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transcosmos drives measures against “customer harassment” with trans-DX for Support

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Releases all-inclusive solutions to address customer harassment

TOKYO, Aug. 30, 2024 /PRNewswire-PRWeb/ — transcosmos hereby announces that the company will launch a new service designed specifically for contact center business, which is clients’ customer-facing operations, to address “customer harassment,” i.e., customers harassing front-line workers with aggressive behavior or unreasonable requests. In recent years, customer harassment has become an increasing social problem in Japan, in particular in the call center industry. As an industry leader, transcosmos will face this issue head-on and help clients take measures against customer harassment by providing all-inclusive solutions powered by generative AI (GenAI).

Making the most of trans-DX for Support, transcosmos will enhance business-to-consumer communication and CX while ensuring employee safety and security.

The service consists primarily of three key elements as follows:

Define the meaning of customer harassment 
transcosmos defines the meaning of customer harassment in detail based on its long-standing record in the call-center business. By sharing the same definition with their employees, clients can identify and address customer harassments at an early stage.

Propose GenAI-powered measures
During a customer call, the service performs emotion analysis based on automated voice analysis, enabling clients to detect customer harassment in real time. Once identified, agents can take measures such as asking for supervisors’ support and terminating the call. With this system in place, clients can protect their agents and reduce their stress.

Implement and manage customer harassment measures 
transcosmos will provide end-to-end services for clients to take measures from planning to implementation. The service includes creating a manual for handling customer harassment issues, running training sessions, conducting regular assessments, and proposing plans for improvement.

Optimize CX by using GenAI throughout the customer support process from user communication to operations

Advantages for consumers

Shift to digital channels delivers shorter waiting and problem-solving timesWebsites and apps with enhanced UI/UX designs boost self-service rateChat support channel enables consumers to make inquiries from anywhere at any time, using spare time at home, work, and while travelling.

Advantages for businesses

Auto-recognize customer harassments using voice recognition and GenAIShorter waiting times and higher self-service rate reduce consumer stress, resulting in reduced customer harassmentOnline consumer communication via chats and other digital channels reduce employees’ psychological burdenShift to digital channels delivers higher self-service rate and operational efficiency, resulting in cost savingEnhanced CX grows fanbase and sales

Making the most of trans-DX for Support, transcosmos will enhance business-to-consumer communication and CX while ensuring employee safety and security.

transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.Other company names and product or service names used here are trademarks or registered trademarks of respective companies.

About transcosmos inc.
transcosmos launched its operations in 1966. Since then, we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients’ business processes focusing on both sales expansion and cost optimization through our 181 bases across 35 countries/regions with a focus on Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients’ excellent products and services to consumers in 46 countries/regions around the globe. transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever-changing business environment. Visit us here https://www.trans-cosmos.co.jp/english/

Media Contact
transcosmos inc., transcosmos inc., +81-3-6709-2251, pressroom@trans-cosmos.co.jp, https://www.trans-cosmos.co.jp/english/

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SOURCE transcosmos inc.

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Osstem Implant Accelerates Innovation in India with ‘Denall TV’, a Digital Dental Education Hub

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Over the past two years since its launch in April 2024, Denall TV has become a core platform for digital dental education in India.Opened a dedicated Denall Studio in India in July 2025, strengthening live hands-on and professional training programs.Supporting the professional growth of clinicians through practical content, including ‘Master Courses’ and ‘Product Reviews’.

NEW DELHI and MUMBAI, India, June 15, 2026 /PRNewswire/ — Osstem Implant announced that its specialized dental education platform for the Indian market, ‘Denall TV’ (https://in.denall.com), is gaining significant traction among local practitioners, establishing itself as a vital hub for digital dental education in India.

 Building a Comprehensive Digital Clinical Education Environment

Since launching its first content in April 2024, Denall TV has continuously evolved to meet the needs of Indian clinicians. To provide more immersive and high-quality education, Osstem Implant established a dedicated Denall Studio in India in July 2025. This facility has enabled the creation of a systematic digital clinical education environment, overcoming geographical limitations for dentists across the country.

Providing High-Quality, Practice-Oriented Clinical Content

The platform focuses on promoting ‘Digital Dentistry’ through specialized ‘Digital Surgery’ education and providing accurate product information. Denall TV consistently uploads essential clinical content, including: Live Hands-on sessions, Practical Master Courses, Expert product reviews featuring items such as the T2 Plus and 122 Taper KIT, helping clinicians make informed decisions for their practices.

Strengthening Trust as a Strategic Education Partner

Professional clinical courses have become a major topic of interest among local medical professionals. Notably, the ‘Implant System Introduction’ lecture has surpassed 25,000 views, proving the platform’s high influence. This achievement signifies that Osstem Implant has successfully established itself as a trusted education partner in the Indian market, going beyond its role as a manufacturer.

Bridging Global Trends and Improving Educational Accessibility

Osstem Implant connects local practitioners with global academic networks. The platform provides timely content from global academic events such as the ‘2026 Osstem World Meeting in Bangkok’, sharing the latest implant trends and technological advancements with the Indian dental community. By offering online access, Denall TV effectively bridges the educational gap for dentists in regions where offline seminars are difficult to attend.

