Technology
Couchbase Announces First Quarter Fiscal 2025 Financial Results
Published
2 years agoon
By
SANTA CLARA, Calif., June 5, 2024 /PRNewswire/ — Couchbase, Inc. (NASDAQ: BASE), the cloud database platform company, today announced financial results for its first quarter ended April 30, 2024.
“We grew ARR by 21% year-over-year, continued to increase our Capella mix, and made meaningful progress in our efforts to improve our operational rigor and efficiency,” said Matt Cain, Chair, President and CEO of Couchbase. “I’m particularly pleased that we delivered revenue and operating loss results that exceeded our outlook and delivered our first quarter of free cash flow positivity. I remain confident in our strategy and ability to achieve our objectives in fiscal 2025.”
First Quarter Fiscal 2025 Financial Highlights
Revenue: Total revenue for the quarter was $51.3 million, an increase of 25% year-over-year. Subscription revenue for the quarter was $49.0 million, an increase of 27% year-over-year.Annual recurring revenue (ARR): Total ARR as of April 30, 2024 was $207.7 million, an increase of 21% year-over-year as reported and on a constant currency basis. See the section titled “Key Business Metrics” below for details.Gross margin: Gross margin for the quarter was 88.9%, compared to 85.6% for the first quarter of fiscal 2024. Non-GAAP gross margin for the quarter was 89.9%, compared to 86.4% for the first quarter of fiscal 2024. See the section titled “Use of Non-GAAP Financial Measures” and the tables titled “Reconciliation of GAAP to Non-GAAP Results” below for details.Loss from operations: Loss from operations for the quarter was $22.5 million, compared to $22.5 million for the first quarter of fiscal 2024. Non-GAAP operating loss for the quarter was $6.7 million, compared to $12.9 million for the first quarter of fiscal 2024.Cash flow: Cash flow provided by operating activities for the quarter was $1.6 million, compared to cash flow used in operating activities of $7.2 million in the first quarter of fiscal 2024. Capital expenditures were $1.0 million during the quarter, leading to free cash flow of $0.6 million, compared to negative free cash flow of $8.5 million in the first quarter of fiscal 2024.Remaining performance obligations (RPO): RPO as of April 30, 2024 was $220.0 million, an increase of 33% year-over-year.
Recent Business Highlights
Delivered the general availability of vector search as a feature in Couchbase Capella and the Enterprise Edition of Couchbase Server to help businesses bring to market a new class of AI-powered adaptive applications that engage users in a hyper-personalized and contextualized way. Couchbase now supports retrieval-augmented generation (RAG) techniques in the cloud and the data center, with mobile and edge in a public beta.Announced the appointment of Julie Irish as Couchbase’s first Chief Information Officer. In this role, Irish will lead the global IT and security team and set the strategy for systems and IT to position Couchbase’s internal infrastructure for future growth and effectiveness in alignment with the company’s key business objectives.Announced intent to participate in the Google Cloud Ready Distributed Cloud program, a new program that Google announced at Google Cloud Next. The new program is designed to validate partner solutions on Google Distributed Cloud (GDC), Google’s AI-ready modern infrastructure that customers run on-premises at the edge. It allows customers to quickly find and deploy solutions that have been vetted by Google specifically for running on GDC. Through the program, Couchbase will become a powerful data storage and processing option for customers on GDC, providing a scalable, flexible multi-purpose database platform running locally on standardized Google Cloud infrastructure.Introduced the Google Cloud Couchbase connector as part of Google Application Integration Services. The Google Cloud Couchbase connector provides a direct conduit between Couchbase Capella and Google Cloud services, allowing developers to connect to and work directly with services such as Vertex AI, making it easy to develop data-driven AI powered applications.Introduced the Couchbase Docs chatbot which we built on Amazon Web Services (AWS) and is powered by Amazon Bedrock for the large language model. The chatbot is the latest example of our commitment to enhancing user experience with AI.
Financial Outlook
For the second quarter and full year of fiscal 2025, Couchbase expects:
Q2 FY2025 Outlook
FY2025 Outlook
Total Revenue
$50.6-51.4 million
$204.5-208.5 million
Total ARR
$212.5-215.5 million
$235.5-240.5 million
Non-GAAP Operating Loss
$5.7-4.7 million
$26.5-21.5 million
The guidance provided above is based on several assumptions that are subject to change and many of which are outside our control. If actual results vary from these assumptions, our expectations may change. There can be no assurance that we will achieve these results.
