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Customer Analytics Applications Market size is set to grow by USD 16.73 billion from 2024-2028, increasing number of social media users to boost the revenue- Technavio

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NEW YORK, Oct. 9, 2024 /PRNewswire/ — Report on how AI is driving market transformation – The Global Customer Analytics Applications Market  size is estimated to grow by USD 16.73 billion from 2024-2028, according to Technavio. The market is estimated to grow at a CAGR of  17.58%  during the forecast period. Increasing number of social media users is driving market growth, with a trend towards advancements in technology in customer analytics applications. However, rise in data privacy and security concerns  poses a challenge – Key market players include Adobe Inc., Alphabet Inc., Alteryx Inc., Exigent Group Ltd., International Business Machines Corp., LatentView Analytics, Microsoft Corp., Oracle Corp., QlikTech international AB, Qualtrics LLC, Salesforce Inc., SAP SE, SAS Institute Inc., Sisense Ltd., Tata Consultancy Services Ltd., Telefonaktiebolaget LM Ericsson, Teradata Corp., Thales Group, TikaMobile Inc., and Zoho Corp. Pvt. Ltd..

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Forecast period

2024-2028

Base Year

2023

Historic Data

2018 – 2022

Segment Covered

Deployment (On-premises and Cloud-based), End-user (Retail, BFSI, Telecom and IT, Healthcare, and Others), and Geography (North America, Europe, APAC, South America, and Middle East and Africa)

Region Covered

North America, Europe, APAC, South America, and Middle East and Africa

Key companies profiled

Adobe Inc., Alphabet Inc., Alteryx Inc., Exigent Group Ltd., International Business Machines Corp., LatentView Analytics, Microsoft Corp., Oracle Corp., QlikTech international AB, Qualtrics LLC, Salesforce Inc., SAP SE, SAS Institute Inc., Sisense Ltd., Tata Consultancy Services Ltd., Telefonaktiebolaget LM Ericsson, Teradata Corp., Thales Group, TikaMobile Inc., and Zoho Corp. Pvt. Ltd.

Key Market Trends Fueling Growth

Artificial Intelligence (AI) and Machine Learning (ML) technologies have transformed customer analytics, enabling businesses to gain deeper insights into customer behavior and preferences. One of the key applications of AI and ML in customer analytics is the use of chatbots. These AI-powered virtual assistants interact with customers in real-time, answering queries and providing personalized recommendations. Through Machine Learning algorithms, chatbots learn from past conversations and improve responses over time, enhancing customer satisfaction and providing valuable insights into customer preferences. Moreover, AI and ML have significantly improved predictive analytics capabilities. By analyzing vast amounts of customer data, algorithms identify patterns and trends, enabling businesses to anticipate customer needs, optimize marketing strategies, and develop targeted promotional campaigns. Sentiment analysis is another notable application of AI and ML in customer analytics. Algorithms analyze customer feedback, social media posts, and online reviews to gain insights into customer sentiments and opinions. This information allows businesses to understand customer satisfaction levels, identify areas of improvement, and make necessary changes to enhance customer experience. Furthermore, AI and ML have played a crucial role in fraud detection and prevention. By analyzing transactional data and behavioral patterns, algorithms identify unusual activities that may indicate fraud, helping businesses protect themselves and their customers from potential financial losses. Additionally, AI and ML have enhanced customer segmentation capabilities. Clustering algorithms group customers based on their similarities, enabling businesses to create targeted marketing campaigns for specific segments. This allows businesses to personalize their messages and offers, resulting in higher customer engagement and conversion rates. Overall, the utilization of AI and ML in customer analytics is expected to drive market growth during the forecast period, as businesses increasingly rely on these technologies to gain valuable insights into customer behavior and preferences, improve customer experience, and optimize marketing strategies. 

Customer Analytics is a crucial aspect of modern business, helping companies understand customer behavior and preferences to drive growth. Three trailblazers in this space are Clarity Insight, Amperity, and Tableau, offering cloud-based solutions for commerce and e-commerce businesses. Social media analytics and data from online purchasing are key inputs for these platforms. Customer Data Platforms like Motionlogic, T-Systems, and Repeat Purchases process and model data to identify trends and patterns, enabling personalized communications. Data security and privacy concerns are addressed through advanced analytic models and computing capacity. Banks and telecoms also leverage customer analytics using data mining, semantic analysis, and neural networks. Skilled professionals employ multivariate statistics and machine learning to gain insights. Cloud deployment modes like Experience Cloud and business process automation are popular. Key players include Mixpanel, Manthan System, Second Measure, Absolute Data, Neustar, NICE Systems, Segment, and Calibremind. These tools help businesses optimize repeat purchases, product management, and marketing efforts. 

