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AI-powered legal practices surge: Clio’s latest Legal Trends Report reveals major shift

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Report shows AI adoption in law firms skyrocketing from 19% to 79% in just one year, prompting firms to realign their priorities and billing strategies.

AI usage has jumped to 79% of legal professionals, up from 19% in 2023, reshaping legal workSecret shopper study reveals over 50% of law firms ignore client inquiries—a massive opportunity for better client engagementLaw firms are charging 34% more of their cases on a flat-fee basis compared to 2016Law firms are boosting tech spending by 20% annually, with solo practitioners leading with a 56% increase

AUSTIN, Texas, Oct. 7, 2024 /PRNewswire/ – Clio, the world’s leading provider of cloud-based legal technology, has released the ninth edition of the Legal Trends Report, offering exclusive insights into the key trends shaping the legal industry. This year’s report provides  in-depth analyses of AI adoption in the legal industry, the growing use of flat fees, law firm spending priorities as it relates to technology and marketing efforts, and their responsiveness to prospective clients.

“AI has reached the level of adoption the cloud took a decade to obtain, with 79% of lawyers now using AI daily,” said Jack Newton, CEO and Founder of Clio. “This increased efficiency is pushing firms to adopt more flexible billing options, like flat fees, that better align with the value they deliver. While the appetite for AI is promising, our report reveals that many firms still miss crucial growth opportunities by failing to respond to client inquiries promptly. A real advantage lies in improving client engagement, which will help firms stay competitive, deliver superior service, and secure long-term success in the evolving legal market.”

AI adoption is transforming legal practice

The latest report reveals that AI usage in law firms has skyrocketed, with 79% of legal professionals now incorporating AI tools into their daily work—a significant jump from just 19% in 2023. Not only are law firms embracing AI, but clients are increasingly supportive, with 70% either preferring or being neutral toward firms that utilize AI. This acceptance signals a shift in client expectations as AI becomes more mainstream in legal processes.

The steep adoption of AI has the potential to disrupt how lawyers operate the business-side of their firms. Clio’s analysis shows that  up to 74% of hourly billable tasks—such as information gathering and data analysis—could be automated with AI. Law firms should consider moving away from hourly billing in favor of more flexible options like flat fees to preserve profitability while benefiting from the increased efficiencies AI brings to legal workflows. As AI reduces the time spent on billable work, law firms may see a decline in revenue if they continue to rely on hourly billing.

Key highlights to note:

AI could make law firms more effective in working with clients—as a result, they may need to invest more in marketing to attract an increased client pipeline. The ability to handle more clients will require a stronger emphasis on marketing strategies to sustain the workload and grow the business.The number of legal professionals using AI has surged from 19% in 2023 to 79% this year, marking a significant shift in how law firms are integrating AI into their daily operations.Nearly three-quarters of a law firm’s hourly billable tasks are exposed to AI automation, with 81% of legal secretaries’ and administrative assistants’ tasks being automatable, compared to 57% of lawyers’ tasks.

Flat fee billing is on the rise

Flat fee billing has become an increasingly popular option, with law firms charging 34% more of their cases on a flat-fee basis compared to 2016, according to the report. This model is proving to be a more sustainable option as AI adoption accelerates. As AI reduces the time required for many administrative tasks, billing by the hour becomes less practical. Flat fees, on the other hand, enable law firms to capture the value of their services without being limited by time-based billing constraints.

While hourly billing remains predominant in law firms, clients are driving the shift towards flat fees with 71% now preferring to pay a flat fee for their entire case, and 51% favoring flat fees for individual activities. In addition, law firms using flat fees benefit from quicker billing cycles and faster payment collection, as they are five times more likely to send bills—and nearly twice as likely to receive payments—as soon as they complete their work for clients.

By adopting flat fees, law firms not only put themselves more in line with client expectations but also improve cash flow and service delivery, positioning themselves to handle more cases efficiently without compromising on quality.

