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INOC Launches Advanced Ops 3.0 Platform at Metro Connect 2024, Showcasing Transformative AIOps and ITSM Capabilities for Network Operations

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INOC, an ITsavvy company and global leader in 24×7 Network Operations Center (NOC) services, proudly announced today the introduction of its Ops 3.0 platform at Metro Connect 2024. This platform marks a significant milestone in the evolution of NOC operations and service, delivering an unparalleled combination of automation, efficiency, and visibility into network operations.

NORTHBROOK, Ill., Feb. 26, 2024 /PRNewswire-PRWeb/ — INOC, an ITsavvy company and global leader in 24×7 Network Operations Center (NOC) services, proudly announced today the introduction of its Ops 3.0 platform at Metro Connect 2024. This platform marks a significant milestone in the evolution of NOC operations and service, delivering an unparalleled combination of automation, efficiency, and visibility into network operations.

Core Innovation: The AIOps Engine

Central to the Ops 3.0 platform is its cutting-edge AIOps engine, which employs machine learning and automation to dramatically enhance incident management within the NOC. Among other capabilities, this technology strategically prioritizes incidents by immediately evaluating the business impact and the severity of alarms, ensuring that critical issues receive immediate attention.

Integrated with INOC’s Configuration Management Database (CMDB), this AIOps engine correlates alarms and generates incident tickets while also identifying and automatically resolving transient incidents that do not require significant intervention. This advancement significantly streamlines operations by reducing the volume of tickets engineers must manually address. Tickets that do require attention are automatically associated with and enriched by relevant data from the CMDB, equipping engineers with comprehensive information to expedite resolution.

Through a diligent onboarding process that gathers critical data points to populate the CMDB and enable these efficiencies, INOC ensures that each client’s IT environment is accurately mapped within the platform, leading to dramatically more effective and informed NOC service delivery soon after going live.

In addition to better reacting to issues when they occur, the Ops 3.0 platform also anticipates them through advanced trend and pattern analysis. The platform uses historical and real-time data to identify potential issues, allowing engineers to address the early signs of problems before they materialize as incidents. This includes predicting traffic congestion, detecting unusual activity that may indicate a security threat, and identifying infrastructure components at risk of failure.

“With Ops 3.0, we’re leveraging our unique position in the NOC services industry to bring machine learning and automation directly into the NOC operations environment,” said INOC President, Prasad Ravi. “We can finally harness and act on the vast amount of data generated in today’s infrastructure environments, marrying this insight with automation to augment and even take over tasks traditionally managed by engineers. We’re already measuring the outcome in significantly faster and more proactive response rates—and thus, happier customers and end-users. We’re not talking about marginal improvements; we’re fundamentally changing how networks are monitored and managed, significantly reducing human effort in the process.”

Integration and Visibility Enhancements

The platform integrates with many widely used Network Monitoring Systems (NMSs) and IT Service Management (ITSM) tools. This integration enables clients to immediately inherit INOC’s advanced automation capabilities, facilitating a smoother transition of monitoring responsibilities and enhancing workflow automation without requiring clients to develop these capabilities independently.

The Structured NOC

Supporting the Ops 3.0 platform is INOC’s operational framework, the Structured NOC, which simplifies communication and strategically channels support activities to their appropriate tiers, thereby minimizing high-tier support activities by 60% to 90%. The framework integrates secure connectivity, advanced alarm analysis with autocorrelation for incident prioritization, critical incident response, advanced incident management for swift diagnosis and troubleshooting, and efficient support request handling through a service desk. It also includes client and customer communication for updates and escalations, supported by a client experience management team that oversees onboarding, change management, project management, and quality assurance.

Extending AI-enabled Capabilities: Conversational and Ticket-Assist AI

Furthering INOC and ITsavvy’s commitment to applying AI to enhance IT operations is a successful ongoing partnership with a major AI service provider to bring machine learning, particularly generative AI, into the help desk. This partnership has led to the deployment of an advanced chatbot capable of deflection and resolution assistance to reduce manual attention in addressing known issues. The chatbot, by leveraging a comprehensive knowledge base, offers end users immediate, actionable guidance for resolving break-fix issues and other support inquiries, significantly reducing help desk call volumes.

