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IDP Introduces Agent-Native System of Action, Unifying Humans and AI Agents in One Enterprise Workspace

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Powered by proprietary Universal Agent Protocol™ (UAP), IDP unifies AI agent development, reasoning, orchestration, customer intelligence and enterprise execution. Tim Dahle and Red Rock Auto Group report 2X the appointment conversion rate of traditional BDC operations.

CAPE CORAL, Fla., Nov. 6, 2026 /PRNewswire/ — IDP (ID Privacy AI), an agentic AI technology company, today introduced its Agent-Native System of Action, a unified enterprise platform that enables human employees and AI agents to share customer intelligence, coordinate workflows and execute business tasks across existing enterprise systems.

Powered by its proprietary Universal Agent Protocol™ (UAP), IDP combines AI agent development, intelligent reasoning, multi-agent orchestration, persistent customer intelligence and enterprise execution in one operating environment. 

Through MyIDP.app, employees and AI agents collaborate within a shared workspace while existing CRM, DMS, scheduling and communication platforms remain in place.

To learn more about IDP, its platform and solutions, visit https://www.tryidp.com. 

The announcement is supported by customer-reported results from Tim Dahle and Red Rock Auto Group, where Josh Worthington, Vice President of Operations, reports a 12% appointment conversion rate compared with approximately 6% through traditional BDC operations, representing twice the reported conversion rate.

“The difference with IDP has been incredible,” said Worthington. That’s double the conversion rate, and we’re accomplishing it with technology designed to actually execute the work.”

Solving Decades of Enterprise Fragmentation

“For decades, automotive software has been fragmented, leaving dealerships with disconnected data and workflows,” says Albert Thompson, Founder and CEO of IDP. “Adding standalone AI agents to this broken infrastructure only compounds the chaos. Instead of more disjointed tools, IDP’s Agent-Native System of Action connects existing investments through a universal execution layer.”

From AI Conversations to Completed Business Outcomes

For automotive retailers, the difference between conversational AI and operational execution is particularly visible in service scheduling.

An AI agent may successfully answer a customer’s call, but completing the request requires access to customer records, dealership policies, scheduling availability and operational systems.

When those systems remain disconnected, employees must manually complete or verify the work.

“Automotive AI providers often fail to connect customer conversations with execution,” Worthington noted. “Our previous platform couldn’t schedule appointments or generate tasks, forcing employees to manually review every interaction. Instead of eliminating work, it just created another system for them to babysit.”

IDP’s approach prioritizes completed business outcomes, including confirmed appointments, coordinated follow-up, exception handling and operational visibility.

Systems of record preserve business information. IDP’s System of Action coordinates the work.

Dealer Leadership Perspective: The Future of Automotive AI

As automotive retailers evaluate AI adoption, dealer leadership is increasingly focused on technologies that connect existing investments, support employees and deliver measurable operational value.

Paul Sansone Jr., Founder, Sansone Jr Auto Group 

“My advice to operators is simple: the train is already moving, and it’s moving fast. I really believe the dealerships that figure out how to combine great people with great technology are going to have a significant competitive advantage over the next several years.”

The Technology Behind IDP’s Agent-Native System of Action

IDP’s platform combines five complementary capabilities designed to support the lifecycle of enterprise AI agents, from development and deployment through reasoning, orchestration, execution and human collaboration.

Agent Studio: AI Agent Development and Management. IDP’s Agent Studio enables businesses to configure, deploy and manage AI agents across voice, SMS, email and web channels. Reusable agent configurations support business-specific workflows, operating policies and escalation requirements.Intelligent Reasoning and Multi-Agent Orchestration. IDP’s reasoning and orchestration capabilities are designed to interpret customer intent, apply shared context, coordinate multi-step workflows and delegate supported actions between agents and employees. Business rules and human oversight help govern execution.Universal Agent Protocol™ (UAP): Enterprise Execution. UAP is IDP’s proprietary business-action abstraction, orchestration and execution framework. It is designed to translate business objectives into authorized actions across supported CRM, DMS, scheduling and enterprise applications. Unlike connectivity protocols that primarily expose tools to AI applications, UAP addresses the additional requirements of coordinating business workflows, applying permissions, managing exceptions and verifying outcomes.Context Graph: Unified Customer Intelligence. IDP’s Context Graph connects available customer identity, vehicle relationships, website signals, communication history and operational events across supported systems. By combining existing records with available real-time signals, it creates a continuously enriched customer context that employees and agents can use throughout sales, service and ownership lifecycle interactions.MyIDP.app: The Human-Agent Enterprise Workspace. MyIDP.app provides a shared working environment where employees and AI agents can review conversations, coordinate tasks, guide agent behavior and manage exceptions. Employees can direct supported agent workflows and customer engagement while maintaining visibility into operational activity, using: Teach to provide guidance to agentsTell to direct supported actionsBlasts for configured customer outreach

