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ChurnZero charts the future of autonomous customer growth at ZERO-IN 2026

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Building on a year of AI advancements, ChurnZero outlines its vision for AI that understands every customer, takes informed action and gives customer teams more control over revenue outcomes

WASHINGTON, Nov. 6, 2026 /PRNewswire/ — ChurnZero, the AI platform and partner for customer growth, is showcasing a year of AI advancements and the future of autonomous customer success at its annual ZERO-IN conference. Last year, the company announced its autonomous AI agents for CS teams at the conference. This year, ChurnZero shows why AI is ready for more responsibility.

ChurnZero’s 2026 Customer Revenue Leadership Study found that 63% of customer leaders lack a consistent way to measure AI’s impact, and teams that cannot measure its impact are four times more likely to require human approval for every AI recommendation. At ZERO-IN 2026, ChurnZero joined customer and industry leaders in Nashville to explore how better implementation, training and business context can unlock AI’s potential as an autonomous teammate, capable of taking meaningful action and elevating every customer interaction.

“Customer teams are under more pressure than ever to protect and grow revenue, but their impact has traditionally been limited by how many accounts a CSM can manage. AI is breaking that constraint,” said YouMon Tsang, co-founder and CEO of ChurnZero. “AI can extend a CSM’s best instincts across their entire book of business, understand every account, learn from what’s worked before and take action where teams allow it. We’re moving towards a future where no account goes unmanaged, and customer teams have the freedom to focus their expertise where it matters most.”

ChurnZero’s AI progress
Over the past year, ChurnZero has expanded its AI capabilities to help customers identify what needs attention and respond more effectively. Key advancements have included:

Agentic Essentials: Agentic Essentials is a complete agentic AI system in one subscription, including more than 20 ready-to-deploy AI agents that act as digital teammates to detect risks and expansion opportunities, execute workflows, handle cross-functional account handoffs, and enrich customer data using intelligence grounded in each company’s unique business context.Context and Knowledge Sources. AI is only as good as the data it works from. ChurnZero connects AI to a customer’s business context through a Customer Intelligence Profile and product documentation from tools like Zendesk Guide, Confluence, SharePoint, Intercom, and Notion, and matches AI drafts to each sender’s writing style.AI Steps in Automated Plays: ChurnZero introduced AI personalization into automated plays, enabling AI to update email content in existing customer plays based on real-time customer data, eliminating reliance on dated templates. Automated outreach reads like it came from someone who knows the account, at the volume automation allows.Kit: ChurnZero’s conversational AI assistant, Kit, understands a company’s customers, how its team operates, and what success looks like, using account data and internal knowledge to deliver relevant, contextual answers. Teams can ask questions about individual customers or their entire book of business, then put those insights to work by creating tasks, drafting personalized outreach or building dynamic segments to launch plays and journeys.ChurnZero Connect: ChurnZero Connect and API links ChurnZero to Claude, ChatGPT, Slack, Copilot Studio, Gemini Enterprise, Glean and other AI tools, with read and write access. Teams use their customer data in the AI tools they already work in. Admin-controlled permissions ensure teams retain control over how customer data is accessed and used.

ChurnZero has also earned multiple industry recognitions this year, including the SaaS Awards and CODiE Awards, as well as a spot on G2’s Best Customer Service Software list. ChurnZero also achieved the highest customer satisfaction score among customer success platform (CSP) leaders in the G2 spring and fall grids, and has 1400+ five-star reviews on G2, more than any other CSP.

ChurnZero’s AI future — coming soon 
ChurnZero’s vision for the next phase of AI is the end of the unmanaged account, where AI knows every customer, acts at the right moment and brings in human expertise when it matters. The company’s product roadmap will focus on:

AI CSMs: Companies can assign an AI customer success manager with its own name, inbox and accounts. These AI CSMs work on every account within the configured permissions and bring in a human for sensitive conversations.AI agents built around customer strategy: Customer teams can brief AI agents on each customer segment and build new agents just by describing a recurring task, with no developers required.AI for renewals: Teams get an AI forecast and conversation prep for every renewal, plus a daily ranked list of the customer risks and opportunities to act on first.Work in conversation mode: Teams can run their workday in conversation with Kit, ChurnZero’s AI assistant, from meeting prep and exportable reports to building dashboards and workflows, and approve every change before Kit makes it.Automation that adapts to each account: Automated customer workflows will now use AI to decide which accounts to include, which approach to take and how to personalize every message.

