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Insurance insights: Experts foresee 2025 as the year of the modern insurer

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Emerging technologies and trust predicted to crown carriers amid sector uncertainty, predict industry experts from SAS

CARY, N.C., Dec. 4, 2024 /PRNewswire/ — As carriers continue to step back from markets at the mercy of climate change, the next generation of insurance professionals will step up to lead the industry forward. 2025 will be the year of the modern insurer, forecast experts from SAS, representing a defining moment when innovation-focused carriers will decisively confront the industry’s greatest challenges – and reap the benefits with improved speed, productivity and trustworthy results.

“2025 will be the year of the modern insurer, forecast experts from SAS.”

But what defines the modern insurer? While SAS’ thought leaders offer differing visions for the year ahead in the wake of the company’s recent future of insurance study, #Insurance2040 with Economist Impact, they agreed on one thing. The modern insurer will implement rising technologies to enact an industry disruption: a revival of trust for consumers and regulators alike in an era fraught with risk.

All hail omni policies and the trust comeback
“Insurers need a disruptive, trust-centric rebrand to weather current reputational risk and invest in the continuation of the industry. I predict that, by the end of 2025, a major global carrier will announce plans to introduce ‘omni policies.’ By purchasing an omni policy, the customer will pay one premium, on one AI-powered policy, that provides coverage in every applicable insurable domain, no matter the risk that individual presents. An all-encompassing blanket of protection, always on tap.”

Franklin Manchester, Principal Global Insurance Advisor, SAS

Insurers and customers put a price on data privacy
“In 2025, insurers will offer a bold new model: ‘Data for discounts.’ Customers who opt in will share personal information like health metrics, driving habits and spending patterns with carriers, who will fine-tune risk profiles to offer hyper-personalized pricing. For consumers who consent, lower costs await – but costs could climb for the privacy-conscientious. When the choice between data sharing or protecting private data directly impacts coverage affordability, consumers, carriers and regulators will have to decide: can you put a price on privacy?”

Alena Tsishchanka, EMEA and AP Senior Insurance Practice Leader, SAS

Wearable, shareable health data
“With features like real-time ECG monitoring, stress tracking and sleep analysis, wearable technology can give insurers deeper insights into the health of policyholders, allowing for more accurate predictions. This individualized approach represents a significant departure from traditional methods that rely on static actuarial models and historical data to estimate mortality risk.

“European insurers are already rewarding users of health-focused wearables, and insurers worldwide will follow suit. However, the integration of wearable data will put security and data ethics in focus. The transformative potential of personal data will only be realized if insurers build consumer trust and ensure secure and ethical usage of this most sensitive data.”

Amanda Wise, Principal Product Marketing Manager, SAS

Ecosystem-enabled insurance drives growth
“Insurers will embrace partnering with non-traditional stakeholders to offer tech ecosystem-enabled insurance. For example, carriers will offer homeowners insurance in tandem with smart home companies to offer bundled services. While the industry has historically been resistant to such partnerships, a renewed focus on market penetration and customer retention will make ecosystem enablement a new focus for carriers in the year ahead.”

Andrew Pollard, Insurance Specialist, SAS UK and Ireland

The ‘silver tsunami’ comes for insurance
“Based on age demographics, the industry can anticipate that roughly half of insurance professionals will retire over the next five years – and an astonishing amount of industry expertise lost. Industry leaders will step up recruitment of their next-generation successors and start looking at how AI and emerging technologies can help bridge the talent gap. These up-and-comers will sharpen their tech skillsets by investing in data fluency and other technical training to differentiate themselves and put their careers on the fast-track.”

James Ruotolo, Senior Director of Financial Services, SAS

Natural disasters advance insurance scarcity
“I foresee that insurers will respond to 2024’s catastrophic losses by further limiting availability of homeowner and commercial property products in multiple geographies. They will face reputational risk as the public reacts. Residential and commercial real estate transactions will be sharply depressed due to insurance scarcity.”

– Michael “Fitz” Fitzgerald, Insurance Industry Advisor, SAS

Public-private partnerships target the protection gap
“As climate risk becomes more pronounced, we’ll see insurance C-suites pursue public-private partnerships for climate adaptation and resilience. Insurers and governments must provide climate coverage for vulnerable communities facing floods, droughts and other natural disasters. Such partnerships will help narrow the global protection gap – currently valued at $1.8 trillion – and ensure that affordable insurance options remain available.”