Couchbase is not able, at this time, to provide GAAP targets for operating loss for the second quarter or full year of fiscal 2025 because of the difficulty of estimating certain items excluded from non-GAAP operating loss that cannot be reasonably predicted, such as charges related to stock-based compensation expense. The effect of these excluded items may be significant.
Conference Call Information
Couchbase will host a live webcast at 1:30 p.m. Pacific Time (or 4:30 p.m. Eastern Time) on Wednesday, June 5, 2024, to discuss its financial results and business highlights. The conference call can be accessed by dialing 877-407-8029 from the United States, or +1 201-689-8029 from international locations. The live webcast and a webcast replay can be accessed from the investor relations page of Couchbase’s website at investors.couchbase.com.
About Couchbase
Modern customer experiences need a flexible database platform that can power applications spanning from cloud to edge and everything in between. Couchbase’s mission is to simplify how developers and architects develop, deploy and run modern applications wherever they are. We have reimagined the database with our fast, flexible and affordable cloud database platform Couchbase Capella, allowing organizations to quickly build applications that deliver premium experiences to their customers – all with best-in-class price performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications. For more information, visit www.couchbase.com and follow us on X (formerly Twitter) @couchbase.
Couchbase has used, and intends to continue using, its investor relations website and the corporate blog at blog.couchbase.com to disclose material non-public information and to comply with its disclosure obligations under Regulation FD. Accordingly, you should monitor our investor relations website and the corporate blog in addition to following our press releases, SEC filings and public conference calls and webcasts.
Use of Non-GAAP Financial Measures
In addition to our financial information presented in accordance with GAAP, we believe certain non-GAAP financial measures are useful to investors in evaluating our operating performance. We use certain non-GAAP financial measures, collectively, to evaluate our ongoing operations and for internal planning and forecasting purposes. We believe that non-GAAP financial measures, when taken together with the corresponding GAAP financial measures, may be helpful to investors because they provide consistency and comparability with past financial performance and meaningful supplemental information regarding our performance by excluding certain items that may not be indicative of our business, results of operations or outlook. Non-GAAP financial measures are presented for supplemental informational purposes only, have limitations as analytical tools and should not be considered in isolation or as a substitute for financial information presented in accordance with GAAP, and may be different from similarly-titled non-GAAP financial measures used by other companies. In addition, other companies, including companies in our industry, may calculate similarly-titled non-GAAP financial measures differently or may use other measures to evaluate their performance, all of which could reduce the usefulness of our non-GAAP financial measures as tools for comparison. Investors are encouraged to review the related GAAP financial measures and the reconciliation of these non-GAAP financial measures to their most directly comparable GAAP financial measures (provided in the financial statement tables included in this press release), and not to rely on any single financial measure to evaluate our business.
Non-GAAP gross profit, non-GAAP gross margin, non-GAAP operating loss, non-GAAP operating margin, non-GAAP net loss and non-GAAP net loss per share: We define these non-GAAP financial measures as their respective GAAP measures, excluding expenses related to stock-based compensation expense, employer payroll taxes on employee stock transactions, restructuring charges and impairment of capitalized internal-use software. We use these non-GAAP financial measures in conjunction with GAAP measures to assess our performance, including in the preparation of our annual operating budget and quarterly forecasts, to evaluate the effectiveness of our business strategies and to communicate with our board of directors concerning our financial performance.
Beginning with the fourth quarter of fiscal 2024, we have excluded the impairment of capitalized internal-use software, a non-cash operating expense, from our non-GAAP results as it is not reflective of ongoing operating results. This impairment charge relates to certain previously capitalized internal-use software that we determined would no longer be placed into service. Prior period non-GAAP financial measures have not been adjusted to reflect this change as we did not incur impairment of capitalized internal-use software in any prior period presented.
Free cash flow: We define free cash flow as cash used in operating activities less additions to property and equipment, which includes capitalized internal-use software costs. We believe free cash flow is a useful indicator of liquidity that provides our management, board of directors and investors with information about our future ability to generate or use cash to enhance the strength of our balance sheet and further invest in our business and pursue potential strategic initiatives.