For more information about ChurnZero and its product offerings, visit churnzero.com

About ChurnZero
AI is changing customer work fast. Don’t go it alone.

ChurnZero is the AI platform and partner for customer growth. Our AI, made for customer teams, runs on your data, inside the access controls you set. Keep it in ChurnZero or bring it into the apps and AI you use and have built. Either way, you’ll grow revenue, deliver a better experience, and increase your team’s impact. And we’ll stay ahead of AI, so you can stay ahead of your customers.

Contact
churnzero@panblastpr.com 

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Backdoor References: 37% Say Potential Employers Contacted People They Never Listed

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New report examines the realities of professional references, as nearly 1 in 3 workers say they’ve struggled to find enough when applying for a job.

GUAYNABO, Puerto Rico, Nov. 13, 2026 /PRNewswire/ — A job reference may seem like a straightforward endorsement, but what happens behind the scenes can be more complicated.

New research from Zety®, a leading resume builder, shows some references are recommending people despite their own reservations (40%), some candidates are coaching or even faking references (19%), and employers aren’t always sticking to the names they’re given (37%).

Surveying over 1,000 U.S. workers, the Professional References Report found that 42% believe references should have little to no influence on an employer’s final hiring decision, with the results raising broader questions about the role references play in hiring.

Key Findings

Rise of ‘backdoor’ references: 37% say a potential employer reached out to a former manager or coworker who was not listed as a reference.Candidates struggle to meet reference requirements: Nearly one-third have had difficulty finding enough professional references when applying for a job.Some job seekers turn to fake references: 1 in 10 have asked a friend or family member to pose as a former coworker or manager.References can come with reservations: More than half (52%) have been asked to recommend someone they weren’t comfortable endorsing, yet 22% gave a positive reference anyway.

How Far Job Seekers Go to Manage References

Rather than leaving references to chance, many candidates take steps to steer the process in their favor.

Workers report using several tactics:

39% chose people they know will speak positively about them.11% asked their references ahead of time what they plan to say about them.11% avoided listing a former manager because they expected a negative reference.10% asked a friend or family member to pose as a former coworker or manager.9% coached their reference on what to say.7% intentionally provided outdated contact information.

High Risk for ‘Backdoor’ References

Candidates may carefully curate their references, but 37% of workers say a potential employer reached out to a former manager or coworker they never listed.

Meanwhile, the references they do provide aren’t necessarily contacted: just 15% say their references were contacted every time they were hired, while 47% say sometimes and 38% say rarely or never.

Opinions are divided on whether employers should go beyond the reference list:

48% say it’s acceptable, but only with the candidate’s permission.25% say it’s acceptable even without the candidate’s permission.27% say it’s unacceptable to contact people who were not provided as references.

Not Every Reference Is an Endorsement

Being selected as a reference does not necessarily mean someone is comfortable recommending the candidate. More than half of workers (52%) have been asked to provide a reference for someone they had reservations about, including:

22% who gave a positive reference anyway.18% who gave an honest but mixed or negative reference.12% who declined.

Questioning the True Value of References

Despite their longstanding role in hiring, professional references do not carry the same value for every worker. Some question their accuracy and influence, while others struggle to meet reference requirements in the first place:

22% feel that professional references do not accurately reflect a candidate’s work performance.Nearly 1 in 3 (31%) have struggled to find enough professional references when applying for a job.42% believe references should have little to no influence on an employer’s final hiring decision.

“Rogue reference checks introduce a wild card into the hiring process because candidates have no control over who is contacted or what version of their work history that person may share,” said Dr. Jasmine Escalera, career expert at Zety. “Someone outside a candidate’s reference list may have an incomplete view of their performance or a perspective colored by office politics, past conflicts, or personal history. Even more concerning, the candidate may never know the conversation took place, much less have an opportunity to provide context.”

For detailed insights on the Professional References Report, access the full study at https://zety.com/blog/professional-references-report or contact Skyler Acevedo, at skyler.acevedo@bold.com.