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Market Challenges

The increasing importance of data privacy and security has significantly impacted the customer analytics applications market. With consumers becoming more cautious about sharing their personal information, businesses must comply with stringent data privacy regulations such as GDPR and CCPA. To do so, they must invest in data security measures like encryption, access controls, and regular security audits. Transparency in data collection and usage practices is also crucial, as companies must provide clear opt-out options for consumers. Neglecting data privacy can lead to severe legal, financial, and reputational consequences. As a result, data security and privacy protection are vital priorities for businesses in the customer analytics applications market, which may influence market growth during the forecast period.Customer Analytics Applications Market: Overcoming Challenges in Data-Driven Businesses The Customer Analytics Applications Market is thriving as businesses seek to gain insights from their customer data. Clarity Insight, Amperity, Tableau, and others lead the way as trailblazers in this space. Commerce, internet retail, and e-commerce industries are major adopters, focusing on personalized communications, repeat purchases, and online purchasing trends. Cloud-based solutions, including Motionlogic, T-Systems, and Experience Cloud, offer scalability and flexibility. Social media analytics and data mining are essential for understanding customer behavior. Data security and privacy concerns are addressed by data models, processing apps, and skilled professionals. Banks and telecoms also leverage customer analytics for product management and business process automation. Data mining, semantic analysis, neural networks, and multivariate statistics help uncover valuable insights. AI and machine learning enable predictive analytics. Challenges include computing capacity, analytic models, data security, privacy concerns, and the need for skilled professionals. Market players like Mixpanel, Manthan System, Second Measure, Absolute Data, Customer Analytics, Neustar, NICE Systems, Segment, and Calibremind are addressing these challenges with innovative solutions.

Insights into how AI is reshaping industries and driving growth- Download a Sample Report

Segment Overview 

This customer analytics applications market report extensively covers market segmentation by

Deployment 1.1 On-premises1.2 Cloud-basedEnd-user 2.1 Retail2.2 BFSI2.3 Telecom and IT2.4 Healthcare2.5 OthersGeography 3.1 North America3.2 Europe3.3 APAC3.4 South America3.5 Middle East and Africa

1.1 On-premises-  The on-premises segment is experiencing notable growth in the global customer analytics applications market. On-premises customer analytics applications are installed and operated on the organization’s infrastructure, offering advantages such as increased data security, greater control over the analytics process, and the ability to customize the application to specific needs. Retailers, in particular, benefit from on-premises solutions for their loyalty programs. By processing customer data in real-time, they can make informed decisions about pricing, promotions, and product offerings. On-premises solutions provide retailers with complete control over their data, allowing for advanced security measures and integration with internal systems. Additionally, on-premises customer analytics applications enable organizations to have full control over the analytics process, including data collection methods, metrics, and analysis. These advantages are expected to fuel the demand for on-premises customer analytics applications, driving market growth during the forecast period.

Download complimentary Sample Report to gain insights into AI’s impact on market dynamics, emerging trends, and future opportunities- including forecast (2024-2028) and historic data (2018 – 2022) 

Research Analysis

The Customer Analytics Applications Market is experiencing significant growth due to the increasing importance of understanding customer behavior and preferences. Artificial Intelligence (AI) and Machine Learning (ML) technologies are driving business process automation in this domain, enabling real-time insights from vast amounts of data. The market offers both cloud deployment modes and on-premises solutions, catering to various business needs. Key features include product management, Mixpanel for user behavior analytics, Manthan System and Second Measure for advanced analytics, and Cloud-based solutions from Motionlogic, among others. Social Media Analytics plays a crucial role in this market, particularly in Internet Retail and E-commerce sectors. Data Platforms provide personalized communications, online purchasing trends, and Telecoms data analysis. Data mining, semantic analysis, neural networks, and multivariate statistics are essential techniques used. Skilled professionals are in high demand to ensure data security and privacy concerns are addressed in the Experience Cloud era.

Market Research Overview

The Customer Analytics Applications market is experiencing significant growth due to the increasing importance of understanding customer behavior and preferences. Artificial Intelligence (AI) and Machine Learning (ML) technologies are driving business process automation in this domain, with Cloud deployment mode gaining popularity over on-premises solutions. Product management teams leverage tools like Mixpanel, Manthan System, Second Measure, Absolute Data, and others to gain insights from customer data. Trailblazers in this market include Neustar, NICE Systems, Segment, Calibremind, Clarity Insight, Amperity, Tableau, and more. The market caters to various industries, including commerce, Internet Retail, and E-commerce, providing personalized communications, online purchasing trends, and repeat purchases analysis. Cloud-based solutions dominate the market, offering scalability, flexibility, and real-time analytics. Social Media Analytics is a crucial aspect, with data mining, semantic analysis, neural networks, and multivariate statistics employed to gain valuable insights. Skilled professionals are in high demand to manage data security and privacy concerns, ensuring a seamless Experience Cloud for businesses and their customers.