Law firms increase investment in marketing and technology

Law firms have been steadily increasing their marketing and technology investments, with software spending growing by an average of 20% annually since 2013. This increase has outpaced revenue growth, which has increased steadily at 9% each year. The growing shift in spending towards technology highlights that  as the industry grows, firms increasingly see technology as  integral to their future business.  

The data shows that these investments could be paying off. Firms with above-average productivity—those billing more than the industry average of 33% of their workday, or roughly three hours of billable time per day—are making even larger investments in technology and marketing. These firms spend 12% more on software and 41% more on marketing, leading to a 21% increase in profitability. The data demonstrates a clear link between tech adoption, higher marketing efforts, and overall financial success.

Solo lawyers, while spending the least on software as a percentage of their overall expenses (0.58%), are rapidly accelerating their technology investments. In fact, solo practitioners’ technology spending is growing at a remarkable rate of 56% annually, more than twice the industry average. By comparison, small firms with 2 to 4 lawyers spend 1.77% of their expenses on software, while firms with 5 to 19 employees spend 1.37%, and firms with 20 or more employees spend 1.6%. This rapid adoption by solo practitioners reflects their recognition of technology’s critical role in remaining competitive in an increasingly digital legal landscape.

These investments in technology and marketing not only enhance internal operations but also position firms to attract more clients, increase revenue, and maintain a competitive edge in a modernized legal market.

Secret shopper study reveals that client intake remains a significant challenge

Despite advancements in technology, potential clients still face major hurdles when trying to connect with law firms. A 2024 secret shopper study, building on the findings of the 2019 Legal Trends Report, highlights these persistent challenges. Of the 500 law firms emailed, only 33% responded, a drop from 40% in 2019. Phone inquiries also showed a decline, with only 40% of firms answering calls, compared to 56% in 2019. In total, 48% of law firms were essentially unreachable by phone.

While firms that responded to emails did so promptly—84% within eight hours—just 18% provided clear next steps or cost information, and only 2% referenced similar legal cases as requested by shoppers. Phone interactions fared no better, as only 41% of firms offered rate information, 12% provided cost estimates, and 36% explained the legal process or outlined next steps. These gaps in communication left secret shoppers frustrated, with 73% unlikely to recommend the firms they contacted. However, personal interactions on the phone were more positively received, as 39% of shoppers said they would recommend firms they spoke with directly.

Law firm websites also offer a chance for improvement, as just 30% provide clear guidance on the hiring process, and 14% display pricing information.

Firms that focus on improving their client onboarding experience, like adding online client intake tools, are found to have 50% more incoming potential clients and earn 50% more revenue on average.

“Clients today expect timely responses and clear communication from their law firms, and those firms that prioritize this are seeing outsized gains in both new clients and revenue,” said Joshua Lenon, Lawyer-in-Residence at Clio. “By incorporating an online intake process and using technology thoughtfully, law firms can address these challenges head on, creating a more seamless experience from the very first client interaction.”

Additionally, using technology like chatbots to enhance client engagement offers promising potential. While 51% of clients find chatbots useful for exploring legal options, 67% still prefer having the ability to speak with a human when needed. This balance of technological efficiency with personal connection presents a valuable opportunity for law firms to refine their client intake processes and better meet their expectations.

About the Legal Trends Report

The Legal Trends Report is an ongoing research initiative that tracks key trends in practice management, client expectations, technology adoption, and more across the legal industry. Now in its ninth year, the research draws on data from thousands of legal professionals across North America, offering valuable insights into the emerging trends that are shaping the future of legal practice.

Each year, Clio’s team of research experts expand their efforts to cover new areas of interest, reflecting the rapid shifts in legal technology, client engagement, and law firm operations. Clio’s Legal Trends Report has become a trusted resource for legal professionals, law firm leaders, and industry stakeholders seeking actionable insights to stay ahead in an increasingly competitive and evolving market.

To stay informed of legal industry changes and access the latest report visit clio.com/ltr.

About Clio

Since its inception in 2008, Clio has revolutionized the landscape of legal technology, emerging as the undisputed leader of innovation and integration. By offering advanced yet intuitive legal software, Clio has redefined efficiency and client service, setting the standard for legal professionals across the globe. With an unwavering commitment to groundbreaking innovation and customer success, Clio stands as the preeminent authority in legaltech, continuously pushing the boundaries of the sector’s evolution. Explore the future of legal technology with Clio at  www.clio.com.