At the heart of this initiative is a dual-focus strategy: providing guidance for self-resolution and assisting human ticket agents with data-driven recommendations to expedite issue resolution. This approach not only enhances the end-user experience by offering quicker resolutions but also optimizes IT support workflows, leading to a notable 30% ticket deflection rate. Each interaction enhances the system’s understanding, allowing for more accurate and efficient resolutions over time. Such efficiency gains underscore the practical deployment of AI to streamline IT operations, reflecting a shift towards more proactive and predictive service models.

“Applying machine learning and automation extends beyond immediate problem-solving,” said ITsavvy’s CTO, Milind Shah. “It represents our larger vision of becoming an AI-enabled technology solutions provider. We’re not just improving operational efficiencies; we’re redefining the standards of IT service management and network operations to deliver superior IT services and set new benchmarks for the industry by embedding AI into our core practices.”

Demonstrating Real-World Impact

The Ops 3.0 platform has already achieved significant outcomes for INOC’s clients, including:

A 30% auto-resolution rate for a leading network OEM, reducing major escalations and streamlining the onboarding of over 800 customers.A reduction in NOC support onboarding time from 6 weeks to 1 week for AT&T Business, significantly decreasing site escalations.Enhancements in Adtran’s NOC service offering, leading to a 26% reduction in time-to-ticket and a 50% reduction in time-to-resolution.For Aqua Comms, updated runbooks and a professional services catalog adjustment resulted in a 20% reduction in ticket volume and a 5-minute SLO from alarm detection to ticket creation.SHI experienced a 10x decrease in average MTTR, underscoring the platform’s ability to alleviate support burdens and improve resolution times.

“Transitioning from our 2.0 to the 3.0 platform marks a pivotal moment for INOC and the broader digital infrastructure sector,” INOC’s Prasad Ravi said. “Previously, alerting clients about network issues required manual effort. Now, with our 3.0 platform, this, like other processes, is appropriately automated, significantly reducing human effort and improving the performance metrics that matter most. This leap forward is more than technological; it’s a testament to our commitment to excellence and innovation in network operations that have spanned over 20 years. We’re not just addressing today’s challenges; we’re also setting new standards for tomorrow, ensuring our clients lead in an era of rapid and accelerating technological advancement.”

For more information about the Ops 3.0 platform, go to https://www.inoc.com/noc-expertise/platform.

INOC combines state-of-the-art technology, including AIOps, with a highly resilient and redundant NOC infrastructure, proven processes, and expert technical staff to improve the availability and performance of customer infrastructure. To learn more about INOC, please visit https://www.inoc.com/.

About INOC

INOC is an ISO 27001:2013 certified 24×7 NOC and an award-winning global provider of NOC Lifecycle Solutions®, including NOC support, optimization, design, and build services for enterprises, communications service providers, and OEMs. INOC solutions significantly improve the support provided to partners’ and clients’ customers and end users.

INOC assesses internal NOC operations to improve efficiency and shorten response times and provides best practices consulting to optimize, design, and build NOC operations, frameworks, and procedures. Proactive 24×7 NOC support is provided with several options, including North America, EU, or APAC only or global integrated NOCs. INOC’s 24×7 staff provides a hands-on approach to incident resolution for technology infrastructure support.

About ITsavvy

ITsavvy provides integrated IT products and technology solutions in the United States. Combining a comprehensive value-added reseller business with industry-leading IT solutions, ITsavvy is a single-source, end-to-end IT partner that strives to continuously deliver peace of mind to its clients.

For media inquiries about this press release, please contact:

Liz Jones-Queensland, Communications Manager

ljones-queensland@itsavvy.com

Media Contact

Liz Jones-Queensland, ITsavvy, 1 855-ITsavvy, ljones-queensland@itsavvy.com, www.itsavvy.com

View original content:https://www.prweb.com/releases/inoc-launches-advanced-ops-3-0-platform-at-metro-connect-2024–showcasing-transformative-aiops-and-itsm-capabilities-for-network-operations-302071486.html

SOURCE ITsavvy

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SiriusXM Declares Quarterly Cash Dividend

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NEW YORK, July 22, 2026 /PRNewswire/ — SiriusXM (NASDAQ: SIRI) today announced that its Board of Directors declared a quarterly cash dividend of $0.27 per share of common stock. This regular quarterly dividend is payable in cash on August 26, 2026, to stockholders of record at the close of business on August 10, 2026.

