business in 1995. In 2006, the company opened its first call center in Shanghai and started to provide call center services for the Chinese market. Today, transcosmos has its bases and subsidiaries across 25 cities in China including Shanghai, Beijing, Tenzin, Hefei, Changsha, Xi’an, Wuhan, Neijiang, Kunshan, Zhengzhou, Rizhao, Suzhou, Taipei and more. The company offers extensive services such as business process outsourcing (BPO) including contact centers, e-commerce one-stop, customer experience, digital marketing, and system development for both Chinese and global brands.

*transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.
*Other company names and product or service names used here are trademarks or registered trademarks of respective companies.

About transcosmos inc.
transcosmos launched its operations in 1966. Since then, we have united superior “people” with cutting-edge “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients’ business processes, focusing on both sales expansion and cost optimization through our 189 bases across 36 countries/regions with a focus on Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of the e-commerce market on a global scale, transcosmos provides comprehensive One-Stop Global E-Commerce Services to deliver our clients’ excellent products and services to consumers in 46 countries/regions around the globe. transcosmos is committed to treating the challenges of its clients and society as its own—discussing and addressing their issues from planning to execution—and Make It Real, Together. Visit us here https://www.trans-cosmos.co.jp/english/

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SOURCE transcosmos inc.

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In HelloNation, Veterinary Expert Dana Novara Highlights How Local Vets Support Pets and Their Owners

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The article outlines how veterinarians strengthen community ties through education, crisis response, and preventive care.

DENVER, Nov. 5, 2026 /PRNewswire/ — How do local veterinarians support both pets and the people who care for them? HelloNation has published the answer in a HelloNation article that explores the broader community role veterinarians play beyond routine veterinary care.

The HelloNation article explains that while veterinarians are widely known for providing checkups, surgeries, and emergency treatment, their impact extends far beyond medical services. Veterinary clinics often serve as trusted community hubs where pet owners seek not only treatment, but also guidance and reassurance.

According to the article, veterinary clinics regularly provide education on preventive care, nutrition, and behavior. These everyday conversations help families make informed decisions about their pets’ health. By offering clear advice and accessible information, veterinarians contribute to stronger long term outcomes for both animals and owners.

The article also describes how many veterinarians participate in local events that promote animal welfare and community engagement. Clinics may host vaccination drives, pet adoption events, and educational workshops. These efforts bring residents together around a shared interest in responsible pet ownership and community well being.

Veterinary Expert Dana Novara provides insight in the article into how veterinarians become consistent and approachable figures within their neighborhoods. The article notes that this accessibility fosters trust. Over time, relationships built during routine appointments strengthen confidence and communication between pet owners and veterinary professionals.

Beyond routine services, the article highlights the role veterinarians play during local disasters. In times of floods, wildfires, or severe storms, veterinary clinics often provide emergency medical care, temporary shelter, or coordination with rescue groups. Their expertise supports both pets and families during stressful and uncertain situations.

The HelloNation article emphasizes that these efforts reduce strain on communities facing emergencies. By safeguarding pets, veterinarians help relieve a major source of concern for owners. This dual focus on animal welfare and human reassurance reinforces the importance of veterinary professionals in local support networks.

Collaboration is another theme explored in the article. Many veterinarians work closely with rescue groups, shelters, and advocacy organizations. By offering discounted or pro bono services, they help rescued animals receive essential treatment before adoption. These partnerships improve adoption outcomes and promote preventive care throughout the community.

Veterinary Expert Dana Novara is featured in the article discussing how these collaborations benefit both pets and residents. The article explains that when veterinarians engage with rescue groups and educational programs, they help reduce the number of untreated animals and increase awareness of available resources.

The piece also points to the subtle but meaningful public health impact of veterinary care. By promoting vaccinations and preventive care, veterinarians reduce the spread of preventable diseases. Their educational outreach encourages responsible pet ownership and supports healthier environments for all.