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IMDA and Tencent Debut “Beyond the Screen” to Champion Real-World Connection through Digital Play

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The launch is marked by the signing of an agreement between IMDA and Tencent to advance healthy digital habits and safe, responsible use of digital technologies among youths, parents, and families.

SINGAPORE, May 2, 2026 /PRNewswire/ — The Infocomm Media Development Authority (IMDA) and Tencent today jointly launched “Beyond the Screen: Healthy Digital Play”, a new digital wellbeing campaign that encourages healthy digital habits by bringing families into the conversation and strengthening real-world connection through healthy gameplay.

The campaign encourages families to bridge the gap between play and purpose through gaming. It showcases how digital play can foster deeper understanding, facilitate balanced routines, and build stronger connections at home.

“Digital spaces are already a natural part of how young people learn, play, and connect today,” said Mr Murphy Zhao, Country Manager of Tencent Singapore and Head of Tech Group, Tencent Games. “As a company with deep expertise across digital entertainment and communications, we want to play a constructive role by helping families build meaningful digital habits that extend beyond the screen.”

Advancing Family Digital Wellness In Partnership with IMDA

As part of the launch, IMDA and Tencent also signed an agreement to strengthen collaboration on initiatives in digital wellbeing. The agreement was signed by Ms Joanna Lam, Cluster Director for Digital Readiness, IMDA, and Mr Murphy Zhao, Country Manager of Tencent Singapore and Head of Tech Group, Tencent Games. The collaboration builds on Tencent’s ongoing cooperation with IMDA, in support of the national Digital for Life (DfL) movement, focusing on promoting online safety and healthy digital habits among youths, parents, and families.

Tencent will co-develop educational content with IMDA, as well as organise four community outreach activities, reaching out to an estimated 4,000 participants. The company will also commit S$ 25,000, which totals to S$ 50,000 with the government’s dollar-to-dollar matching, to the DfL Fund. The DfL Fund provides support for projects and activities promoting digital inclusion, digital literacy and digital wellness. 

“Ensuring digital wellness is increasingly important, particularly for our children who are digital natives,” said Ms Joanna Lam, Cluster Director for Digital Readiness, IMDA. “Tencent has been a DfL partner since 2022, and I thank them for their continued commitment to the DfL cause. We look forward to deepening our collaboration with Tencent to empower parents and youths with practical guidance to build healthy digital habits and navigate the digital world safely together.”

Leading the Conversation on Healthy Digital Play

The inaugural Singapore launch event was officiated by Ms Jasmin Lau, Minister of State, Ministry of Digital Development and Information, and also hosted social service organisations from Singapore, Malaysia, Thailand, Indonesia, and the Philippines. At the event, families participated in gamified quiz experiences and took home educational materials designed to transform gaming into healthier routines at home. 

The programme also featured a parenting talk that shared practical guidance on utilising games as a bridge for conversation at home. The session highlighted how, when guided by constructive routines, gaming can support the development of soft skills such as communication, teamwork, strategic thinking, and persistence.

During the event’s expert insights session, Mr Narasimman S/O Tivasiha Mani, psychotherapist and co-founder of local youth charity Impart, said, “Healthy gaming is not built through one-off rules. It grows through rapport, shared understanding, and everyday conversations. Through a collaborative process between educators, families, and the wider community, it becomes easier to set shared expectations and support balanced habits that carry beyond the screen.”

Building a Scalable Digital Wellbeing Framework for Southeast Asia

While digital habits may look different across the region, the underlying need is the same — helping families build healthier, more confident relationships with the digital world.

“Beyond the Screen” is part of Tencent’s broader commitment to fostering intentional digital play, equipping youths, parents, and educators with practical resources to build balanced routines, encourage respectful interactions, and strengthen open communication at home.

Insights from the Singapore launch will inform the rollout of the campaign across Southeast Asia in 2026, with local adaptations to meet the needs of diverse communities in the region.

