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Foundever™ Elevates the Customer Experience and Increases Operational Efficiency with C1 OnGuard

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With C1’s OnGuard platform and managed services, Foundever enhances customer experience excellence

BLOOMINGTON, Minn., July 16, 2024 /PRNewswire/ — C1, the global technology solution provider, today announced insights into its partnership with Foundever™, a global leader in the customer experience (CX) industry. C1 has empowered Foundever’s contact center business with 24-7 monitoring across all its global sites. With C1’s OnGuard monitoring platform and managed services, Foundever is able to more effectively support its 170,000 agents on the frontlines delivering high quality customer experiences.

Foundever’s clients expect a robust foundation for tracking customer sentiment. The company’s mission is to make things simple and to be the solutions and the team behind the best experiences for the world’s leading brands. To do so requires all the modern communication channels, including telephony, chat, instant message, and social, with the ability to add any new channels as they come along or as its clients choose to use with their customers. With C1 OnGuard, Foundever now has visibility across all those communication channels, enabling Foundever to enhance its ability to deliver a consistent, resilient customer experience.

“We no longer worry about outages,” said Jason Skaria, Global CIO of Foundever. “C1 continues to help us not just with our telephony platform, but also with our call recording platform and some of the other adjunct pieces that are part of that telephony.”

Foundever implemented OnGuard to support its digital environments, including those technologies that are important to the customer experience.

“I feel like the people from C1 are actually part of our team,” said Skaria. “They know our platform inside and out, and they understand connectivity and capacity. I can reach out whenever we have a problem or a question, and they have the answers at their fingertips. When we have any new requirements, we can jump right into a conversation with them and start providing a solution.”

“C1 is honored to be Foundever’s partner for more than a decade,” said Jeffrey Russell, CEO of C1. “C1 OnGuard helps them safeguard their ability to deliver on their brand promise of providing the best experiences for the world’s leading brands. We look forward to continuing this valued partnership.”

The partnership between Foundever and C1 is an example of the way companies can drive their digital transformations to align with customer preferences. By removing barriers to efficiency and fostering a connected environment, C1’s solutions have enhanced Foundever’s ability to elevate connected human experiences.

About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.

Get to know us at www.foundever.com and connect with us on LinkedIn, X, Facebook, YouTube and Instagram.

About C1  

C1, the global technology solution provider elevating connected human experiences, is transforming the industry by creating connected experiences that make a lasting impact on customers, our teams, and our communities. More than 6,000 customers use C1 every day to help them build meaningful connections through innovative and secure experiences. Our successful track record of tangible positive business outcomes for our customers is a testament to our ability to provide them with the highest level of customer satisfaction, responsiveness, and deep domain expertise. C1 collaborates with nearly half of the Fortune 100, along with other key global industry partners to deliver solutions with a total lifecycle approach. C1 holds more than 5,600 technical certifications across thousands of engineers throughout North America and India, including three Customer Success Centers. Learn more at onec1.com.  

For further information, press only:
Meghan Keough, Chief Marketing Officer 
mkeough@onec1.com  

Rebecca Sanders
media@foundever.com

Additional information: 

Foundever case study
Foundever video interview

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Western Sydney International Airport Opens After Bechtel-Led Delivery Program Completes Major Construction Works Seven Months Early

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Australia’s first major greenfield international airport in more than 50 years delivered ahead of schedule: a role model for future infrastructure delivery in Australia

SYDNEY, Nov. 11, 2026 /PRNewswire/ — Western Sydney International (Nancy-Bird Walton) Airport (WSI) opened to passengers on October 25, 2026, following a design, construction, and commissioning program led by Western Sydney Airport Corporation with Bechtel Australia as Delivery Partner that finished months ahead of schedule. The opening marks a new era of aviation, trade, and economic activity for Western Sydney and Australia.

