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St. Vincent Hospital Nurses and the MNA File Fifth in Series of Complaints with State and Federal Agencies About Dangerous Patient Care Conditions That Continue to Compromise the Care and Safety of Patients Admitted to the Worcester-Based Facility

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New complaints highlight alarming increase in patients experiencing preventable hospital-acquired pressure ulcers (bed sores) due to lack of staff to monitor and reposition patients, the assignment of managerial staff unqualified to fill those roles, and a listing of patient reviews showing most patients are dissatisfied with care

Conditions are so bad, the nurses appeal to DPH for the assignment of investigators at the hospital on a daily basis to ensure the safety of patients

WORCESTER, Mass., May 29, 2024 /PRNewswire/ — As patient care conditions continue to deteriorate at St. Vincent Hospital, the registered nurses and the Massachusetts Nurses Association (MNA) have filed yet another round of complaints to state and federal agencies seeking immediate intervention to protect patients and staff, a situation so dire the complaints include a direct appeal to the Department of Public Health to assign onsite inspectors on a daily basis to ensure hospital administration is providing the resources needed to ensure the safety of all concerned.

In fact, the nurses report that DPH has recently been at the hospital investigating yet another serious patient safety incident.

In December, January, March, April and last week, the SVH nurses and MNA filed a number of official complaints with the Department of Public Health Division of Healthcare Quality, Joint Commission (which accredits acute care hospitals), the Center for Medicare and Medicaid Services and the Mass. Board of Registration in Nursing in response to a growing and dire crisis in the safety of care for patients admitted to the Worcester-based facility.

Among the issues raised in this, the fifth round of complaints, is an alarming increase in patients experiencing preventable, hospital-acquired pressure ulcers (debilitating bed sores), which studies show and SVH nurses attribute to unsafe staffing conditions at the hospital. Below is a statement from the complaint detailing the issue:

The lack of staff, both licensed and unlicensed has allowed too many patients to go unmonitored and left unattended without the ability of staff to reposition patients as required under accepted patient care standards, which has resulted in an alarming number of patients suffering from documented hospital acquired pressure ulcers, including 25 in April alone. As you are aware, pressure ulcers are mandated by the Joint Commission and the DPH as serious reportable events that signal problems in care management that need to be addressed. Instead of addressing the systemic issue that prohibits the nurses from repositioning at-risk patients and minimizing the risk for soft tissue injury, nurses have been told that nursing leadership has threatened to fire every nurse who has cared for a particular patient whose ulcer advanced to a Stage IV wound while admitted to the hospital.

“In my over three decades working at St. Vincent Hospital, I can’t remember a time when dozens of patients were afflicted with pressure ulcers in a single month,” explained Marlena Pellegrino, RN, a long time nurses at the hospital and co-chair of the MNA local bargaining unit at the hospital. “As a nurse, like all the nurses at St. Vincent Hospital, I take pride in providing the best care possible, but I am sad to report that under these current staffing conditions, conditions we have been duty bound to report to appropriate authorities, we are unable to fulfill our professional responsibilities. If anyone is to be disciplined or terminated for this situation, it is not the dedicated RNs and nurses aides at the hospital, it is our senior hospital and nursing administrators who are professionally and morally accountable for the unnecessary pain and preventable suffering their decisions have caused for our patients.”

According to a 2020 report on a number of studies regarding hospital-acquired bedsores, “pressure ulcers are the third most costly disease after cancers and cardiovascular diseases. The mortality rates from this disease are 2 to 6 times as much as from other diseases, with 60,000 deaths annually due to this complication. In the USA, about $11 billion is spent annually by the healthcare system for the prevention and treatment of pressure ulcers. Another study makes clear that “The prevention of pressure injury is of great importance in providing quality care to patients, as it has been reported that approximately 95% of all pressure injury are preventable. Nurses working in clinical settings play a key role in identifying patients at risk and administering preventative care.”

The MNA complaints detail staffing cuts to nearly every floor and unit in the hospital over the last several months that have resulted in more than 900 official reports of patient care conditions that jeopardized the safety of their patients. Many of those complaints cite patients being left unattended and unmonitored for several hours, due to the lack of RN and support staff. Dozens of those report detail instances where patients were left for hours lying in their own urine and feces – these are just the conditions that serve as a breeding ground for the pressure ulcers the nurses are now documenting for state and federal officials. 

