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Customer Experience Management Market size to grow by USD 12.55 billion from 2022 to 2027, Increasing focus on customer-centricity among organizations to boost the market, Technavio

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NEW YORK, March 6, 2024 /PRNewswire/ — The customer experience management market is estimated to grow by USD 12,555.32 million from 2022 to 2027, according to Technavio. The market is estimated to grow at a CAGR of 15.23%. The growth momentum will progress during the forecast period. North America held the largest share of the global market in 2022, and the market in the region is estimated to witness an incremental growth of 42%. The growth in the region is due to the presence of prominent vendors such as  Microsoft Corp. (Microsoft), and Oracle Corp. Furthermore, these companies provide cutting-edge services to local businesses, making the cloud more relevant in developing markets. A variety of regional industries are increasingly adopting customer experience management solutions which are also driving market growth in the region. 

For more insights on the historic period (2017 to 2021) and forecast market size (2023 to 2027) 

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Report Coverage

Details

Page number

157

Base year

2022

Historic period

2017-2021

Forecast period

2023-2027

Growth momentum & CAGR

Accelerate at a CAGR of 15.23%

Market growth 2023-2027

USD 12,555.32 million

Market structure

Fragmented

YoY growth 2022-2023(%)

14.35

Regional analysis

North America, Europe, APAC, South America, and Middle East and Africa

Performing market contribution

North America at 42%

Key countries

US, Canada, China, Germany, and UK

Segment Overview
Technavio has segmented the market based on component (solution and service), deployment (On-premises and cloud), and geography (North America, Europe, APAC, South America, and Middle East and Africa). 

The market share growth by the solution segment will be significant during the forecast period. These are known as software and technology services that help businesses manage and improve the customer experience. It is widely used in organizations to address various aspects of CEM, allowing organizations to collect customer feedback, analyze data, and execute strategies. In addition, several vendors in the market offer solutions that allow businesses to manage and improve the customer experience. For example, Adobe Experience Cloud offers a full range of CEM solutions. Hence, these factors are expected to drive segment growth during the forecast period.

Insights on the market contribution of various segments, including country and region wise historic data (2017 to 2021), and forecast market size (2023 to 2027) 

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The increasing focus on customer-centricity among organizations

Many companies invest in CEM solutions to obtain a deeper understanding of customer needs, preferences, and behaviors. Businesses can uncover insights, collect customer feedback, and analyze data, using CEM tools that help them deliver a personalized and meaningful experience. Additionally, helping companies align their strategies, processes, and resources to meet customer expectations is a key benefit. Hence, the increasing focus on customer-centricity among organizations is expected to drive market growth during the forecast period.

The growing recent developments are a major trend in the CEM market. Privacy and security concerns associated with CEM solutions are one of the significant challenges restricting market growth. 

Insights on Market Drivers, trends, & Challenges, historic period(2017 to 2021), and forecast period(2023 to 2027)

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Analyst Review

In the Customer Experience Management (CEM) market, businesses are increasingly turning to AI and analytics to understand customer needs and preferences. Integrated platforms offer comprehensive solutions tailored to smaller businesses’ requirements, ensuring data security and robust technology infrastructure. Talent acquisition and ongoing training initiatives drive proficiency in advanced technologies like machine learning and predictive analytics, essential for delivering seamless integration and data-driven insights.

CEM solutions address customer experiences across omnichannel strategies, aligning with evolving consumer expectations and technological advancements. However, challenges arise from dynamic consumer preferences and complex data realities, necessitating adaptable strategies, tools, and platforms to optimize customer touchpoints in digital landscapes.

Data privacy and security compliance are paramount, especially amid rising concerns about breaches jeopardizing customer trust and brand reputation. Yet, such challenges also present opportunities for innovation, fostering market growth through deeper understandings of customer behavior and preferences across diverse brands and organizations.

Effective customer experience strategies rely on clear communication and engaging automation, enhancing service performance through digital technology tools and ongoing digital transformation initiatives. Cloud technology and collaborative work collaboration tools facilitate industry growth by enabling digital engagement models and collaboration platforms powered by smart technologies.