“The future isn’t humans versus AI,” Thompson said. “It’s humans and AI working as one team. Employees should be able to teach agents, delegate work, understand what’s happening and step in when their judgment matters.”

Built in Automotive. Designed for Enterprise.

IDP’s technology has supported more than 130,000 booked automotive appointments, providing operating experience across customer engagement, scheduling and dealership workflows.The company has developed its platform within an automotive ecosystem that includes dealership groups, enterprise software integrations and OEM certification programs involving Nissan, INFINITI and Mitsubishi.IDP’s architecture is designed to support both its own AI agents and compatible third-party agent technologies, creating opportunities for enterprises and software partners to use shared intelligence and execution capabilities without replacing existing systems of record.The company is exploring applications beyond automotive, including retail, hospitality and home services, where fragmented software, customer engagement and workforce coordination present similar challenges.

Automotive retail provides a demanding proving ground for agent-native execution, with customer interactions spanning multiple systems, departments and communication channels.

“Automotive is where we’re building and proving this model, but the problem exists in almost every industry,” Thompson said. “The next major shift in enterprise software isn’t another CRM, another dashboard or another AI assistant. It’s a System of Action where humans and AI agents share the intelligence, authority and infrastructure to actually get things done.”

To learn more about IDP and the System of Action, visit https://tryidp.com. You can see the system in action, listen to sample calls, and work with an IDP AI agent to schedule a demo.

About IDP

IDP (ID Privacy AI) is an agentic AI technology company developing an Agent-Native System of Action for automotive retail and enterprise operations.

Its platform combines AI agent development, intelligent reasoning, multi-agent orchestration, proprietary Universal Agent Protocol™ (UAP), persistent customer intelligence through Context Graph, and human-agent collaboration through MyIDP.app.

IDP connects AI-powered voice, SMS, email and web engagement with existing enterprise systems and supported business workflows.

Headquartered in Cape Coral, Florida, IDP is advancing an operating model in which humans and AI agents share intelligence, coordinate actions and complete measurable business work.

Website: https://tryidp.com 

Media Contact:
Albert Thompson
Founder & CEO, IDP
albert@idprivacy.ai
443-370-9143

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SOURCE ID Privacy, Inc.

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Tencent Cloud and Teleport Collaborate to Advance AI-Powered Cross-Border Logistics from China

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SHENZHEN, China, Nov. 13, 2026 /PRNewswire/ — At the 2026 Tencent Global Digital Ecosystem Summit, Tencent Cloud, the cloud business of global technology company Tencent, signed a Memorandum of Understanding (MOU) with Teleport, Capital A’s logistics venture and leading Southeast Asian eCommerce logistics specialist. Under the MOU, Tencent Cloud will provide the cloud infrastructure for Teleport’s operations in China, while Teleport will leverage Tencent Cloud’s artificial intelligence (AI) to build smarter, more automated logistics operations for cross-border movement from China.

The Teleport Network: Built for Cross-Border eCommerce

Teleport moves eCommerce and cargo on Southeast Asia’s largest air network, moving up to 1.25 million parcels a day across the Teleport Network, connecting China, Southeast Asia, Oceania and the Middle East by leveraging the freighter and belly capacity of over 55 airline partners. Operating at this scale demands seamless orchestration, which begins with ensuring every single parcel moves with verified, accurate data. The partnership with Tencent Cloud anchors shipment data on a reliable digital foundation from the first mile and ensures every subsequent process from customs clearance to mid-mile multi-airline transfers runs on timely, accurate information.

Supporting the Next Phase of Growth for Cross-Border Logistics

As global cross-border e-commerce accelerates, managing operational complexity requires moving beyond passively monitoring shipments. Backed by deep ecosystem experience in China and across global markets, the partnership with Tencent Cloud will make it easier for Chinese marketplaces, shippers and regional partners to integrate and collaborate seamlessly. This establishes a unified, single source of truth across the supply chain, giving Teleport, its airline partners and its eCommerce customers identical real-time tracking from origin to destination.

