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Business Process-as-a-Service Market to Grow by USD 36.55 Billion (2024-2028) as Demand for Efficiency Rises, AI’s Impact on Market Dynamics – Technavio Report

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NEW YORK, Sept. 2, 2024 /PRNewswire/ –Report with market evolution powered by AI- The global business process-as-a-service market size is estimated to grow by USD 36.55 billion from 2024-2028, according to Technavio. The market is estimated to grow at a CAGR of 9.09% during the forecast period. demand for more efficient business processes is driving market growth, with a trend towards increasing integration of internet of things (IoT). However, data security and privacy issues poses a challenge. Key market players include Accenture Plc, ANGLER Technologies, Automation Anywhere Inc., Capgemini Service SAS, Cognizant Technology Solutions Corp., Conduent Inc., DXC Technology Co., Fujitsu Ltd., Genpact Ltd., HCL Technologies Ltd., Infosys Ltd., International Business Machines Corp., Oracle Corp., Outsource2india, Tata Consultancy Services Ltd., Tech Mahindra Ltd., ValueLabs, Vast Edge Inc., Virtusa Corp., and Wipro Ltd..

Get a detailed analysis on regions, market segments, customer landscape, and companies- View the snapshot of this report

Business Process-As-A-Service Market Scope

Report Coverage

Details

Base year

2023

Historic period

–

Forecast period

2024-2028

Growth momentum & CAGR

Accelerate at a CAGR of 9.09%

Market growth 2024-2028

USD 36.55 billion

Market structure

Fragmented

YoY growth 2022-2023 (%)

8.89

Regional analysis

North America, Europe, APAC, Middle East and Africa, and South America

Performing market contribution

North America at 39%

Key countries

US, UK, China, Japan, Germany, and France

Key companies profiled

Accenture Plc, ANGLER Technologies, Automation Anywhere Inc., Capgemini Service SAS, Cognizant Technology Solutions Corp., Conduent Inc., DXC Technology Co., Fujitsu Ltd., Genpact Ltd., HCL Technologies Ltd., Infosys Ltd., International Business Machines Corp., Oracle Corp., Outsource2india, Tata Consultancy Services Ltd., Tech Mahindra Ltd., ValueLabs, Vast Edge Inc., Virtusa Corp., and Wipro Ltd.

Market Driver

The Business Process-as-a-Service (BPaaS) market refers to outsourcing business processes to third-party providers over the internet. This model offers cost savings, flexibility, and access to expertise. Companies can choose specific processes to outsource, such as human resources or finance. BPaaS providers manage and execute these processes using their technology and resources, allowing businesses to focus on their core competencies. This arrangement enables organizations to improve efficiency, reduce costs, and enhance operational agility. 

Business Process-as-a-Service (BPaaS) is a trending business model where large enterprises outsource their business processes to third-party providers over the cloud. This includes functions like human resource management, accounting and finance, sales and marketing, supply chain management, and more in sectors such as government and defense, banking, financial services, insurance (BFSI), IT, telecommunications, healthcare, retail, manufacturing, and more. BPaaS offers cost-effective solutions, scalability, and digital innovations like artificial intelligence, machine learning, data management, and data security in hybrid cloud environments. Robotic process automation and cloud computing enable automation, finance, healthcare, and IT and telecom industries to streamline operations and improve customer experience. BPaaS caters to both business-to-business and subscription-based models, allowing data-driven decision-making in remote work settings and digital transformation. Hybrid deployment modes ensure information security regulations are met, while digital asset management and external hacks are addressed through robust security measures. Sectors like retail and e-commerce, media and entertainment, and manufacturing and retail are also embracing BPaaS for cost-efficiency and the ability to adapt quickly to market changes. 