Oana Avramescu, Insurance Advisory Industry Consultant, SAS

Compliance clarifies AI priorities
“Insurers operating in or interacting with the EU market will need to adapt to the EU AI Act’s risk-based classification system in 2025, particularly for high-risk AI systems (like underwriting and claims processing). This will lead to increased investment in AI governance frameworks.

“In the coming year especially, insurers will implement regular AI audits to ensure models are compliant with evolving regulations, focusing on bias reduction, explainability and data governance. Carriers will particularly prioritize explainable AI models for underwriting and claims processing to ensure compliance with transparency mandates.

“This may lead to a slowdown in adopting highly complex models like deep learning for critical decisions, with carriers favoring simpler, interpretable alternatives.”

Prathiba Krishna, AI and Ethics Lead, SAS UK and Ireland

Synthetic data levels up the actuarial pricing process
“Advanced insurers will gain a competitive advantage by leveling up the actuarial pricing process. They’ll no longer rely solely on internal data, some of which may contain outdated information. Instead, these insurers’ actuaries will increasingly generate synthetic data to augment their existing data sets and integrate external market data. The result? Synthetic data-forward firms will be equipped to deploy faster, more accurate pricing that’s more aligned with market sensitivities. They’ll increase their profitability – and pull ahead of those further behind in their GenAI journeys.”

Thorsten Hein, Insurance Lead in Risk, Fraud and Compliance Solutions, SAS

Insurers springboard from regulation to revitalization
“Overcoming the fatigue of investing in regulatory solutions, insurance companies of all stripes will shift focus to AI-powered business solutions to help them better serve their customers. Using AI and, by extension, generative AI in insurance will help the industry improve customer engagement and make better decisions in underwriting, policy pricing and fraud detection, just to name a few. AI will also prove the edge property and casualty insurers in particular need to better manage their balance sheets and survive growing impacts of forces like climate change.”

Stu Bradley, Senior Vice President of Risk, Fraud and Compliance Solutions, SAS

Explore the future of AI across industries
Wondering what 2025 will bring in insurance and adjacent industries like banking, the public sector and more? Curious where you fall on the AI optimism spectrum? Visit SAS’ technology and AI predictions homepage to take our “predictions barometer” quiz and explore more forecasts and trends.

About SAS
SAS is a global leader in data and AI. With SAS software and industry-specific solutions, organizations transform data into trusted decisions. SAS gives you THE POWER TO KNOW®.

SAS and all other SAS Institute Inc. product or service names are registered trademarks or trademarks of SAS Institute Inc. in the USA and other countries. ® indicates USA registration. Other brand and product names are trademarks of their respective companies. Copyright © 2024 SAS Institute Inc. All rights reserved.

Editorial Contact:

Julia Norton

Danielle Bates

julia.norton@sas.com

danielle.bates@sas.com 

919-531-4661

919-531-1959

www.sas.com/news

 

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Cognizant Propels AI Workforce Training with Cognizant Skillspring™: New Talent Transformation Platform Designed to Accelerate Clients’ Workforce AI Readiness

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New AI-native platform equips organizations to achieve AI fluency, aligns workforce capabilities with the demands of an AI-powered economy and drives outcome-based learning tailored to business objectives

Skillspring leverages Cognizant’s long-standing workforce training expertise to help enterprises address skilling as a critical AI infrastructure investment

TEANECK, N.J., April 21, 2026 /PRNewswire/ — Cognizant (Nasdaq: CTSH) today unveiled Cognizant Skillspring™, a multimodal, AI-native, conversational learning platform designed to redefine learning in the AI era and help businesses cultivate AI-ready talent at scale. The platform moves beyond static courses and compliance-driven training to enable organizations to respond to rapidly changing roles, technologies and skills demands, and help learning investments translate to business outcomes.

Cognizant’s New Work New World 2026 research found AI is reshaping work far faster than anticipated, with AI now capable of handling $4.5 trillion in U.S. work tasks and impacting up to 93% of jobs today, outpacing the speed at which conventional learning systems can respond. As enterprises redesign work across human and agentic teams, skilling is becoming a core part of the AI infrastructure every organization needs – building the fluency people require to adapt as work evolves, contribute in new ways and grow into emerging roles.

Cognizant Skillspring uses AI agent-driven tutoring and content creation to deliver high-quality, personalized learning across large workforces while helping organizations manage learning and development costs more efficiently. The platform maps skills directly to roles, projects and performance outcomes, and adapts learning paths as roles and skill requirements evolve. Conversational, multimodal experiences embed learning directly into clients’ daily workflows so employees build skills while work gets done.