Ultimately, the article frames veterinarians as community anchors whose influence reaches beyond clinical walls. Through education, collaboration, crisis response, and consistent care, they help create connected neighborhoods where both pets and people feel supported.

How Local Vets Support Pets and Their Owners features insights from Dana Novara, Veterinary Expert of Denver, Colorado, in HelloNation.

About HelloNation
HelloNation is a premier media platform that connects readers with trusted professionals and businesses across various industries. Through its innovative “edvertising” approach that blends educational content and storytelling, HelloNation delivers expert-driven articles that inform, inspire, and empower. Covering topics from home improvement and health to business strategy and lifestyle, HelloNation highlights leaders making a meaningful impact in their communities.

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SOURCE HelloNation

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Beacon Communications Expands in Illinois with Acquisition of Low Voltage Solutions Inc., Broadening National Coverage to Chicago-Area Market

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DENVER, Nov. 5, 2026 /PRNewswire/ — Beacon Communications LLC, a leading provider of critical communications and life safety systems, throughout the U.S., today announced the acquisition of Low Voltage Solutions Inc. (LVS), a Lockport, Illinois-based technology solutions provider. The acquisition bolsters Beacon’s footprint in Illinois – expanding its ability to serve healthcare, government, education, and commercial customers throughout Illinois and the greater Chicago region.

“We couldn’t be more excited to welcome Low Voltage Solutions to the Beacon family,” said Brad Walsh, CEO of Beacon Communications. “Gary, Teresa, and the entire LVS team have built something truly special over the past two decades, with a strong reputation, exceptional customer relationships, and a culture that closely reflects our own. What excites me most is the opportunity to bring our talented teams together, build on the foundation they’ve established, and create new opportunities for our employees and customers. We’re proud to be part of LVS’s next chapter and look forward to everything we can accomplish together.”

Since 1997, LVS has evolved from a voice and data cabling contractor into a full-service provider of integrated technology solutions. Today, the company designs, installs, and supports a comprehensive range of low-voltage systems, specializing in voice, data and fiber optic cabling, electronic security, fire alarm, and audiovisual (AV) technologies. LVS delivers integrated solutions to prominent customers across a variety of industries, including Northwestern University, University of Illinois Chicago, Morris Hospital, Silver Cross Hospital, Chicago Public Schools, Shedd Aquarium, Argonne National Laboratory, and Verizon.

As part of Beacon, LVS clients will gain access to Beacon’s national resources, including added support company-wide and amplifying strategic partnerships with industry-leading manufacturers of advanced security technologies, nurse call, access control, intercom, infant protection, RTLS, AV, and managed services, along with 24/7 customer support. Beacon customers will also benefit from LVS’s local expertise and established regional relationships.

“LVS has always been built around our people, the relationships we’ve developed, and the commitment we bring to every customer. This partnership with Beacon gives us the opportunity to build on that foundation while bringing additional resources and capabilities to the table. I’m especially confident in our General Manager, Nick Siwak, and the leadership team as they guide LVS into this next chapter. For our customers, that means the same people, relationships, and commitment they have come to expect, backed by the added strength and opportunities of Beacon. I’m excited about what this means for our team and the future of LVS,” stated Gary St. Cin, President of Low Voltage Systems, Inc.

About Beacon Communications
Founded in 1998 and headquartered in Littleton, Colorado, Beacon Communications is a national leader in mission critical communications and security solutions. Beacon delivers custom technology solutions, from design and engineering to installation and managed services for integrated electronic security and communication systems including nurse call, access control, intercom, infant protection, RTLS, fire alarm and life safety solutions, AV, and structured cabling.

Beacon helps healthcare, government, education, commercial, energy, and infrastructure organizations operate more safely and efficiently, and provides staff training to customers as well as 24/7 support. Learn more at beaconcom.com.

About Low Voltage Solutions Inc..