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Market Challenges

The Business Process-as-a-Service (BPaaS) market refers to outsourcing business processes to third-party providers over the internet. Companies can access these services on demand, reducing operational costs and improving efficiency. BPaaS offers various processes such as human resources, finance, and customer service. Providers ensure security and compliance, allowing businesses to focus on core competencies. BPaaS enables scalability and flexibility, making it an attractive solution for businesses of all sizes.The Business Process-as-a-Service (BPaaS) market is growing rapidly, especially in customer experience enhancement and digital transformation across various industry verticals such as Finance, Healthcare, IT and Telecom, Manufacturing and Retail, Retail and E-Commerce, Media and Entertainment, and more. However, challenges persist in areas like data management and security, data-driven decision-making, and hybrid cloud environments. Artificial intelligence and machine learning are essential for automation, but ensuring data privacy and security in these environments is crucial. Robotic process automation, cloud computing, and automation are key drivers, but cost-efficiency, scalability, and cybersecurity measures are essential considerations. Compliance with industry regulations, such as those related to information security, is also vital. BPaaS adoption in remote work settings and digital innovations like hybrid deployment mode, digital asset management, and subscription-based models are shaping the future of this market. External hacks and cybersecurity threats pose significant challenges, necessitating robust cloud adoption strategies and continuous cybersecurity measures.

For more insights on driver and challenges – Request a sample report!

Segment Overview

This business process-as-a-service market report extensively covers market segmentation by

Service Type1.1 Customer service1.2 Finance and accounting1.3 Human Resource1.4 Procurement and supply chain1.5 OthersCustomer Type2.1 Large Enterprises2.2 Small and Medium EnterprisesGeography3.1 North America3.2 Europe3.3 APAC3.4 Middle East and Africa3.5 South America

1.1 Customer service- Business Process-as-a-Service (BPaaS) plays a vital role in enhancing customer relationships for organizations. By providing efficient solutions to manage customer queries and concerns, BPaaS helps maintain service standards and collect valuable customer feedback. With the increasing importance of customer relationship management in strategic decision-making, BPaaS adoption is on the rise. It offers benefits like maintaining a comprehensive customer database, tracking on-field employees, and promoting offers to existing customers. However, managing large volumes of data can be challenging. Therefore, automation and cloud computing services like BPaaS are popular solutions for location data availability and real-time connectivity between customers and technicians. These factors are expected to fuel the growth of the customer service segment in the global BPaaS market.

For more information on market segmentation with geographical analysis including forecast (2024-2028) and historic data (2017-2021) – Download a Sample Report

Research Analysis

The Business Process-as-a-Service (BPaaS) market is a rapidly growing segment in the business world, offering large enterprises cost-effective solutions for managing key business functions in a cloud-based environment. BPaaS covers various processes such as human resource management, accounting and finance, sales and marketing, supply chain management, and more. Industries like government and defense, banking, financial services, insurance (BFSI), healthcare, IT and telecommunication, retail and e-commerce, media and entertainment, and others are leveraging BPaaS for scalability, digital innovations, and cost-efficiency. Robotic process automation and Cloud computing are major technologies driving the market. However, with the increasing adoption of cloud services, there are concerns around information security regulations, external hacks, and cybersecurity measures. Despite these challenges, BPaaS continues to gain traction due to its ability to provide digital asset management, cost-efficiency, and automation.

Market Research Overview

The Business Process-as-a-Service (BPaaS) market is a rapidly growing segment of the cloud computing industry, offering large enterprises cost-effective, scalable solutions for managing key business processes in areas such as human resource management, accounting and finance, sales and marketing, supply chain management, government and defense, banking, financial services, insurance (BFSI), IT, telecommunications, healthcare, retail, manufacturing, and more. BPaaS solutions include Backend solutions, Customer experience, Business-to-business sector, and are delivered through a subscription-based model. BPaaS providers leverage digital innovations like artificial intelligence, machine learning, data management, data security, hybrid cloud environments, robotic process automation, and cloud computing to offer automation in finance, healthcare, and other industries. The market is driven by the need for digital transformation, remote work settings, and cost-efficiency. However, concerns around data security, information security regulations, and external hacks necessitate robust cybersecurity measures. The market is expected to grow significantly in IT and telecom, retail and e-commerce, media and entertainment, and other cloud-based industries.

