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Konecta and Google Cloud Forge Strategic Alliance to Drive AI-Enabled Innovation in Customer Experience

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Partnership includes the enhancement of Konecta’s Digital Unit with Google Cloud’s Customer Engagement Suite and Generative AI solutions

500 Konecta engineers certified on Google Cloud technology

Konecta moving to Google Workspace for improved collaboration and productivity for its 100,000-person workforce

MADRID, Nov. 4, 2024 /PRNewswire/ — Konecta, a global leader in customer experience (CX) and digital services, and Google Cloud today announced a three-year strategic partnership. This alliance strengthens Konecta’s leadership in delivering innovative customer experience solutions powered by AI, automation, and cloud technologies.

This collaboration will see Konecta transition its 100,000-person workforce to Google Workspace,  enhancing collaboration and productivity across its global teams. As a certified Google Cloud partner, Konecta will deploy Google Cloud’s Customer Engagement Suite to its own clients to enhance their customer service operations. In addition, through this partnership, up to 500 Konecta engineers will be certified in Google Cloud technologies, helping drive the development and implementation of next-generation AI solutions for clients.

By integrating Google Cloud’s AI capabilities into its offerings, Konecta will enhance its CX services, helping businesses automate customer interactions, build and deploy AI agents using Vertex AI, and deliver more personalized experiences.

Key benefits of the three-year partnership include:

AI-driven Digital Unit and enhanced CX solutions

The partnership accelerates the growth of Konecta’s AI-powered Digital BU, which is dedicated to delivering cutting-edge CX and Contact Center as a Service solutions (CCaS). Konecta and Google Cloud will collaborate on go-to-market (GTM) initiatives to introduce AI-driven services that improve customer satisfaction, automate routine tasks, and enhance operational efficiency.

Advanced CX offerings with AI and CCaS integration

Konecta will integrate AI and CCaS technologies into its CX offerings, enabling businesses to leverage automated customer service solutions, AI agents, and personalized communication platforms. These advanced solutions will transform how businesses manage customer interactions, improving outcomes and satisfaction.

Certified expertise in Google Cloud technologies

With up to 500 engineers certified in Google Cloud technologies, Konecta will bring a new level of technical expertise to its clients, ensuring seamless implementation of AI and CCaS solutions. This certification further solidifies Konecta’s position as a trusted provider of AI and cloud-based customer service solutions.

Workplace modernization and global scalability:

Over the next three years, Konecta will migrate its internal communications environment from 30,000 today to more than 100,000 employees in the future using Google Workspace, enhancing collaboration, security, and productivity across global teams. This transformation will enable Konecta’s workforce to better serve clients by delivering faster, more agile responses to customer needs.

Nourdine Bihmane, CEO of Konecta, said:

“This partnership with Google Cloud allows us to significantly enhance our customer experience solutions with GenAI and automation. As a Google Cloud-certified provider, we are empowering our teams with the tools and knowledge to deliver more personalized, efficient, and intelligent customer service operations. This is a critical step in our mission to lead the industry in AI-powered experience.”

Tara Brady, President, Google Cloud EMEA, said:

“Consumers today demand faster, more informed, and more tailored interactions with the brands they trust. Our strategic alliance with Konecta will empower its clients to provide superior customer service experiences and expedite their digital transformation. Together, we’re helping businesses harness the power of AI to achieve meaningful business results.”

About Konecta
Konecta is a leading innovative global service provider in customer management business process outsourcing, with 130,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of approximately €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.

About Google Cloud
Google Cloud is the new way to the cloud, providing AI, infrastructure, developer, data, security, and collaboration tools built for today and tomorrow. Google Cloud offers a powerful, fully integrated and optimized AI stack with its own planet-scale infrastructure, custom-built chips, generative AI models and development platform, as well as AI-powered applications, to help organizations transform. Customers in more than 200 countries and territories turn to Google Cloud as their trusted technology partner. 

 

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Citi Singapore receives dual award recognition from FinanceAsia and Forbes

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Citi named Best International Bank and Best International Investment Bank in Singapore by FinanceAsia for the second year in a rowCiti ranked as #1 in Singapore among Forbes World’s Best Banks 2026

SINGAPORE, April 27, 2026 /PRNewswire/ — Citi Singapore today announced that it was conferred awards by both FinanceAsia and Forbes, underscoring its leading position in the financial industry.

The bank won multiple accolades from FinanceAsia, including ‘Best International Bank’ and ‘Best International Investment Bank’ in Singapore for the second year running. It was also ranked first in Singapore amongst Forbes World’s Best Banks 2026.