Methodology

The findings presented are based on a nationally representative survey conducted by Zety using Pollfish on August 24, 2026. The survey collected responses from 1,007 U.S. employees and examined their experiences, perceptions, and attitudes regarding professional references, including how references are selected, provided, and contacted, as well as their perceived accuracy and influence on hiring decisions.

Respondents answered different types of questions, including yes/no; scale-based questions, where they indicated their level of agreement with statements; and multiple-choice questions, where they could select from a list of provided options.

The sample consisted of 56% female, 43% male, and 1% nonbinary respondents, with 21% Gen Z, 27% millennials, 26% Gen X, and 26% baby boomers.

About Zety

Zety’s Resume Builder is a premier platform that leverages advanced AI tools to help job seekers stand out and land interviews effortlessly. Offering step-by-step guidance, curated content suggestions, and 100s of professional, ATS-friendly resume templates, it allows users to feel confident crafting tailored applications. Millions of professionals rely on Zety’s interactive suite—which also features an easy-to-use Cover Letter Generator—to produce high-quality documents that are free to create and ready to download. Since 2016, Zety’s career blog has provided free data-driven insights from career experts and Certified Professional Resume Writers aimed at empowering professionals at every stage of their journey. The Zety Workforce Hub presents current trends and hiring patterns, with the best career advice and evidence-based findings featured in outlets like Business Insider, CNBC, and Forbes, among others. Select Zety as a preferred source on Google to receive more workforce trends, career insights, and labor market research in your personalized search experience.  

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Kase Celebrates Terra Kaffe’s Selection for Oprah’s Favorite Things 2026

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Longstanding partnership helps premium coffee brand scale fulfillment operations and prepare for increased holiday demand

FONTANA, Calif., Nov. 13, 2026 /PRNewswire/ — Kase, a national third-party logistics (3PL) provider, is celebrating a major milestone for customer Terra Kaffe, whose Demi espresso machine has been selected for Oprah‘s Favorite Things 2026. As Oprah says on oprahdaily.com, “I added this to my kitchen—mine’s the Dune color. It grinds whole beans to make an Americano, drip coffee, and more, so everyone in the house gets what they like best.”

The selection marks a significant achievement for Terra Kaffe and reflects the brand’s growth in the home espresso market. “We knew we needed to partner with an organization that valued customer experience as much as we do. We’ve absolutely found that in the Kase team,” said Cate Marques, Chief Experience Officer at Terra Kaffe. “Kase has helped our organization grow in a way that’s truly scalable, which has been essential as our customer base has grown exponentially over the years.”

Today, Kase supports Terra Kaffe’s omnichannel fulfillment operations from its Sunnyvale, Texas facility, handling deluxe coffee equipment, accessories, and retail orders. The partnership also includes specialized services such as protective return packaging.

“For Terra Kaffe, ensuring we can trust our warehouse partner is paramount, as our customers are trusting us to deliver their high-value orders efficiently and safely,” said Marques. “We know the Kase team has it covered on the fulfillment and shipping side, and cares just as much about our customers getting an unparalleled experience as we do.”

From January through September 2026, Kase exceeded target service-level agreements (SLAs) for order accuracy and damage-free shipments for Terra Kaffe. “We’re thrilled that even icons like Oprah are recognizing Terra Kaffe’s quality and craftsmanship,” said Peter Davis, President of Kase. “We’re proud to play a role in delivering the experience their customers expect.”

As Terra Kaffe enters the holiday shopping season, its fulfillment partnership with Kase will continue to support the brand. “We’re ready for this milestone, and all it entails, thanks in no small part to having the Kase team in our corner, ready to support us through this massive growth moment,” said Marques.

About Terra Kaffe

Terra Kaffe is a premium coffee equipment brand dedicated to bringing the café experience home. Through thoughtfully designed espresso machines and innovative coffee technology, Terra Kaffe makes it easier for consumers to enjoy high-quality, personalized coffee at home. Learn more at https://www.terrakaffe.com/.

About Kase

Kase is a national 3PL with over 60 years of logistics experience and a combined supply chain network spanning more than 14 million square feet. The company provides direct-to-consumer, retail, and omnichannel fulfillment, supported by proprietary technology for real-time order tracking, routing, inventory control, and parcel rate selection. Kase goes Beyond Fulfillment to help brands deliver on their promises. Learn more at https://kase.com/.