Table of Contents:

1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation

Service TypeCustomer ServiceFinance And AccountingHuman ResourceProcurement And Supply ChainOthersCustomer TypeLarge EnterprisesSmall And Medium EnterprisesGeographyNorth AmericaEuropeAPACMiddle East And AfricaSouth America

7 Customer Landscape
8 Geographic Landscape
9 Drivers, Challenges, and Trends
10 Company Landscape
11 Company Analysis
12 Appendix

About Technavio

Technavio is a leading global technology research and advisory company. Their research and analysis focuses on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions.

With over 500 specialized analysts, Technavio’s report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio’s comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.

Contacts

Technavio Research
Jesse Maida
Media & Marketing Executive
US: +1 844 364 1100
UK: +44 203 893 3200
Email: media@technavio.com
Website: www.technavio.com/

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SOURCE Technavio

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As AI Speeds Up Marketing, Louisville’s RedTag Bets on Strategy

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Independent agency unveils new brand and website, and co-hosts Louisville’s PROOF AI Workshop

LOUISVILLE, Ky., Oct. 17, 2026 /PRNewswire/ — RedTag, an independent Louisville-based marketing agency, this month unveiled new positioning, marking its evolution from a digital performance agency into a strategy-first marketing partner. The move comes as AI makes execution faster than ever, and RedTag is betting that strategy, not speed, is what will set businesses apart. Clients can now choose from outcome-based programs that best fit their marketing needs. 

“Clients don’t come to us needing more tactics. They come to us needing a path,” said Russ Renbarger, founder and CEO of RedTag. “Our new brand says out loud what our work has shown for years: We start with strategy and build everything on that foundation.”

RedTag built its reputation on high-performing paid digital campaigns. Over the years, the agency expanded into strategy, creative, video production and website development, giving clients one partner for the full scope of their marketing. Most recently, a team of automation specialists has integrated AI across the agency to speed up production and analysis, guided by an internal AI policy that keeps people accountable for quality. The time AI saves goes back into strategy: knowing what to say, who to say it to and why.

“Our best client relationships have always been partnerships, where we’re in the room when the big decisions get made,” said Alison Conway, chief client officer at RedTag. “This evolution is about bringing that strategic partnership to every client.”

On Oct. 14, RedTag co-hosted the PROOF AI Workshop with Slingshot, Vsimple and Advanced Business Solutions. The hands-on event gave Louisville business leaders practical experience applying AI to their own work. RedTag led the event’s AI in Marketing and Branding track, with four sessions ranging from AI search optimization to a playbook for adopting AI across an organization.

“AI can produce hundreds of ads in an afternoon, but it can’t tell you which one your brand actually needs and why,” Renbarger said. “The faster the tools get, the more valuable human-led strategy becomes.”

RedTag was named the agency of record for the Commonwealth of Kentucky in 2025. Its client list includes PGA of America, Castle & Key Distillery, Bourbon Barrel Foods, ShopCaterpillar and American Beverage Marketers. Since 2023, RedTag’s work has received two Emmy Awards and more than 35 ADDY and AIGA awards. The agency is a four-time Louisville Business First Fast 50 honoree and was named one of the 2026 Best Places to Work in Kentucky.

To learn more about its outcome-based programs, visit RedTag Programs

About RedTag

RedTag is an independent, strategy-first marketing agency based in Louisville, Kentucky. Established in 2008, the agency starts every engagement by understanding the goal before recommending tactics. With a foundation rooted in discovery, RedTag delivers full-scale marketing campaigns built around each client’s business goals. RedTag serves organizations across hospitality, sports, agriculture, government, retail and consumer packaged goods. Learn more at redtag.agency.

View original content to download multimedia:https://www.prnewswire.com/news-releases/as-ai-speeds-up-marketing-louisvilles-redtag-bets-on-strategy-302911869.html

SOURCE RED TAG LLC

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The National Association of Mortgage Brokers Announces its Launch of MORE, New Mortgage Education and Professional Development Platform

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NAMB MORE brings training, credentials, professional development and daily mortgage market information together in one place

LAS VEGAS, Oct. 17, 2026 /PRNewswire-PRWeb/ — The National Association of Mortgage Brokers (NAMB) the first and only national volunteer-led and membership-driven organization representing the interests of mortgage brokers and home buyers since 1973, today announced the launch of NAMB MORE(Mortgage Originator Resources and Education), a new learning and professional development platform designed to give mortgage professionals the education, resources and information they need to grow throughout their careers.