The convergence of AI, machine learning, and the Internet of Things reshapes various sectors, including automakers, where vehicle sensors optimize customer service and bolster market presence. Meanwhile, initiatives like the Digital Transformation Initiative and the World Economic Forum emphasize platform-driven interactions and the burgeoning digitalization economy.

In the realm of social networking platforms like Twitter, Facebook, and LinkedIn, virtual assistants cater to market demand by leveraging artificial intelligence and augmented reality to enhance retail, IT & Telecom, and BFSI sectors’ customer experience. Moreover, in industries like retail and healthcare, digital transformation is pivotal for addressing market growth while navigating regulatory compliance and data privacy concerns.

As the CEM market expands, addressing cybercrimes such as data theft necessitates adherence to government regulations like the General Data Protection Regulation and the California Consumer Privacy Act. By overcoming customer experience management industry challenges like market concentration, businesses can capitalize on shifting consumer behavior and sentiments to deliver personalized recommendations and drive market growth. 

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Related Reports:

Customer Relationship Management (CRM) in Healthcare Market is estimated to grow at a CAGR of 8.85% between 2022 and 2027. The market size is forecasted to increase by USD 8.01 billion. Furthermore, this report extensively covers market segmentation by component (software and services), deployment (on-premise model and cloud-based model), and geography (North America, Europe, APAC, South America, and the Middle East and Africa). The growing demand for personalized healthcare services and patient engagement solutions is notably driving market growth.

The SaaS customer relationship management (CRM) market is estimated to grow at a CAGR of 13.43% between 2022 and 2027. The size of the market is forecast to increase by USD 59,426.56 million. Furthermore, this report extensively covers market segmentation by end-user (retail, BFSI manufacturing, telecom and it, and others), application (service and support, sales, marketing, and e-commerce), and geography (North America, Europe, APAC, South America, and Middle East and Africa). The focus on customer engagement is notably driving the SaaS customer relationship management market growth. 

Table of Contents

1 Executive Summary
2 Landscape
3 Sizing
4 Historic Size
5 Five Forces Analysis
6 Segmentations
7 Customer Landscape
8 Geographic Landscape
9 Drivers, Challenges, and Trends
10 Vendor Landscape
11 Vendor Analysis
12 Appendix

About US
Technavio is a leading global technology research and advisory company. Their research and analysis focus on emerging market trends and provide actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions. With over 500 specialized analysts, Technavio’s report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio’s comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.

Contact
Technavio Research
Jesse Maida
Media & Marketing Executive
US: +1 844 364 1100
UK: +44 203 893 3200
Email: media@technavio.com
Website: www.technavio.com

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SOURCE Technavio

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Technology

MoonPay Invests in Korean Fintech Pioneer Finger, Laying Groundwork for a Korean Won Stablecoin Ecosystem

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The landmark ~$76M deal alongside Sungho Electronics and Pantos Holdings aims to connect MoonPay’s global crypto payments infrastructure with Finger’s domestic financial software network.

NEW YORK, April 22, 2026 /PRNewswire/ — MoonPay, the leading crypto payments network, KOSDAQ-listed Sungho Electronics, and its controlling shareholder Seoryong Electronics have signed an agreement to jointly invest in Finger, one of Korea’s first-generation fintech companies, in a deal that lays the foundation for a Korean won stablecoin ecosystem, from issuance to real-world usage.

Founded in 2000, Finger is a pioneering Korean fintech company whose technology powers the mobile banking apps used by tens of millions of Koreans daily. Its clients include Shinhan Bank, KB Kookmin Bank, KakaoBank, NongHyup Bank, and IBK Industrial Bank, among others. Its flagship service, “Full Banking,” is a financial platform solution covering account inquiry, transfers, payments, asset management, integrated account aggregation, and simple payment services. Its client base also includes public institutions such as the National Pension Service and the Korea Minting and Security Printing Corporation. Last year, the company recorded annual revenue of KRW 91.6 billion and operating profit of KRW 1.4 billion.