Table of Contents:

1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation

DeploymentOn-premisesCloud-basedEnd-userRetailBFSITelecom And ITHealthcareOthersGeographyNorth AmericaEuropeAPACSouth AmericaMiddle East And Africa

7 Customer Landscape
8 Geographic Landscape
9 Drivers, Challenges, and Trends
10 Company Landscape
11 Company Analysis
12 Appendix

About Technavio

Technavio is a leading global technology research and advisory company. Their research and analysis focuses on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions.

With over 500 specialized analysts, Technavio’s report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio’s comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.

Contacts

Technavio Research
Jesse Maida
Media & Marketing Executive
US: +1 844 364 1100
UK: +44 203 893 3200
Email: media@technavio.com
Website: www.technavio.com/

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SOURCE Technavio

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New ProEssentials v11: Native WinUI Charting Library, 100M Points in 15ms, Following Microsoft’s Vision for True Native Swap-Chain Rendering

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30 years of evolution in native C++ rendering that bypasses the managed XAML layer entirely and renders straight on the GPU via Direct3D compute shaders, in native x64 and ARM64, ready for Microsoft’s Windows on Arm and Copilot+ PCs. A fresh pass of 100M new data points renders to screen in ~65ms. The same engine powers WinUI, WPF, WinForms, MFC, and C++ from one codebase, with .NET 10 — built for real-time scientific, engineering, and financial data.

DALLAS, July 26, 2026 /PRNewswire/ — Gigasoft has released ProEssentials v11, bringing its 30-year native C++ charting engine to WinUI. Every other WinUI chart today renders through managed XAML — ProEssentials renders directly to a Direct3D composition swap chain, the native path Microsoft built WinUI around. The result: 100 million data points re-rendered in roughly 15ms, a fully fresh 100M-point frame on screen in about 65ms.

v11 also ships a native ARM64 engine, ProEssentials runs native on Microsoft’s Windows on Arm and Copilot+ PCs. .NET 10 arrives across the WinUI, WPF, and WinForms interfaces, with Direct3D compute shaders doing the heavy lifting on every architecture. A side-by-side native WinUI chart performance comparison against the major vendors is published on gigasoft.com.

The engine underneath is the same native C++ core Gigasoft has refined since 1993 — deliberately kept native behind a thin .NET wrapper, never rewritten in managed code. One engine drives WinUI, WPF, WinForms, MFC, and C++, so a chart moves between frameworks by changing the control type, not the charting code. Don’t take the numbers on faith — clone the open-source 100M-point WinUI demo and benchmark it on your own hardware.

“ProEssentials is the undisputed heavyweight of Windows desktop charting. Version 11 brings its three-decade native C++ engine to WinUI 3, native ARM64, and .NET 10. We’re proud to ship the world’s first charting component to faithfully deliver on Microsoft’s goal for WinUI as the modern, native, performant interface — presenting directly through a composition swap chain instead of a managed XAML layer,” said Robert Dede, founder of Gigasoft.

ProEssentials is not only for shipping products. It is the tool engineers reach for on their own side projects — R&D experiments, rapid prototypes, proof-of-concept demos, test-and-measurement utilities, internal data analysis, and the one-off tools engineering firms are always building. Any company serious about engineering will find countless uses for it, and with v11’s AI charting code assistance many of those ideas become working applications in a few hours. Licensing is perpetual and royalty-free, generous for multi-developer teams — worth putting in front of your CTO, CIO, and Chief AI Officer. A no-hassle evaluation download is available at gigasoft.com.

Contact:
Robert Dede, BSEE, Founder
Gigasoft, Inc.
***@gigasoft.com

Photo(s):
https://www.prlog.org/13152577

Press release distributed by PRLog

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SOURCE Gigasoft, Inc.

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Global Times: Here Come China’s ‘next new three’: AI, robotics and innovative drugs spearhead a new round of industrial upgrading

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BEIJING, July 26, 2026 /PRNewswire/ — From four-legged inspection robots operating in European nuclear power plants to automatic coffee-making robotic arms serving travelers at airports and transit hubs around the globe and smart AI systems supporting local Chinese teaching in Thai schools, these varied overseas applications offer a vivid snapshot of how China’s “next new three” industries are expanding globally.