Accelerating AI Adoption Across Logistics Operations

Building on this Cloud data foundation, Teleport is exploring a suite of Tencent Cloud AI solutions to advance operational efficiency.

Tencent Cloud Agent Development Platform (ADP): Enables Teleport to build and deploy purpose-built AI agents across core operational workflows, including automated route optimisation, customs document processing, dynamic capacity planning, and real-time disruption recovery.TokenHub: Provides flexible access to different AI models, helping Teleport balance capability, responsiveness and cost efficiency across AI applications.WorkBuddy: Enhances internal operations and knowledge access through multi-agent workflows, enabling teams to collaborate more efficiently.eKYC & identity verification: Strengthens verification and onboarding workflows for cross-border merchants, air cargo partners, and ground handling agents, reinforcing compliance and security across the network.

Poshu Yeung, Senior Vice President of Tencent Cloud and Head of Tencent Cloud International, said: “As cross-border commerce continues to create new opportunities across Asia and beyond, logistics providers are increasingly looking for technologies that can help improve efficiency, strengthen resilience and support growth across multiple markets. Through our collaboration with Teleport, we are combining Tencent Cloud’s infrastructure and AI capabilities with Teleport’s logistics expertise to help move the Teleport Network beyond visibility towards intelligent decision-making and execution, enabling greater operational agility across its cross-border logistics network.”

Milan Dhingra, Chief Product Technology Officer of Teleport, said: “Teleport will always be a physical air logistics business, but we run digital first. Therefore it is key that we work with the right partners in the right market where mission critical cargo data need to flow, where their expertise is unmatched. China has its own digital ecosystem and we wanted a partner that understands Teleport’s vision for seamless orchestration and intelligence while being purpose-built for local requirements. Tencent Cloud is that partner for us in China.”

Making the Teleport Network Smarter

This strategic collaboration reflects a shared commitment to advance the development of cross-border logistics through cloud and AI technologies. By pairing Teleport’s logistics expertise with Tencent Cloud’s infrastructure and AI capabilities, both companies aim to turn operational data into real-time, actionable intelligence across the Teleport Network enabling reliable, scalable eCommerce movement across the region.

About Tencent Cloud

Tencent Cloud, one of the world’s leading cloud companies, is committed to creating innovative solutions to resolve real-world issues and enabling digital transformation for smart industries. Through our extensive global infrastructure, Tencent Cloud provides businesses across the globe with stable and secure industry-leading cloud products and services, leveraging technological advancements such as cloud computing, Big Data analytics, AI, IoT, and network security. It is our constant mission to meet the needs of industries across the board, including the fields of gaming, media and entertainment, finance, healthcare, property, retail, travel, and transportation. 

About Teleport

Teleport is an integrated eCommerce logistics specialist operating the largest, yet asset-light, air network in Southeast Asia. We are on a mission to move things across the region faster, cheaper and better than anyone else – by giving access to affordable and reliable cross-border delivery for all big and small businesses, as fast as next-day. Teleport is a logistics venture of Capital A, with a presence across Malaysia, Singapore, Thailand, Indonesia, Philippines, Chinese Mainland, Chinese Hong Kong and India.

For more information, please visit teleport.it or our social media on LinkedIn, and Instagram.

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SOURCE Tencent Cloud

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DATA.BET Now Powers Sportradar’s Unified Odds Feed

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Delivering a full esports betting toolset, from Tier-1 majors to Tier-4 tournaments across key disciplines

LIMASSOL, Cyprus, Nov. 13, 2026 /PRNewswire/ — DATA.BET, a trusted sportsbook solution supplier, has signed a deal with Sportradar, a leading global sports technology company, to become one of the partnered providers for its expanded offering.

Through the integration, Sportradar receives DATA.BET’s esports data content and performance-boosting toolset cover 1,800+ tournaments and 94,000+ matches annually across 60+ markets. Widgets and Streaming are set to follow, giving operators a fuller esports experience around headline events and niche competitions.

As a part of the deal, DATA.BET covers Counter-Strike 2, Dota 2, League of Legends, from Tier-1 to Tier-4 tournaments, with Valorant and other titles set to follow shortly. For DATA.BET, the deal marks a significant step in its global expansion and reinforces its position as a trusted esports Odds Feed supplier to the largest names in the industry.