Please see the reconciliation tables at the end of this press release for the reconciliation of GAAP and non-GAAP results.
Key Business Metrics
We review a number of operating and financial metrics, including ARR, to evaluate our business, measure our performance, identify trends affecting our business, formulate business plans and make strategic decisions.
We define ARR as of a given date as the annualized recurring revenue that we would contractually receive from our customers in the month ending 12 months following such date. Based on historical experience with customers, we assume all contracts will be renewed at the same levels unless we receive notification of non-renewal and are no longer in negotiations prior to the measurement date. For Capella products, ARR in a customer’s initial year is calculated as the greater of: (i) initial year contract revenue as described above or (ii) annualized prior 90 days of actual consumption; and ARR for subsequent years is calculated with method (ii). ARR excludes services revenue.
Prior to fiscal 2025, ARR excluded on-demand revenue and, for Capella products in a customer’s initial year, ARR was calculated solely on the basis of initial year contract revenue. The reason for these changes is to better reflect ARR where usage rates or timing of purchases may be uneven and to better align with how ARR is used to measure the performance of the business. ARR for prior periods has not been adjusted to reflect this change as it is not material to any period previously presented.
ARR should be viewed independently of revenue, and does not represent our revenue under GAAP on an annualized basis, as it is an operating metric that can be impacted by contract start and end dates and renewal dates. ARR is not intended to be a replacement for forecasts of revenue. Although we seek to increase ARR as part of our strategy of targeting large enterprise customers, this metric may fluctuate from period to period based on our ability to acquire new customers, expand within our existing customers and consumption dynamics. We believe that ARR is an important indicator of the growth and performance of our business.
We also attempt to represent the changes in the underlying business operations by eliminating fluctuations caused by changes in foreign currency exchange rates within the current period. We calculate constant currency growth rates by applying the applicable prior period exchange rates to current period results.
Forward-Looking Statements
This press release contains “forward-looking” statements within the meaning of the Private Securities Litigation Reform Act of 1995 that are based on management’s beliefs and assumptions and on information currently available to management. Forward-looking statements include, but are not limited to, quotations of management, the section titled “Financial Outlook” above and statements about Couchbase’s market position, strategies and potential market opportunities. Forward-looking statements generally relate to future events or our future financial or operating performance. Forward-looking statements include all statements that are not historical facts and, in some cases, can be identified by terms such as “anticipate,” “expect,” “intend,” “plan,” “believe,” “continue,” “could,” “potential,” “remain,” “may,” “might,” “will,” “would” or similar expressions and the negatives of those terms. However, not all forward-looking statements contain these identifying words. Forward-looking statements involve known and unknown risks, uncertainties and other factors, including factors beyond our control, which may cause our actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by the forward-looking statements. These risks include, but are not limited to: our history of net losses and ability to achieve or maintain profitability in the future; our ability to continue to grow on pace with historical rates; our ability to manage our growth effectively; intense competition and our ability to compete effectively; cost-effectively acquiring new customers or obtaining renewals, upgrades or expansions from our existing customers; the market for our products and services being relatively new and evolving, and our future success depending on the growth and expansion of this market; our ability to innovate in response to changing customer needs, new technologies or other market requirements, including new capabilities, programs and partnerships and their impact on our customers and our business; our limited operating history, which makes it difficult to predict our future results of operations; the significant fluctuation of our future results of operations and ability to meet the expectations of analysts or investors; our significant reliance on revenue from subscriptions, which may decline and, the recognition of a significant portion of revenue from subscriptions over the term of the relevant subscription period, which means downturns or upturns in sales are not immediately reflected in full in our results of operations; and the impact of geopolitical and macroeconomic factors. Further information on risks that could cause actual results to differ materially from forecasted results are included in our filings with the Securities and Exchange Commission that we may file from time to time, including those more fully described in our Annual Report on Form 10-K for the fiscal year ended January 31, 2024. Additional information will be made available in our Quarterly Report on Form 10-Q for the quarter ended April 30, 2024 that will be filed with the Securities and Exchange Commission, which should be read in conjunction with this press release and the financial results included herein. Any forward-looking statements contained in this press release are based on assumptions that we believe to be reasonable as of this date. Except as required by law, we assume no obligation to update these forward-looking statements, or to update the reasons if actual results differ materially from those anticipated in the forward-looking statements.