The approximately KRW 110 billion (~$76M) deal, also includes Pantos Holdings, a strategic investor wholly owned by Koo Bon-ho, a member of the LG founding family and former major shareholder of LX Pantos, the logistics arm of LX Group. The deal will combine MoonPay’s stablecoin issuance and orchestration infrastructure with Finger’s domestic financial software network, while linking Finger’s cloud ERP solution, “Pharos,” with MoonPay’s payments rails to commercialize stablecoin-based settlement for corporate trade payments.

Following the transaction, Seoryong Electronics will become Finger’s largest shareholder. Park Min-soo, the current vice chairman and controlling shareholder, will remain a key shareholder and serve in an advisory role to management.

Seoryong Electronics is the controlling shareholder of Sungho Electronics, with CEO Park Sung-jae holding a 100% stake in Seoryong Electronics. As Sungho Electronics has been focusing on business diversification through M&A, Seoryong Electronics has now also stepped forward directly to secure new growth engines through acquisitions.

Lee Bugeon, Founding Executive and Head of Asia at MoonPay, commented, “This investment opens the way to combine MoonPay’s stablecoin issuance and orchestration infrastructure with Finger’s domestic financial software network. It marks an important foothold for building the full infrastructure needed to support a Korean won stablecoin ecosystem, from issuance to real-world usage.”

Park Sung-jae, CEO of Sungho Electronics, said, “We will support the development of next-generation digital financial services for corporations by connecting ERP-based financial accounting data with payment infrastructure.”

About MoonPay
Founded in 2019, MoonPay is a global financial technology company that helps businesses and consumers move value across fiat and digital assets. MoonPay has more than 30 million customers across 180 countries and supports more than 500 enterprise customers spanning crypto and fintech.

MoonPay powers ramps, trading, commerce, and stablecoin infrastructure, connecting traditional payment rails with blockchains. MoonPay maintains a broad regulatory footprint, including a New York BitLicense, a New York Limited Purpose Trust Charter, and money transmitter licenses across the United States, as well as MiCA authorization in the EU.

MoonPay is how the world moves value.

For media enquiries, contact:
press@moonpay.com

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SOURCE MoonPay

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Strong results achieved in world-first Graphene enhanced cement roof tile trial

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Highlights

Production trial of graphene enhanced roof tiles with FP McCann achieves CO2 reduction of up to 14%Project conducted in the United Kingdom also showed 26% reduction in CEM I-to-concrete ratio required to produce concrete roof tilesGraphene enhanced roof tiles to be used in new buildings at FP McCann’s Cadeby siteSuccessful results pave the way to enter US$7.6 billion[1] global cement roof tile market

SYDNEY, April 22, 2026 /PRNewswire/ — First Graphene Limited (ASX: FGR; “First Graphene” or “the Company”) (FRA:M11) (OTCQB:FGPHF) is pleased to announce results from a world-first production trial of graphene enhanced roof tiles with the UK’s largest precast concrete manufacturer and supplier FP McCann.

The five-month project used 40 tonnes of PureGRAPH® enhanced cement, developed by First Graphene’s partner Breedon Group, to produce more than 10,000 tiles at FP McCann’s Cadeby manufacturing facility in the UK.

The final graphene enhanced cement roof tiles were tested for quality, efficiency and carbon emission reduction potential, as well as performance consistency.

The production process achieved a cradle-to-gate reduction in carbon emissions of up to 14%, reinforcing the lower-carbon benefits of graphene for cement. The required amount of cement for the tiles was also reduced by up to 8%.

Importantly, the trial confirmed graphene enhanced cement, classified as CEM-II, could produce the same roof tiles at the same strength with fewer materials and lower costs compared to CEM-I.  

The tiles will be distributed for use in a variety of projects, including installation on a new building at FP McCann’s Cadeby site.

Conversations have commenced with industry partners following receipt of the results to determine interest in the graphene enhanced roof tiles for projects across the United Kingdom.

The UK Government has also committed to deliver more than one million affordable and sustainable new homes in the next three years and has been funding innovative construction solutions to achieve this goal.