Jetstar operated the airport’s first commercial passenger service, flying from WSI to the Gold Coast. Passenger operations follow the start of freight services in July and cap 15 years of planning, seven years of construction, and a year of testing and operational readiness.

A Delivery Model Built for Complexity

“I offer my warm congratulations to our partner, Western Sydney Airport Corporation, our contractors, and all the colleagues and partners who have come together to make this project such a success,” said Darren Mort President of Infrastructure and Executive Director at Bechtel. “WSI shows what the integrated model can achieve when a customer, delivery partner, and contractors work as one team around a clear vision. Together, we transformed a 1,780-hectare greenfield site into a modern international airport, months ahead of schedule.”

Key project achievements include:

Completing major construction works almost seven months ahead of schedule.More than 21 million work hours, most of them in high-risk construction, completed with strong safety performance and supported by more than 42,000 proactive safety activities.Delivering Australia’s largest earthworks program, moving approximately 28 million cubic metres of material across the site.Reusing nearly 6 million tonnes of sandstone from Sydney tunnelling projects, diverting material from landfill.Installing a 4.5-megawatt solar system that will offset more than 4,000 tonnes of carbon dioxide each year, alongside all-electric heating, rainwater harvesting, and electric-vehicle infrastructure.Integrating more than 60 software platforms supporting airport operations, including passenger processing, security, retail, and office systems.Exceeding sustainability targets on all construction packages, each receiving a 4- or 5-Star rating.

Since 2018, Bechtel has served as Delivery Partner to Western Sydney Airport Corporation, the company responsible for building and operating WSI. Under this model, Bechtel:

Worked as an integrated partner of the customer’s team.Helped set the program’s scope, cost, and schedule baseline.Procured and managed contractors across the earthworks, terminal, runway, landside, and technology packages, and managed the interfaces between them.Controlled the program budget, keeping every package moving toward the same completion date that resulted in finishing months early and within budget.

Innovation from the Ground Up

The program combined large-scale engineering with new approaches to sustainability and technology. It delivered Australia’s largest earthworks program and reused nearly 6 million tonnes of sandstone from Sydney tunnelling projects that would otherwise have gone to landfill. More than 60 software platforms were integrated into one operating environment covering passenger processing, security, retail, and office systems. A 4.5-megawatt solar system, all-electric heating, and rainwater harvesting are built into the airport. And the new terminal includes extensive innovative elements, from the integrated domestic/international check-in area, a state-of-the art baggage system, and departure/arrival gates able to be used for both domestic and international flights.

The airport is designed to initially serve up to 10 million passengers a year, with capacity to expand as demand grows. It has already helped catalyze AU$19 billion in surrounding infrastructure investment and is projected to contribute AU$23.9 billion to Australia’s gross domestic product by 2060.

Building on Bechtel’s Commitment to Australia

“Today marks years of hard work, collaboration, and commitment from thousands of people, including more than 330 Bechtel colleagues across design, engineering, procurement, and project delivery,” said Richard Freer, Managing Director of Bechtel’s Public Infrastructure Business in Australia. “Excellent project set up, led by the Federal Infrastructure Department, strong front-end planning, disciplined project controls, and new ways of integrating complex systems kept multiple contractors and interconnected packages moving towards the same completion date. That’s how we finished ahead of the schedule set back in 2018. Just as important, more than half of the workforce came from Western Sydney, so this airport was built by the community it now serves.”

Bechtel has been serving Australian communities and customers for more than 70 years with projects spanning airports, rail, mines, mineral processing facilities, LNG installations, refineries, chemical plants, power stations, and telecommunications infrastructure. At peak construction on WSI, the project team brought together around 4,000 people; across the full construction period, more than 11,000 people worked on the project, with more than half drawn from Western Sydney. The program also engaged more than 360 local businesses and exceeded its workforce participation targets for local, diverse, First Nations and learner workers.

WSI is Australia’s new 24-hour global gateway, providing domestic, international, and freight services, supporting Western Sydney’s long-term growth and Australia’s future aviation capacity.