An official from Osstem Implant India stated, “Denall TV serves as a key bridge, delivering world-class clinical knowledge to local dentists. We will continue to strengthen our real-time interactive webinars to provide deeper clinical insights.” The official added, “We are committed to driving both the quantitative and qualitative growth of the Indian dental implant market through the continued provision of high-quality educational content.”

Moving forward, Osstem Implant plans to enhance its B2C PR strategies centered around the Denall TV platform and lead the popularization of digital dental treatment in India through close communication with local practitioners.

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View original content:https://www.prnewswire.com/in/news-releases/osstem-implant-accelerates-innovation-in-india-with-denall-tv-a-digital-dental-education-hub-302796515.html

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Avalara’s Bhumika Kenjale Receives Excellence in AI-Driven Tax Automation Solutions 2026 Award

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Recognition honors leadership in AI-powered compliance innovation and contributions to the future of global tax automation

PUNE, India, June 15, 2026 /PRNewswire/ — Avalara, Inc., the agentic AI leader in global tax and compliance, is proud to announce that Bhumika Kenjale, Director of Indirect Tax, has been honored with the Excellence in AI-Driven Tax Automation Solutions 2026 award at the Bharat 2.0 Conclave. The award recognizes leaders driving AI-led transformation in tax and compliance through innovation, technical expertise, and strategic vision that is shaping the future of the industry.

“We are immensely proud of Bhumika and the impact she continues to have on the global tax and compliance landscape,” said Dulles Krishnan, General Manager of India Operations at Avalara. “Her ability to combine deep regulatory expertise with AI innovation reflects the very essence of Avalara’s mission. This recognition highlights her exceptional leadership and the meaningful contributions she has made for Avalara, our customers, and the broader tax and compliance community.”

Kenjale has been instrumental in building the AI-driven infrastructure that powers seamless global compliance. Under her leadership, Avalara’s India Tax Research and Technology Capability Centre has expanded significantly, operating on an AI-first model with advanced automation to deliver highly accurate tax content at scale.

She also serves as a global Co-Chair of Women of Avalara, Avalara’s employee resource group, championing opportunities for women in technology and ensuring the next generation of women see a clear path to technology leadership.

About Avalara
Avalara is the agentic AI platform for global tax and compliance. For more than two decades, Avalara has built one of the most expansive libraries of tax content and integrations in the industry, processing more than 54 billion transactions annually and supporting millions of businesses worldwide. The company’s purpose-built AI agents automate end-to-end compliance with greater precision, from tax calculations and return filings to exemption certificate management and beyond. For more information, visit Avalara.com.

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From Waste to Value: How Jereh Builds the Circular Ecosystem for Batteries

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YANTAI, China, June 14, 2026 /PRNewswire/ — As electric vehicles and energy storage systems scale globally, a critical challenge has emerged: how to manage millions of batteries at the end of their life cycle.

The EU Battery Regulation and similar frameworks are imposing stricter mandates for recycled material content, carbon footprint disclosure, and end-of-life responsibility. Battery recycling has evolved from an environmental compliance duty to a strategic cornerstone of critical material security, supply chain resilience, and the energy transition.

One question remains: can compliant battery recycling be both sustainable and commercially viable?

For Jereh, the answer lies in its intelligent battery recycling demonstration facility in Zhengzhou, China. Since commissioning, the plant has processed more than 15,000 tons of raw feedstock, maintained a utilization rate above 80%, and achieved profitability within its first year of operation. Both the black mass recovery rate and purity exceed 98%, while copper and aluminum separation efficiency reaches up to 96%, underscoring the viability of industrial-scale battery recycling.

This facility served as the validation platform for Jereh’s Lithium Battery Recycling Equipment 1.0. Building on real-world operating data, Jereh has developed its next-generation Lithium Battery Recycling Equipment 2.0 and introduced its LFP Cathode Material Regeneration Solution, further enhancing the value recovery of end-of-life batteries.

The upgraded 2.0 equipment increases single-line annual capacity by 50% while improving operational safety, efficiency, and environmental performance. Meanwhile, the LFP regeneration solution reduces processing costs by 40% through a dry physical process, achieves up to 95% stripping efficiency, eliminates wastewater discharge, and cuts carbon emissions by around 60%.

Beyond technology development, Jereh is expanding its global battery recycling footprint through localized partnerships across South Korea, Australia, Hungary, and the United States. Following the successful 1.0 validation in Zhengzhou, the 2.0 equipment in Guangzhou and Chongqing is expected to commence operations in the coming weeks, with plans for further deployment in overseas markets. Recently, Jereh also signed an agreement with Witthal Gulf to jointly develop a benchmark lithium battery recycling project in Abu Dhabi. The project marks another milestone in Jereh’s efforts to support the development of sustainable battery recycling infrastructure worldwide.

Jereh also contributes to the development of battery recycling standards and safety frameworks, supporting a more mature and transparent recycling ecosystem. For Jereh, the goal is clear: transform retired batteries from waste into valuable resources and help close the loop across the global battery value chain.

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SOURCE Jereh Group

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