This project was supported via ‘Contracts for Innovation’ with the UK Department for Energy Security and Net Zero (DESNZ) and the ‘Resource Efficient Construction Impacts’ program by the UK Department for Environment, Food and Rural Affairs’ (DEFRA).

The trial solidifies First Graphene’s entrance into the global cement roof tile market which is anticipated to grow to US$11.8 billion by 2034[1].

First Graphene Managing Director and CEO, Michael Bell, said:

“The results of this inaugural trial of graphene-enhanced cement roof tiles with FP McCann has reaffirmed the viability and performance benefits of a lower-emission cement product for the construction industry.

Reducing the amount of cement required by up to 20% has a significant impact on the carbon footprint of these roof tiles, paving the way for more sustainable houses and buildings.

As industry and governments look for innovative solutions to develop lower-carbon infrastructure, First Graphene and FP McCann, in partnership with Breedon Group, have a tested production blueprint to achieve emission reduction goals while maintaining or exceeding material performance capability.”

References

[1]Industry Research

 

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SOURCE First Graphene Limited

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AKEEYO to Showcase 710 & 730 Series Cycling Cameras at Cycle Mode Tokyo 2026

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Full Lineup of Next-Generation Bike Cameras Available for Live Demo at East Hall 7, Booth 7-514

SHENZHEN, China, April 23, 2026 /PRNewswire/ — AKEEYO will exhibit at Cycle Mode Tokyo 2026 (April 25–26, Tokyo Big Sight, Booth 7-514 / East Hall 7), showcasing four cycling cameras with live demonstrations.

Exhibition Details

Event

Cycle Mode Tokyo 2026

Dates & Hours

Saturday, April 25, 2026: 10:00 – 18:00

Sunday, April 26, 2026: 10:00 – 17:00

Venue

Tokyo Big Sight, East Hall 7

Booth Number

7-514

Products on Display

AKY-730Pro  |  Flagship Bike Camera  |  US$200
Powered by an 8MP Sony IMX678 sensor (1/1.8″ Full @ 60FPS) with F/1.7 ultra-large aperture, 4K resolution, built-in GPS, 1.14″ touchscreen, EIS stabilization, IP66 waterproofing, and a 3300mAh battery delivering up to 6 hours of recording.

AKY-710Pro  |  Pro-Grade 8MP Bike Camera  |  US$139.99
Equipped with an 8MP GC8613 sensor (1/2.7″ Full @ 60FPS), F/1.6 aperture, 4K video, EIS gyro stabilization, dual-band Wi-Fi (2.4G/5G), and IP66 waterproofing. Built for demanding cyclists.

AKY-710S  |  Value Champion  |  US$99.99
5MP Sony STARVIS 2 IMX335 sensor with F/1.55 aperture, 142° ultra-wide angle lens, 4K (interpolated) video, HDR/WDR support, IP66 waterproofing, and 1800mAh battery for up to 4.5 hours of recording.

AKY-710Lite  |  Lightweight Entry Model  |  US$79.99
Weighing just 101g, the 710Lite delivers 2K recording at 28fps, F/2.0 aperture, 120° wide angle, IP66 waterproofing, and an impressive 7.5-hour battery life. Ideal for budget-conscious cyclists.

Why AKEEYO

Premium Sony & GC8613 sensors for exceptional image quality in all lighting conditionsIP66–IP67 waterproof and dustproof ratings for reliable performance in any weatherEIS electronic image stabilization for smooth, shake-free footage on the road

“Cycle Mode Tokyo 2026 is a landmark opportunity for AKEEYO to connect directly with Japan’s passionate riding community. We invite every cyclist and motorcyclist to visit our booth, test our cameras in person.”
— AKEEYO Marketing Team

Distributor & Dealer Opportunities

AKEEYO is actively seeking distributors and dealers worldwide. Visit our booth or reach out via the contact details below.

Website

www.akeeyo.com

Dealer Application

Application Form

About AKEEYO

AKEEYO specializes in smart recording solutions for motorcycles, bicycles, and vehicles — from pro-grade action cameras to intelligent dash cam systems. The brand serves markets across Asia, Europe, and the Americas through its global distributor network and e-commerce channels.

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SOURCE AKEEYO

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