The nurses are not alone in raising the alarm about unsafe conditions at the hospital. Nurses aides, technicians and other valuable support staff who are represented by UFCW 1445 had been conducting informational picketing outside the hospital in an effort to win provisions in their contract to ensure they can provide appropriate patient care. Like the nurses, they have seen their staffing levels cut by Tenet, which forced them to care for too many patients, limits their ability to help reposition patients or help to ensure a clean patient care environment, which contribute to the increase in bedsores. One aide reported being responsible for more than 20 patients on a single shift. 

“In years past, we had a robust program to prevent pressure ulcers, including wound care swat teams, with specialized training for staff on how to prevent them,” Pellegrino explained. “But all that has been dismantled under our current administration, and instead of supporting us in preventing these outcomes, they are threatening to punish us for the result of their mismanagement.”

As a result of hospital managements’ mistreatment of staff and their failure to provide staff with the resources they need to deliver safe care, hundreds of experienced nurses have left the hospital for facilities that offer better conditions. On one unit, a medical surgical floor that was once predominantly staffed with seasoned nurses, is now being run almost exclusively by newly graduated nurses, representing a loss of experience, particularly on aspects of nursing care dealing with wound care and pressure ulcer prevention. 

Nurse Cite Hiring of Manager Unqualified for Their Role in Care Delivery. 

The new complaint also calls attention to Tenet Healthcare’s hiring of managerial staff into roles for which they are not qualified. For example, the complaint states, “The role of the Bed Manager who is “responsible for the coordination and management of personnel and assumes responsibility for hospital administration” for the off shifts, requires a registered nurse with “3-5 years of demonstrated leadership ability in an acute care setting” by the hospital’s own job description. The hospital has violated its own policy and hired a Bed Manager who graduated from community college and has an LPN license that was issued on 9/29/2023, just months prior to being hired in the role. The relief Bed Manager is not clinically trained, but rather the Director of Transportation. Neither of these employees meet the basic requirements of the hospital’s own identified qualifications for skills and education to manage the flow of patients through the hospital and onto appropriate units, which has resulted in patients receiving inadequate care.

Patient Reviews Indicate Dissatisfaction with Care While Agencies Cite Tenet for Deficiencies

The new complaint includes a document sharing recently published patients reviews that reveal widespread dissatisfaction with care provided at the hospital. As stated in the complaint, “Of the 73 reviews posted in the first quarter of the year, more than half (53%) are negative; 12% are neutral and 10% are mixed. Less than one quarter of the posted reviews indicate a positive experience at the hospital. This provides some indication of the patient experience under the current care conditions.”

Two agencies have already validated the concerns raised by nurses following submission of previous complaints. In March, the Joint Commission, which conducted an investigation into the nurses complaints found the hospital to be “non-compliant with applicable Centers for Medicaid and Medicare Services (CMS) Conditions”.

And in April, as reported by MassLive, in response to reports by the nurses, the Department of Public Health conducted an investigation and interviewed several nurses, ultimately citing the hospital for its failure to provide appropriate telemetry boxes, essential devices that are used to monitor patients who have been admitted for serious cardiac conditions. 

According to the DPH findings, “Based on interviews and medical record review, the hospital failed to provide care in a safe setting. This nurse stated that the situation comes up often where a patient arrives to the telemetry unit with telemetry orders and the nurse has to either wait for an available tele-box or go hunting for a tele-box.” When patients go without appropriate monitoring their lives are placed at risk, as an ensuing cardiac arrest could go undetected until too late. “The patient has the right to receive care in a safe setting,” the report reads. “This standard is not met as evidenced by interviews and medical records.”

The nurses continue to report serious problems with the hospital’s outdated telemetry and other cardiac monitoring equipment that are impacting the care of cardiac patients. 

Despite Previous Investigations by State and Federal Agencies, More Needs to be Done

While the nurses appreciate efforts by some agencies to investigate Tenet in response to their complaints, they believe much more needs to be done to protect the patients under their care. 