“Becoming a supplier for Sportradar’s esports offering reflects the trust that the industry’s biggest players place in our content and products,” said Otto Bonning, Head of Sales at DATA.BET. “We’re confident in our coverage depth, speed, and trading expertise. This deal also opens a new route for our content, from Tier-1 majors to lower-tier tournaments running around the clock, to reach users around the world.”

Roman Garin, SVP, Innovation at Sportradar, said: “Esports’ fully digital nature creates an expectation for fast, deep live betting experiences. The providers that have built the market across Counter-Strike 2, Dota 2 and League of Legends each bring their own strengths and trading style, and the best fit can differ from title to title. By bringing them together through our Unified Odds Feed, we’re giving operators greater choice and flexibility through a single integration, and we’ll continue adding providers and titles as the market evolves.” 

About DATA.BET

DATA.BET is a sportsbook technology supplier established in 2017, delivering solution across sports, esports, virtual competitions, and prediction markets. Its portfolio includes Odds Feed, Risk Management, Single Page Application (iFrame), Bet Builder, Widgets, Streaming, and a range of player-engaging features. The company combines AI-powered capabilities with 24/7 in-house trading expertise, 99.99% system uptime, 97% markets uptime, and licensed content. DATA.BET provides coverage of 100+ disciplines, 150k+ monthly events, and 3,000+ markets, supporting betting operators, online casinos, and platform providers with scalable offerings and reliable sportsbook infrastructure.

About Sportradar

Sportradar Group AG (NASDAQ: SRAD), founded in 2001, is a leading global sports technology company creating immersive experiences for sports fans and bettors. Positioned at the intersection of the sports media and betting/gaming industries, Sportradar provides betting and iGaming operators, media and technology companies, prediction market partners, and sports federations with a best-in-class range of solutions to help grow their businesses. Trusted by the world’s leading global sports organizations, including the ATP, NBA, WNBA, NHL, MLB, MLS, PGA TOUR, UEFA, FIFA, CONMEBOL, AFC, and the Bundesliga, and global clients including Flutter, DraftKings, Google, Microsoft, Kalshi, and Polymarket, Sportradar covers more than a million events annually across all major sports. Sportradar is not just redefining the sports fan experience; it also safeguards sports through its Integrity Services division and advocacy for an integrity-driven environment for all involved.

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SOURCE DATA.BET

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Biel Crystal Named to 2025 Forbes China Novel Intelligent Economy Selection

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HONG KONG, Nov. 13, 2026 /PRNewswire/ — Forbes, the global business magazine, has named Biel Crystal to its “2025 Forbes China Novel Intelligent Economy Selection,” citing the company’s deep implementation and innovation breakthroughs in smart manufacturing and industrial large models.

Biel Crystal, a leading global provider of exterior structural components and module solutions for smart devices, operates nine smart manufacturing bases worldwide. It has more than 100,000 employees and annual capacity of more than 2.5 billion units. The company has fully deployed industrial AI large models using an architecture purpose-built for industrial scenarios, embedding industrial characteristics at the foundation and spanning R&D and design, manufacturing, finished-product inspection, operations management and maintenance services.

The most representative applications are in three industrial scenarios: production, R&D and quality inspection. In production, Biel Crystal has more tightly integrated machine learning with industrial simulation to enable automatic, dynamic optimization of coating machine parameters and automatic tool compensation for CNC machine tools, improving overall efficiency by at least 10%. In R&D, coordinated use of structural, fluid/thermal, motion and electromagnetic simulations allows product designs to identify and resolve more than 80% of potential problems during the R&D stage, cutting R&D cycles by 30% to 50% and reducing physical prototypes by more than 60%. In quality inspection, its self-developed automated optical inspection (AOI) technology combines multimodal inspection, few-shot learning and millisecond-level real-time feedback, lowering the missed-detection rate to 0.05% and reducing manual re-inspection workload by 50%.

Notably, Biel Crystal did not rely on general-purpose large models. Instead, it adopted an architecture purpose-built for industrial scenarios, embedding industry’s stringent requirements for real-time performance, determinism and reliability into model design from the ground up. The company says this ensures the models are “usable, stable and precise” on production lines and drives manufacturing from “single-point automation” toward “plant-wide intelligence.”

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SOURCE Biel Crystal

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