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Insider launches WhatsApp Commerce to help brands deliver end-to-end buying experiences and becomes a Meta Business Solution Provider (BSP)

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LONDON, March 21, 2023 /PRNewswire/ — Insider, a single platform for delivering individualized, cross-channel customer experiences, has announced the launch of Meta-powered WhatsApp Commerce, a powerful new capability for businesses to build two-way conversational buying experiences for their customers, on the most popular messaging channel – WhatsApp. This launch closely follows Insider becoming an official WhatsApp Business Solution Provider (BSP) after their recent acquisition of MindBehind.

 

Mark Zuckerberg, CEO of Meta, recently shared his outlook that the future of commerce will be fueled by end-to-end conversational experiences where consumers can find and buy directly from messaging applications like WhatsApp and Messenger. As a testament to this, Insider’s WhatsApp Commerce will enable users, including those who have never shopped online before, to seamlessly browse through product catalogs online, add items to their cart and make a payment to complete the purchase—all within WhatsApp’s familiar interface.

What is WhatsApp Commerce?

WhatsApp Commerce will allow businesses to deliver immersive web-style experiences within WhatsApp, combined with the power of two-way conversational messaging. This pioneering technology will enable businesses to create seamless buying experiences, from sending personalized promotions, capturing leads, and launching products to delivering post-purchase confirmations and loyalty experiences. Businesses will be able to offer more value based on the users’ willingness to engage, heralding a new age where consumers can discover, browse and buy products, and engage with businesses – right within the app where they spend most of their time – and in the conversational style they use with their friends and family.

WhatsApp Commerce for Retail, Ecommerce & Delivery

Drive higher purchase rates with end-to-end shopping experiences. Brands and retailers can leverage WhatsApp Commerce templates like product catalogs for browsing, category lists for product discovery, and detailed description cards for completing purchase orders. Additionally, retailers can improve AOV, repurchase rate, and other metrics by running conversational campaigns like replenishment reminders, price alerts, and more.

 

An Ecommerce Director at a global food retailer shared: “Insider’s WhatsApp Commerce has fundamentally changed how we interact with our customers. We are now able to meet our audience where they already are and offer complete order booking experiences at the touch of a button within their favorite app. Insider’s WhatsApp Commerce allows us to build more personalized and conversational purchase experiences for our audience as an extension of our promotional campaigns — allowing them to leverage our offers, browse our menu, and place an order without leaving WhatsApp. This has significantly reduced cart abandonment by 61% and improved our monthly average order value by 38%.

WhatsApp Commerce for Automotive

Increase test-drive bookings with conversational flows within WhatsApp. Automotive brands can leverage WhatsApp Commerce to create immersive launch experiences, automate test drive booking forms, receive customer feedback, and send timely after-sale services.

WhatsApp Commerce for Travel & Entertainment

Drive 7X faster check-in and increase ancillary sales on WhatsApp. Travel brands can leverage WhatsApp Commerce to send reminders for flight check-ins and follow through with add-on catalogs to browse add-on services such as seat upgrades, car rentals, and more to drive ancillary revenue.

WhatsApp Commerce for Financial Services

Create engaging lead qualification experiences. Banking and insurance brands can leverage WhatsApp Commerce to create two-way automated flows to generate and qualify clients using tools like FAQ library, interest calculator, credit card recommender, offer product and service information, and more.

 

How can businesses leverage Insider’s WhatsApp Commerce to boost conversions?

Insider’s WhatsApp Commerce is a versatile solution for businesses in any industry seeking to expand their reach on WhatsApp and explore new ways of engaging with their users, influencing every step of their journey to becoming happy and loyal customers. WhatsApp Commerce will support brands in multiple industries, including Ecommerce and Retail, Travel and Entertainment, Banking and Financial Services, Automotive, and more.   

“At Insider, our vision has always been to provide a single operating platform that brings together data, insights, and experiences for marketers, product, CRM, digital, and commerce teams,” shared Muharrem Derinkok, Co-Founder and Chief Product Officer at Insider, “By launching WhatsApp Commerce, we’re enabling brands to bridge the gap between marketing and customer experience by leveraging the full potential of a channel where consumers spend the most time. WhatsApp Commerce transforms how users engage and purchase from brands without leaving their favorite app and is guaranteed to boost engagement and revenue by driving stronger customer loyalty.”