Media Contact
Mary Berko
Marketing Director
Kase
berkma@wsinc.com

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Weekly Gains Hold Up Despite a Friday Slide as Chips Lead and Yields Climb

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VANCOUVER, BC, Nov. 13, 2026 /PRNewswire/ — Stock Preachers News Commentary – Wall Street closed out a volatile week with every major index still higher versus last Friday, even after a broad Friday retreat. The Nasdaq Composite led decliners with a 1.24% drop on the session, while the S&P 500 fell 0.75% and the Dow slipped 0.14%. For the week, the S&P 500 gained 2.15%, the Nasdaq rose 1.92% and the Dow added 1.83%, as chip-driven strength carried the market even as Friday gave back some ground heading into the weekend. Active Companies from around the markets with current developments this week include: Eli Lilly and Company (NYSE: LLY), vVardis (NYSE: VVVV), NVIDIA Corporation (Nasdaq: NVDA), Caterpillar Inc. (NYSE: CAT), and Bank of America Corporation (NYSE: BAC).

The S&P 500 closed at 7535.72, down 56.68 points on the day but up 158.86 points, or 2.15%, from last Friday’s 7376.86 close. The index touched a week high of 7652.76 and a week low of 7422.24, and sits up 10.08% year to date. Its RSI14 reading of 45.6 points to a market that cooled off from overbought conditions during the week.

The Nasdaq Composite fell 315.80 points, or 1.24%, on Friday to 25050.29, trimming its weekly gain to 1.92% from the November 6 close of 24579.43. The index ranged between 24762.57 and 25649.85 during the week and carries an RSI14 of 41.6, the weakest among major indices. The Dow Jones Industrial Average slipped 75.29 points to 52221.80, still up 1.83% on the week and 8.65% year to date, while the Russell 2000 eased 17.98 points to 2781.08, up 0.98% for the week.

The VIX rose 1.14 points to 19.84 on Friday, essentially flat on the week, while the VXN volatility gauge climbed 1.33 points to 29.88 but ended the week down 4.14 points. The 10-year Treasury yield rose 3 basis points on the day and 27 basis points on the week to 5.13%. Gold fell 5.56% for the week to $3,885.70 an ounce, silver dropped 6.66% to $49.06, and WTI crude added 1.92% to $88.52 a barrel.

The full report includes the complete levels ladder for each index, sector and company movers, and a look ahead to next week’s market drivers.

CONTINUED… Read this and more news for Eli Lilly and Company (NYSE: LLY), vVardis (NYSE: VVVV), NVIDIA Corporation (Nasdaq: NVDA), Caterpillar Inc. (NYSE: CAT), and Bank of America Corporation (NYSE: BAC) at: https://stockpreachers.com/articles/a-choppy-week-closes-out-with-the-gains-still-standing/

In other industry developments and happenings in the market this week include:

Eli Lilly and Company (NYSE: LLY) Eli Lilly broke ground on a $3.5 billion manufacturing facility in Pennsylvania’s Lehigh Valley, part of its $50 billion push to expand U.S. medicine production. The site will manufacture injectable obesity medicines, including the investigational triple hormone receptor agonist retatrutide, and is expected to be operational by 2031.

The facility is projected to create 850 high-wage jobs and about 2,000 construction jobs, and is one of 10 new U.S. manufacturing sites Lilly has announced since 2020. David A. Ricks, Lilly Chair and CEO, said, “This $3.5 billion investment means we’ll be able to make these medicines in Pennsylvania for people here at home and around the world.”

Lilly said the site will use machine learning, AI and digital automation and is targeting LEED Gold certification. Edgardo Hernandez, Executive Vice President and President of Lilly Manufacturing Operations, said each production run goes through “more than 5,000 documented steps” with units inspected more than 70 times for defects. Read the release.

vVardis (NYSE: VVVV) vVardis priced 9.72 million shares at $18 apiece ahead of its listing on the NYSE under the ticker VVVV, part of the exchange’s daily pre-market update. The dental health firm says it provides the first commercially available peptide-containing formulation to treat early cavities without drilling.