Couchbase, Inc.
Condensed Consolidated Statements of Operations
(in thousands, except per share data)
(unaudited)
Three Months Ended April 30,
2024
2023
Revenue:
License
$ 6,859
$ 4,943
Support and other
42,179
33,599
Total subscription revenue
49,038
38,542
Services
2,289
2,454
Total revenue
51,327
40,996
Cost of revenue:
Subscription(1)
3,957
3,673
Services(1)
1,725
2,249
Total cost of revenue
5,682
5,922
Gross profit
45,645
35,074
Operating expenses:
Research and development(1)
17,847
15,383
Sales and marketing(1)
37,755
32,553
General and administrative(1)
12,583
9,625
Restructuring(1)
—
46
Total operating expenses
68,185
57,607
Loss from operations
(22,540)
(22,533)
Interest expense
—
(25)
Other income, net
1,531
1,433
Loss before income taxes
(21,009)
(21,125)
Provision (benefit) for income taxes
(14)
750
Net loss
$ (20,995)
$ (21,875)
Net loss per share, basic and diluted
$ (0.42)
$ (0.48)
Weighted-average shares used in computing net loss per share, basic and diluted
49,788
45,843
(1)
Includes stock-based compensation expense as follows:
Three Months Ended April 30,
2024
2023
Cost of revenue—subscription
$ 266
$ 193
Cost of revenue—services
141
145
Research and development
3,993
2,768
Sales and marketing
5,223
3,241
General and administrative
5,004
2,928
Restructuring
—
1
Total stock-based compensation expense
$ 14,627
$ 9,276
Couchbase, Inc.
Condensed Consolidated Balance Sheets
(in thousands)
(unaudited)
As of April 30,
2024
As of January 31,
2024
Assets
Current assets
Cash and cash equivalents
$ 51,975
$ 41,351
Short-term investments
108,220
112,281
Accounts receivable, net
34,580
44,848
Deferred commissions
13,233
15,421
Prepaid expenses and other current assets
10,307
10,385
Total current assets
218,315
224,286
Property and equipment, net
6,113
5,327
Operating lease right-of-use assets
4,135
4,848
Deferred commissions, noncurrent
12,562
11,400
Other assets
1,446
1,891
Total assets
$ 242,571
$ 247,752
Liabilities and Stockholders’ Equity
Current liabilities
Accounts payable
$ 4,071
$ 4,865
Accrued compensation and benefits
8,939
18,116
Other accrued expenses
3,814
4,581
Operating lease liabilities
3,106
3,208
Deferred revenue
89,619
81,736
Total current liabilities
109,549
112,506
Operating lease liabilities, noncurrent
1,388
2,078
Deferred revenue, noncurrent
2,572
2,747
Total liabilities
113,509
117,331
Stockholders’ equity
Preferred stock
—
—
Common stock
—
—
Additional paid-in capital
640,931
621,024
Accumulated other comprehensive income (loss)
(215)
56
Accumulated deficit
(511,654)
(490,659)
Total stockholders’ equity
129,062
130,421
Total liabilities and stockholders’ equity
$ 242,571
$ 247,752
Couchbase, Inc.
Condensed Consolidated Statements of Cash Flows
(in thousands)
(unaudited)
Three Months Ended April 30,
2024
2023
Cash flows from operating activities
Net loss
$ (20,995)
$ (21,875)
Adjustments to reconcile net loss to net cash used in operating activities
Depreciation and amortization
400
890
Stock-based compensation, net of amounts capitalized
14,627
9,276
Amortization of deferred commissions
4,096
4,540
Non-cash lease expense
765
772
Foreign currency transaction losses (gains)
283
(84)
Other
(824)
(746)
Changes in operating assets and liabilities
Accounts receivable
10,165
(2,274)
Deferred commissions
(3,070)
(4,824)
Prepaid expenses and other assets
31
1,405
Accounts payable
(792)
5,458
Accrued compensation and benefits
(9,179)
(4,060)
Other Accrued Expenses
(813)
(1,256)
Operating lease liabilities
(843)
(826)
Deferred revenue
7,708
6,423
Net cash provided by (used in) operating activities
1,559
(7,181)
Cash flows from investing activities
Purchases of short-term investments
(19,454)
(7,821)
Maturities of short-term investments
24,144
19,423
Additions to property and equipment
(995)
(1,288)
Net cash provided by investing activities
3,695
10,314
Cash flows from financing activities
Proceeds from exercise of stock options
3,294
1,917
Proceeds from issuance of common stock under ESPP
1,795
847
Net cash provided by financing activities
5,089
2,764
Effect of exchange rate changes on cash, cash equivalents and restricted cash
(262)
(103)
Net increase in cash, cash equivalents and restricted cash
10,081
5,794
Cash, cash equivalents, and restricted cash at beginning of period
41,894
40,989
Cash, cash equivalents, and restricted cash at end of period
$ 51,975
$ 46,783
Reconciliation of cash, cash equivalents, and restricted cash within the consolidated balance sheets to the amounts shown above:
Cash and cash equivalents
$ 51,975
$ 46,240
Restricted cash included in other assets
—
543
Total cash, cash equivalents and restricted cash
$ 51,975
$ 46,783
Couchbase, Inc.