How does WhatsApp Commerce work as part of an omnichannel customer experience?

Insider’s WhatsApp Commerce combines the power of deep customer data segmentation to allow brands to target users based on their interests and predicted behavior to trigger relevant and timely conversations on WhatsApp that are more likely to convert.

Insider has built upon its existing market-leading capabilities to help brands grow their WhatsApp subscriber base with gamified templates and text-to-opt-in features. Other end-to-end capabilities like WhatsApp business account creation, template approval, advanced reporting, automation, frequency capping, WhatsApp intelligent virtual assistant, rich CTA messages, and more further strengthen Insider’s WhatsApp Commerce offering, thanks to their status as an official Meta Business Solution Partner

By adding WhatsApp Commerce to Insider’s existing channel support and advanced capabilities, including AI-led segmentation, real-time engagement, and predictive behavior analysis, Insider partners are now able to create end-to-end customer journeys which feature “Product Lists,” “Product Detail Cards,” and “Add to Cart” CTAs in addition to other powerful use cases like price alerts, back-in-stock alerts, cart reminders, and more.

Insider’s 1,200+ clients around the globe will be able to seamlessly integrate the power of WhatsApp Commerce into their marketing mix, effectively reducing reliance on point solutions and intermediary technologies.

Since Insider is already cited as a #1 leader in cross-channel customer journey orchestration, the news will allow businesses to consolidate their MarTech stack to optimize spend and centralize WhatsApp and all other channels into one powerful platform, during a time when cost optimization is needed most. With WhatsApp Commerce, brands can deliver unrivaled end-to-end engagement and customer experiences to consumers on WhatsApp, with no need to leave the channel to research, compare and purchase products.

Learn more about how businesses can leverage the power of WhatsApp Commerce at: https://www.useinsider.com/whatsapp-commerce

About Insider

Insider—one platform for individualized, cross-channel experiences—enables enterprise marketers to connect customer data across channels and systems, predict their future behavior with an AI intent engine and individualize customer experiences. Marketers use Insider’s platform to deliver experiences across channels like WebAppWeb PushEmailSMS, and Messaging Apps (WhatsApp, RCS). 

Insider recently unlocked unicorn status and NASDAQ congratulated the company for becoming one of the few woman-founded, women-led B2B SaaS unicorns in the world. Insider was named as a Leader in Gartner Magic Quadrant for Personalization Engines 2022The Forrester Wave for Cross-Channel Campaign Management 2021, and IDC MarketScape: Worldwide Customer Data Platforms Focused on Front-Office Users 2021-22 Vendor Assessment. The company has been named #1 Leader on G2’s Mobile Marketing Software and Personalization Grids with a 4.7/5 rating for 20 consecutive quarters. CrunchBase recently ranked Insider’s co-founder and CEO Hande Cilingir as one of the top women CEOs outside the US. 

One-third of Fortune 500 and top brands in retail, automotive, and travel choose Insider to deliver AI-led personalized experiences that exceed customer expectations. Insider is trusted by over 1,200 global businesses, including Singapore Airlines, Estée Lauder, VirginToyotaNew BalanceIKEA, GAP, L’OrealSamsungNewsweekMediaMarktNissan, AVIS, Marks & Spencer, Allianz, Madeira Madeira, Santander, BBVA, Pizza Hut, Avon, and CNN.

 

 

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CGI launches high-security sovereign AI platform in Finland for enterprise and public sector use

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New KATAKRI-compliant service enabling AI development and deployment with data sovereignty, compliance, and scalable infrastructure

HELSINKI, April 27, 2026 /PRNewswire/ – CGI (TSX: GIB.A) (NYSE: GIB), one of the largest independent IT and business consulting services firms in the world, has launched a high-security sovereign AI and data services platform in Finland. The service provides an KATAKRI-compliant (National Security Auditing Criteria) environment enabling organizations to develop and operate AI applications in a secure and compliant environment.