“As we have stated in previous complaints, every patient and every nurse on every shift is subjected to abnormally dangerous conditions, with both patients and nurses at risk for imminent harm at the hands of an administration that fails to meet the most basic standards of patient care delivery. We have already reported to your agency and all other applicable agencies specific deficiencies in staffing, hospital policies, allocation of technology, and a deliberately punitive management culture that is resulting in dangerous delays in the administration of needed medications and treatments, preventable patient falls and other complications, including preventable sentinel events. Despite onsite investigation and monitoring by state and national agencies, the conditions have not improved and have in fact, gotten worse,” the complaint states.

In fact, conditions are so bad, the nurses’ complaint includes a direct appeal to DPH for the assignment of investigators at the hospital on a daily basis to ensure the safety of patients in keeping with a similar approach taken by DPH in the wake of the Steward crisis. The complaint concludes:

As an organization, the MNA represents nurses and health care professionals working in 70 percent of the state’s acute care hospitals, including the hospitals currently owned by Steward Healthcare, and we can state without equivocation or hyperbole that the conditions at St. Vincent Hospital are the worst among all those providers – by far. As such, we believe the DPH, as they have done in the case of the Steward facilities, should immediately assign DPH inspectors on site on a daily basis to ensure that this administration fulfills its responsibility to provide the care these patients and this community deserves. As an agency responsible for holding providers accountable for the care they provide, we reiterate our call for your immediate intervention, as without proper oversight, we fully expect many more patients to be harmed, and tragically, a number of our patients will die. 

MassNurses.org/Facebook.com/MassNursesTwitter.com/MassNurses

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SOURCE Massachusetts Nurses Association

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Sungrow Opens Australia’s New Solar & Battery Experience Hub, Bringing the Future of Clean Energy Closer to Home

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July 21, 2026

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SUNSHINE COAST, Australia, July 21, 2026 /PRNewswire/ — Sungrow, the globally leading PV inverter and energy storage system provider, officially opened its brand new Solar & Battery Experience Hub, marking a significant milestone in the company’s long-term investment in the Australian renewable energy market.

Located on the Sunshine Coast, one of Australia’s most sustainability-focused regions, the Hub is Sungrow’s first solar and battery experience centre in the country. Visitors can explore advanced renewable technologies, see real-time demonstrations, and receive tailored home and commercial energy advice. Serving as an essential bridge to the region, the Hub is dedicated to establishing broad and deep connections with the local community. By partnering with residents, businesses, and non-profit organizations to deliver technical training, sustainability education, and diverse community events, it will work hand in hand to drive the sustainable prosperity of the local community. Meanwhile, powered entirely by Sungrow’s inverter and battery system, the centre serves as a working example of how commercial buildings can operate efficiently and sustainably.

The opening ceremony was attended by Sunshine Coast Mayor Rosanna Natoli, Queensland Government representative Kendall Hatcher MP, local community organisation leaders, prominent figures from the Australian renewable energy industry, and Sungrow Australia executives, highlighting a shared commitment to accelerating the clean energy transition through strong local collaboration.

In the opening addresses, the Mayor affirmed the vital role of the Experience Hub in helping the Sunshine Coast region embrace technological innovation for sustainability. The State Government representative also highly praised the Hub’s outstanding sense of community spirit and the significant, positive impact it brings to local development.

Bringing Renewable Energy to Life 

With more than 600,000 residential and commercial installations across Australia and over 14 years of local market presence, Sungrow has become one of the country’s most trusted and bankable solar brands.

The centre features three immersive experience zones:

Sungrow Journey – showcasing its global innovation, local milestones and long-term commitment to Australia.

Live Experience Area – interacting with Sungrow’s latest residential solar, battery storage and EV charging solutions through live product demonstrations and real-time system management.

Smart Hub Experience – presenting the next generation intelligent home energy management, including battery optimisation, energy monitoring and future-ready smart energy technologies that help households maximise energy independence.

Built with the Community, for the Community

Meanwhile, Sungrow also donated two sets of energy storage systems to local charities, reinforcing its commitment to supporting the Sunshine Coast community.

The Hub will collaborate closely with local elite installers, ensuring visitors receive professional guidance, trusted installation support, and personalised energy solutions. Furthermore, the Hub will continuously host renewable energy event series and specialised workshops tailored for homeowners, first-time homebuyers, commercial developers, corporate partners, educational institutions (including schools, TAFEs, and universities), as well as government and community representatives.