Reconciliation of GAAP to Non-GAAP Results
(in thousands, except per share data)
(unaudited)
Three Months Ended April 30,
2024
2023
Reconciliation of GAAP gross profit to non-GAAP gross profit:
Total revenue
$ 51,327
$ 40,996
Gross profit
$ 45,645
$ 35,074
Add: Stock-based compensation expense
407
338
Add: Employer taxes on employee stock transactions
70
10
Non-GAAP gross profit
$ 46,122
$ 35,422
Gross margin
88.9 %
85.6 %
Non-GAAP gross margin
89.9 %
86.4 %
Three Months Ended April 30,
2024
2023
Reconciliation of GAAP operating expenses to non-GAAP operating expenses:
GAAP research and development
$ 17,847
$ 15,383
Less: Stock-based compensation expense
(3,993)
(2,768)
Less: Employer taxes on employee stock transactions
(309)
(108)
Non-GAAP research and development
$ 13,545
$ 12,507
GAAP sales and marketing
$ 37,755
$ 32,553
Less: Stock-based compensation expense
(5,223)
(3,241)
Less: Employer taxes on employee stock transactions
(682)
(120)
Non-GAAP sales and marketing
$ 31,850
$ 29,192
GAAP general and administrative
$ 12,583
$ 9,625
Less: Stock-based compensation expense
(5,004)
(2,928)
Less: Employer taxes on employee stock transactions
(155)
(29)
Non-GAAP general and administrative
$ 7,424
$ 6,668
Three Months Ended April 30,
2024
2023
Reconciliation of GAAP operating loss to non-GAAP operating loss:
Total revenue
$ 51,327
$ 40,996
Loss from operations
$ (22,540)
$ (22,533)
Add: Stock-based compensation expense
14,627
9,275
Add: Employer taxes on employee stock transactions
1,216
267
Add: Restructuring(2)
—
46
Non-GAAP operating loss
$ (6,697)
$ (12,945)
Operating margin
(44) %
(55) %
Non-GAAP operating margin
(13) %
(32) %
Three Months Ended April 30,
2024
2023
Reconciliation of GAAP net loss to non-GAAP net loss:
Net loss
$ (20,995)
$ (21,875)
Add: Stock-based compensation expense
14,627
9,275
Add: Employer taxes on employee stock transactions
1,216
267
Add: Restructuring(2)
—
46
Non-GAAP net loss
$ (5,152)
$ (12,287)
GAAP net loss per share
$ (0.42)
$ (0.48)
Non-GAAP net loss per share
$ (0.10)
$ (0.27)
Weighted average shares outstanding, basic and diluted
49,788
45,843
(2)
For the three months ended April 30, 2023, an immaterial amount of stock-based compensation expense related to restructuring charges was
included in the restructuring expense line.
The following table presents a reconciliation of free cash flow to net cash provided by (used in) operating activities, the most directly comparable GAAP measure, for each of the periods indicated (in thousands, unaudited):
Three Months Ended April 30,
2024
2023
Net cash provided by (used in) operating activities
$ 1,559
$ (7,181)
Less: Additions to property and equipment
(995)
(1,288)
Free cash flow
$ 564
$ (8,469)
Net cash provided by investing activities
$ 3,695
$ 10,314
Net cash provided by financing activities
$ 5,089
$ 2,764
Couchbase, Inc.