Co-founders, Co-Chairs and Co-CEOs Dr. Haley Abivardi and Dr. Goly Abivardi were set to join NYSE Live to discuss the company’s decision to go public. The listing was featured alongside the NYSE’s opening bell coverage of the IPO. Read the release.

NVIDIA Corporation (Nasdaq: NVDA) Bronstein, Gewirtz & Grossman announced a securities class action against NVIDIA covering investors who purchased shares between October 9, 2025 and November 8, 2026. The lead plaintiff deadline is January 8, 2027.

The complaint alleges Nvidia made false or misleading statements related to its relationship with Megaspeed, a company suspected of helping China evade export controls, and that these circumstances raised national security concerns with potential reputational and business risk.

Peretz Bronstein, Founding Partner of Bronstein, Gewirtz & Grossman, LLC, said, “Our practice centers on restoring investor capital and ensuring corporate accountability, which serves to uphold the essential integrity of the marketplace.” Read the release.

Caterpillar Inc. (NYSE: CAT) Pomerantz LLP announced an investigation into Caterpillar following its October 29, 2026 third-quarter results, which disclosed inventories of $22.2 billion, a 22% year-over-year increase, and $460 million in added manufacturing costs from freight, materials and tariffs.

The firm noted that operating profits included $128 million of tariff recoveries, which it said may not be sustained going forward. On the news, Caterpillar shares fell $65.99, or 9.25%, to close at $647.39 on October 29, 2026. Read the release.

Bank of America Corporation (NYSE: BAC) Rosen Law Firm reminded purchasers of Bank of America common stock between August 1, 2025 and October 13, 2026 of the December 15, 2026 lead plaintiff deadline in a securities fraud class action.

The lawsuit alleges systemic weaknesses in subsidiary Bank of America, N.A.’s BSA/AML program caused it to fail to properly monitor trillions of dollars in transactions and to miss or file inaccurate suspicious activity reports, and that deficiencies persisted after a 2024 Consent Order.

The complaint further claims BANA had deficiencies in its sanctions compliance program and processed transactions later identified as apparent violations of multiple sanctions programs, exposing the company to compliance costs and penalties. Read the release.

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Track the trend with Eagle Eye Investor intelligence – a free tool used to track investor chatter in all the most prominent chat groups, and investor chats. Try it free today: https://Eagle-Eye.dev
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DISCLAIMER: Nothing in this article should be considered as personalized financial advice. We are not licensed under securities laws to address your particular financial situation. No communication by our employees to you should be deemed as personalized financial advice. Please consult a licensed financial advisor before making any investment decision. This is a market commentary and is not a paid advertisement. This article is being distributed by Stock Preachers, which is wholly owned and operated by Market Equities Limited (“MEL”), a company incorporated under the laws of Ireland. This is an independent market commentary published on a non-paid basis. MEL has not been paid any fee by any company mentioned in this article for its production or distribution, and MEL has no advertising or digital media agreement with any company mentioned in this article. The companies mentioned have not reviewed or approved this article. Market Equities and its owners, operators, directors, and affiliates may, from time to time, hold positions in securities mentioned in this article or in the broad-market index funds that track them, and reserve the right to buy, sell, or hold such securities at any time without further notice. Information in this article was obtained from sources believed to be reliable, including company news releases and public market data, but its accuracy cannot be guaranteed. Market data is as of the time stated and may be delayed. Portions of this commentary were produced with the assistance of automated tools from that data and reviewed against it. Investing in securities involves risk, including the possible loss of some or all of your investment. Technical analysis describes past price and volume behavior and does not predict future results; support and resistance levels can fail at any time. References to the companies named in this article are provided solely as market and sector context and as summaries of each company’s own public news releases. No partnership, affiliation, or endorsement is implied, and nothing in this article is a recommendation to buy, sell, or hold any security. Quotations attributed to company executives are reproduced from those companies’ own news releases. Forward-Looking Statements: This article may contain forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934, including statements made by the companies mentioned in their own news releases. Such statements involve risks and uncertainties, and actual results may differ materially. Readers should review each company’s filings with the SEC and applicable Canadian securities regulators. Eagle Eye is an investor signal-intelligence platform affiliated with the publisher of this article. Eagle Eye is not a broker-dealer, and nothing it provides is investment advice. Data may be delayed. Always do your own research.

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