“Sungrow Australia has been a trusted part of everyday life for families, installers, and industry partners across the country. Today, we take an important step forward. More than a physical space, it is a place where people can experience clean energy firsthand, learn from industry experts, and gain the confidence to make smarter energy decisions,” said Neil Yang, Channel Sales Manager at Sungrow Australia. “Following 14 years of continuous support from the local community, we made the significant decision to establish this experience hub on the Sunshine Coast. Our long-term vision is to replicate this model across major towns and cities in Australia, creating more opportunities for renewable energy education, community engagement, local employment, and sustainable infrastructure.”

A New Era of Home Energy Future

The Sungrow Solar & Battery Experience Hub represents a new way for Australians to engage with renewable energy. As Australia continues its transition towards a low-carbon future, Sungrow remains committed to investing in local innovation, strengthening industry partnerships and creating meaningful connections with communities. By bringing clean energy closer to people, the Experience Hub transforms renewable technology from something customers simply purchase into something they can experience, understand and trust.

To learn more about the Sungrow Solar & Battery Experience Hub, visit: www.sungrowpower.com/au/en/aus-sungrow-solar-battery-experience-hub

To book an appointment, please call 0472 787 829 or email hello@sungrowpower.com.au.

Luly Wang
luly.wang@sungrow-hq.com

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SOURCE Sungrow Power

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Tencent Cloud Unveils a Major Upgrade to Its Agent Development Platform, Launching an Enterprise-Grade AgentOps Platform to Bring AI Agents into Production at Scale

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July 21, 2026

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SHANGHAI, July 21, 2026 /PRNewswire/ — Tencent Cloud, the cloud business of global technology company Tencent, today announced a major enhancement to its Agent Development Platform (ADP) International Edition, evolving it into a comprehensive, enterprise-grade AgentOps platform designed to help enterprises move AI agents from experimentation into production at scale. The enhancement was unveiled at the 2026 World Artificial Intelligence Conference (WAIC) in Shanghai and is now available to customers worldwide.

Delivered in ADP’s 4.0 international release, the update introduces two headline capabilities — the Smart Desk and Claw Mode, powered by the Agentic Loop. Together with Connector, Skills, Knowledge Base, MCP and Agent Portal, ADP 4.0 now connects the entire enterprise agent lifecycle — from building and connecting, to distribution and governance — giving enterprises a single foundation to develop, deploy and manage AI agents reliably and at scale.

Today, enterprises seeking to rebuild their operations with AI Agents often face three critical challenges:

Individual pilots are easy to initiate but difficult to scale;Powerful models are challenging to integrate with existing legacy systems;Deployed Agents present difficulties in security governance and cost control.

Tencent Cloud ADP 4.0 addresses these challenges systematically by unlocking long-horizon, self-coding capabilities for complex tasks through Claw Mode, connecting enterprise systems and capability assets through nearly 40 Connectors and over 150 Skills, while moving security governance upstream to the very source of development. This enables enterprises to rapidly develop Agents while keeping them running in real business environments in a stable, secure, and controllable way.

To date, Tencent Cloud ADP has been deployed across retail, finance, government, manufacturing, and other industries, where teams have used AI Agents to support on tasks such as intelligent Q&A, customer service, marketing content generation and business analysis.

How Smart Desk Serves as a Unified Agent Entry Point

The newly launched Smart Desk serves as the unified, user-facing entry point of Tencent Cloud ADP 4.0, addressing two needs at once: enterprises can build Agents at scale, while employees can complete everyday tasks with a single sentence. Within the same workspace, users can build scalable Agents for their organization using natural language, or handle personal tasks just as they would with an everyday office assistant. Agent capabilities can also be integrated into existing enterprise systems—office software, ERP, CRM, customer service, and more—so that Agents “grow” on top of existing workflows without tearing anything down.

Smart Desk dramatically cuts the cost of building. Setting up a knowledge-based intelligent Q&A assistant once required manually configuring more than a dozen parameters. Now a single sentence can complete the entire configuration automatically, enabling it to go live within minutes. For more complex workflows such as multi-intent customer service, users simply describe the logic, and the system automatically generates a complete flow—intent routing, knowledge-base Q&A, human handoff, and more—packaged and ready to import. When a single Agent isn’t enough, users can orchestrate a collaborative team of Agents with a single command, with the system automatically assigning responsibilities, prompts, and task handoffs. The Smart Desk also integrates with the Skills Marketplace, packaging mature capabilities—such as contract review, financial analysis, and invoice entry—into reusable enterprise-grade Skills that can be shared and continuously refined across the organization. In doing so, Smart Desk brings “usable by everyone” and “enterprise-grade control” together in a single entry point.