Key Business Metrics
(in millions)
(unaudited)
As of
July 31,
Oct. 31,
Jan. 31,
April 30,
July 31,
Oct. 31,
Jan. 31,
April 30,
2022
2022
2023
2023
2023
2023
2024
2024
Annual Recurring Revenue
$ 145.2
$ 151.7
$ 163.7
$ 172.2
$ 180.7
$ 188.7
$ 204.2
$ 207.7
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SOURCE Couchbase, Inc.
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Air Products (NYSE: APD) is a world-leading industrial gases company in operation for over 85 years focused on serving energy, environmental, and emerging markets and generating a cleaner future. The Company supplies essential industrial gases, related equipment and applications expertise to customers in dozens of industries, including refining, chemicals, metals, electronics, manufacturing, medical and food. As the leading global hydrogen supplier, Air Products develops, engineers, builds, owns and operates some of the world’s largest hydrogen projects. Through its sale of equipment businesses, the Company also provides turbomachinery, membrane systems and cryogenic containers globally.
Air Products had fiscal 2025 sales of $12 billion from operations in approximately 50 countries. For more information, visit airproducts.com or follow us on LinkedIn, X, Facebook or Instagram.
This release contains “forward-looking statements” within the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are based on management’s expectations and assumptions as of the date of this release and are not guarantees of future performance. While forward-looking statements are made in good faith and based on assumptions, expectations and projections that management believes are reasonable based on currently available information, actual performance and financial results may differ materially from projections and estimates expressed in the forward-looking statements because of many factors, including the risk factors described in our Annual Report on Form 10-K for the fiscal year ended September 30, 2025 and other factors disclosed in our filings with the Securities and Exchange Commission. Except as required by law, we disclaim any obligation or undertaking to update or revise any forward-looking statements contained herein to reflect any change in the assumptions, beliefs or expectations or any change in events, conditions or circumstances upon which any such forward-looking statements are based.
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SOURCE Air Products and Chemicals, Inc.
Technology
UOB partners Visa to launch new Visa Infinite tiers across ASEAN in landmark multi-market launch of such scale
Published
38 minutes agoon
July 22, 2026By
More than 300,000 cardholders will enjoy expanded suite of premium benefits as UOB strengthens its regional leadership in premium payment solutions.
SINGAPORE, July 22, 2026 /PRNewswire/ — UOB has partnered with Visa, a global leader in digital payments, to relaunch several card products across its five key markets (Singapore, Malaysia, Thailand, Indonesia and Vietnam) under Visa’s newly introduced premium card tiers, Visa Infinite Privilege and Visa Infinite Private.
UOB is progressively upgrading its suite of affluent and high-net-worth (HNW) card solutions to the new Visa Infinite tiers, reinforcing the Bank’s leadership in premium card innovation. With the relaunch, more than 300,000 UOB Visa Infinite cardholders across ASEAN will be upgraded to higher card tiers, giving them access to an expanded suite of premium benefits. All other cardholders will continue to enjoy their existing privileges, with no downgrades across the portfolio. Eligible UOB Visa Infinite cardholders will be notified of their new card tiers via UOB’s official channels from September onwards, with no action required from them.
UOB is currently Visa’s largest card issuer in ASEAN[1] and brings an unparalleled regional footprint and customer base, serving over 8.5 million customers across the region. As the first Visa issuer across ASEAN to execute a launch of this scale across multiple markets, UOB and Visa are setting a new benchmark for regional card offerings, delivering elevated privileges and experiences to affluent cardmembers in the region. This collaboration is timely as affluent spending in ASEAN experiences strong growth. The number of new UOB affluent cardholders[2] grew over 10 per cent year-on-year in 2025, while card billings for this segment surged more than 25 per cent in the same year.
Visa unveiled its refreshed Visa Infinite offering in Asia Pacific on 16 July 2026, reimagined for the evolving needs of today’s affluent consumers. Anchored in a three-tier card suite, the enhanced platform introduces greater flexibility, personalisation and differentiated benefits across the affluent spectrum. In addition to Visa Infinite, the portfolio now includes the newly launched Visa Infinite Privilege and Visa Infinite Private, enabling issuers to deliver more tailored value propositions, experiences and rewards to distinct customer segments within a unified premium framework.