About Bechtel 

Bechtel is a trusted engineering, construction, procurement, and project management partner to industry and government. Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers’ objectives to create a lasting positive impact. Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world’s infrastructure, increased access to energy, resources and vital services, and made the world a safer, cleaner place. 

Bechtel serves the Energy; Infrastructure; Manufacturing & Technology; Mining & Metals; and Nuclear, Security & Environmental markets. Our services span from initial planning and investment through start-up and operations. 

Media Contact: Molly Edwards, medwards@bechtel.com

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cynapse.ai Wins Agentic AI Innovation Award at AINext Awards 2026

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ARLINGTON, Va., Nov. 11, 2026 /PRNewswire/ — cynapse.ai has been named the winner of the Agentic AI Innovation Award in the Excellence in AI & Technology Industry category at the AINext Awards 2026, presented by Next Business Media. The award recognizes organizations and leaders demonstrating innovation, talent, and impact across the AI and technology industries.

For most organizations, video has long been a record of what has already happened. Only around 1% of recorded footage is typically reviewed, so risks, threats, and operational insights stay buried until someone goes looking for them. At the core of cynapse.ai’s award-winning innovation is its Agentic Video Intelligence platform, in which AI goes beyond detecting events to contextual understanding of scenes, applying reasoning, and using AI agents to enable complex actions. Powered by cyNeuron, cynapse.ai’s agentic framework combines Vision AI with domain-specific Vision Language Models (VLMs) and custom AI agents, turning existing camera networks from a passive record into a source of real-time and offline operational intelligence.

The cynapse Copilot lets operators search footage, get insights, and generate summaries and reports, all in natural language. Most significantly, teams are no longer limited to predefined use cases. They can create their own events of interest simply by describing them, such as “alert when a delivery truck causes traffic obstruction at office building A drop-off point during working hours” and the platform starts detecting them right away.

“We’re honored to receive this recognition. In today’s complex world, mission-critical operations must unlock the full potential of their video data, whether to strengthen security, improve safety, boost operational efficiency, ensure compliance, or all of the above,” said Guy Ron, Founder and CEO of cynapse.ai. “Physical AI is bringing intelligence into the real world, and Agentic Video Intelligence is how mission-critical operations put it to work. Our innovation not only brings critical information buried in video footage to the surface but also lets operators interact directly with the system to get the answers they need, when they need them, enabling better-informed decisions and faster responses.”

The impact extends across industries where operation is mission critical. Security teams can respond to threats as they unfold, data center operators can detect threats early across every ring of the facility, transportation agencies can identify incidents and violations in real time, and port operators can strengthen safety and compliance.

cynapse.ai delivers this through industry-specific solutions: cySecurity, cyDataCenter, cyRoad and cyPort. As a software-only platform, it runs on existing cameras, in the cloud or on-premises, with no need to replace existing infrastructure.

About cynapse.ai

cynapse.ai is a leading provider of Verticalized Agentic AI Video Intelligence solutions, enabling organizations to enhance safety, security, compliance and operational efficiency. The cynapse.ai solutions are designed to detect and respond to risks, threats, and violations while uncovering opportunities across transportation networks, seaports and data centers. Offering human-like video understanding through cyNeuron and 150+ field-proven, predefined analytics, and turning it into everyday value through AI agents and an intuitive copilot, cynapse.ai is making video intelligence more powerful and accessible than ever before. www.cynapse.ai

View original content:https://www.prnewswire.com/apac/news-releases/cynapseai-wins-agentic-ai-innovation-award-at-ainext-awards-2026-302934415.html

SOURCE cynapse.ai

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NIDS Co., Ltd. Expands ‘Airvom’ Supply to High-Traffic Facilities, Strengthening Its Air Quality Management Solutions Business

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Company leverages in-house precision sensors and plasma modules to target hospitals, schools, and welfare facilities in B2G and B2B markets

SEOUL, South Korea, Nov. 10, 2026 /PRNewswire/ — NIDS Co., Ltd. is expanding its air quality management business for high-traffic public facilities with Airvom, its in-house air purification and sterilization brand. The company plans to broaden its public- and private-sector supply network, targeting hospitals, nursing homes, schools, welfare facilities, and subway stations.