How Upgraded Claw Mode Resolves Complex, Long-Horizon Tasks

For complex tasks that lack fixed rules, span long chains, and resist form-based configuration, Tencent Cloud Agent Development Platform (ADP) 4.0 adds a fourth building mode—Claw Mode. It can create Agents that autonomously write and run code in a cloud sandbox, call enterprise Skills, and execute long-running tasks. Once created, these Agents can be integrated into business systems via API/Web interfaces and reach employees and customers through channels such as LINE and Telegram. Creators do not need to fill out any forms; they simply describe their needs in natural language, and the platform automatically generates prompts, mounts knowledge bases, configures tools, and orchestrates workflows.

ADP 4.0 also supports two-way invocation between Agents and Workflows: Workflows handle steps with clear-cut rules, balancing stability with predictable token consumption. When unstructured judgment or open-ended tasks arise, they invoke a Claw Mode Agent to fully leverage the model’s capabilities. This gives enterprises the flexibility to integrate deterministic processes with intelligent decision-making.

Connecting Enterprise Systems, Knowledge, and Tools to Embed Agents into Workflows

To address the pain point of “powerful models that cannot reach enterprise production systems,” ADP 4.0 uses Connector, Skills, plugins, Knowledge Base, and MCP to turn an enterprise’s scattered business resources into callable and reusable AI assets.

The Connector framework offers nearly 40 curated Connectors in the first batch, supporting integration with high-frequency systems such as CRM, ERP, ticketing, customer service, knowledge bases, and document systems, and covering mainstream international SaaS applications like Google Workspace, Confluence, and Jira. Agents can directly read, retrieve, and perform operations such as querying, analysis, generation, and routing.

The upgraded Skills Marketplace now supports 150+ Skills. Business teams can package custom Skills into shared enterprise plugins that enter the enterprise zone for use only after passing security checks and approval.

More than 50 scenario-based templates and industry-curated applications shorten the path from zero to one. The upgraded Model Marketplace enables enterprises to select leading international models alongside their own self-hosted models, with native compatibility for the OpenAI standard protocol.

In addition, ADP 4.0 supports multiple entry points—platform, browser, Office, Chat channels, and API/SDK—embedding Agents into employees’ daily work scenarios.

End-to-End Governance from Development to Launch: Clearing the “Security Gate” Before Production

To tackle the challenge of “Agents that run but whose security and cost cannot be controlled,” ADP 4.0 moves governance upstream to the source of development, building a security control system that spans the full Agent lifecycle around permission management, Skills governance, runtime observability, and deployment compliance.

For permission management, ADP 4.0 supports a layered architecture at the enterprise, workspace, and application levels, combined with a Role-Based Access Control (RBAC) role-permission matrix to achieve dual-dimension isolation of functional and data permissions. For Skills governance, custom Skills must pass security checks—static code scanning, data-access review, outbound-network review, dependency allowlisting—and multi-level approval before entering the enterprise zone to become shareable and schedulable enterprise assets. For observability and governance, enterprises can use Agent Portal to centrally manage Agents across platforms and scenarios, and use business and resource dashboards to monitor key metrics such as call volume, response quality, operating cost, and errors in real time, enabling rapid issue identification and optimization.

Wu Yunsheng, Vice President of Tencent Cloud and Head of the Tencent Cloud Agent Development Platform, emphasized that enterprise-grade Agents are not merely about who can build them the fastest, but rather about who can keep Agents operating on the front lines of business in a stable, secure, and sustainable manner. ADP aims to provide enterprises with a production-ready AgentOps foundation—one that enables them to build Agents quickly, connect these Agents to systems and distribute them to the front lines, and operate them continuously under a framework of permissions, security, evaluation, and observability, truly unlocking productivity value.