Labeled the “next new three,” AI, robotics and innovative drugs represent China’s new core strategic industries and fresh economic growth engines. Their rise marks a major upgrade in China’s industrial and export model. More importantly, this industrial shift is delivering open, inclusive and innovative solutions to support global industrial upgrading and shared development, experts said.

From ‘old three’ to ‘next new three’ 

For decades, China established its global manufacturing foothold by leveraging its labor-cost advantages, with apparel, furniture and home appliances becoming the iconic “old three” of Chinese exports.

In recent years, the export portfolio has undergone a remarkable green and tech transformation. Electric vehicles (EVs), lithium batteries and photovoltaic products, known as the “new three,” have become the backbone of China’s export growth.

Recent industry data demonstrates the strong growth potential of the “next new three” tech sectors: AI, robotics and innovative drugs.

Statistics from global AI platform OpenRouter show that domestic large models registered 36.11 trillion token calls in the week of July 13 to 19, a month-on-month increase of 30.93 percent, with growth sustained for eight straight weeks, according to the People’s Daily.

In the first half of the year, the country’s robotics exports reached 6.29 billion yuan ($929 million), covering 141 countries and regions with the exports of high-end surgical robots recording a striking 3.3-fold year-on-year increase. 

Meanwhile, China’s innovative pharmaceutical sector has gained strong global influence, with outbound technology licensing transactions hitting $110 billion in the first six months of the year. Chinese pharmaceutical companies accounted for eight of the world’s top 10 pharmaceutical licensing deals.

Wang Peng, a research fellow at the Beijing Academy of Social Sciences, told the Global Times on Sunday that the rise of the “next new three” represents China’s industrial shift from exporting manufacturing capacity to exporting high-end innovation.

Competition now centers on original research, core underlying technologies and related services rather than production volume and costs, Wang said.

He noted that these industries help Chinese businesses move up the value chain from assembly processing to research and development, technical services and standard-setting, strengthening China’s position in global industrial chains. 

Mirroring this trend, from January to May this year, China’s total services trade volume rose 6 percent year-on-year, while the services trade deficit narrowed by around 20 percent. Exports of knowledge-intensive services surged 12.2 percent, highlighting the continuous improvement of China’s services export competitiveness and the optimized structure of foreign trade, according to the People’s Daily.

While the “new three” underpin China’s foreign trade fundamentals, the “next new three” seize the commanding heights of future industries. Jointly, they shore up China’s long-term economic competitiveness and inject sustained impetus into high-quality growth, Wang said.

Inclusive technological progress

China’s high-quality exports of products and services have contributed to more inclusive technological progress to the global market, reflecting Chinese enterprises’ core strengths in independent technological research, business model innovation and the ability to integrate global resources, as well as China’s commitment to driving global development and benefiting humanity through technological openness.

Chinese startup DEEP Robotics told the Global Times that its quadruped robot intelligent inspection solution has been officially deployed at Switzerland’s Leibstadt Nuclear Power Plant, the largest and highest-output nuclear facility in the European country, providing a Chinese solution for the digital and intelligent upgrading of nuclear power operations and maintenance across Europe.

The quadruped robot can replace human workers to access high-risk areas, perform precise operations and conduct high-frequency regular autonomous inspections 24/7, fundamentally cutting safety risks for on-site maintenance staff. It can also move flexibly through narrow corridors and gaps between dense equipment, covering all key inspection points and significantly reducing monitoring blind spots that traditional inspection devices cannot reach, the firm said.

Chinese robotic firm DoBot told the Global Times that in the commercial services sector, coffee robots equipped with its Nova series collaborative robotic arms have been operating stably in more than 20 types of venues including airports, high-speed railway stations and shopping malls globally, with a track record of producing hundreds of thousands of cups without reported malfunctions.

Overseas landmark applications include unattended Coca-Cola beverage stations along the Mediterranean coast, mobile coffee kiosks in the United Arab Emirates that serve a drink within 45 seconds, and self-operated food trucks deployed in shopping malls in Singapore, the company said.

Chinese AI company iFLYTEK said that its AI-powered intelligent teaching system has helped expand Chinese language learning worldwide and supported the digital development of Chinese education in overseas markets. 

Since a Thai middle school adopted iFLYTEK’s AI-powered intelligent Chinese teaching system in 2025, the technology has acted as a supplementary teaching solution amid growing local demand for Chinese learning and a shortage of qualified language instructors. It has greatly expanded students’ practice opportunities: On average, learners now speak Chinese 12 times per session, compared with only twice in regular classes, Xie Fei, director of iFLYTEK’s Global Chinese Learning Platform, said on Sunday.