MORE officially launches today during NAMB National 2026, being held October 16–19 at Caesars Palace in Las Vegas. The platform is designed as a long-term resource for mortgage professionals at every career stage, bringing training, credentials, professional development and timely industry information together in one place.

Mortgage professionals can learn more and access the platform at nambhasmore.org. Access to MORE will be free through NAMB Focus, January 7–9, 2027. Users must have a NAMB member profile to access the learning management system.

“NAMB MORE represents a significant investment in the future of mortgage professionals and the continued advancement of our industry,” said Michael Farrell, President of NAMB. “We wanted to create more than a collection of courses; we wanted to build a resource that professionals can turn to throughout their careers. NAMB MORE delivers valuable education, professional development and practical information members can apply to their businesses daily. ‘NAMB has MORE’ is a mantra the entire organization embraces, reflecting our commitment to providing the industry with innovative tools that support professional growth, strengthen advocacy and help foster our members’ success. “MORE was developed with the mortgage industry in mind, with NAMB and subject-matter experts contributing to the platform’s educational content.”

The platform is designed to support mortgage professionals from their first year in the business through experienced production, management and leadership roles. Educational resources span foundational mortgage knowledge, loan origination, mortgage programs and products, business growth, sales and marketing, borrower experience, professional development and more.

The MORE course library includes content across core categories such as:

Business Strategy & GrowthLoan OriginationMortgage FoundationsMortgage Programs & ProductsProfessional Development & Workplace SkillsSales, Marketing & Borrower ExperienceGeneral

Additional learning resources and credentials are designed to help mortgage professionals continue developing their skills as their careers evolve.

A key component of the new platform is the MORE Daily Dashboard, which serves as the home screen members see when they log into MORE. Rather than requiring members to visit the platform only when completing a course or pursuing a credential, the Daily Dashboard is designed to give mortgage professionals a reason to return every day.

The Daily Dashboard currently features:

Mortgage Rate Alert Widget: Provides information about the factors affecting mortgage rates and refreshes at least hourly.Upcoming Events: Highlights NAMB events and opportunities so members can stay connected to the association and industry.Daily Access to MORE: Provides a central starting point for accessing education, professional development and other resources.

“The Daily Dashboard is an important part of what makes MORE different,” added Farrell. “We want MORE to become part of a mortgage professional’s daily routine. Whether someone is checking the latest rate information, looking for an upcoming NAMB event or continuing their professional education, MORE puts useful resources in one place.”

About NAMB: The National Association of Mortgage Brokers has been the only national volunteer-led and membership-driven organization representing the interests of mortgage professionals and homebuyers since 1973. NAMB provides mortgage professionals with advocacy, education, and rigorous certification programs to recognize members with the highest levels of professional knowledge and education. NAMB’s active lobbying and advocacy efforts focus on national and state issues, protecting the interests of its members and borrowers. As the leading national trade association for the mortgage industry, NAMB is affiliated with state associations throughout the country and represents the interests of more than 546,800 licensed and registered Mortgage Loan Originators and 49,100 licensed Mortgage Broker and Mortgage Lender businesses throughout the U.S. www.namb.org

Media Contact

Joshua Steinfeld, Steinfeld Consulting, 1 339-225-1581, steinfeldconsulting@gmail.com

View original content:https://www.prweb.com/releases/the-national-association-of-mortgage-brokers-announces-its-launch-of-more-new-mortgage-education-and-professional-development-platform-302910967.html

SOURCE The National Association of Mortgage Brokers

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The United States Golf Association Selects Gupta Media as Paid Media Agency of Record

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The appointment comes as the USGA looks to continue to strengthen brand equity and increase awareness and engagement with golfers nationwide

BOSTON, Oct. 17, 2026 /PRNewswire-PRWeb/ — The USGA, the non-profit governing body of golf in the United States, has named Gupta Media its paid media agency of record following a competitive pitch process that began in February. Gupta Media will lead paid media strategy, planning, buying and reporting in support of the USGA’s Championship ticketing and broader commercial initiatives, while helping grow brand equity, awareness and engagement across the organization. Its work will span key USGA priorities, including golf’s official Handicap Index® and GHIN app; the Rules of Golf and the USGA’s governance of the game; Membership; and initiatives that advance golf through sustainability, research and innovation, and greater access and inclusion. The relationship expands beyond media execution to include audience strategy, first-party data integration, measurement and optimization.