About Digital for Life Movement

A Digital Future for All – In our increasingly digital world, everyone can play a part to help create a more inclusive digital future.

The Digital for Life (DfL) national movement, launched on 8 February 2021, aims to galvanise the community across the 3Ps (Private, Public and People) to help Singaporeans embrace digital as a lifelong pursuit and enrich lives through digital technology.

The DfL fund was also set up to support projects and activities promoting digital inclusion, digital literacy and digital wellness. Learn more about the DfL movement at digitalforlife.gov.sg.

About Infocomm Media Development Authority

The Infocomm Media Development Authority (IMDA) leads Singapore’s digital transformation by developing a vibrant digital economy and an inclusive digital society. As Architects of Singapore’s Digital Future, we foster growth in Infocomm Technology and Media sectors in concert with progressive regulations, harnessing frontier technologies, and developing local talent and digital infrastructure ecosystems to establish Singapore as a digital metropolis.

For more news and information, visit www.imda.gov.sg or follow IMDA on LinkedIn (IMDAsg), Facebook (IMDAsg) and Instagram (@imdasg).

About Tencent 

Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life of people around the world. Our communication and social services connect more than one billion people around the world, helping them to keep in touch with friends and family, access transportation, pay for daily necessities, and even be entertained. Our financial technology business covers payment, credit, wealth management and insurance sectors, as we support our partners’ business growth and assist their digital upgrade through FinTech and other enterprise services. We also publish some of the world’s most popular video games and other high-quality digital content, enriching interactive entertainment experiences for people around the globe. Tencent was founded in Shenzhen, China, in 1998, and has been listed on the Main Board of the Stock Exchange of Hong Kong since 2004.

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SOURCE IMDA; Tencent

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Does Your Building Have Fire Sprinklers?

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Fast Guard Service alerts real estate owners and property managers: 2026 fire code updates to NFPA 25 will significantly affect sprinkler system compliance requirements — and insurance implications could not be more serious.

SAN JOSE, Calif., May 2, 2026 /PRNewswire/ — Fast Guard Service, one of the nation’s leading providers of licensed fire watch and security guard services, is urging commercial and residential property owners to take immediate stock of their fire sprinkler systems as sweeping 2026 updates to NFPA 25 — the national standard governing water-based fire protection system inspection, testing, and maintenance — take effect across the country.

The timing could not be more consequential. Private insurers are exiting fire-risk markets at an accelerating pace, dropping policyholders and limiting coverage in states from California to Florida. In this environment, a sprinkler system that fails a compliance check is no longer a routine maintenance issue. It is a potential grounds for claim denial or policy cancellation.

The 2026 edition of NFPA 25 introduces several changes property owners must act on now. Fire pump failures are formally classified as system impairments requiring immediate response. Supervisory valve testing moves to a semiannual schedule. Annual internal inspections are now mandatory for all dry, preaction, and deluge valves. And where corrosion-control technology has been used to justify smaller pipe sizes, ongoing maintenance of that equipment is now a codified legal obligation — not a recommendation.

Critically, any sprinkler system impairment — whether triggered by repair, renovation, freeze damage, or a compliance-driven upgrade — legally requires a certified fire watch for the duration of the outage under NFPA 1, NFPA 101, and local fire authority mandates. This is a condition of occupancy, not an option.

“The 2026 code updates will send a wave of sprinkler systems into inspection and repair cycles,” said a spokesperson for Fast Guard Service. “Every one of those impairment windows requires a fire watch on-site. We are prepared to be there.”

Fast Guard Service deploys certified fire watch personnel 24 hours a day, 7 days a week, anywhere in the United States — typically within hours of a client’s call. Guards conduct continuous patrols, maintain documentation accepted by insurers and code enforcement authorities, and coordinate directly with fire departments when needed.

Property owners who are unsure whether their sprinkler systems meet 2026 NFPA 25 requirements are encouraged to contact Fast Guard Service for guidance.