According to NIDS, Airvom is an air care product that combines a precision sensor that detects indoor air conditions with a plasma module. The company explained that the system links purification and sterilization functions to the air quality data measured by the sensor, applying its environmental measurement component technology to air quality management in real spaces.

The core of what NIDS is presenting to the high-traffic facility market is the link between measurement and operation. Built on a structure that identifies air conditions in real time and reflects them in how the product operates, the company aims to address air quality management needs within facilities. The company said it applied plasma technology targeting airborne viruses and harmful bacteria in addition to its purification function.

Airvom uses dielectric barrier discharge (DBD) low-temperature plasma technology. NIDS said the product combines its independently developed plasma radical technology with its sensing technology. The company cites owning both the sensor and the sterilization module as proprietary technology as a key competitive strength in product development and operation.

This structure of directly handling core components also ties into how the company develops finished products. NIDS explained that it can control sensor sensitivity and tune operating algorithms to suit the system. It plans to use this tuning capability when linking the sensor and plasma module, developing products in a direction that improves performance and quality stability.

The product line is organized by usage space, ranging from vehicle and personal models to residential and office units and models for hospitals and high-traffic facilities. Among these, the company identified hospitals, nursing homes, schools, welfare facilities, and subway stations as targets for future supply expansion. NIDS plans to establish Airvom in the market through B2G and B2B business aimed at facilities.

Airvom’s business offering also includes S+Link, an Internet of Things (IoT) platform for real-time air quality management. NIDS presents a solution that connects sensors, finished products, and the platform to monitor and manage air conditions. The company aims to extend its business scope beyond supplying individual devices to the management domain that makes use of air quality data.

The foundation of the Airvom business is NIDS’s experience in environmental sensor manufacturing and plasma module development. Founded in 2000, NIDS has designed and mass-produced particulate matter sensors, optical gas sensors, and composite environmental sensor modules in-house. The company has also been developing and supplying plasma ionizers for odor removal in domestic automotive air conditioners since 2000, a technology that was developed to eliminate bacteria and viruses. By applying its experience developing core air-measurement components to finished air purification and sterilization products, the company is pursuing its own-brand business.

This represents a move to secure customer touchpoints distinct from its sensor component supply. While the component business primarily targets home appliance, automotive, and HVAC companies, Airvom seeks supply opportunities with public institutions and facility operators that run actual spaces. The company plans to operate the sensor supply business and the Airvom business as two pillars and expand its presence in the finished-product market.

NIDS is also exploring the potential for supplying its air quality management solutions overseas. It plans to contact buyers and identify local partnership opportunities through its existing overseas branch network in the United States, Japan, and China. Alongside expanding supply to domestic high-traffic facilities, the company intends to pursue overseas sales channels in parallel.

Going forward, NIDS will promote the product competitiveness of its combined sensor and plasma technologies and continue supply discussions with public and private facilities. Its goal is to extend its in-house component technology into a finished air care product business and secure a market foundation for Airvom.

The company is also preparing to build a business foundation for its entry into the U.S. market through exchanges with Yale University and Johns Hopkins University.

“Airvom will expand its supply network centered on high-traffic facilities such as hospitals, nursing homes, schools, welfare facilities, and subway stations (B2G/B2B),” a NIDS representative said.

View original content:https://www.prnewswire.com/news-releases/nids-co-ltd-expands-airvom-supply-to-high-traffic-facilities-strengthening-its-air-quality-management-solutions-business-302934649.html

SOURCE NIDS Co., Ltd.

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