“Gupta Media stood out for its ability to connect the dots between data, audience strategy, media and creative to real business outcomes, so we’re incredibly excited for this next chapter.”

The relationship comes at an important moment for the USGA, with the organization focused on continuing to expand its reach and deepening brand affinity across the ever-growing, diverse golf community. Gupta Media will help drive ticket sales for some of the sport’s biggest events, including the 2027 U.S. Open at Pebble Beach Golf Links, the 2027 U.S. Women’s Open at Inverness Club, the 2028 U.S. Open at Winged Foot Golf Club and the 2028 U.S. Women’s Open at Oakmont Country Club. The agency will also support the USGA in creating greater awareness and brand recognition for its corporate Partners through co-branded content and paid media.

Golf has an enormous network of people who love the game, creating a growing opportunity to build a deeper, more direct relationship between golfers and the organization. That challenge is exactly what Gupta Media is built to strategically address — from growing membership and promoting ticket sales for major live events to reaching new audiences and understanding customer lifetime value. By bringing together audience insights, first-party data and media performance, Gupta Media will help the USGA create more relevant, effective marketing that drives measurable business results while strengthening its connection with the next generation of golfers.

“We were looking for an agency that could bring a deep understanding of our audiences, a genuine enthusiasm for our mission and the strategic expertise to work with us through this next phase of golf’s growth,” said Lynn LaRocca, USGA’s Managing Director of Brand & Marketing. “Gupta Media stood out for its ability to connect the dots between data, audience strategy, media and creative to real business outcomes, so we’re incredibly excited for this next chapter.”

“There’s a personal element to this partnership that makes it especially rewarding. My golf journey began 30 years ago when I first visited Pebble Beach as a teenager, long before I could imagine actually playing on the course,” said Gogi Gupta, Founder, Gupta Media. “To now have the opportunity to connect that lifelong passion for the game with the work we’ve spent years building and fine-tuning our agency to do feels like kismet. We’re eager to bring our proficiency to an organization that plays a leading role in the great game.”

The relationship brings together Gupta Media’s deep experience in sports marketing with its data-driven approach to audience strategy, media and creative. The agency has developed a specialized set of tools and processes to address data and analytics challenges of sports and live events, including TallyTickets.com, its proprietary ticketing analytics platform that helps teams understand sales trends, forecast demand and make more informed marketing and media decisions. Gupta Media’s experience spans sports, entertainment, premium events, and pop culture, giving the agency a comprehensive understanding of the audience models and fan behaviors that shape the industry.

About the USGA:

The USGA is a mission-based golf organization whose purpose is to unify the golf community through handicapping and grassroots programs; to showcase the game’s best talent through the U.S. Open, U.S. Women’s Open, and 13 other national championships and our museum; to provide unbiased global governance with The R&A through the playing, equipment and Amateur Status rules; and to advance issues important to golf’s future, with a focus on driving sustainability.

About Gupta Media:

Gupta Media, a certified Minority Business Enterprise, is a strategic consultancy at the intersection of creative strategy, digital media, advanced analytics, and performance marketing. We drive growth for professional sports franchises, global tech leaders, DTC brands, major music labels, and other high-profile organizations by building intelligent media plans, best-in-class reporting tools, and custom enterprise technology. Founded 25 years ago by Cornell grad Gogi Gupta, the agency is known for developing new methods of maximizing advertising efficiency in a digital-first world. Harvard Business School’s case study on Gupta Media was taught to all incoming students for three years and is still taught around the globe.

Media Contact

Carly Carioli, Gupta Media, 1 617-682-3733, ccarioli@guptamedia.com, guptamedia.com

View original content:https://www.prweb.com/releases/the-united-states-golf-association-selects-gupta-media-as-paid-media-agency-of-record-302911621.html

SOURCE Gupta Media

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