As clients accelerate AI adoption, organizations must address strict data protection, security, and sovereignty requirements. CGI’s new high-security sovereign AI platform offers a deployment model delivered from a Finland-based data center, supporting enterprise and public sector clients that require the highest levels of security aligned with KATAKRI standards and control over their data and workloads, while enabling scalable adoption.

“With CGI’s local proximity model, we are uniquely positioned to partner with clients across industry sectors as they address evolving data protection, security, and sovereignty requirements,” said Niraj Sood, President, Finland, Poland and Baltics operations at CGI. “Our consultants, experts and engineers work side by side with our clients here in Finland, enabling a deep understanding of their needs, while also drawing on our global capabilities. With the integration of Agentic AI into the enterprise a top-of-mind priority for clients, we act as a trusted advisor: helping clients assess and build the right solution for their specific context, whether in high-security, cloud, or on-premise environments. We are pleased to complement these options with a platform that supports secure and scalable AI adoption where enhanced control and compliance are required.”

The platform is delivered from CGI’s high-security hybrid service, one of the few data centers certified against Finland’s national KATAKRI security audit criteria, which assesses information, physical, and administrative security for environments handling classified and other sensitive workloads. It supports the secure deployment of modern AI applications, enabling multiple large language models, seamless integration with existing systems via an OpenAI-compatible API, and a standardized delivery model that provides cost efficiency and predictability for enterprise-scale use.

“CGI helps clients assess different AI implementation options and select the most suitable approach for each use case. Our sovereign AI platform complements this by enabling organizations to operate data and AI applications within CGI’s data centers in Finland, under client governance and control, in a KATAKRI-certified setting,” said Jenni Mikkola, Senior Vice-President and Business Unit Leader for Global Technology Operations, CGI Finland.

“Generative AI offers significant potential for innovation and efficiency, and organizations are currently evaluating different ways to integrate AI into their overall architecture. CGI’s high-security AI platform provides a trusted alternative to public cloud and hybrid solutions, enabling clients to adopt AI quickly and securely while maintaining strong control over their data and environment,” said Mikkola.

About CGI
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2025 reported revenue is CA$15.91 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

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SOURCE CGI Inc.

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PATEO Joins Forces with AUMOVIO: AI-Driven Intelligent Driving Globalization to Jointly Expand the Global High-Computing SDV Market

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BEIJING, April 27, 2026 /PRNewswire/ — On April 25, at the Beijing International Automotive Exhibition, PATEO CONNECT Technology (Shanghai) Corporation (Stock Code: 2889.HK) entered into a strategic cooperation memorandum of understanding with AUMOVIO Holding China Co., Ltd. on the joint development of high-performance cross-domain integration and artificial general intelligence technologies and global market expansion.

According to the cooperation agreement, PATEO and AUMOVIO Group will fully leverage their respective research capabilities in high-computing SoC platforms, integrated cockpit-driving domain controllers and AGI algorithm research and development, as well as their industry influence in global supply chains, OEM customer resources and intelligent manufacturing, to jointly promote the global implementation of high-computing SDV domain control and AGI automotive application demonstration projects, and jointly promote the sustainable development of intelligent mobility and SDV technologies.

Regarding the specific details of the cooperation, the parties will jointly develop cross-domain integrated product solutions based on high-computing SoCs that meet future market demands. Meanwhile, a joint team will be formed to focus on demonstration projects for artificial general intelligence (AGI) automotive application products. Furthermore, PATEO and AUMOVIO Group will combine their respective advantages in technology, products, customers, supply chain, production and quality to jointly expand global SDV domain control and AGI application businesses. Based on their respective advantageous fields, the parties will realize a strong alliance of “channel + product”. At the technical level, upholding the principles of joint investment and technology collaboration, the parties will develop technologically leading high-computing and intelligent SDV technologies and products.

The signing of this Strategic Cooperation Memorandum of Understanding reflects AUMOVIO Group’s high recognition of the Company’s AI-centric, integrated “Software-Hardware-Chip-Cloud” automotive and mobile terminal solutions and ecosystem construction. This also marks a critical step for PATEO under its “AI + Globalization” dual-wheel drive strategy.