About Sirius XM Holdings Inc.
SiriusXM is the leading audio entertainment company in North America with a portfolio of audio businesses including its flagship subscription entertainment service SiriusXM; the ad-supported and premium music streaming services of Pandora; an expansive podcast network; and a suite of business and advertising solutions. Together, SiriusXM reaches a combined monthly audience of approximately 255 million listeners. SiriusXM offers a broad range of content for listeners everywhere they tune in with a diverse mix of live, on-demand, and curated programming across music, talk, news, and sports. For more about SiriusXM, please go to: www.siriusxm.com.

Source: SiriusXM

Investor contacts:
Jennifer DiGrazia
investor.relations@siriusxm.com 

View original content to download multimedia:https://www.prnewswire.com/news-releases/siriusxm-declares-quarterly-cash-dividend-302832548.html

SOURCE Sirius XM Holdings Inc.

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Shutterstock Announces Capital Allocation Update

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NEW YORK, July 22, 2026 /PRNewswire/ — Shutterstock, Inc. (NYSE: SSTK) (the “Company”), a family of brands delivering scalable creative and GenAI solutions to help customers fuel great work, today announced that at a meeting held on July 20, 2026 its Board of Directors (the “Board”) resolved to suspend the Company’s future quarterly cash dividend.

The Board’s determination reflects its ongoing review of the Company’s capital-allocation priorities and its focus on deploying capital to support long-term value creation for shareholders, including reducing debt, minimizing related interest expense and strengthening financial flexibility.

The Board will continue to evaluate the Company’s capital allocation priorities as part of its regular governance process. Any future declaration and payment of dividends, and the amount thereof, will remain subject to the discretion of the Board and will depend upon the Company’s results of operations, financial condition, capital requirements, contractual restrictions, applicable law, and such other factors as the Board deems relevant.

Forward-Looking Statements

This press release includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. All statements other than statements of historical fact are forward-looking statements. Forward-looking statements may discuss intentions and expectations as to future plans, trends, events, results of operations or financial condition, or otherwise. Forward-looking statements speak only as of the date they are made and should not be relied upon as predictions of future events, as there can be no assurance that the events or circumstances reflected in these statements will occur. Forward-looking statements can often, but not always, be identified by the use of forward-looking terminology including “believes,” “could,” “expects,” “intends,” “may,” “might,” “ongoing,” “plans,” “seeks,” “should,” “will,”  or the negative of these words and phrases, other variations of these words and phrases or comparable terminology, but not all forward-looking statements include such identifying words. Forward-looking statements are based upon current plans, estimates and expectations that are subject to risks, uncertainties and assumptions. Should one or more of these risks or uncertainties materialize, or should underlying assumptions prove incorrect, actual results may differ materially from those indicated or anticipated by such forward-looking statements. The forward-looking statements in this press release relate to, among other things, the Company’s capital allocation strategy, the suspension of the Company’s quarterly cash dividend, the Company’s plans with respect to debt reduction, interest expense management and financial flexibility, and any future declaration and payment of dividends. For a discussion of factors that could cause actual results to differ materially from those contemplated by forward-looking statements, see the sections captioned “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in the Company’s Annual Report on Form 10-K for the fiscal year ended December 31, 2025, the Company’s Quarterly Reports on Form 10-Q, and the Company’s other filings with the Securities and Exchange Commission. While those factors are considered representative, no list of risk factors should be considered a complete statement of all potential risks and uncertainties. Unlisted factors may present significant additional obstacles to the realization of forward-looking statements. The Company assumes no obligation to update forward-looking statements, and the Company disclaims any such obligation, except as may be required by law.

About Shutterstock
Shutterstock is in the business of turning ideas into impact. Powered by a global network of millions of creators and our cutting-edge technology, we provide businesses, creatives, and brand leaders with the essential, universal ingredients to make their work more effective. Shutterstock offers access to one of the world’s largest and most diverse collections of high-quality licensable assets, specialized training datasets, evaluation tools, and end-to-end strategic partnerships for the full model training lifecycle, as well as advertising and distribution solutions, exclusive editorial content, and full-service studio production—delivering unparalleled resources to fuel great work.