FinanceAsia Awards 2026

FinanceAsia, a leading Hong Kong-based financial publication reporting on Asia Pacific’s financial and capital markets, recognized Citi’s strong financial performance, as well as its commitment to client service and innovation across various segments of its institutional and wealth management businesses in Singapore.

Besides the ‘Best International Bank’ and ‘Best International Investment Bank’ awards, Citi also won ‘Best International ECM House’ and ‘Best International M&A House’ in Singapore.

“We are incredibly honored to receive these significant recognitions from FinanceAsia and Forbes,” said Lee Lung Nien, Citi Country Officer for Singapore. “These awards are a testament to the dedication and hard work of our teams, who consistently strive to deliver exceptional value and service to our clients. Singapore remains a critical hub for Citi, and these accolades reinforce our strategy and commitment to driving growth and innovation in this market.”

Forbes World’s Best Banks 2026

Citi’s #1 ranking in Singapore in the prestigious Forbes World’s Best Banks 2026 list is based on a comprehensive survey conducted by Forbes and Statista. Over 50,000 consumers from 34 countries were engaged for this survey in 17 different languages.

Survey participants evaluated banks where they currently have a checking or savings account (within the last three years), or that they knew through family or friends. They shared how satisfied they were with each bank and whether they would recommend it to others, then rated each on trustworthiness, terms and conditions, digital services, customer service and financial advice.

Yeo Wenxian, Head of Wealth for Asia South, said “We are honored to be recognized by FinanceAsia and Forbes. The accolades are a powerful affirmation of the trust our clients place in us and the unwavering commitment of our teams. The awards fuel our determination to keep raising the bar, serving with excellence, and delivering wealth management experiences centered on our clients’ needs.”

These awards reflect Citi Singapore’s robust performance, strategic initiatives, and client-centric approach, solidifying its reputation as a pre-eminent financial partner in the region.

About Citi 
Citi is a preeminent banking partner for institutions with cross-border needs, a global leader in wealth management and a valued personal bank in its home market of the United States. Citi does business in more than 180 countries and jurisdictions, providing corporations, governments, investors, institutions and individuals with a broad range of financial products and services.

Additional information may be found at www.citigroup.com | X: @Citi | LinkedIn: www.linkedin.com/company/citi | YouTube: www.youtube.com/citi | Facebook: www.facebook.com/citi 

 

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SOURCE Citi

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“Pretty Messy” Completes Jūji’s Debut Album Journey — A Luminous Title Track About Embracing Pain and Moving Forward

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BANGKOK, April 27, 2026 /PRNewswire/ — Thai indie pop–jazz outfit Jūji gracefully wraps up its debut full-length album with “Pretty Messy,” a beautifully crafted title track that invites listeners to embrace past wounds before stepping into the future.

Based in Chiang Mai, Thailand, and currently signed to Melodic Corner, Jūji has steadily captured audiences with its signature blend of indie pop and jazz, weaving deeply personal narratives in both English and Japanese. Its growing international presence includes performances at Bangkok Music City 2026 in Thailand, Music Lane Festival Okinawa 2026 in Japan, and Minrock Festa 2025 in Busan, South Korea.

Following these international appearances, Jūji reaches a defining milestone with the release of its debut full-length project, The 1st Album, culminating in “Pretty Messy” — a reflective and healing composition that encourages listeners to find beauty and meaning within life’s imperfections.

Finding Beauty in Imperfection

“Pretty Messy” explores the process of accepting and embracing sadness. Inspired by real-life experiences, the track reflects on memories, emotional baggage, and the inevitable act of letting go. At its core, it offers a message of quiet optimism: that pain, in hindsight, can reveal its own kind of beauty — especially once we find the strength to move forward.

A Journey Through Love, Longing, and Self-Discovery

As part of The 1st Album, “Pretty Messy” completes a narrative arc centered on love in its many forms — spanning self-discovery, heartbreak, infatuation, and even the longing for something that may never exist.

Over the past year, listeners have followed this journey through standout tracks including “Moon Or Stars,” “You,” “More & More,” “Never This Far Away Gone (All In),” “No Turning Back,” “Forbidden Love,” and “Dreamland,” all leading to the album’s poignant conclusion.

The Sound of Jūji

The 1st Album showcases Jūji’s distinctive indie pop–jazz sensibility, enriched by each member’s unique musical influences. The result is a cohesive body of work that feels both dreamy and sincere — capturing the emotional complexity and quiet vulnerability of the human experience.

Watch & Listen

Experience the beauty of imperfection in Jūji’s “Pretty Messy,” now available as an official music video on YouTube via Melodic Corner. The 1st Album is also available on all major streaming platforms.

Stay connected with Jūji for upcoming projects and uniquely curated content across all official channels.