As an AI-centric provider of automotive and mobile terminal solutions and an ecosystem builder with integrated “Hardware-Software-Chip-Cloud” capabilities, PATEO has more than 2,100 employees globally and an R&D team of over 700 people, with its number of registered invention patents ranking first in the industry. This strategic cooperation with AUMOVIO Group is not only a significant milestone in PATEO’s globalization layout but also a powerful testament to its technical strength in the fields of high-computing SDV domain control and AGI application.

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SOURCE PATEO

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ebike Market worth $74.98 billion by 2035| MarketsandMarkets™

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DELRAY BEACH, Fla., April 27, 2026 /PRNewswire/ — According to MarketsandMarkets™, the global ebike market is projected to grow from USD 46.39 billion in 2026 to USD 74.98 billion by 2035 at a CAGR of 5.5%.3

Browse 380 market data Tables and 156 Figures spread through 570 Pages and in-depth TOC on ‘ebike Market’

ebike Market Size & Forecast:

Market Size Available for Years: 2026-20352026 Market Size: 46.39 billion2032 Projected Market Size: 74.98 billionCAGR (2026–2035): 5.5%

ebike Market Trends & Insights:

>250W–<450W battery capacity ebikes to hold the largest market share globally.Mid-drive motors are expected to be the fastest-growing ebike motor type during the forecast period.North America is expected to be the fastest-growing ebike market during the forecast period.

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The global ebike market is growing gradually, with each region exhibiting different patterns. Asia Pacific dominates by volume, accounting for over 90% of global demand, driven by China’s large-scale adoption, affordability, and a strong manufacturing ecosystem, making ebikes a mainstream daily mobility solution. In Europe and North America, ebike demand has declined mainly due to structural and economic headwinds. In Europe, sales declined across key markets from 2023–2025 as high inflation, reduced consumer spending, and excess inventory from the pandemic surge led retailers to cut new orders. Some countries, like the Netherlands, reported a drop in bike sales in 2025, from 409,467 units in 2024 to 391,300 units; France dropped from 565,225 units in 2024 to 558,442 units; and Switzerland dropped from 151,772 units in 2024 to 142,223 units. The ebike market in Europe and North America is expected to recover in the second half of 2027.

>250W–<450W battery capacity ebikes to hold the largest market share globally.

The 250–450W segment dominates the ebike market primarily because it is the standard configuration for city, trekking, and hybrid pedal-assist ebikes, which represent the largest use case globally. Also, ebikes in this range achieve optimal efficiency, with energy density, weight, and motor draw well matched to typical urban duty cycles. A 300–400 W pack paired with 250 W-class motors typically delivers ~40–90 km of real-world range at moderate-assist levels without pushing cells into high discharge rates that accelerate thermal stress and degradation, allowing simpler battery management systems and air cooling instead of heavier thermal controls. Keeping capacity below ~450 W also reduces pack mass by ~1–2 kg versus larger systems, preserving ride dynamics, frame integration, and braking performance while enabling standard charging (2–4 A) on household outlets.

This range has seen the highest adoption in Europe, where regulations cap motor power at 250W. This has led major manufacturers like Bosch, Yamaha, and Shimano to design their systems around this limit, ensuring mass-market compliance and efficiency. In the Asia Pacific region, the same range is widely used for its cost-effectiveness and suitability for short-distance daily commuting, while in North America it remains common in commuter models despite the availability of higher-power options. Overall, this segment leads because it offers the best balance of regulatory compliance, affordability, energy efficiency, and real-world usability, making it the most practical choice for large scale adoption.

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Mid-drive motors are expected to be the fastest-growing ebike motor type during the forecast period.