Discover our impact at www.shutterstock.com and connect with us on LinkedIn, Instagram, X, Facebook and YouTube.

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SOURCE Shutterstock, Inc.

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ICI Welcomes Bipartisan Sponsors of Bill to Stop States from Seizing Long-Term Investors’ Savings

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WASHINGTON, July 22, 2026 /PRNewswire/ — The Investment Company Institute released the following Viewpoints blog. To learn more about why this issue matters and how the SAFER Act would help protect American investors, watch our video on LinkedIn.

Millions of American investors have adopted the advice given by financial advisors to invest for the long term and then leave those savings alone. In some states, however, following this guidance can get your account seized. That was the warning sounded at an event featuring the sponsors of the bipartisan SAFER Act, Representatives Sam Liccardo (D-CA) and Mike Lawler (R-NY), who joined ICI leaders to make the case for a federal solution to the problem of state unclaimed property laws that can treat buy-and-hold investors as though they have disappeared. 

ICI President and CEO Eric Pan opened the event by outlining the nature of this growing threat. More than 128 million Americans invest in regulated funds, many with the intention of holding them for years, following the advice of many financial educators to “stay in the market, invest for the long term.” They put their money away and go about their lives, confident that the savings will be there when they need it. But under some states’ laws, an account that shows no activity can be declared abandoned and taken into state custody through a process called escheatment.

Pan walked through what seizure means in practice. When a state escheats an investment account, it typically liquidates the holdings — so even an investor who eventually recovers the money gets back only what the account was worth at seizure, with no credit for years of market gains. For retirement accounts, the forced liquidation can also trigger unforeseen tax consequences. And recovering the money at all can take years of paperwork and persistence. Meanwhile, some states are moving in the wrong direction, loosening their rules to make it easier to capture assets. 

“This is where the leadership of Congressmen Lawler and Liccardo is so important,” Pan said. “They’ve introduced the SAFER Act, a federal solution to a problem that exists across the United States. This patchwork of different legal standards, and the fact that the legal standards change constantly, creates a lot of confusion and creates this risk and harm that we’re so worried about.” 

In a panel discussion, the two lawmakers described the issue as an obvious place for Democrats and Republicans to find common ground, given Americans’ widespread use of investment accounts for saving.

“We are, for the most part, a group of Americans who sit on our investments, which is more or less the right strategy,” Liccardo said, noting that this is exactly the approach that inactivity standards put at risk. 

Liccardo pointed to the widely reported case of Walter Schramm, an investor who bought Amazon shares in the late 1990s and then did what many long-term investors do: leave the account be. Delaware deemed the account abandoned and liquidated the shares in 2008, when they worth about $8,000. By the time Schramm discovered what happened years later, the position would have been worth roughly $100,000.

The financial incentives driving state behavior are a concern, Liccardo noted. Unclaimed property has become one of Delaware’s largest sources of revenue, bringing in more than half a billion dollars a year — a powerful reason for states to loosen their standards rather than tighten them. 

Lawler contrasted legitimate unclaimed property programs and what some states are doing now. “It’s one thing to get an asset because it’s truly abandoned,” he said. “It’s another to basically target a group of investors who have a long-term strategy of just not touching the asset and being passive.”

The right standard, Lawler argued, is the obvious one: before seizing investment assets, a state should have to prove the owner is actually deceased. He posited that most Americans would be shocked to learn how little protection they have. “You think you have ownership of this asset, but the state, under current law, can just take it.”

The SAFER Act would establish federal guardrails ensuring that inactivity alone cannot be the basis for escheatment and that states confirm the death of an owner and that no estate or beneficiary has claimed the assets before escheating investment accounts. It would also require states to leave unclaimed investments in place, rather than liquidating them, until they can prove abandonment.

Both lawmakers said the path to fixing the problem is through public awareness of the threat some state laws pose to Americans financial security. “Ultimately the American people will rise up,” Liccardo said. “It may take a little while. We just have to get the information to them.”

Contact: media@ici.org 

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SOURCE Investment Company Institute

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