Founded in August 2013 and headquartered in Hollywood, Florida, Fast Guard Service is a fully licensed, bonded, and insured private security company operating in all 50 states. The company specializes in armed and unarmed security guards, fire watch services, executive protection, mobile surveillance, event security, and emergency response. Fast Guard Service is trusted by Fortune 500 companies, government entities, healthcare systems, commercial developers, and private clients nationwide.

All operations are tracked through the proprietary Fast Guard App, providing clients with real-time GPS reporting, live guard location updates, and digital incident documentation.

For an instant quote or same-day service, visit www.fastguardservice.com or call (844) 254-8273.

Press Release Service provided by 24-7PressRelease.com.

View original content:https://www.prnewswire.com/news-releases/does-your-building-have-fire-sprinklers-302760491.html

SOURCE Fast Guard Service

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First Online Conversations Are Changing in 2026, According to New Secretmeet Research

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New research from Secretmeet reveals that the classic “Hey” opener is dying out — and the way people initiate connections online in 2026 looks nothing like it did just three years ago.

GIBRALTAR, May 2, 2026 /PRNewswire-PRWeb/ — People are rethinking the first move. Not just what to say, but when to say it, how long to make it, and what emotional tone to lead with. Across the board, data from Secretmeet’s latest research study shows a clear shift in how online conversations begin in 2026.

The single-word opener? Largely gone. The copy-paste compliment? People spot it instantly. Secretmeet noted that what’s replacing them is more interesting — and more human.

The Death of the One-Word Opener

For years, “Hey,” “Hi,” and “Hello 👋” dominated opening messages on dating platforms. They required no effort and, accordingly, generated little response. According to data published by the Journal of Computer-Mediated Communication, conversational openers that include a specific reference to the recipient’s profile generate significantly higher response rates than generic greetings.

Secretmeet’s research confirms the trend is accelerating. In 2026, users who open with a question — particularly one tied to something specific in a profile — see measurably stronger engagement in the first exchange. The bar for a “good” first message has risen.

This doesn’t mean people need to write an essay. Short still works. But purposeful short beats lazy short every time.

One of the more striking findings from Secretmeet: wit is winning. Openers with a light, humorous tone — a playful observation, a self-aware joke, a clever hypothetical — are outperforming earnest, serious introductions in early conversation engagement.

The Timing Shift Nobody Expected

When people send that first message matters more than most realize. In a Secretmeet review of activity trends, data points to a notable behavioral change: users in 2026 are increasingly active during morning hours — particularly between 7 a.m. and 9 a.m. — a window that was almost entirely quiet just a few years ago.

Evening hours still dominate overall volume. But morning messages show a disproportionately high response rate. The theory? People checking their phones with coffee and no agenda are more present, less distracted, and more open to genuine interaction than those scrolling at midnight.

It’s a small tactical insight with a surprisingly large emotional implication: presence matters more than timing, and mornings are when people show up fully. Secretmeet’s data makes that case clearly.

What This Means for How We Connect

The bigger picture here isn’t about tactics. It’s about expectations. People arriving at online dating platforms in 2026 want something more immediate and more genuine than they did in 2020. The pandemic years accelerated a kind of emotional directness online — and that hasn’t reversed.

People want to feel seen in a first message. They want to laugh. They want a reason to respond. A Secretmeet review of first-message engagement data suggests that users are increasingly capable of signaling — and detecting — authentic intent right from the very first line.

The opening message has always mattered. What’s changed is how clearly people understand that now.

About Secretmeet

Secretmeet is an online dating platform built around one straightforward idea: conversations should feel good. Not stressful, not performative — genuinely enjoyable. The platform is designed for people who want warmth, a little wit, and the kind of back-and-forth that actually goes somewhere. Whether you’re looking for something serious or just a spark of something new, Secretmeet reviews its features continuously to ensure that the first message has a real chance of turning into something worth remembering.

Media Contact

Alice Ross, Secretmeet, 1 14844760121, smm@secretmeet.com, https://secretmeet.com/

View original content:https://www.prweb.com/releases/first-online-conversations-are-changing-in-2026-according-to-new-secretmeet-research-302759958.html

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