Internally, Cognizant Skillspring is complemented by the AI Fluency Dashboard, a personalized, real‑time view that gives every associate visibility into their AI readiness while encouraging real‑world AI usage and innovation across the enterprise. The dashboard provides Cognizant associates with insight into their AI skills, learning progress, usage and innovation – using scoring and gamification to accelerate adoption and drive stronger application of AI in day‑to‑day work. 

“The AI era requires more dynamic learning systems designed to evolve as work, roles and technologies change. Cognizant Skillspring is purpose-built for the pace and complexity of this moment, enabling continuous talent transformation in the flow of work,” said Kathy Diaz, Chief People Officer, Cognizant. “As an AI builder, Cognizant focuses on turning AI investment into real-world outcomes for our clients. Cognizant Skillspring improves time-to-competency and alignment between skills investments and business priorities – helping ensure workforces remain ready as roles and technologies continue to dynamically evolve.”

Cognizant Skillspring is also available for universities, colleges, community and workforce development partners, underscoring Cognizant’s commitment to creating pathways for talent from all backgrounds to thrive in the AI age. This effort builds on the company’s ongoing investments in skilling and workforce readiness, including Synapse, Cognizant’s global upskilling program, and the company’s White House pledge, to invest in America’s youth and AI education.

“Like all education institutions, The Marcy Lab School must evolve in order to meet the pace of change in the economy and prepare our fellows for a rapidly shifting world of work,” said Reuben Ogbonna II, Executive Director, The Marcy Lab School. “In the age of AI, nearly every workflow is being reshaped and we see this as a significant opportunity to strengthen how we prepare young adults for meaningful careers. Through Cognizant’s support and the Skillspring platform, our fellows will build job skills faster through high-quality learning aligned to the roles and projects they’ll take on at leading companies.”

Already deployed internally at Cognizant, Skillspring builds upon the company’s award-winning learning and development expertise and investments that provide a framework to upskill hundreds of thousands of Cognizant employees each year.

“Our upskilling engine combines advanced technology and digital and critical human skills, with learning programs recognized for future-forward curriculum, innovation and measurable impact,” said Thirumala Arohi, Chief Learning Officer, Cognizant. “Cognizant Skillspring brings an AI-native learning experience to businesses, community and academic ecosystems, supporting enterprise-scale workforce transformation as well as partners preparing learners for in-demand roles and evolving skill requirements.”

About Cognizant:

Cognizant (NASDAQ: CTSH) is an AI builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

For more information, contact:

U.S.
Name: Bill Abelson
Email: william.abelson@cognizant.com 

Europe / APAC
Name: Sarah Douglas
Email: sarah.douglas@cognizant.com 

India
Name: Vipin Nair
Email: Vipin.Nair@cognizant.com

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CNN to bring its Global Perspectives events series to Bangkok

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Conversations to be led by CNN journalists including Dr. Sanjay Gupta, Richard Quest and Kristie Lu Stout

HONG KONG, April 21, 2026 /PRNewswire/ — CNN will hold the inaugural Asia chapter of its Global Perspectives events franchise in Bangkok, Thailand, on 14 October 2026, reinforcing the network’s commitment to convene global leaders and fostering dialogue on the critical issues shaping international business, policy and economic development.

CNN will bring together dignitaries, visionaries, political and business leaders for Global Perspectives: In Bangkok, to explore big ideas, bold leadership and the dynamic economies at the forefront of global transformation. On-stage conversations will be led by CNN’s esteemed anchors and correspondents, including Dr. Sanjay Gupta, Richard Quest, Kristie Lu Stout, Will Ripley and Hanako Montgomery, with editorial content and news-making interviews from the event featured across CNN platforms.

Expanding the Global Perspectives series with this Bangkok edition underscores CNN’s long-standing engagement in Asia. As a historic economic and cultural crossroads, Bangkok sits at the intersection of global economic dynamism, regional influence and vibrant cultural energy. The event will take place as global leaders, investors and policymakers gather in the city for the International Monetary Fund and World Bank Group Annual Meetings, creating an exclusive platform for CNN to examine a world in transition and the forces reshaping power and influence.

Ellana Lee, Group SVP, GM APAC, & Global Head of Productions at CNN, said: “Global Perspectives: In Bangkok will reflect CNN’s deep commitment to Asia and will aim to foster conversations that matter most on the global stage. At a time of rapid transformation, this event will bring together influential voices to examine the ideas, opportunities and challenges shaping the region and the world.” 