Mid-drive motors are widely preferred in Europe and North America for their higher torque, better weight distribution, and superior efficiency, which align with premium commuting and trekking needs. Leading OEM systems from Bosch eBike Systems, Shimano Inc., and Yamaha Motor Co., Ltd. are engineered for these performance-focused markets. In contrast, hub motors dominate in Asia Pacific, largely driven by cost-sensitive demand. Suppliers such as Bafang Electric specialize in affordable hub motor systems that are easier to mass-produce and integrate. Notably, while many APAC-based suppliers (e.g., Bafang, Ananda, Dapu) export mid-drive systems to Europe and North America, they still prioritize hub motors domestically because mid-drive integration requires higher R&D investment, complex frame redesign, and drivetrain engineering, whereas hub motors can be easily mounted on conventional bicycle frames at lower cost. Overall, the global motor supply is dominated by key players such as Bosch eBike Systems, Shimano Inc., Yamaha Motor Co., Ltd., Brose Fahrzeugteile SE & Co. KG, and Bafang Electric, with Bosch, Shimano, and Bafang alone holding significant global market share due to their extensive OEM networks and technological capabilities.

North America is expected to be the fastest-growing ebike market during the forecast period.

North America is emerging as the fastest-growing e-bike market, driven by policy support, shifting mobility preferences, and expanding use cases beyond recreation. Between 2024 and 2026, several US states introduced purchase incentives and rebate programs. California offered substantial statewide vouchers of up to USD 2,000 for qualifying residents, with a focus on safety certifications; Colorado provided a USD 225 instant, point-of-sale tax credit for qualifying electric bikes, with additional incentives for cargo bikes; and local and city programs, such as those in Denver, offered significant incentives of up to USD 1,400. These government incentives are promoting ebikes in North America. In addition, cities are investing in bike-lane infrastructure and safety regulations, alongside stricter standards for battery safety and UL certification, improving consumer confidence. At the same time, rising fuel costs and demand for last-mile and cargo mobility solutions are accelerating adoption, especially in urban areas, making e-bikes a practical alternative to cars rather than just a recreational product.

Meanwhile, mountain and trekking ebikes hold a dominant share in North America because of the region’s strong outdoor culture and diverse terrain, where consumers demand higher performance, durability, and longer range. These bikes are predominantly equipped with mid-drive motors from key players such as Bosch eBike Systems, Shimano Inc., and Yamaha Motor Co., Ltd., which provide greater torque, improved balance, and more efficient power transfer on steep or off-road terrain. This preference reinforces the premiumization trend in North America, where consumers increasingly prioritize performance-oriented ebikes over basic urban models.

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Top Companies in ebike Market:

The Top Companies in ebike Market are Giant Manufacturing Co., Ltd (Taiwan), Yamaha Motor Company (Japan), Accell Group NV (Netherlands), Yadea Group Holdings, Ltd. (China), and Pon Bicycle Holdings B.V. (Netherlands).

Browse Adjacent Market: Automotive and Transportation Market Research Reports & Consulting

Related Reports:

Electric Vehicle Market

Electric Two Wheeler Market

About MarketsandMarkets™

MarketsandMarkets™ has been recognized as one of America’s Best Management Consulting Firms by Forbes, as per their recent report.

MarketsandMarkets™ is a blue ocean alternative in growth consulting and program management, leveraging a man-machine offering to drive supernormal growth for progressive organizations in the B2B space. With the widest lens on emerging technologies, we are proficient in co-creating supernormal growth for clients across the globe.

Today, 80% of Fortune 2000 companies rely on MarketsandMarkets, and 90 of the top 100 companies in each sector trust us to accelerate their revenue growth. With a global clientele of over 13,000 organizations, we help businesses thrive in a disruptive ecosystem.

The B2B economy is witnessing the emergence of $25 trillion in new revenue streams that are replacing existing ones within this decade. We work with clients on growth programs, helping them monetize this $25 trillion opportunity through our service lines – TAM Expansion, Go-to-Market (GTM) Strategy to Execution, Market Share Gain, Account Enablement, and Thought Leadership Marketing.

Built on the ‘GIVE Growth’ principle, we collaborate with several Forbes Global 2000 B2B companies to keep them future-ready. Our insights and strategies are powered by industry experts, cutting-edge AI, and our Market Intelligence Cloud, KnowledgeStore™, which integrates research and provides ecosystem-wide visibility into revenue shifts.

To find out more, visit www.MarketsandMarkets™.com or follow us on TwitterLinkedIn and Facebook.

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