Learn more about Tencent Cloud ADP: Build AI Agents with RAG+LLM, Workflow & Multi-Agent Capabilities

###

About Tencent Cloud:

Tencent Cloud, one of the world’s leading cloud companies, is committed to creating innovative solutions to resolve real-world issues and enabling digital transformation for smart industries. Through our extensive global infrastructure, Tencent Cloud provides businesses across the globe with stable and secure industry-leading cloud products and services, leveraging technological advancements such as cloud computing, Big Data analytics, AI, IoT, and cybersecurity. It is our constant mission to meet the needs of industries across the board, including the fields of gaming, media and entertainment, finance, healthcare, real estate, retail, travel, and transportation.

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SOURCE Tencent Cloud

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Coda Launches Playbook on Turning Linkouts into a Growth Channel

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July 21, 2026

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SINGAPORE, July 21, 2026 /PRNewswire/ — Coda, a global leader in digital monetization and distribution, launched Beyond the App Store: A Publisher’s Guide to Direct Linkouts and Out-of-App Monetization, a new white paper showing mobile game publishers how to turn linkouts into a scalable revenue channel.

For years, anti-steering restrictions limited publishers’ ability to direct players from inside their games to external purchasing options. Legal and regulatory changes in the United States and Japan have opened that channel, giving publishers more control over where transactions happen, what value players receive and how recovered margin is reinvested.

The opportunity is significant. Publishers can use the improved economics of out-of-app payments to offer better prices, bonus currency, exclusive items or loyalty rewards, while investing more in content, acquisition and retention.

However, designing the journey from the app to the web requires precision. The right audience, offer and checkout experience determine whether a linkout converts and creates incremental value.

Drawing on Coda’s experience supporting more than 300 publishers, including gaming giants like Activision Blizzard and Electronic Arts, the white paper sets out a practical framework built around these core questions:

Who should see the linkout?When should they see the linkout?What should they be offered?How should the choice be presented?

“Publishers can now take greater control of the purchase journey and decide how recovered margin is put back to work,” said Zac Liew, Chief Commercial Officer at Coda.

“The real opportunity is not simply moving a payment outside the app. It is using linkouts to create better player value, improve conversion and grow the economics of a game.”

The paper recommends starting with engaged players, repeat buyers and higher-value spenders, while ensuring every linkout offer provides a clear advantage over its in-app equivalent.

It also highlights the infrastructure required behind the link, including payment routing, local payment methods, tax, fraud, compliance and reconciliation.

Coda Links gives publishers the infrastructure to put that strategy into action. It intelligently routes players from the app to the most relevant payment experience, while Coda manages the payments, tax, fraud and compliance required to operate at scale.

Linkouts are already delivering significant results:

In one Coda Links deployment for a major US publisher, intelligent routing increased webstore revenue by 17% and first-time purchase rates by 78%.In another Coda Links deployment, providing players with direct webstore access increased transactions by 25%.

For publishers, the priority now is to apply the right strategy at scale and capture more value from every player transaction.

Beyond the App Store: A Publisher’s Guide to Direct Linkouts and Out-of-App Monetization is available at: https://www.coda.co/resources/out-of-app-monetization-guide/

Learn more about Coda at: coda.co

About Coda

Coda is a global leader in monetization, distribution, and commerce, trusted by the biggest names in gaming, entertainment, and technology, including Activision, Electronic Arts, Riot Games, Ubisoft, and Moonton. Founded in 2011 and headquartered in Singapore, Coda operates with 600+ employees worldwide, with core hubs in Asia and Europe. Coda combines payments, commerce, distribution, and rewards to drive global revenue growth for brands and publishers.

Coda’s products include Codapay, which provides access to 400+ payment methods across 80+ markets through a single API integration; Coda Webstore, which powers fully customised direct-to-consumer storefronts; Coda Consumer Platforms including Codashop, Recharge.com, and Startselect.com; Coda Distribution, which extends reach through a network of commerce partners; and Giftcloud, a UK-based rewards business serving enterprise customers across Europe.

Coda is backed by Apis Partners, Insight Partners, Smash Capital and GIC, and has been named an APAC High Growth Company (2023) by Financial Times, one of Granite Asia’s NextGenTech 30 (2024), a payments leader on Fortune’s Fintech Innovation Asia list (2024), and listed among The Straits Times Fastest Growing Fintechs (2024). For more on Coda, visit coda.co.

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SOURCE Coda

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