James Hunt, SVP, Head of Client Solutions & Business Lead, Global Perspectives, CNN International Commercial said: “Global Perspectives provides a unique platform for leaders and partners to engage in meaningful dialogue and connect with the forces driving global change. Hosting the event in Bangkok creates new opportunities for brand partners and sponsors to be associated with important conversations about collaboration, insight and impact at the heart of one of the world’s most dynamic regions.”

Expanding its events franchise by holding Global Perspectives: In Bangkok builds on CNN’s long-standing presence in Asia which includes a network of bureaus and correspondents across Hong Kong, Beijing, Bangkok, Taiwan, Seoul, Tokyo, New Delhi and Islamabad.

Global Perspectives is an invitation-only gathering for international decision-makers and influential leaders from across industries, including technology, finance, investment, trade, geopolitics, healthcare, media, entertainment and more. The event will be attended by heads of state, regional and global leaders, and participants can expect to form meaningful connections that will last well beyond the event itself. Global Perspectives will be hosted at The Ritz-Carlton, Bangkok. 

Further details on speakers and programming will be announced in due course. People interested in attending Global Perspectives: In Bangkok can register their interest at: https://cnnicevents.cnn.com/gpbangkok/prl

About CNN Worldwide

CNN Worldwide is the most honored brand in cable news, reaching more individuals through television, streaming and online than any other cable news organization in the United States. Globally, people across the world can watch CNN International, which is widely distributed in over 200 countries and territories. CNN Digital is the #1 online news destination, with more unique visitors than any other news source. HBO Max, Warner Bros. Discovery’s streaming platform, features CNN Max, a 24/7 streaming news offering available to subscribers alongside expanded access to News content and CNN Originals. CNN’s award-winning portfolio includes non-scripted programming from CNN Original Series and CNN Films for broadcast, streaming and distribution across multiple platforms. CNN programming can be found on CNN, CNN International and CNN en Español channels, via CNN Max and the CNN Originals hub on discovery+ and via pay TV subscription on CNN.com, CNN apps and cable operator platforms. Additionally, CNN Newsource is the world’s most extensively utilized news service partnering with over 1,000 local and international news organizations around the world. CNN is a division of Warner Bros. Discovery.

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SOURCE CNN International

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Quality Executive Partners, Inc.® Announces Exclusive Partnership with Vi’eNnI® Training and Consulting LLP to Accelerate Workforce Development in India’s Huge Pharmaceutical Sector with Virtuosi®

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ATLANTA and BENGALURU, India, April 21, 2026 /PRNewswire/ — Quality Executive Partners, Inc.® (QxP), a global leader in pharmaceutical quality, workforce development, regulatory compliance, and manufacturing consulting, today announced an exclusive strategic partnership with Vi’eNnI® Training and Consulting LLP to introduce and scale Virtuosi® across the Indian biopharmaceutical market.

Virtuosi helps biopharmaceutical manufacturers to solve one of their most critical operational challenges—the readiness of the workforce to perform in high-risk, high-complexity GMP environments—by building and sustaining operational capability across the employee lifecycle.

Under this agreement, Vienni will be QxP’s exclusive partner for Virtuosi in India, leading market engagement, client identification, and commercial activities.

Vi’eNnI® TRAINING & CONSULTING LLP: Enabling Scalable Training Excellence Across India

Vi’eNnI® is a recognized leader in pharmaceutical training and capability development in India, with a strong track record in GMP education, regulatory compliance, and industry engagement. Vi’eNnI® through its association with Eduoriens Skill Development LLP and professional bodies such as Parenteral Drug Association (PDA) India, Vienni operates at the center of India’s pharmaceutical training and compliance ecosystem.

With this established network, operational credibility, and relationships across India’s leading pharmaceutical manufacturers, Vienni is uniquely positioned to drive the adoption of Virtuosi at scale across the Indian market.

“This alliance is intended to deepen, enrich, and embed the field of training. The advantage of this collaboration is expected to make learning stick, with recall much higher when a participant leaves the learning zone,” said Vishal Sharma, Co-Founder Director, Vi’eNnI® TRAINING & CONSULTING LLP

“This marks the beginning of driving innovation and shaping outcomes that matter. Together, we forge a partnership that speaks the language of impact, influence, and enduring progress for teaching-learning & implementation,” said Ivy Louis, Founder Director, Vi’eNnI® TRAINING & CONSULTING LLP

“Vi’eNnI®’s mission is to empower doers to excel in their craft. This association with QxP for Virtuosi marks a pivotal step in advancing workforce capability and highlighting the strategic value of immersive training in India. We are proud to continue driving this mission forward.”