Selected top-tier UOB cardholders across the region will enjoy access to enhanced platform privileges and UOB-exclusive curated experiences, tailored to their respective Visa Infinite tiers. This aligns with UOB’s sharpened customer segmentation approach and enhanced card value propositions, aimed at serving the unique needs of customers by offering exclusive privileges tailored to their lifestyle preferences.
Mr Pratik Bhattacharjee, Head of Group Cards and Payment Products, UOB, said, “As UOB continues to sharpen our customer-centric operating model, we are focused on serving our customers more holistically across the wealth spectrum. Our partnership with Visa marks a significant milestone in this journey, allowing us to deepen our engagement with affluent customers by curating exclusive experiences that money cannot buy. As we continue strengthening our offerings to cater to each customer’s aspirations and lifestyle, our goal is to connect with them through life moments and opportunities that truly matter.”
Mr. T.R. Ramachandran, Head of Products & Solutions for Asia Pacific, Visa, said, “The affluent segment is one of the fastest-growing consumer segments in Asia Pacific, with expectations evolving alongside it. Today’s affluent consumers are seeking experiences that are more personalised, seamless and relevant to their lifestyles. The refreshed Visa Infinite portfolio is designed to meet these changing expectations, and through our partnership with UOB, we are extending these enhanced experiences to affluent customers across Southeast Asia.”
Greater personalisation through tiered privileges
With Visa’s enhanced Infinite tier segmentation, selected cardholders will benefit from more tailored services, differentiated privileges and elevated experiences that reflect their evolving lifestyle needs. This includes access to curated regional and global lifestyle offers as well as premium destination-based travel and dining privileges worldwide as part of the base membership. In addition, selected cardholders will get exclusive access to top-tier concerts and global sporting events like FIFA World Cup™, and reserved entitlements to key lifestyle offerings under Visa Infinite Privilege. At the highest tier, Visa Infinite Private offers bespoke invitation-only experiences highly personalised for ultra-high-net-worth individuals.
Leveraging its deep understanding of affluent customers across the region, UOB will complement Visa’s refreshed benefits with exclusive privileges, curated experiences and value-added offerings tailored to the unique preferences of its cardmembers. For example, selected cardholders will be able to enjoy specially-customised luxury travel experiences and privileged access to curated series of rare timepieces.
Paired with the Bank’s unparalleled regional connectivity, advisory excellence and One Bank ecosystem, this partnership with Visa aligns with UOB’s aim to bring together banking, wealth and lifestyle holistically to all customers. This also furthers the Bank’s ambition to become the Bank of Choice for aspiring customers across ASEAN.
-END-
About UOB
UOB is a leading Asian bank with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of more than 470 branches and offices in 19 markets. Since its incorporation in 1935, UOB has grown organically and through a series of strategic acquisitions. Today, UOB is rated among the world’s top banks: Aa1 by Moody’s Investors Service and AA- by both S&P Global Ratings and Fitch Ratings.
For more than nine decades, UOB has adopted a customer-centric approach to create long-term value by staying relevant through its enterprising spirit and doing right by its customers. UOB is focused on building the future of ASEAN – for the people and businesses within, and connecting with, ASEAN.
The Bank connects businesses to opportunities in the region with its unparalleled regional footprint and leverages data and insights to innovate and create personalised banking experiences and solutions catering to each customer’s unique needs and evolving preferences. UOB is also committed to help businesses forge a sustainable future, by fostering social inclusiveness, creating positive environmental impact and pursuing economic progress. UOB believes in being a responsible financial services provider and is steadfast in its support of art, social development of children and education, doing right by its communities and stakeholders.
About Visa
Visa (NYSE: V) is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive. We believe that economies that include everyone everywhere, uplift everyone everywhere and see access as foundational to the future of money movement. Learn more at www.visa.com.sg
[1] Largest card issuer by total billings
[2] Includes UOB Reserve Card, UOB Zenith Card and UOB Visa Infinite cards
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SOURCE UOB
Air Products to Expand Integrated Gas Supply Network for Semiconductor Manufacturer in Taiwan
Air Products to Expand Integrated Gas Supply Network for Semiconductor Manufacturer in Taiwan
UOB partners Visa to launch new Visa Infinite tiers across ASEAN in landmark multi-market launch of such scale
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