Follow Jūji
YouTube : https://youtube.com/@jujiband.official?si=Oqz9qvv59XMdlTCY
Instagram : https://www.instagram.com/jujiband.official/?hl=en
Tiktok : https://www.tiktok.com/@jujiband.official?is_from_webapp=1&sender_device=pc

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Protiviti Congratulates Brand Ambassador Matt Fitzpatrick as Fitzpatrick Brothers Win Zurich Classic of New Orleans

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Alex Fitzpatrick Earns PGA TOUR Card

MENLO PARK, Calif., April 26, 2026 /PRNewswire/ — Protiviti Golf Brand Ambassador and professional golfer Matt Fitzpatrick continued his strong 2026 season with a victory at the Zurich Classic of New Orleans alongside his brother, Alex Fitzpatrick. The Fitzpatrick brothers delivered a composed and cohesive performance throughout the team-format event, completing rounds of 64-65-57-71 (-31). The win secured Alex Fitzpatrick his first PGA TOUR card, marking a significant milestone in his professional career.

This marks Matt Fitzpatrick’s third win of the season, most on the PGA Tour, the 14th professional win of his career, and fifth on the PGA Tour. Fitzpatrick is currently No.1 on the FedEx Cup ranking and No. 3 in the Official World Golf Ranking, the highest ranking of his career. 

To commemorate Fitzpatrick’s win, Protiviti donated 25,000 meals through its “Birdies for Meals” campaign. Since its launch in 2021, the Birdies for Meals program has already donated more than 825,000 meals to people in need. 

“Congratulations to Matt Fitzpatrick and Alex Fitzpatrick on an outstanding victory—an inspiring showcase of chemistry and consistency. We also applaud Alex on earning his PGA TOUR card, a significant step in his career,” said Joseph Tarantino, Protiviti’s president and CEO. “In celebration of this win, Protiviti will donate 25,000 meals through our Birdies for Meals campaign, extending the impact well beyond the course.”

As Matt Fitzpatrick’s Official Performance Data Partner, Protiviti collaborates closely with Matt and his coaching team to enhance performance through advanced analytics and technology. By leveraging Microsoft technologies, Protiviti has developed a custom analytics platform, tailored dashboards, and a mobile application that streamline data collection and deliver real-time, shot-level insights. These tools enable more informed, data-driven decision-making across practice and competition, helping identify trends, refine preparation, and improve consistency. Learn more at www.protiviti.com/golf-data.

“It has been an incredible opportunity to work with Matt and see Protiviti’s work play a role in his on-course success. Just as we do with many clients, our team has built a bespoke program leveraging emerging technologies, advanced analytics and artificial intelligence to provide Matt, his caddie, and coaches with analysis and insights that aid in his preparation and guide strategy for each event he plays,” said Nick Ciafardini, associate director, Innovation for Protiviti.

“This win is surreal for me, especially doing it alongside my brother. I’m incredibly proud of Alex earning his PGA TOUR card—it’s a huge milestone for him and one we’ll always share. I’m also so grateful for the unwavering support from my family, my team, and my partners at Protiviti, whose data-driven approach to performance has become a key part of my preparation and constant pursuit of improvement,” said Matt Fitzpatrick.

After taking control with a historic 15-under in the fourball third round, the Fitzpatrick brothers briefly dropped the lead in the final round. With the tournament on the line at the 18th, they delivered a clutch closing sequence to seal the victory. Matt’s precision tee-to-green and Alex’s timely putting proved decisive, highlighting their chemistry under pressure.

Other notable Fitzpatrick wins include the 2015 British Masters, 2016 Nordea Masters, the 2016, 2020, and 2025 DP World Tour Championships. On the PGA Tour, Fitzpatrick also won the 2022 U.S. Open, RBC Heritage (2023 & 2026) and the 2026 Valspar Championship. He has been a Protiviti brand ambassador since 2020.

For more information about Protiviti’s golf brand ambassador program, please visit www.protiviti.com/golf.

About Protiviti 
Protiviti (www.protiviti.com) is a global consulting firm that helps clients transform and protect their businesses, and respond to planned and unexpected events. Through a network of more than 90 offices in over 25 countries, Protiviti and its independent and locally owned member firms deliver deep expertise and tailored capabilities across technology, artificial intelligence, data, operations, finance, legal, compliance, HR, marketing, digital, risk, and internal audit – enabling organizations to accelerate innovation, navigate risks and safeguard what matters most.

Named to the Fortune 100 Best Companies to Work For® list since 2015, Protiviti Inc. has served more than 80 percent of Fortune 100 and nearly 80 percent of Fortune 500 companies. The firm also works with government agencies and smaller, growing companies, including those looking to go public. Protiviti Inc. is a wholly owned subsidiary of Robert Half (NYSE: RHI).

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