“We are honored to partner with Vi’eNnI® , a highly respected organization with deep roots in the Indian pharmaceutical industry,” said Crystal Mersh, Chief Executive Officer of Quality Executive Partners, Inc. “Together, we are enabling broader access to Virtuosi in a way that allows clients to build and sustain the knowledge, skills, and behaviors required to perform under real operating conditions. This embeds compliance and capability into daily execution in order to deliver high quality medicines to patients around the world.”

Virtuosi by QxP: Advancing Workforce Capability in India’s Globally Critical Pharmaceutical Hubs

India is one of the most critical pharmaceutical manufacturing markets globally and is poised for significant growth in the coming years, particularly across biologics, biosimilars, and advanced therapies. As manufacturers expand into more complex product categories and face increasing scrutiny from global regulatory agencies—including the U.S. Food and Drug Administration (FDA) and European Medicines Agency (EMA) —the ability to rapidly build, standardize, and sustain a high-performing, inspection-ready workforce has become a strategic priority.

cGMP experts at QxP created Virtuosi to address this exact challenge. Virtuosi is an immersive workforce readiness program accredited by the International Accreditors for Continuing Education and Training (IACET), aligning with globally recognized standards for continuing education and distinguishing it as the only virtual reality–based training program to achieve such accreditation.

Combining virtual reality interactive experiences with digital course content, Virtuosi enables professionals to practice critical manufacturing and quality processes—such as aseptic operations, microbiology, and advanced therapies—in realistic, risk-free environments. The platform includes over 100 hours of education, 56 technical courses, and 20 immersive VR experiences, and is available in seven languages—English, French, German, Italian, Mandarin, Spanish, and Swedish—to support global workforce standardization. Virtuosi helps organizations reduce human error, accelerate time to competency, and improve compliance and operational performance across global pharmaceutical operations.

By shifting training from passive instruction to experiential learning, Virtuosi helps reduce time to competency and human error, improve inspection readiness, and drive measurable quality outcomes which translates directly to revenue protection and growth. This partnership strengthens not only the competitiveness of individual organizations, but also the long-term resilience, regulatory standing, and global leadership of India’s pharmaceutical sector.

About Quality Executive Partners, Inc.® (QxP)

Quality Executive Partners, Inc. (QxP) is a premium CGMP consulting firm focused on solving complex operational and regulatory challenges in pharmaceutical manufacturing. QxP services pharmaceutical manufactures and CDMOs globally across all major modalities – OTC, oral solid dosage, sterile, biologics, ATMPs, clinical-stage manufacturing, and combination products. We support clients throughout the product lifecycle, including clinical operations, commercial readiness, regulatory strategy, quality transformations, and remediation. Through our ‘Teach and Do®’ model, QxP embeds senior GMP experts / former regulators into day-to-day operations to execute alongside client teams and build internal capability. This model ensures solutions are effective in practice, sustainable, and directly reduce operational risk. .

About Vi’eNnI®

Vi’eNnI® Training and Consulting LLP is a pharmaceutical training and consulting organization based in Bengaluru, India, focused on advancing workforce capability, regulatory compliance, and operational excellence across the life sciences sector, for the past 16 years. The company delivers targeted training and consulting services across GMP, quality systems, aseptic processing, microbiology, and inspection readiness, competency and culture building initiatives, helping organizations strengthen performance, consolidate efficiency and achieve sustainable compliance. Known for its practical, implementation-focused approach, Vi’eNnI® enables pharmaceutical and biotechnology companies to translate training into measurable improvements on the shop floor, supporting continuous improvement and long-term capability development across India’s pharmaceutical industry with a variety of options and tools.

Media Contact (Global)
Robin Mersh
SVP, Virtuosi Sales
Quality Executive Partners, Inc.
Email: RobinMersh@QualityExecutivePartners.com
Phone: (+1) 678-496-7503

Media Contact (India)
Ivy Louis
Founder-Director
Vi’eNnI® Training and Consulting LLP
Email: Ivy_louis@vienni.com
Phone: +91 9986821045
WhatsApp: +91 9986821045

Vi’eNnI® & Virtuosi® are registered trademarks for VIENNI & Quality Executive Partners, Inc., respectively.

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