Low Voltage Solutions Inc. (LVS) is a Lockport, Illinois-based provider of structured cabling, security, fire and life safety, and audio-visual systems. With a mission to deliver the most comprehensive low voltage solutions for its customers, LVS serves healthcare, education, government, industrial, commercial, hospitality, and retail clients across the Chicago area.

LVS’s long-term success is built on its people: an extraordinarily experienced team of project managers, engineers, and union electricians who see each project through from design to installation. Learn more at lvsolutions.com.

Beacon Communications Media Contact: 
Dez King, Marketing Manager
719-355-9261 | 426357@email4pr.com 

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SOURCE Beacon Communications

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Register a Birth, Live: Secure Identity Alliance Hosts OSIA Live Interoperability Demo at TRUSTECH Paris

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Six identity technology providers will run a complete birth registration through the OSIA standard (ITU-T X.1281), with a different line-up of vendors each day, 1–3 December 2026

BRUSSELS, Nov. 5, 2026 /PRNewswire/ — The Secure Identity Alliance (SIA) today announced the OSIA Live Interoperability Demo, which will run throughout TRUSTECH Paris, 1–3 December 2026, at Paris Expo Porte de Versailles. Six identity technology providers, DIGITECH, iDAKTO, IN Groupe, Mühlbauer, Thales and X Infotech, will connect their systems through OSIA, the international standard for interoperable identity management systems (ITU-T Recommendation X.1281). Together they will run a complete birth registration, from checking the parent’s identity to a birth certificate printed on a card and verified on the spot.

Join us at Trustech and drop in to get your birth certificate on the spot. Register free here!

The birth certificate is the first identity document a person receives, and the foundation for every credential that follows: national ID, passport, driving licence. Yet in many countries it is still a paper document that is easy to forge and hard to recover if lost. Modernizing means connecting many components, such as enrollment, biometrics, unique identification number generation and credential management systems and civil and population registries. These are often supplied by different vendors, and without a shared standard each connection is a costly custom integration that ties governments to a single supplier.

At the demo, visitors play the child whose birth is being registered. The parent’s identity is first obtained and checked, and the visitor gives their details and a live face capture. After data verification, the birth is registered and a unique identification number (UIN) is attributed to the visitor, playing the child. Visitors then receive their birth certificate on the spot: their data and portrait are printed on a card together with a visible digital seal (QR code). Finally, they present the QR code to a mobile app, which verifies their identity by collecting the data and portrait from the different OSIA-powered identity systems.

To protect privacy, visitors’ faces appear on screen and are stored only for the purpose of printing the birth certificate in the framework of the demo. No fingerprints are captured, and the child is fictional. All data is erased at the close of each day.

“Interoperability is often presented as a promise. At TRUSTECH, governments will see it work, from a child’s very first identity record to a credential that can be trusted anywhere,” said Debora Comparin, Chair of the OSIA Initiative. “Six independent companies that compete have built one seamless process together, and they swap places every day. That is what OSIA gives governments: the freedom to choose the best system building block for each step, without lock-in.”

The demo will also be presented on stage on Wednesday 2 December at 12:00 in the ID Conference Room.

Practical information
OSIA Live Demo Area, Alley D, between the Innovation Stage and the ID Conference Room, TRUSTECH Paris, Paris Expo Porte de Versailles, 1–3 December 2026. Open drop-in during show hours. On stage: Wednesday 2 December, 12:00, ID Conference Room. More information: www.osia.io #OSIALiveDemo

About the Secure Identity Alliance
The Secure Identity Alliance brings together leading global providers of identity technology. SIA leads OSIA, eSEC, ADIA and co-leads SIDI Hub. SIA is a supporting organization of the ITU Focus Group TIDA. www.secureidentityalliance.org 

About OSIA
OSIA is the international standard for interoperable identity management systems, published as ITU-T Recommendation X.1281. It defines open interfaces between the building blocks of identity systems, so governments can combine components from different suppliers and avoid vendor lock-in. www.osia.io

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