From industrial robots to boost production efficiency for local factories to AI algorithms that improve local smart ecosystems, China’s “next new three” allow countries at all development levels to access benefits from advanced technologies and narrow the global digital divide, Wang said.

By building a sound global industrial network and rolling out customized technology solutions tailored to local conditions, these technological exports help recipient countries nurture their own industrial capacities and climb up the value chain to move higher up the industrial value chain. In the long run, such efforts will drive the global industrial system toward greater diversification and more balanced development, Wang noted.

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SOURCE Global Times

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KuCoin Marks Ninth Anniversary at Tomorrowland Belgium, Honoring Nine Years of Industry Progress Beyond the Signal

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PROVIDENCIALES, Turks and Caicos Islands, July 26, 2026 /PRNewswire/ — On the day of its ninth anniversary, KuCoin welcomed global partners, institutional clients, ecosystem builders and media representatives to the “On Cloud 9 Skybox Experience,” an exclusive celebration at the Tomorrowland Belgium Skybox. Overlooking Tomorrowland’s iconic Mainstage, guests gathered throughout an unforgettable evening as world-renowned artists including Nicky Romero, Alok, Steve Angello and Hardwell delivered performances that brought together people from around the world. Against this backdrop of music, culture and global connection, KuCoin celebrated not only its own nine-year journey, but also the remarkable progress the digital asset industry has achieved together.

The experience formed part of KuCoin’s broader ninth-anniversary campaign, “Beyond the Signal,” reflecting the company’s belief that the industry’s future will be shaped not by short-term market movements alone, but by the trust, innovation and infrastructure that enable lasting progress. Bringing this vision to life in an elevated festival setting, the evening offered guests an opportunity to reflect on nine years of shared growth, collaboration and resilience, while looking ahead together to the next chapter of digital assets.

Against the backdrop of Tomorrowland’s iconic Mainstage, the exclusive Skybox experience with signature champagne rituals brought KuCoin and its guests together to reflect on and celebrate the milestones that have shaped its nine-year journey. From expanding access to digital assets and navigating multiple market cycles to strengthening security and compliance, supporting institutional participation, and advancing innovation across payments, AI and Web3, these milestones also reflected the broader evolution of the digital asset industry toward greater maturity.

The moment celebrated not only how far KuCoin has come, but also the progress the industry has made together. Over the past nine years, markets have risen and fallen, and technologies have continued to evolve. Yet lasting progress has always been driven by the builders, developers, partners and communities working together to create enduring value. That is the idea behind Beyond the Signal.

“Ninth anniversaries are often measured in years. We prefer to measure ours in trust,” said BC Wong, CEO of KuCoin. “The greatest achievement of the past nine years has not been our growth alone, but the confidence our users, partners and community have continued to place in us. Trust is the infrastructure that enables innovation, adoption and long-term progress. As we enter our next decade, we remain committed to building secure, compliant and trusted digital asset infrastructure together with our partners worldwide.”

The celebration also highlighted KuCoin’s expanding partnership with Tomorrowland as the festival’s Exclusive Crypto Exchange and Payments Partner for Tomorrowland Winter and Tomorrowland Belgium 2026–2028. Bringing together one of the world’s most influential cultural events with trusted digital infrastructure, the partnership reflects a shared vision of connecting people across borders and creating meaningful real-world experiences through technology, payments and community. For KuCoin, Tomorrowland is more than a global music festival—it represents the openness, diversity and global community that have always been at the heart of crypto.

Nine years ago, KuCoin set out to make digital assets accessible to more people around the world. Today, its mission has evolved beyond access to helping build the trusted infrastructure that will support the future of digital finance. Beyond music, beyond the celebration and beyond the signal, KuCoin’s ninth anniversary was not only a milestone for the company, but a celebration of how far the industry has come together—and a commitment to building what comes next.

About KuCoin

Founded in 2017, KuCoin is a leading global crypto platform built on trust and security, serving over 45 million users across 200+ countries and regions. Known for its reliability and user-first approach, the platform combines advanced technology, deep liquidity, and strong security safeguards to deliver a seamless trading experience. KuCoin provides access to 1,500+ digital assets through a broad product suite and remains committed to building transparent, compliant, and user-centric digital asset infrastructure for the future of finance, backed by SOC 2 Type II, ISO/IEC 27001:2022, and ISO/IEC 27701:2019 Certifications. In recent years, we have built a strong global compliance foundation, marked by key milestones including AUSTRAC registration in Australia, a MiCA license in Europe, and regulatory progress in other markets.

Learn more at www.kucoin.com.

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SOURCE KuCoin

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